Hiseeu Wireless Network Video Recorder System User Manual

Model: 2CH/4CH/6CH/8CH NVR Kits with 720P/960P/1080P Cameras

Version: V.1.0-201804

Package Contents

Thank you for choosing Hiseeu product. Here is the list for product and relevant accessories.

S/N	Item	Quantity
1	NVR	1pc
2	IP Camera (2CH/4CH/6CH/8CH)	2/4/6/8 pcs
3	DC 12V/2A power supply (for NVR) - 3.3 feet	1pc
4	DC 12V/1A power supply (for IPC2CH/4CH/6CH/8CH) - 10 feet	2/4/6/8 pcs
5	3.3 Ft network cable	1pc
6	USB mouse	1pc
7	4 Screws for HDD (only for systems without HDD)	1bag
8	User manual	1pc

Product and Technical Support

US Toll Free: 1-917-338-1084 (Available Pacific Time 5:00pm - 12:00pm)

China Toll Free: +86-0755-28170315

Email: overseas@hiseeu.com

Skype ID: chen.johnny1204

Website: www.hiseeu.com

1. Installing Your Network Video Recorder System

Getting Started

Before you begin installation, ensure you have the following:

PC or TV monitor
VGA or HDMI cable
Router (WAN)
Hard drive. If you purchased the system without a hard drive, you must install it first. Without a hard drive, you will not be able to record and playback video. Please refer to the hard drive installation instructions below.

Do not attempt to install your cameras until you are able to view images on your TV or PC monitor first.

Installing the Hard Drive

If your system has a pre-installed hard drive, skip this step and proceed to "Installing the NVR". If you purchased a hard drive separately, it must be formatted after installation. Refer to the FAQ section for instructions on formatting a hard drive.

Remove the cover from the unit and the top two screws.
Remove the cover.
Insert the hard drive, securing it to the bottom of the unit with four screws.
Connect the data wire and power wire as shown.
Replace the cover and fasten the screws.

Installing the System

Connect the NVR and cameras with the provided power adapters. Attach the antennas to the cameras and connect the mouse to the NVR. (Note: The power supply for the NVR box is 12V-2000mA).
Connect a PC or TV monitor to the NVR using a VGA or HDMI cable. A PC or TV monitor is required; a laptop cannot be used.
Connect the Router's LAN Port to the NVR's WAN Port using the provided Network Cable. The router must be configured for WAN (Wide Area Network).

NVR Ports Diagram Description

The rear panel of the NVR features several ports:

VGA Port: For connecting a PC monitor.
HDMI Port: For connecting a TV monitor.
Ethernet Port (WAN): For connecting to the router.
USB Port: For connecting the mouse.

For step-by-step installation instructions, you can also watch our video: https://youtu.be/OvVPh3GhYxs ▶️

2. Check NVR Network, Change NVR System Login Password

After connecting the NVR, wait approximately 2-3 minutes. The login screen will appear on your monitor. No password is required initially; click "Ok" to continue.

Network Setup

Right-click on the home screen, navigate to System setup > Network setup. Ensure the Cloud status is ONLINE and Network Status is Healthy Network. If not, select DHCP and click Enable. Click "Ok", power off the NVR box, wait a few seconds, and then power it back up.

Setting a Password

After powering up, repeat the network setup steps. Cloud status must be ONLINE and Network Status must be Healthy Network for remote viewing. To set a password, right-click on the home screen, navigate to System setup > System admin, click "User" on the left menu bar, then select "Set password" (requires 8 characters maximum). Create and confirm your new password. Remember your password.

3. Viewing on Your Smartphone

On your smartphone, go to the App store and download the "IP PRO" application. Create an account and password, remembering your login details.

Click the "+" icon, then "Add device by ID".
Scan the QR code or manually enter your Cloud ID. The Cloud ID can be found on your monitor screen (refer to section 2). Use your NVR login username and password here.

If you use multiple smartphones, you must register multiple accounts; one account cannot be used across multiple devices.

App Interface Description

The smartphone app interface includes screens for:

Pic1: Login screen with fields for username and password, and options to Register, Trial, Login, or Forget password.
Pic2: Device management screen showing options to add devices by ID, IP/DDNS, Network, or Wi-Fi config.
Pic3: Add device screen with fields for Cloud ID, Descriptions, User Name, and Password.

The "IP-Pro" app can be downloaded from the app store.

4. Viewing Your System on Your Computer or Laptop by CMS Software

For Windows systems, download the CMS software from www.hiseeu.com and install it. Launch the software and navigate to Settings > Device Manage & Add device.

Adding a Device via ESee ID

Select "By ESee ID".
Enter the Cloud ID (9 or 10 numbers) in the "ESee ID" box. The Cloud ID can be found on your home monitor screen by right-clicking, navigating to System setup > Network setup, and finding the Cloud ID.
The username is typically "admin" unless changed.
The password is the NVR system password (blank if not changed).
Enter the number of channels (e.g., 4 for 4 cameras).
Click "Confirm" to view the video.

Adding a Device via IP Address

If the ESee ID method does not work, select "By IP address". Go to System Setup, then the Network setup tab to find your IP address and Gateway.

For MAC OS users, email overseas@hiseeu.com with the subject "Request CMS software for MAC OS system".

5. Record Video

Manual Recording (24 Hours)

To record 24 hours daily, right-click on the home screen, navigate to Manual record, select all channels, click "All on", then "Ok". A red dot in the upper right corner of each video feed indicates recording is active.

Record Plan Setup

Alternatively, right-click on the home screen, navigate to System setup > Record setup > Record Plan. Select "Everyday" for Weekday, set the time, and click "Ok". Note: Recording and playback require a formatted hard drive.

