Homeowner Care Manual
Toilets. Lavatories. Bidets.
CALL 1-888-328-2383 OR VISIT WWW.DANZE.COM
© 2007 DANZE, INC. ALL RIGHTS RESERVED. Pub No. DP620002/06-07.01
INTRODUCTION TO DANZE
Thank you for choosing Danze. We believe that elements in your bathroom should awaken your senses like a splash of cool water. That's what you will experience with Danze.
Danze is a manufacturer of high quality decorative plumbing products for your powder room, kitchen and bath. We offer a broad variety of products, designs & finishes to suit your own particular needs. You can feel confident that our products will provide years of beauty and trouble-free performance.
DANZE VITREOUS CHINA PRODUCTS
Danze vitreous china products include toilets, bidets and lavatories. Our fixtures reflect state-of-the-art design and engineering, and meet or exceed the most rigorous plumbing codes throughout North America. Operating fixtures are equipped with first quality valves and accessories to give you years of trouble-free service.
Should you have questions about your Danze purchase, contact us at our website www.danze.com, or call our technical service center during business hours at 888-328-2383.
Danze, Inc. reserves the right to make product specification changes and to change or discontinue models without notice or obligation in North America.
TROUBLESHOOTING
This troubleshooting guide will assist you with any difficulties with your new Danze fixtures.
Tips for adjusting your new toilet tank components:
Adjusting the water level in the tank
The water level in the tank needs to be at the correct level for optimum performance. Each toilet tank has a water level line marked on the inside back wall of the tank. Move the float cup up or down to change the water level in the tank. Grasp the top of the water level adjustment rod and turn to move the float cup.
Diagram illustrating the internal components of a toilet tank, including the fill valve assembly (with float cup, water level adjustment rod, refill tube) and the flush valve assembly (with tank lever, flapper chain, flapper). It highlights the critical water level mark (C.L.) and shows how to adjust the water level using the float cup and adjustment rod.
Adjusting the tank lever
When connecting the stainless steel chain to the tank lever arm, use the 1st or 2nd hole closest to the tank lever (do not use the hole at the end of the arm) and insert the hook from the front to the back. This will reduce the chance for the flapper to hang up.
Illustration showing how to connect the flapper chain to the tank lever arm. It advises using the first or second hole closest to the arm and inserting the hook from front to back to prevent the flapper from snagging.
Connecting the water supply line
Diagrams depicting various water supply line connection types (metal/copper tubing, vinyl/braided connector, metal flanged tubing, metal spiral tubing) to the fill valve. It details the necessary components like lock nuts, coupling nuts, and washers, and includes cautions regarding overtightening and material compatibility.
Caution: Overtightening of lock nut or coupling nut could result in breakage and potential flooding.
Caution: Do not use cone washer with plastic supply line.
Removing cap from pilot valve
Lift the lever arm and rotate the cap counter-clockwise approximately 1/8 turn. Lift cap assembly off fill valve.
Replace cap by engaging lugs and rotating cap 1/8 turn clockwise. Make certain that cap is turned into locked position. Valve may not turn on if the cap is not fully turned to the locked position.
Removing/replacing the soft flapper
Disconnect chain hook from tank lever. Remove soft silicone flapper from tabs on either side of flush valve body. Reverse steps to replace.
Troubleshooting Table
| Symptom | Action |
|---|---|
| No water flow when flushed | Replace fill valve seal. |
| Water will not shut off | Flapper is hanging up. Place hook for flapper in 1st or 2nd hole closest to the tank lever and thread the hook from front to back. Flapper is not sealing. Insure chain has some slack when at rest and check the seal and rim of the flush valve for damage or obstructions. Insure water is not flowing into the overflow tube. If so, lower water level by grasping the top of water level adjustment rod and turning to move float cup. |
| Water will not shut off (cont.) | Debris inside the head may be obstructing the seat. Remove cap, clean debris away and reassemble. Refill tube is inserted too far into overflow tube (below tank water level). Attach refill tube adaptor to top of flush valve overflow. Flow from the refill tube must be positioned directly over the overflow tube. |
| Water dripping from cap during refill | This is normal for pilot type valves. This feature allows the pilot valve orifice to self clean during refill. The water may continue to drip for 10 or 15 seconds at the end of the refill cycle. It should stop when float rises to the full "off" position. |
| Water dripping from air ports during refill | This may indicate a very low water pressure condition. The dripping should stop when float rises to the "off" position. |
| Too little water in bowl | Insure refill hose is directed into overflow tube and the flow is not obstructed or restricted. |
| Poor Flush | Adjust water level in tank to line marked on the inside back wall. Fully open water supply shut-off valve. Clear obstructions from the bowl rim holes, jet, or trapway. |
| No Flush | Flapper chain is not connected. The chain should be attached to the tank lever and the flapper. Too much slack in the flapper chain. Insure chain has some slack when at rest but can fully lift the flapper when the tank lever is actuated. |
| Noise | Debris inside the head may be creating noise/ vibration when the fill valve is flowing. Remove cap, clean debris away and reassemble. The flow rate of the incoming water supply may be excessively high. Partially close the water supply stop to reduce the noise. Open / close the water supply stop to achieve approximately 60 second tank refill time. |
CARE & MAINTENANCE
Vitreous China Plumbing Fixtures
- Clean the surface of your vitreous china toilet or lavatory with a mild cleaner/soap and soft cloth.
