Shark Rotator NV500 Series Owner's Guide

Introduction

Thank you for purchasing the Shark® Rotator Upright Vacuum. This Owner's Guide is designed to help you understand your new vacuum cleaner. Please read it carefully and keep it for future reference.

For a list of included items, refer to the inside flap of the box.

If you have questions about your Shark® Rotator, please contact Shark® Customer Service at 1-800-798-7398.

Please register your purchase: www.sharkrotator.com

Record this information:

• Model Number: [Not specified in provided text]
• Date of Purchase: [Keep receipt]

Technical Specifications

• Voltage: 120V, 60Hz
• Watts: 1200W
• Amps: 10A

Recommended Filter Cleaning Schedule

Refer to the MAINTENANCE section for filter cleaning instructions.

• Foam Filter (XDF500): Every 3 months
• Felt Filter (XDF500): Every 3 months
• HEPA Filter (XFH500): Every 12 months

Important Safeguards

When using an electrical appliance, basic safety precautions should always be observed, including the following:

⚠️ WARNING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

• Do not use outdoors or on wet surfaces.
• Unplug from electrical outlet when not in use and before servicing.
• Do not use the vacuum cleaner with a damaged cord or plug. If the vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to EURO-PRO Operating LLC for examination, repair, or adjustment.
• Do not pull or carry the vacuum cleaner by the cord or use the cord as a handle.
• Do not unplug by pulling on cord; to unplug, grasp the plug, not the cord.
• Do not handle the plug or vacuum cleaner with wet hands.
• Do not run the vacuum cleaner over the power cord, close a door on the cord, or pull the cord around sharp corners.
• The use of an extension cord is not recommended.
• Do not leave the vacuum cleaner unattended when plugged in.
• Keep the cord away from heated surfaces.
• Turn off all controls before plugging or unplugging the vacuum cleaner.
• Always turn off the vacuum cleaner before connecting or disconnecting the motorized nozzle.
• Store your vacuum cleaner with the power cord secured around the two cord holders.

General Use

• Use only as described in this manual.
• Do not put any objects into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
• Keep your work area well lit.
• Keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
• Do not place the vacuum cleaner on unstable surfaces such as chairs or tables.
• Do not allow young children to operate the vacuum cleaner or use it as a toy. Close attention is necessary when used by or near children.
• Do not use without the dust cup and/or filters in place.

Hose Attachments

• Do not use if air flow is restricted; if air paths, the hose, or accessories become blocked, turn the vacuum cleaner off. Remove all obstructions before turning the unit on again.
• Keep the end of the hose and accessory openings away from face and body.
• Keep cleaning tools and hose suction openings away from hair, face, fingers, uncovered feet, or loose clothing.
• Only use manufacturer's recommended attachments.

Dust Cup/Filters/Accessories

Before turning on the vacuum:

• Make sure that all filters are thoroughly dry after routine cleaning.
• Make sure that the dust cup and all filters are in place after routine maintenance.
• Make sure accessories are free of blockages.
• Only use filters and accessories provided by EURO-PRO Operating LLC. [Failure to do so will void the warranty.]

General Cleaning

• Do not pick up large-sized objects.
• Do not pick up hard or sharp objects such as glass, nails, screws, or coins that could damage the vacuum cleaner.
• Do not pick up smoking or burning objects such as hot coals, cigarette butts, or matches.
• Do not pick up flammable or combustible materials such as lighter fluid, gasoline, or kerosene, or use the vacuum in areas where they may be present.
• Do not pick up toxic solutions such as chlorine bleach, ammonia, or drain cleaner.
• Do not use in an enclosed space where vapors are present from paint, paint thinner, moth-proofing substances, flammable dust, or other explosive or toxic materials.
• Do not vacuum up any liquids.
• Do not immerse the vacuum cleaner in water or other liquids.
• Do not use outdoors or on wet surfaces; use only on dry surfaces.
• Use extra care when cleaning on stairs.

Polarized Plug

To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not force into outlet or try to modify to fit.

Save these instructions. For household use only.

