Hiseeu Wireless Network Video Recorder System

Package Contents

Thank you for choosing Hiseeu product. Here is the list for product and relevant accessories.

Product and Technical Support:

US Toll Free: 1-917-338-1084 (Available after 5:00 PM at Pacific Time)

China Toll Free: +86-0755-28170315

Email: oversease@hiseeu.com

Skype ID: chen.johnny1204

Website: www.hiseeu.com

1. Installing Your Network Video Recorder System

Getting Started

Before you begin installation, ensure you have the following:

• PC or TV monitor
• VGA or HDMI cable
• Router (WAN)
• Hard drive. If you purchased the system without a hard drive, you must install it first. Without a hard drive, you will not be able to record and playback video. Please refer to the hard drive installation instructions below.

Important: Do not attempt to install your cameras until you are able to view images on your TV or PC monitor first.

Hard Drive Installation

If your system has a pre-installed hard drive, skip this step and proceed to "Installing the NVR". If you purchased a hard drive separately, it must be formatted after installation. Refer to the FAQ section for instructions on formatting a hard drive.

• Step 1: Remove the cover from the unit and remove the top two screws.
• Step 2: Remove the cover.
• Step 3: Insert the hard drive, securing it to the bottom of the unit with four screws.
• Step 4: Connect the data wire and power wire as shown in the diagram.
• Step 5: Replace the cover and fasten the screws.

Installing the System

• Connect the NVR and cameras with the provided power adapters. Attach the antennas to the cameras and connect the mouse to the NVR. (Note: The power supply for the NVR box is 12V-2000mA).
• Connect a PC or TV monitor to the NVR using a VGA or HDMI cable. A PC or TV monitor is required; a laptop cannot be used.
• Connect the Router's LAN Port to the NVR's WAN Port using the provided Network Cable. The router must be configured for WAN (Wide Area Network).

Diagram Description: The back panel of the NVR shows connection ports: VGA Port (for PC Monitor), HDMI Port (for TV Monitor), Ethernet Port (for Router), and USB Port (for Mouse).

For step-by-step installation instructions, you can also watch our video: https://youtu.be/

2. Check NVR Network & Change NVR System Login Password

Check NVR Network

After connecting the NVR, wait approximately 2-3 minutes. The login screen will appear on your monitor. No password is required initially; click "OK" to continue.

From the home screen, right-click and navigate to System setup > Network setup. In the middle of the window, ensure the Cloud status is ONLINE and Network Status is Healthy Network. If not, select DHCP and click Enable. Click "OK", power off the NVR, wait a few seconds, and then power it back up.

Once powered up, repeat the network check. If the status is not ONLINE and Healthy Network, remote viewing will not be possible.

Change NVR System Login Password

From the home screen, right-click and navigate to System setup > System admin. On the left menu bar, click User, then Set password. The password must be a maximum of 8 characters. Create and confirm your new password. Click "OK". Remember your password.

3. Viewing on Your SmartPhone

On your smartphone, go to the App store and download either "IP PRO" or "Eseecloud".

• Create an account and password. Ensure you remember your login information.
• Tap the "+" icon, then tap "Add device by ID".
• On your device, scan the QR code or manually enter your Cloud ID. The Cloud ID can be found on your monitor screen (as seen in section 2). Use your NVR login username and password here.

Note: If you use multiple smartphones, you must register multiple accounts; one account cannot be used across multiple devices.

App Interface Description: The screenshots show the smartphone app interface for logging in, adding a device by ID, and entering device details like Cloud ID, Description, User Name, and Password.

App Availability: Available on iOS (IP-Pro) and Android (Eseecloud).

4. Viewing Your System on Your Computer or Laptop by CMS Software

For Windows systems, download the CMS software from WWW.SMONETCCTV.COM. Install the CMS software first.

Navigate to Settings > Device Manage & Add device.

• Select "By ESee ID".
• In the "ESee ID" box, enter your Cloud ID (9 or 10 numbers), which can be found on your monitor screen by navigating to System setup > Network setup.
• The Username is your NVR system username (default is "admin" if not changed).
• The Password is your NVR system password (default is blank if not set).
• For Channels, enter the number of cameras connected (e.g., 4 for 4 cameras).
• Click "Confirm" to view the video.

If this method does not work, you may select "By IP address". Go to System Setup > Network setup to find your IP address and Gateway.

Note for MAC OS users: Please email oversease@hiseeu.com with the subject "Request CMS software for MAC OS system".

CMS Software Interface Description: The screenshot shows the "Add device" window within the CMS software, with fields for Connection method (By IP address/By ESee ID), Device IP, Device port, ESee ID, Username, Password, Device name, Channels, and Area.

5. Record Video

24-Hour Recording

To set up 24-hour recording:

1. Right-click on the home screen and navigate to Manual record.
2. Select "All", then click "All on", and finally click "OK".

A red dot in the upper right corner of each video feed indicates that the system is recording.

Record Plan Setup

Alternatively, set up a recording schedule:

1. From the home screen, right-click and navigate to System setup > Record setup > Record Plan.
2. Select "Everyday" for Weekday and set your desired time. Click "OK".

Note: Recording and playback are not possible if there is no hard drive or if the hard drive is not formatted.

After setting up the plan for Channel 1, use the "Copy to" function to apply the same settings to remaining channels. Click "Copy to", check "All", and click "OK".

6. Playback Video

To use the playback feature, ensure recording is set up as described above.

1. From the home screen, right-click and navigate to Video playback > Manual Search.
2. Select the channel(s) and the desired time frame.
3. Click "Search", then click "Playback".

Note: When the hard drive is full, new recordings will automatically overwrite older ones.

7. Frequently Asked Questions (FAQ)

Q: How do I format my new hard drive and check my hard drive information?

A: From the home screen, right-click and navigate to System setup > General setup > HDD Setup. Select "Format" and click the "Format" button, then click "OK". This screen also shows if your system has a pre-installed hard drive.

HDD Setup Screen Description: Shows a list of hard drives with columns for ID, Model, Capacity, Used space, Status (e.g., Formatted), and a Format button. It also includes an option for "Auto delete old files".

Q: Do I need to connect the camera with a network cable?

A: No, the cameras are wireless. However, they require a power supply. The cameras and NVR are pre-paired and will connect automatically once powered. Do not attempt to install cameras until you can view images on your monitor.

Q: How can I troubleshoot camera issues?

A: First, check if the power adapter is working by testing with another adapter. If the adapter is functional, move the camera closer to the NVR to check for video. If there is still no video, cover the photocell with your finger. If the IR-CUT light turns red, the camera is working. If it does not turn red, the camera may be malfunctioning. In such cases, contact customer support for after-sales service.

Photocell Test Description: An image shows covering the photocell on the camera with a finger to check the IR-CUT light.

Q: How can I get motion notifications on my Smartphone?

A: First, verify that your Cloud ID status is ONLINE and Network Status is Healthy Network (refer to section 2). From the home screen, right-click and navigate to System setup > Channel Setup > Video detection. Select Enable for Motion Detection, Alarm, E-mail Notice, and APP Alarm. Click "OK".

After setting up for one channel, use the "Copy to" function to apply the settings to all cameras or specific channels.

Q: How can I receive e-mail notifications for motion detection?

A: First, follow the steps in the previous question ("How can I get motion notifications on my Smartphone?"). To receive notifications, you need an email account (e.g., Hotmail, Gmail, Yahoo). Log into your email account's web version. In the upper right corner, click "Settings", then select "Connected accounts" > "POP and IMAP". Select "Yes" for POP and "Don't" for IMAP, then save.

Next, from the NVR's home screen, right-click and navigate to System Setup > Network setup > Email. Click Enable and enter the required information:

• SMTP Server: e.g., smtp-mail.outlook.com
• Port: e.g., 587
• Username: Your sender email address (use shift key for "@" symbol).
• Password: Your email login password.
• Encryption Type: e.g., SSL
• Sender: Your sender email address.
• Sendee 1: Receiver email address (must be different from sender).
• Sendee 2: Optional additional receiver email address.
• Subject: e.g., DVR Report
• Interval: e.g., 5 (minutes)
• Health Mail Interval: e.g., 30 (minutes)

Click "Test" to verify the settings. Allow a few minutes for the test to complete. If the test fails, try another email account. Click "OK" to save your settings.

To test the alarm, walk past your camera; you should receive an email notification within 2-3 minutes.

Test Success Message: "Test success." followed by event details.

Q: How do I stop the Email notification?

A: From the home screen, right-click and navigate to System Setup > Channel Setup > Video detection. Deselect "Email Notice" and click "OK". Then, use the "Copy to" button to apply this setting to all or specific channels to deactivate email alarms.

Q: How do I use a USB to Back-up my data?

A: Ensure you have recorded video on your hard drive. From the home screen, navigate to Video backup. Select the desired channel(s) and time frame, then click "Search" and "Backup". Confirm by clicking "Yes". Remove your mouse and insert the USB storage device. Wait for the backup process to complete.

USB Status Messages: "Backup record succeed!" or "USB storage is not found! Please insert USB Storage in one minute."

Q: How do I add a new camera? What should I do when there is no camera display on the screen?

A: To add a new camera (e.g., replace a broken one or expand the system), remove the network cable between the NVR and router. Connect the camera to its power supply and then connect the NVR to the camera with a network cable. Both must be connected to the same router.

From the home screen, right-click and navigate to Video Manage. Click "Refresh" to find the camera's IP address. Navigate to the IP address, click "Match Code". The camera channel should connect automatically. Once connected, the network cable between the camera and NVR is no longer needed. Reconnect the NVR to the router with a network cable.

Video Manage Screen Description: Shows a list of devices with columns for ID, Device name, IP address, Preview, Protocol, and Status (e.g., Connect success, No video source). Options include Refresh, Match Code, Auto Add, Modify, and Delete.

Q: How can I strengthen the wireless signal?

A: Adjust the direction of the antennas. Positioning them for the "Best wireless signal" is recommended over the "Worst wireless signal" configuration shown in the diagram.

Antenna Adjustment Diagram: Illustrates two configurations: one showing antennas positioned for optimal signal strength, and another showing them positioned for weaker signal strength.

Q: How do I adjust the Date and Time?

A: Method 1: Ensure your system has a healthy network connection. Right-click from the home screen, navigate to System setup > Network Setup. Verify Network Status is "Healthy Network". In the same window, select General setup > Time setup. Select Enable > Sync now, and click "OK".

Method 2: Navigate to System Setup > General setup & Time setup. Unselect Enable, then select the correct System Date and System Time. Click "Apply" and then "OK".

Q: What is the best temperature for the cameras to operate at their optimum level?

A: Select a location for the camera that has an ambient temperature ranging from -50 degrees Fahrenheit to 122 degrees Fahrenheit.

Q: How do I restore my unit to the Factory Settings?

A: Right-click from the home screen, navigate to System setup > System admin > Factory setting. Click "All", then "OK". Next, right-click from the home screen, navigate to Video manage, click "Refresh", then "Auto add". After all IP addresses appear, click "OK". All videos should then appear on your monitor.

Q: My system does not recognize that I have a hard drive installed, how to find it?

A: First, confirm the NVR power adapter is 12V-2000mA. Then, right-click from the home screen, navigate to System setup > General setup > HDD setup. Verify HDD information is present (also refer to the FAQ on formatting). If no HDD information is shown, open the NVR box and check if the hard drive cable is loose. Re-connect the HDD cable.

Q: How do I reset the NVR login password?

A: To protect your privacy, send an email to oversease@hiseeu.com with the subject "Request Password Reset".

Q: What's the meaning of IRON on the TV/PC monitor?

A: The term "IRON" is not used in the provided text. However, the monitor displays status indicators:

Q: I connected the system, why is nothing showing on my monitor?

A: The default output resolution of the NVR is 1280*1024, which may not be compatible with all monitors. Try these options:

• Connect the PC/TV monitor to the NVR using a VGA cable first. Ensure the monitor's input is set to VGA. If a VGA cable is unavailable, try another monitor with an HDMI cable. Remember to change the TV's input to HDMI if using that connection.
• Once video is displayed on another monitor, right-click, navigate to System setup > General setup & Screen setup, and adjust the VGA resolution to 1024x768. Click "OK". Then, try connecting to your original TV monitor again.

Screen Setup Description: The screenshot shows the "Screen setup" interface with options to adjust VGA resolution, Auto Switch, and TV Adjust.

How can I get product and technical support?

US Toll Free: 1-917-338-1084 (Available after 5:00 PM at Pacific Time)

China Toll Free: +86-0755-28170315

Email: oversease@hiseeu.com

Skype ID: johnny.chen1204

Wechat ID: 13590254421

Website: www.hiseeu.com