Owner's Guide

NEU180 series

Upright vacuum cleaner; household type

Thank you for purchasing your new Eureka vacuum!

Important instructions

For easy assembly, please take a few moments to read this owner's guide.

If you have questions about your new vacuum, please contact our customer service HELPLINE at 1-800-282-2886. We're here to help! ?

Eureka stands by our Clean Promise seal. Learn more at www.eureka.com/cleanpromise

www.eureka.com

Where to find important vacuum information

Keep this information

Write the model, type and serial number here:

• Date of purchase (keep your receipt): _________________________
• Model number and type: _________________________________
• Serial number: _________________________________________

Find these numbers on a label on the middle back side of the vacuum cleaner. Refer to these numbers when ordering parts and accessories or if service is needed.

This Owner's Guide provides important instructions to prolong the life of your Eureka vacuum cleaner.

Registration:

To register your product visit www.eureka.com and click on the 'Register Your Product' link in the top right corner.

Inspection:

Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage. Each unit is tested and thoroughly inspected before shipping. For instructions regarding any shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.

Contents

• Important safeguards
• What comes in the carton
• How to assemble your vacuum cleaner
• How to identify parts of your vacuum cleaner
• How to use your vacuum cleaner
• How to use accessories
• How to maintain dust cup and filters
• How to clear a blockage
• How to maintain brushroll
• How to replace brushroll or belt
• Thermal cut-off and problem solving
• The Eureka limited warranty
• How to order replacement parts

IMPORTANT SAFEGUARDS

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

WARNING

To reduce the risk of fire, electric shock, or injury:

• Do not use outdoors or on wet surfaces.
• Do not leave vacuum cleaner when plugged in. Turn off the switch and unplug the electrical cord when not in use and before servicing.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Use only as described in this manual. Use only manufacturer's recommended attachments.
• Do not use with damaged cord or plug. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call the Eureka Customer Service HELPLINE at 1-800-282-2886.
• Do not pull or carry by cord. Do not use cord as a handle. Do not close a door on cord or pull cord around sharp edges or corners. Do not run vacuum cleaner over cord. Keep cord away from heated surfaces.
• Do not use extension cords or outlets with inadequate current carrying capacity.
• Turn off all controls before unplugging.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner with wet hands.
• Do not put any objects into openings. Do not use with any openings blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
• This vacuum cleaner creates suction and contains a revolving brush roll. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Do not place vacuum cleaner on furniture or stairs as the brush roll may cause damage. Use extra care when cleaning stairs. Place vacuum cleaner on floor with the handle in storage position while using attachments.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use without dust cup, filter and screen in place.
• Belt pulleys can become hot during normal use. To prevent burns, avoid touching the belt pulley when servicing the drive belt.
• Do not use to pick up flammable or combustible liquids such as gasoline, or use in areas where they may be present.
• Store your vacuum cleaner indoors in a cool, dry area.
• Keep your work area well lit.
• Unplug electrical appliances before vacuuming them.

SAVE THESE INSTRUCTIONS

To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way. ⚠️

Motor

Do Not Oil the motor or the brush roll at any time. The bearings are permanently lubricated and sealed.

What comes in the carton

The carton typically contains the following items:

• Vacuum cleaner unit
• Hose
• Owner's Guide
• Important safeguards document
• Upper Cord Hook
• Lower Cord Hook
• Dusting brush (for models NEU180-NEU187)
• Upholstery tool (for models NEU180-NEU187)
• Crevice tool (for models NEU180-NEU187)
• Turbo brush (for models NEU182-NEU188 except NEU182A)
• Flexible telescoping crevice tool (for model NEU188)
• 2-in-1 upholstery tool (for model NEU188)
• Handle
• Note: Accessories may vary depending on which model was purchased.

How to assemble your vacuum cleaner

Follow these steps to assemble your Eureka vacuum cleaner:

• Place the vacuum cleaner with the dust cup attached.
• Slide the handle into the top of the vacuum cleaner. Push down until it clicks into place.
• Insert the bent end of the hose into the opening at the back of the dust cup. Twist the hose clockwise to lock it.
• Store any included accessories on the back of the vacuum cleaner.
• Loop the hose over the hose retainer.
• Push the loose end of the hose securely onto the hose inlet.
• Align the upper and lower cord hooks and press them to snap into place. The upper cord hook should rotate freely.
• Wrap the power cord onto the upper and lower cord hooks.
• For models that include a turbo brush, store it on the front of the handle. Align the brush opening with the slot and push to snap the tool into the clip.