Assembly

Follow these steps to assemble your Shark Rotator vacuum cleaner:

1. Place the vacuum pod onto the floor nozzle.
2. Slide the wand into the base of the pod.
3. Insert the handle into the top of the wand.
4. Attach the flex hose into the base of the pod.
5. Insert the crevice tool and multi-tool into the accessory clips as shown.
6. Tuck the hose between the two accessory clips.

Operation Modes

Upright Cleaning

This mode is for general floor cleaning.

1. Press the [Power Button] to clean bare floor surfaces, area rugs, or areas above the floor. The brushroll will not spin in this mode.
2. Press the [Brushroll Button] to clean carpets. The brushroll indicator lights will illuminate GREEN. If there is a jam, the indicator light on the floor nozzle will illuminate RED. Refer to MAINTENANCE (Page 13) for instructions on removing blockages.
3. Place your left foot gently on the floor nozzle and tilt the handle back to start cleaning.

Above Floor Cleaning

Use the hose and accessories for cleaning above the floor.

1. To clean with the hose, press the [Wand Release Button] or [Handle Release Button] (depending on the reach required) and lift the handle up.
2. Insert the wand or handle directly into the desired tool.
3. Pivot back to release the tool from the accessory clip.

Lift-Away™ Cleaning

This mode allows for portable cleaning on stairs or other areas.

1. Press the [Lift-Away Button] to lift the pod off the floor nozzle.
2. To clean with the hose, press the [Wand Release Button] or [Handle Release Button] and lift the handle up.
3. Attach the desired cleaning tool. You can adjust suction power using the [Suction Release] feature (refer to Helpful Tips, Page 14).

Select cleaning accessories are included with this model. Additional accessories are available for purchase at www.sharkrotator.com or by calling 1.800.798.7398.

Canister Cleaning

Convert your upright vacuum into a convenient canister vacuum.

1. From the Lift-Away™ mode, place the pod onto the canister caddy.
2. Press the [Wand Release Button] and lift the handle up.
3. Attach the straight suction floor nozzle or other accessory.
4. Use the posts on the caddy to store additional cleaning accessories while you clean.
5. To release the pod from the caddy, press [Lift-Away Button] and continue to use with the cleaning wand, or replace the wand and pod on the floor nozzle per Assembly instructions.

Canister Caddy Model: X16FC500. Select cleaning accessories are included with this model. Additional accessories are available for purchase at www.sharkrotator.com or by calling 1.800.798.7398.

Accessories

Note: Select cleaning accessories are included. Others are available for purchase at www.sharkrotator.com or by calling 1.800.798.7398.

Flexi Crevice Tool

Available in 18" (X12FC500) and 24" (X24FLI500). Extendable with a rubberized end that flexes to reach tight areas.

Power Brush

Available in Small (S - X14FC500) and Large (L - X13FC500). Designed for removal of pet hair and ground-in dirt from carpeted stairs and upholstery.

Wide Upholstery Tool

Model: X17FC500. Removes pet hair and dust from curtains and other delicate fabrics and upholstery.

Multi-Tool

Model: X10FC500. A 3-in-1 wide mouth combo tool that cleans hard surfaces and upholstery.

Straight Suction Floor Nozzle

Model: XSN500. Designed to pick up large and small debris from all hard floor surfaces and area rugs.

Multi-Angle Dusting Brush

Model: X15FC500. A 3-position soft dusting brush that cleans shelves, walls, furniture, ceiling fans, lights, and more.

Helpful Tips

Suction Control

1. This unit is equipped with a [Suction Control Collar] to help with push and pull on high pile carpets, area rugs, and to release suction when dusting delicate objects or drapery. Located at the base of the top handle, rotate the collar 90° to minimize suction. Be sure to close it again for maximum suction.

Power Buttons

2. The [POWER Button] turns on suction only. This is ideal for use on bare floors, delicate area rugs, and for use with accessories.

3. The [BRUSHROLL Button] spins the floor brush, ideal for use on carpeted surfaces. Note: The floor brush will only spin once the vacuum is reclined back.

Cord Hooks

4. For quick cord access, rotate the upper hook 180° and remove the cord. Rotate it back for cord storage.

Headlights

5. Designed to illuminate debris in dark areas, the [Headlights] illuminate any time the power is on.

Height Adjustment

6. This floor nozzle has been optimized to work on all types of carpets as well as bare floors, so there is never any need to adjust heights for different surfaces.

Filters

7. Remember to clean your filters regularly under normal use. Also, for optimal performance, tap clean filters between washes as needed.

Maintenance

Empty the Dust Cup

1. Pull up on the dust cup release latch and lift the dust cup off the pod.
2. Holding the dust cup over a garbage bag or can, press the bottom empty release latch.
3. Press the top dust cup release latch to access the dust screen and remove built-up debris as required.

Clean the Filters

(See cleaning schedule on page 2)

1. With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let them air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.
2. Once a year, open the filter grill and remove and rinse the HEPA filter. Let it air dry completely before replacing. Hand wash only.

Check for Blockages

Remove and inspect:

Hose and Tubes

Remove the floor nozzle, dust cup, and hose. Shine a flashlight into all intake openings to check for possible blockages.

Bottom of Floor Nozzle

a. Squeeze tabs together and pull up to expose the airway. b. Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.

Hose Cuff at Base of Pod

c. Squeeze tabs and remove hose. d. Tilt elbow down 90°. e. Press elbow release latch. f. Remove elbow and check for blockages. g. Replace elbow by inserting gasket end back into the opening and clip back into the latch.

Troubleshooting

Vacuum is not picking up dirt. No suction or light suction

• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting them into the vacuum.
• Dust cup may be full; empty the dust cup.
• Check hose, hose connections, nozzles, and accessories for blockages; clear blockages if required.
• Close the suction release on the handle to increase suction power.

Vacuum lifts area rugs

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges. Open the suction release on the handle to decrease suction power.
• Turn off the unit to disengage the brush roll and restart with the POWER button for suction-only cleaning.

Brush roll does not spin

• Pull the handle toward you and release the floor nozzle to disengage the auto-off feature.
• Turn the unit on by pressing the BRUSHROLL button.
• Immediately turn off and unplug the vacuum, disconnect the nozzle, and remove any blockage before reconnecting and turning the vacuum back on.

Vacuum turns off on its own

• This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat:
  1. Turn the unit off.
  2. Unplug the vacuum.
  3. Empty the dust cup and clean filters.
  4. Check for blockages in the hose, accessories, and inlet openings.
  5. Allow the unit to cool for a minimum of 45 minutes.
  6. Plug in the vacuum.
  7. Restart the unit using either the POWER or BRUSHROLL buttons.
• Note: If the vacuum still does not start, contact Customer Service at: 1-800-798-7398.

Five-Year Limited Warranty

EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship for a period of five (5) years from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions, and exceptions.

The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at their option. This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling, or damage due to faulty packaging or mishandling in transit. This Limited Warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service, or alteration to the product or any of its parts, which have been performed by a repair person not authorized by EURO-PRO Operating LLC.

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, you may return the complete appliance and accessories with proof of purchase and date, freight prepaid. For assistance with warranty service options or customer support, please call customer care and product specialists at 1-800-798-7398 or visit the website at www.sharkrotator.com.

If the appliance is found by EURO-PRO Operating LLC to be defective, EURO-PRO Operating LLC will repair or replace it free of charge, at their sole discretion. Proof of purchase is required, and a fee of $19.95 will apply to cover the cost of return freight.*

Non-durable parts, including filters, brushes, and electrical parts which normally require replacement, are specifically excluded from warranty.

This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied, or conventional warranties. The responsibility of EURO-PRO Operating LLC, if any, is limited to the specific obligations expressly assumed by it under the terms of this Limited Warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages to anyone of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach a tag to the item before packing including your name, complete address, and phone number with a note giving purchase information, model number, and what you believe is the problem with the item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”. EURO-PRO Operating LLC is constantly striving to improve its products; therefore, the specifications contained herein are subject to change without notice.