W881AA - 4K Spotlight Wi-Fi Camera: Frequently Asked Questions

This FAQ article answers common questions about the 4K Spotlight Wi-Fi Camera with Smart Deterrence (W881AA). It includes links to further information where applicable.

Why is my 4K Spotlight Wi-Fi camera not connecting to the Lorex App?

The 4K Spotlight Wi-Fi camera can be onboarded on a 2.4GHz or 5GHz Wi-Fi network. Note that 5GHz networks may have limitations in Canada.

Due to Industry Canada (IC) regulations, 3 of the 4 bands need to be disabled, which may result in connectivity issues on the 5GHz frequency.

Where do I place my 4K Spotlight Wi-Fi camera?

• Place the camera as close to your Wi-Fi router as possible.
• Reduce the number of obstructive materials between the camera and the router or access point.
• Other electronic devices such as microwaves, TVs, cordless phones, and baby monitors can cause signal interference. It is recommended to install the camera as far away from these devices as possible.

How should I position my 4K Spotlight Wi-Fi camera?

When mounting the 4K Spotlight Wi-Fi camera on a wall, ensure the following:

• Distance: Optimal accuracy for objects within 5ft to 50ft (1.5-15m).
• Angle: Angle the camera around 30°-60° down from the level position.
• Height: Install the camera between 8-16ft (2.5-5m) off the ground.

Diagram Description: The camera is mounted on a wall at a height of 8-16 ft, angled downwards. The detection range covers objects from 5-50 ft away.

Note: Accuracy of person detection is influenced by factors like the person's distance from the camera, their height, and the camera's height and angle. Night vision also impacts detection accuracy and distance.

How do I enable motion detection and person detection?

1. Launch the Lorex App.
2. Tap the [menu-icon] icon above the channel thumbnail on the Devices screen.
3. Tap Motion Detection Settings.
4. Tap the [toggle-switch] icon to enable Motion Detection.

Note: If motion detection is disabled, general/person/vehicle detection will also be disabled, and you will not receive motion detection notifications in the Lorex App.

How do I customize Motion Zones™?

Motion Zones™ allows you to customize your device's motion detection region. The Motion Zones™ screen includes the following settings:

• General Motion Zone
• Person Motion Zone
• Vehicle Motion Zone

To set Motion Zones™:

1. Launch the Lorex App.
2. Tap the [menu-icon] icon above the channel thumbnail on the Devices screen.
3. Tap Motion Detection Settings.
4. Tap Motion Zones™.

For full instructions on setting customized Motion Zones™, see Configuring Motion Zones™.

Why am I receiving so many notifications?

You can reduce the number of notifications by:

• Adjusting Motion Detection Settings: Enable/disable motion detection and person detection, and customize Motion Zones™ and Motion Sensitivity. Refer to Configuring Motion Zones™ for more information.
• Managing Notifications: Manage notifications in Device Settings > Notifications and set a schedule for receiving alerts. Refer to Configuring Notification Settings for more information.

How do I enable Color Night Vision?

1. Launch the Lorex App.
2. From the Devices screen, tap the [menu-icon] icon to configure device settings.
3. Tap the [toggle-switch] icon to disable Auto Night Vision.

Note: Disabling Auto Night Vision forces the camera into Color Night Vision mode. Some ambient lighting is required.

How do I activate the LED deterrence light when motion is detected?

1. Launch the Lorex App.
2. From the Devices screen, tap the [menu-icon] icon to configure device settings.
3. Tap Deterrence Light Brightness.
4. Tap the [toggle-switch] icon to enable the camera's deterrence light whenever motion or a person is detected.

How do I customize the Smart Security Lighting™?

To enable, disable, and customize Smart Security Lighting™ settings, visit W881AA Series: Using Smart Security Lighting™ for more information.

How to activate Two-Step Verification?

1. Launch the Lorex App.
2. Tap Settings.
3. Tap Account Settings.
4. Tap Two-Step Verification.
5. Tap the [toggle-switch] icon to enable Two-Step Verification.

For detailed setup instructions, see Two-Step Verification Setup.

How to optimize video quality?

1. Launch the Lorex App.
2. Tap the [menu-icon] icon above the channel thumbnail on the Devices screen.
3. Tap Video Settings.
4. Tap the [toggle-switch] icon to enable HDR (High Dynamic Range).

Note: Enabling HDR optimizes video picture in high-contrast conditions such as under-lit and over-lit areas. By default, the video quality is set to High (HD).

What is Home & Away™?

The Lorex App can automatically use your location to manage notifications when you are at home or away. The app will notify you when you are inside or outside your set home perimeter.

To start using this feature, navigate to your mobile device settings and enable Location services for the Lorex App.

For detailed setup instructions, visit Configuring Home & Away™.

How do I remove the Spotlight Camera from my account?

1. Launch the Lorex App.
2. From the Devices screen, tap the [menu-icon] icon to configure device settings.
3. Tap Remove Device.

How to permanently delete data of my camera?

Visit Formatting Device Storage for more information.

What are the compatible SD cards?

Visit Compatible SD Cards and Storage Sizes for more information.

What devices are compatible with the camera?

Visit Product Compatibility Chart for more information.