How to identify parts of your vacuum cleaner

Familiarize yourself with the different parts of your Eureka vacuum cleaner:

• Handle with wand: The main grip and extension tube.
• Turbo brush: For specialized cleaning tasks.
• Dust cup release button: Used to detach the dust cup.
• Carry handle: For easy portability.
• Dust cup lid: Covers the dust cup.
• Dust cup latch: Secures the dust cup.
• Dust cup: Collects debris.
• Height adjustment knob: Adjusts cleaning head height for different carpet piles.
• Brushroll cover: Protects the brushroll.
• Headlights: (Included on select models NEU186-NEU188) Illuminate the cleaning path.
• Power switch: Turns the vacuum on and off.
• Handle release pedal: Lowers the handle for floor cleaning.
• Cord clip: Secures the power cord.
• Hose retainer: Holds the hose in place.
• Handle release latch: Releases the handle.
• Dusting brush: For dusting surfaces.
• Upper cord wrap: For storing the power cord.
• Hose: Connects the wand/handle to the vacuum body.
• Power cord: Connects the vacuum to an electrical outlet.
• Lower cord wrap: For storing the power cord.
• Hose inlet: Where the hose connects to the vacuum body.
• Upholstery tool: For cleaning furniture and fabrics.
• Crevice tool: For tight spaces and edges.
• Washable foam filter: Filters air.
• Filter screen: Part of the filter system.
• Vacuum cleaner: The main unit.
• Brushroll: Rotating brush for agitating carpet fibers.
• Belt: Drives the brushroll.
• Note: Accessories may vary depending on which model was purchased.
• For filter maintenance instructions, see page 9.

How to use your vacuum cleaner

Follow these steps for basic operation:

• Plug the power cord into an electrical outlet.
• Turn the height adjustment knob to select the appropriate setting, from bare floors to high pile carpet.
• Step on the power switch to turn the vacuum cleaner on. Step on it again to turn it off.
• Step on the handle release pedal to lower the handle into the floor cleaning position.

Empty dust cup after every use

Regularly emptying the dust cup ensures optimal performance.

• Press the release button and lift the dust cup off the vacuum cleaner.
• Hold the dust cup over a wastebasket and press the lever to open the bottom lid. Debris will empty out.
• Close the bottom lid until it clicks shut.

How to use accessories

AMISE EN GARDE (CAUTION)

When using tools, always place the handle in an upright position. Ensure the vacuum cleaner is turned off while attaching tools.

• Place the vacuum cleaner in an upright position.
• Turn the height adjustment knob to the highest position.
• Pull up on the hose connection to release the hose end from the hose inlet.
• Push the end of the hose into the top of the handle and twist clockwise until it clicks.
• Press the handle release latch and pull out the handle with the wand.
• To attach accessories, push the desired tool onto the end of the wand.
• To use accessories without the handle and wand, push the desired tool directly onto the end of the hose.
• When finished using accessories, twist the hose counterclockwise and pull off the handle. Slide the handle back into the top of the vacuum cleaner and push down until it clicks. Push the loose end of the hose securely onto the hose inlet. Store tools on the back of the vacuum cleaner.

Accessory Descriptions:

• Crevice tool (NEU180-NEU187): Use for baseboard edges, corners, detailing chairs, sofas, dryer vents, and tight spaces.
• Upholstery tool (NEU180-NEU187): Use for furniture, chairs, sofas, and mattresses.
• 2-in-1 upholstery tool (NEU188): Use the brush to vacuum upholstered surfaces or pick up debris. Use the felt portion to clean delicate surfaces. Press the thumb release and lift the brush up and out of the way.
• Flexible telescoping crevice tool (NEU188): Press the button and pull to extend the tool to the desired length. To use the brush, pull it to swivel into position. Use for baseboards, crevices, and tight spaces.
• Dusting brush (NEU180-NEU187): Use for furniture, drapes, blinds, drawers, and vents.
• Turbo brush (NEU182-NEU188 except NEU182A): Use to remove pet hair from stairs, carpet, and upholstery.
• Note: Accessories may vary depending on which model was purchased.

How to maintain dust cup and filters

Dust cup – Empty after each use

Regular emptying of the dust cup is crucial for performance.

• Press the release button and lift off the dust cup.
• Hold the dust cup over a wastebasket and press the lever to release the bottom lid. Debris will empty out.
• Close the bottom lid until it clicks shut.

Washable dust cup filters – Clean monthly

Proper filter maintenance ensures optimal suction and air quality.

• Pull the dust cup latch to lift up the dust cup lid.
• Lift out the foam filter and shake off dust. Rinse the foam filter and dry THOROUGHLY.
• Grip the tabs and lift out the filter screen. Twist the bottom of the filter screen counterclockwise to unlock and pull apart. Shake off dust. Rinse the screen and dust cup. Dry all THOROUGHLY. Reassemble the screen; twist clockwise to lock.
• Align the tab on the filter screen with the slot on the back of the dust cup and drop into position.
• Reinstall the foam filter.
• Close the cover until it clicks.

⚠️ Warning: Never operate the vacuum cleaner without the foam filter, filter screen, and dust cup in proper position.

How to clear a blockage

AMISE EN GARDE (CAUTION)

Ensure the vacuum is turned off and the power cord is unplugged.

If the vacuum is not cleaning floors, or if there is no suction at the end of the hose, check to be sure the air path is not blocked.

• Press the release button and lift off the dust cup (Fig. 1).
• Empty debris. Hold over a wastebasket and press the lever to open the bottom lid (Fig. 2).
• Check the filter and filter screen. Remove any debris and shake off dust. (See maintenance instructions on page 9.)
• Loosen the end of the hose.
• Use a rod or similar blunt implement to clear a blockage in the wand or hose. Flex the hose to loosen debris (Fig. 3). Use caution if there is any risk that glass or nails could have become imbedded in the hose.
• Use your finger to check for debris in the air path (Fig. 4).
• Reinstall the filter and filter screen inside the dust cup and position the dust cup onto the vacuum cleaner.

⚠️ Warning: Never operate the vacuum cleaner without the foam filter, filter screen, and dust cup in proper position.

How to maintain brushroll

AMISE EN GARDE (CAUTION)

Ensure the vacuum is turned off and the power cord is unplugged.

• Step on the handle release to lower the handle.
• Turn the vacuum face down on the floor.
• To avoid unnecessary service calls, check the brushroll for debris.
• Use scissors to clip heavy threads or strings.

How to maintain turbo brush

Select models only (NEU182-NEU188 except NEU182A)

• Grasp the collar and twist to unlock the cover. Lift the cover up.
• With the cover open, use fingers or a small brush to clear accumulated pet hair from the bristles.
• Close the cover and twist the collar to lock.

How to replace brushroll or belt

AMISE EN GARDE (CAUTION)

Ensure the vacuum is turned off and the power cord is unplugged.

• Step on the handle release and lay the vacuum cleaner face down.
• Use a Phillips screwdriver to remove the 6 screws from the brushroll cover (Fig. 1). Lift off the cover. Refer to Fig. 7 for screw locations.
• Rotate the right end of the brushroll and lift it out (Fig. 2).
• Lift out the left end of the brushroll.
• To replace the belt, position the new belt around the motor shaft (Fig. 3).
• Loop the new belt around the brushroll shaft at the left end of the brushroll (Fig. 4).
• To reposition the brushroll into the base, pull the belt down and insert the left end of the brushroll first. Align the brushroll end cap with the slot so it fits into position (Fig. 5). Press the right end of the brushroll into position.
• To replace the brushroll cover, align the slot on the cover with the tab (Fig. 6) and snap the cover into place. Replace the 6 screws (Fig. 7).

Problem solving

Ensure the vacuum is turned off and the power cord is unplugged.

NOTICE: Thermal cut-off

This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch to off and unplug the vacuum. 2) Check the vacuum for a possible source of overheating such as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. 3) After the 30 minute period, plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the Eureka Customer Service HELPLINE at 1-800-282-2886.

The Eureka two-year limited warranty

Midea America Corp. ("Eureka"), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of two years from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and is applicable only to original purchases from Eureka authorized resellers.

What Eureka will do:

Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer's purchase price.

This warranty does not cover:

• Normal wear and tear of the vacuum and vacuum parts that require replacement under normal use such as disposable dust bags, filters, drive belts, light bulbs, brush-roll, bristles, impellers and cleaning.
• Damages or malfunctions resulting from: improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration by reason of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka or an authorized Eureka Warranty Station. This warranty is not applicable to any product that has been altered or on which the serial number has been defaced, modified or removed. Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

Obtaining warranty service:

To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-800-282-2886 or email eureka@speedymail.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.com.

Shipping charges:

You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:

Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

©2020 Midea America (Canada) Corp. Markham ON, L3R 8V2

Order genuine Eureka accessories and replacement parts

Visit www.eureka.com or call 1-800-282-2886