To copy the same recording settings for all channels, navigate to System setup > Record Setup, click "Copy to", check "All", and click "Ok".

6. Playback Video

To use the playback feature, recording must be set up first. From the home screen, right-click and navigate to Video playback > Manual Search. When the hard drive is full, new recordings will overwrite older ones.

Search for the desired playback time, click "Search", then "Playback".

7. Frequently Asked Questions (FAQ)

Q: How do I format my new hard drive and check my hard drive information?

A: From the home screen, right-click, navigate to System setup > General setup > HDD Setup. Select "Format" and click "Format" > "Ok". This screen also shows if a hard drive is pre-installed.

Q: Do I need to connect the camera with a network cable?

A: No, the cameras are wireless. They require a power supply and are pre-paired with the NVR. They connect automatically once powered. Do not install cameras until you can view images on your TV or PC monitor.

Q: How can I troubleshoot camera issues?

A: First, test the power adapter. If it works, move the camera closer to the NVR. If there's still no video, cover the photocell with your finger. If the IR-CUT light turns red, the camera is working. If not, it may be malfunctioning; contact customer support.

Q: How can I get motion notifications on my Smartphone?

A: Ensure Cloud ID is ONLINE and Network Status is Healthy Network (Section 2). From the home screen, right-click, navigate to System setup > Channel Setup > Video detection. Enable Motion Detection, Alarm, E-mail Notice, and APP Alarm. Click "Ok".

After setting up preferred channels, repeat the process for remaining channels. Use "Copy to" to apply settings to all cameras or specific ones. Sensitivity can be adjusted anytime.

Q: How can I receive email notifications for motion detection?

A: Follow the steps for smartphone motion notifications. You need an email account (e.g., Hotmail, Gmail). Log into your webmail, go to Settings > Connected accounts > POP and IMAP, select "Yes" for POP and "Don't" for IMAP, then Save.

Configure email settings in the NVR: Navigate to System Setup > Network setup > Email. Enable the function. Enter SMTP Server (e.g., smtp-mail.outlook.com), Port (e.g., 587), your email address as Username and Sender, and your email password. Set Encryption Type to SSL. Enter the receiver's email address (must be different from the sender). If using Gmail/Yahoo, find their specific SMTP server and port.

Click "Test" until "Test success" appears. Save settings by clicking "Ok". To test, walk past a camera; you should receive an email notification within 2-3 minutes.

Q: How do I stop the Email notification?

A: From the home screen, right-click, navigate to System Setup > Channel Setup > Video detection. Deselect "Email Notice" and click "Ok". Then, use "Copy to" to apply this setting to all or specific channels to deactivate email alarms.

Q: How do I use a USB to Back-up my data?

A: Ensure you have recorded video. From the home screen, navigate to Video backup. Select channels and a time frame, then click "Search" then "Backup". Insert USB storage when prompted and wait for the backup to complete.

Q: How do I add a new camera? What should I do when there is no camera display on the screen?

A: To add a camera, connect it to power, then connect the NVR to the camera with a network cable, ensuring both are on the same router. From the home screen, right-click, navigate to Video Manage, click "Refresh" to find the camera's IP address. Navigate to IP address, click "Match Code". The camera should connect. Once connected, the network cable between camera and NVR is no longer needed. Reconnect the NVR to the router via network cable.

Q: How can I strengthen the wireless signal?

A: Adjust the direction of the antennas. The diagram shows optimal antenna positioning for a "Best wireless signal" versus a "Worst wireless signal".

Q: How do I adjust the Date and Time?

A: Method 1: Verify a healthy network connection (System setup > Network Setup, check Network Status). In the same window, select General setup > Time setup. Enable "Sync now" and click "Ok".

Method 2: Navigate to System Setup > General setup & Time setup. Unselect "Enable", then select the correct System Date & System Time and click "Apply", then "Ok".

Q: What is the best temperature for the cameras to operate at their optimum level?

A: Cameras operate best in ambient temperatures ranging from -50 degrees Fahrenheit to 122 degrees Fahrenheit.

Q: How do I restore my unit to the Factory Settings?

A: Right-click on the home screen, navigate to System setup > System admin > Factory setting, click "all", then "Ok". Then, right-click, navigate to Video manage, click "Refresh", then "Auto add". All videos should appear on the monitor.

Q: My system does not recognize that I have a hard drive installed, how to find it?

A: Confirm the NVR power adapter is 12V-2000mA. Right-click on the home screen, navigate to System setup > General setup > HDD setup. Verify HDD information. If none appears, open the NVR box and check if the hard drive cable is loose; reconnect it.

Q: How do I reset the NVR login password?

A: To protect privacy, send an email to overseas@hiseeu.com with the subject "Request Password Reset".

Q: What's the meaning of IRON on the TV/PC monitor?

A: The table below explains the indicators:

Picture	IRON	Location	Meaning
?	Green bar	Top Right Corner	Wireless Signal
?	Red dot	Top Right Corner	Recording
⚠️	Red Triangle	Bottom Left Screen	Alarm
?	Little Yellow man	Top Right Corner	Motion Detection

Q: I connected the system, why is nothing showing on my monitor?

A: The default NVR output resolution (1280*1024) might not be compatible with your monitor. Try these options:

Connect the PC/TV monitor to the NVR using a VGA cable first. Ensure the monitor's input is set to VGA. If no VGA cable is available, try another monitor with an HDMI cable. For TVs, remember to change the input to HDMI.
Once video is displayed on another monitor, right-click, navigate to System setup > General setup & Screen setup, and adjust the VGA resolution to 1024x768. Click "OK". Then, reconnect to the original TV monitor.

Contact and Support

For product and technical support: