Eureka NEU520 Series Owner's Guide

Important Instructions

For easy assembly, please take a few moments to read this owner's guide. Do not return to the store. Call the Eureka Customer Service HELPLINE at 1-800-282-2886. We're here to help!

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Where to Find Important Vacuum Information

Keep this information:

Write the model, type and serial number here:

• Date of purchase (keep your receipt): __________
• Model number and type: __________
• Serial number: __________

Find these numbers on a label on the back of the floor nozzle. Refer to these numbers when ordering parts and accessories, or if service is needed.

This Owner's Guide Provides Important Instructions to Prolong the Life of Your Eureka Vacuum Cleaner

Registration: To register your product visit www.eureka.com and click on the 'Register Your Product' link in the top right corner.

Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage. Each unit is tested and thoroughly inspected before shipping. For instructions regarding any shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.

Contents

• Important safeguards .......................................................................................................................... 3
• What comes in the carton ..................................................................................................................... 4
• How to identify parts of your vacuum cleaner ........................................................................................ 5
• How to assemble your vacuum cleaner ................................................................................................... 6
• How to use your vacuum cleaner ......................................................................................................... 7
• How to use accessories ..................................................................................................................... 8-9
• How to maintain pet turbo brush ........................................................................................................... 9
• How to maintain dust cup and filters ..................................................................................................... 10
• How to replace HEPA filter ................................................................................................................... 11
• How to maintain brushroll ................................................................................................................... 12
• How to clear a blockage ..................................................................................................................... 13
• Thermal cut-off and problem solving ................................................................................................... 14
• The Eureka limited warranty ............................................................................................................... 15
• How to order replacement parts .......................................................................................................... 16

⚠️ Follow caution information wherever you see this symbol.

Eureka Customer Service HELPLINE 1-800-282-2886

Important Safeguards

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

WARNING

To reduce the risk of fire, electric shock, or injury:

• Do not use outdoors or on wet surfaces.
• Do not leave vacuum cleaner when plugged in. Turn off the switch and unplug the electrical cord when not in use and before servicing.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Use only as described in this manual. Use only manufacturer's recommended attachments.
• Do not use with damaged cord or plug. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to an authorized service center before using.
• Do not pull or carry by cord. Do not use cord as a handle. Do not close a door on cord or pull cord around sharp edges or corners. Do not run vacuum cleaner over cord. Keep cord away from heated surfaces.
• Do not use extension cords or outlets with inadequate current carrying capacity.
• Turn off all controls before unplugging.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner with wet hands.
• Do not put any objects into openings. Do not use with any openings blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
• This vacuum cleaner creates suction and contains a revolving brushroll. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Do not place vacuum cleaner on furniture or stairs as the brushroll may cause damage. Use extra care when cleaning stairs. Place vacuum cleaner on floor with the handle in storage position while using attachments.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use without dust cup, filter, screen and exhaust filter in place.
• Belt pulleys can become hot during normal use. To prevent burns, avoid touching the belt pulley when servicing the drive belt.
• Do not use to pick up flammable or combustible liquids such as gasoline, or use in areas where they may be present.
• Store your vacuum cleaner indoors in a cool, dry area.
• Keep your work area well lit.
• Unplug electrical appliances before vacuuming them.
• Unplug before connecting pet turbo brush.
• WARNING: This product can expose you to chemicals including Di(2-ethylhexyl)phthalate (DEHP), which is known to the State of California to cause cancer and to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

SAVE THESE INSTRUCTIONS

To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.

Motor

Do Not Oil the motor or the brushroll at any time. The bearings are permanently lubricated and sealed.

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What Comes in the Carton

Vacuum cleaner and dust cup

Hose

Handle

OWNER'S GUIDE

Important safeguards

Pet turbo brush

7" Crevice tool (NEU520-NEU525)

9.5" Crevice tool (NEU526)

Additional tools on select models

Dusting brush

Multi-angle adapter (NEU522)

Eureka Customer Service HELPLINE 1-800-282-2886

How to Identify Parts of Your Vacuum Cleaner

Handle

Pet turbo brush

Pet turbo brush clip

Dust cup release button

Carry handle

Dust cup latch

Dust cup

Filter screen

Exhaust grill latch

Exhaust grill

Brushroll indicator light

Floor nozzle

Brushroll bottom plate

Detachable handle hose connection

Brushroll switch

Power switch

Cord clip

Hose

Hose retainer

Handle release latch

Upper cord wrap

Power cord

Crevice tool

Dusting brush

Hose clip opening

Suction control slide

Hose inlet

Lower cord wrap

For filter maintenance instructions, see pages 10 and 11

Washable pre-motor filter

Filter screen

Dust cup

HEPA filter (under grill)

Belt

Brushroll

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How to Assemble Your Vacuum Cleaner

Vacuum cleaner with dust cup.

Slide handle into top of vacuum cleaner. Push down until it clicks.

Attach hose. Align square end of hose with inlet and push in. Clip will snap to secure in place.

Loop hose over hose retainer. Press loose end into hose inlet and twist clockwise to lock.

Store crevice tool and dusting brush on posts.

Wrap cord onto upper and lower cord wrap.

Store pet turbo brush on front of handle. Align brush opening with slot and push to snap tool into clip.

Eureka Customer Service HELPLINE 1-800-282-2886

How to Use Your Vacuum Cleaner

CAUTION

Be sure brushroll is turned OFF when vacuuming hard-surface floors.

Plug power cord into outlet. Press power switch to turn on.

Step on floor nozzle and pull handle to lower into position for vacuuming floors.

To vacuum carpet, press brushroll switch to turn on brushroll. Light will turn blue when brushroll is on. Brushroll will spin only when handle is lowered into position for vacuuming.

To vacuum hard-surface floors, press brushroll switch to turn off brushroll. Indicator light will turn off.

Empty Dust Cup After Every Use

The floor nozzle can be adjusted for cleaning all floor types. If vacuum is hard to push or pull, use slide on hose end to adjust suction power.

Press release button and lift off dust cup.

To empty debris, press lever to release bottom lid.

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How to Use Accessories

CAUTION

When using tools, always place vacuum in upright position. Make sure vacuum cleaner is turned off while attaching tools.

• Place vacuum in upright position.
• Turn hose end counterclockwise to unlock. Pull up on hose end to release (Fig. 1).
• To prevent vacuum from tipping over while using accessories, insert hose clip into opening on back of vacuum. Press clip in to snap into place (Fig. 2).
• Use slide on hose end to adjust suction power (Fig. 3).

Using Accessories with Hose Only

• Push desired tool directly onto end of hose (Fig. 3).

Using Accessories with Handle as Extension Wand

• Push end of hose into top of handle and twist clockwise into locked position. On NEU526, open cap first. (Fig. 4).
• Push handle release latch and pull out handle/extension wand (Fig. 5).
• Push desired tool onto end of extension wand (Fig. 6).
• When finished using accessories, twist hose counterclockwise and pull off handle. Slide handle into top of vacuum cleaner and push down until it clicks (Fig. 7).
• Squeeze sides of hose clip to release it from back of vacuum. (Fig. 8). Reposition hose over retainer and push loose end securely into hose inlet.
• Store tools on vacuum cleaner; wrap cord.

Crevice tool – Use for baseboard edges, sofas, detailing chairs, dryer vents and tight spaces.

Dusting brush – Use for furniture, drapes, blinds, drawers and vents.

Additional tools on select models

Multi-angle adapter (NEU522) Use to adjust angle of tool. Insert adapter into hose end or extension wand first, then insert tool. Twist adapter sections to adjust angle.

Pet turbo brush – Use to easily remove pet hair and debris from stairs, rugs and upholstery.

CAUTION: Make sure vacuum cleaner is turned off while attaching turbo brush.

Eureka Customer Service HELPLINE 1-800-282-2886

How to Maintain Pet Turbo Brush

Grasp collar and twist counterclockwise to unlock cover. Lift cover up.

With cover open, use fingers or small brush to clear accumulated hair and debris from turbo blades.

Close cover and twist collar clockwise to lock.

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How to Maintain Dust Cup and Filters

CAUTION

Never operate vacuum cleaner without pre-motor filter, filter screen and dust cup in proper position.

WARNING: Moving parts! Make sure vacuum cleaner is turned off and power cord is unplugged.

Dust Cup – Empty After Each Use

Press release button and lift off dust cup.

Hold dust cup over wastebasket and press lever to release bottom lid. Debris will empty.

Close bottom lid until it clicks.

Washable Dust Cup Filters – Clean Frequently

Pull dust cup latch to lift up dust cup lid.

Lift out pre-motor filter and shake off dust frequently. Every three months, rinse filter and dry THOROUGHLY.

Rotate handle up to lift out filter screen. Tap to remove dust. Rinse dust cup and filter screen; dry THOROUGHLY.

Align tab on filter screen with slot on front of dust cup and drop into position. Rotate handle down into position.

Reinstall pre-motor filter.

Close cover until it clicks.

Eureka Customer Service HELPLINE 1-800-282-2886

How to Replace HEPA Filter

Caution: Make sure vacuum cleaner is turned off and power cord is unplugged.

HEPA Filter – Replace or Wash Every Year

Step on floor nozzle and lay vacuum flat for easy access to filter. Press latch and lift off exhaust grill.

Press tab and grasp edges to lift out HEPA filter. Note: All filters are washable and can be cleaned by rinsing with warm water. Be sure the filter is THOROUGHLY dry before installing.

Install HEPA filter: Align tabs at front edge and press into position.

Insert front edge of exhaust grill between two tabs; press to close.

Warning: Never operate vacuum cleaner without all filters, filter screen, and dust cup in proper position.

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How to Maintain Brushroll

To avoid unnecessary service calls, periodically check brushroll for debris.

CAUTION

Make sure vacuum cleaner is turned off and power cord is unplugged.

Warning: Do not attempt to remove belt. Call the Eureka Customer Service HELPLINE at 1-800-282-2886.

If brushroll light turns red, this indicates the brushroll is clogged and cannot spin. Brushroll will automatically shut off. Turn vacuum off and unplug before attempting to remove clog.

Step on floor nozzle to lower handle. Turn vacuum face down on floor. Use scissors to clip heavy threads or strings.

If debris cannot be removed easily, remove bottom plate for greater access to brushroll. Using flat-head screwdriver or coin, turn 3 slots counterclockwise a quarter turn to 'unlock' position.

Grasp brushroll bottom plate at top and pull down to flip open.

To close bottom plate, use coin to turn slots clockwise to 'lock' position.

Eureka Customer Service HELPLINE 1-800-282-2886

How to Clear a Blockage

CAUTION

Make sure vacuum is turned off and power cord is unplugged.

Warning: Never operate vacuum cleaner without all filters, filter screen and dust cup in proper position.

If vacuum is not cleaning properly, or if no suction at end of hose, check to be sure air path is not blocked.

• Press release button and lift off dust cup. Empty debris. Hold over wastebasket and press lever to release bottom lid (Fig. 1).
• Check filters and filter screen. Remove any debris and shake off dust (Fig. 2). (See maintenance instructions on page 10.)
• Use finger to check for debris in air path (Fig. 3).

If still no suction, check for blockage in hose.

• Turn hose end counterclockwise to unlock. Pull up on hose end to release (Fig. 4).
• On other end of hose, press clip to release and pull away from hose inlet (Fig. 5).
• Flex hose to loosen debris. Use a rod or similar blunt implement to clear a blockage in hose (Fig. 6). Use caution if there is any risk that glass or nails could have become imbedded in hose.
• Reattach upper and lower hoses. Ensure that filters and dust cup are returned to proper position.

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Problem Solving

Make sure vacuum is turned off and power cord is unplugged.

NOTICE: Thermal Cut-off

This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch to off and unplug the vacuum. 2) Check the vacuum for a possible source of overheating such as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. 3) After the 30 minute period, plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the Eureka customer service helpline.

eureka

Eureka Customer Service HELPLINE 1-800-282-2886

The Eureka Limited Warranty

Midea America (Canada) Corp. (“Eureka”), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of five years from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and is applicable only to original purchases from Eureka authorized resellers.

What Eureka Will Do:

Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer's purchase price.

This Warranty Does Not Cover:

• Normal wear and tear of the vacuum and vacuum parts that require replacement under normal use such as disposable dust bags, filters, drive belts, light bulbs, brushroll, bristles, impellers and cleaning.
• Damages or malfunctions resulting from: improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration by reason of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka or an authorized Eureka Warranty Station. This warranty is not applicable to any product that has been altered or on which the serial number has been defaced, modified or removed. Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

Obtaining Warranty Service:

To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-800-282-2886 or customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.com.

Shipping Charges:

You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number located on the rating plate on the lower backside of the vacuum. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further Limitations and Exclusions:

Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some provinces/territories do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some provinces/territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights. You may also have other rights, which may vary by province/territory.

Midea America (Canada) Corp.
Markham, ON
Canada L3R 8V2

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