PHONE USER GUIDE – MITEL 6920

Placing an Internal Call

• Lift handset
• Dial extension or press a speed dial

Placing an External Call

• Lift handset
• Dial access code 9 + number

Answering a Call

• Lift handset OR
• Press headset or speaker button

Placing a Call on Hold

• While on a call press 11
• Line key will flash
• Note: A held call will ring back after 1 minute

Retrieving a Held Call

• Press 11 OR Pick Up OR the flashing line key

Redial

• Press ➿ twice to call back the last number dialed

Changing Availability State

• Press State
• Choose the desired state and press Save

Park

• Press the Park Button
• Dial in an extension to Park the call
• To retrieve the Parked Call, press unpark and dial the extension

Transferring a Call

Conference Calls

• While on a call, press Conference
• Dial 6+ number or press a speed dial or dial an extension
• Press Conference again and all parties will be connected
• Note: You can hang up the call and the other two parties will still be connected, or you can press drop to drop the highlighted caller

Message Waiting Light

Located in the Top Right-Hand Corner of the phone, when you have a voicemail, this will be lit up red.

Hot-Desking

Allows you to assign another phone as your phone

Logging In

• Press ⚙️
• Press Assign
• Enter Extension
• Enter Voicemail Password
• Press Enter

SoftKeys

The softkeys are the buttons located directly below the LCD display that control Speed dial, voicemail features, and conference.

Softkeys on LCD Screen

• Pick Up – Allows you to pick up a ringing extension from your phone
• UnPark – Picks up a call from Park
• Pick up- pick up another ringing extension or parked call
• Conference - Initiates/completes a conference
• State- Changes your availability, sends calls to voicemail
• Answer-Answers incoming call
• Ignore-Ignores incoming call but continues to ring the phone
• Transfer-Transfer to another party
• ToVM- Send an incoming to call your mailbox with out ringing the full time
• Silence-Call Continues to ring silently until voicemail picks up
• Drop- Hangs up on the highlighted caller
• Conference- Conference multiple calls together
• Park- System wide hold that can be picked up from any phone

HardKeys

• 4 - Directory
• 3 - Call History
• 2 - Voice mail
• 1 - Settings- Change Ringtone, program buttons, enable headsets
• 6 - Volume down and up
• 5 - End Call
• 7 - Redial
• 8 - Hold
• 9 - Mute
• 0 - Speaker/Headset, flips back and forth between to two

Headset

• Press ⚙️
• Enter your Voicemail pin
• Choose Audio Mode
• Select headset
• Press OK
• Press Exit

Programming Buttons

Any button on your phone that does not have a designated feature or line appearance may be programmed as a speed dial.

Programming

• Press ⚙️
• Enter your Voicemail pin
• Choose Program Keys Edit
• Press Select
• Select Top Softkeys
• Press Select
• Scroll to the Key you want to program
• Enter a Label
• Enter a phone number (Include 9 for external numbers)
• Choose Dial number for a Speed dial
• Press Save