Phone User Guide – Mitel 6910

Placing an Internal Call

Lift handset or press ?
Dial extension or press a speed dial

Placing an External Call

Lift handset
Dial access code 9 + number

Answering a Call

Lift handset OR Press ?

Placing a Call on Hold

While on a call, press ⏸️
Line key will flash

Note: A held call will ring back after 1 minute

Retrieving a Held Call

Press ? OR the flashing line key

Redial

Press ↩️ twice to call back the last number dialed

Message Waiting Light

Located in the Top Right-Hand Corner of the phone, when you have a voicemail, this will be lit up red ?.

Changing Availability State

Press ⚙️
Enter your voicemail password followed by #
Press 7 for mailbox options
Press 2
Press 1 for Available
Press 2 for In a meeting
Press 3 for Out of office
Press 4 for Vacation
Press 5 for Custom
Press 6 for Do not disturb

Park

While on a call press ?️

Parking a Call

While on a call press ?️
Open a new line and dial *11 followed by the extension number where you want to park the call.

Retrieving a Call

To unpark the call, dial *12 followed by the extension number where the call is parked

Transferring a Call

While on a call, press ➡️
Dial 9 + number or press a speed dial or dial an extension
Hang up

Blind Transfer

While on a call, press ➡️
Dial 9 + number or press a speed dial or dial an extension
Hang up

Consult Transfer

While on a call, press ➡️
Dial 9 + number or press a speed dial or dial an extension
Wait for an answer, then announce the call
Hang up to complete the transfer

Conference Calls

While on a call, press ?
Dial 9+ number or press a speed dial or dial an extension and all parties will be connected

Note: You can hang up the call and the other two parties will still be connected

Hot-Desking

Allows you to assign another phone as your phone

Logging In

Press ?
Press #
Enter your Extension
Enter your Password
Press 7 for mailbox options
Press 3
Press 1 to assign yourself
Press 2 to unassign yourself

Hard Keys

? Directory
? Call History
✉️ Voice mail
⚙️ Settings - Change Ringtone, program buttons, enable headsets
? Volume down and up
❌ End Call
↩️ Redial
⏸️ Hold
? Mute
➡️ Transfer Key
? Conference Key
? Speaker/Headset, flips back and forth between to two

Programming Buttons

Any button on your phone that does not have a designated feature or line appearance may be programmed as a speed dial.

Your system admin will program keys for you if needed.

Diagram Description: The diagram shows the Mitel 6910 phone with labels pointing to various keys and components:

Programmable Keys
Message Waiting Lamp
LCD Screen
High Quality Speakerphone
6910 Handset
Voicemail Key
Call History Key
Transfer Key
Conference Key
Goodbye Key
Redial Key
Hold Key
Mute Key
Speaker/Headset Key
Directory Key
Settings Key
Volume Control
Dialpad
Navigation Keys and Select Button - Multidirectional navigation keys that allow you to scroll through contacts, call history or directory.

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