- Do not use abrasive cleansers, abrasive pads or steel wool to clean vitreous china surfaces as it can result in scratching and dulling of the surface.
- Do not use in-tank drop-in toilet bowl cleaners containing chlorine or bleach. Do not expose plastic trim parts to strong oxidizing agents, chlorine, or acid levels of lower than 5.0 ph. Most bowl/tile cleaners contain such agents.
- Use of in-tank drop-in cleaners containing chlorine or bleach can cause tank component failure and damage. Our warranty excludes such failures.
- Use of in-tank drop-in cleaners containing chlorine or bleach voids Fluidmaster® warranty and will result in damage to tank components and may cause flooding and property damage.
Toilet Seats
- Clean the surface of your toilet seat with a mild cleaner/soap and soft cloth. Do not use abrasive cleansers, abrasive pads or steel wool to clean the toilet seat surfaces as it can result in scratching and dulling of the surface.
DANZE VITREOUS CHINA WARRANTY
Five (5) Year Limited Warranty – Vitreous China
Danze, Inc. (Danze) warrants to the original purchaser of this product that the vitreous china portion will be free from defects in material and workmanship under reasonable use for a period of five (5) years from the date of original purchase, as shown on the original consumer-purchaser's receipt.
Limited Warranty On Parts
Danze warrants to the original consumer-purchaser of this product that the following parts will be free from defects in material and workmanship under reasonable use for a period of years stated below from the date of original purchase:
Five (5) years:
- Fluidmaster® fill valve
- Tank lever
Three (3) years:
- Flapper
One (1) year:
- Toilet seat
Any components not mentioned above shall be covered to the extent indicated by the original equipment suppliers' warranties. All above mentioned products and parts installed in accepted commercial installations carry a one (1) year limited warranty.
As the exclusive remedy for any breach of the above warranties, Danze agrees, at Danze's option, to repair or replace these products or any parts thereof, which proves, upon inspection by Danze, to be defective in material or workmanship during the above stated periods of warranty coverage.
Danze will not be liable for any labor, shipping, freight, or any other costs or charges incurred in connection with removal or replacement of the product or otherwise acting upon the above warranties, or for any costs associated with repair or replacement of any other personal property, building or installation materials. Installation or use of the product not in accordance with product instructions or improper use, abuse or neglect of, or accident to the product, or moving the product from the location of its original installation will void the above warranties. Do not use in-tank drop-in toilet bowl cleaners containing bleach or chlorine. Use of such products will result in damage to tank components and may cause flooding and property damage. Use of such products will void this warranty.
If the Federal Consumer Product Warranties Act applies to the original purchaser of this product, then any implied warranties which may be applicable under state law, such as any implied warranty or merchantability or any implied warranty of fitness for a particular purpose, are limited to one (1) year.
Other than as described above, Danze disclaims any and all other warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose. In no event shall Danze be liable to anyone, including without limitation the original purchaser, for any damages for loss of business opportunities or profits or any business interruption or for any special, incidental or consequential damages.
The above warranties give you specific legal rights, and you may also have other rights which vary from state to state. Certain federal and state laws may limit or disallow disclaimers of incidental or consequential damages and/or limitations on implied warranties.
To obtain warranty service, contact Danze at our website www.danze.com, or call our technical service center during business hours at 888-328-2383.
