Owner's Guide

Where to find important vacuum information

Keep this information

Write the model, type and serial number here:

Date of purchase (keep your receipt) _________________________

Model number and type _________________________

Serial number ________________________________

Find these numbers on a label on the hand vacuum, battery, and charger. Refer to these numbers when ordering parts and accessories, or if service is needed.

[image: A close-up of the hand vacuum unit with an arrow pointing to a label where model, type, and serial numbers are located.]

This Owner's Guide provides important instructions to prolong the life of your Eureka vacuum cleaner

Registration: To register your product visit www.eureka.com and click on the 'Register Your Product' link in the top right corner.

Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage. Each unit is tested and thoroughly inspected before shipping. For instructions regarding any shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.

Contents

• Important safeguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
• What comes in the carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
• How to identify parts of your vacuum cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
• Easy assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
• How to use your vacuum cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
• How to use hand vacuum and accessory tools . . . . . . . . . . . . . . . . . . . . . . . . . .7-8
• How to maintain your vacuum cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
• How to maintain dust cup, filters and brushroll . . . . . . . . . . . . . . . . . . . . . . . . . .9
• The Eureka limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
• Technical Parameter and thermal cut-off and problem solving . . . . . . . . . . . . . .11
• How to dispose vacuum cleaner and battery pack . . . . . . . . . . . . . . . . . . . . . . . .11
• How to order replacement parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

⚠️ Follow caution information wherever you see this symbol.

Eureka Customer Service HELPLINE 1-800-282-2886

IMPORTANT SAFEGUARDS

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

• To reduce the risk of fire, electric shock, or injury:
• Prevent unintentional starting. Ensure the switch is in the off-position before pick up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that has the switch on invites accidents.
• Do not touch nozzle when the vacuum cleaner is on. Danger.
• Do not put any object into openings. Do not use with any openings blocked; keep free of dust, lint, hair and anything that may reduce air blow.
• Do not use outdoors or on wet surfaces.
• Do not operate the vacuum cleaner or charge if it has been damaged in any way. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call the Eureka Customer Service HELPLINE at 1-800-282-2886.
• To avoid excessive heat and damage to the unit or battery, the vacuum cleaner will not operate while charging.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Use only as described in this manual. Use only manufacturer's recommended attachments.
• Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
• Do not pull or carry the charger by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
• This charger is not intended for use by travelers.
• Do not use extension cords or outlets with inadequate current carrying capacity for the charger.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle charger or vacuum cleaner with wet hands.
• Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
• DO NOT MUTILATE OR INCINERATE BATTERIES. THEY BECOME DANGEROUS AT HIGH TEMPERATURES.
• Liquid ejected from the battery may cause irritation or burns. If the liquid gets on the skin, (1) seek medical attention, (2) wash quickly with soap and water, and (3) neutralize with a mild acid such as lemon juice or vinegar. If the liquid gets into the eyes, flush them immediately with clean water for a minimum of 10 minutes.
• When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
• This product is functioning at temperature range within 40°F - 104°F.
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
• Please do not replace charger plug by yourself.
• Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 265°F may cause explosion.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
• Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
• The terminals on both the vacuum cleaner and battery should be kept free and clean of objects. Do not insert metal objects inside the terminals.
• This vacuum cleaner creates suction. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use without dust bag and filters in place.
• Use extra care when cleaning stairs.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
• Store vacuum cleaner and charger indoors in a cool, dry area. To avoid electric shock and/or cleaner damage, do not expose to weather elements.
• Keep your work area well lit. Unplug electrical appliances before vacuuming them.
• Overcharging, short circuiting, reverse charging, mutilating or incinerating the cells and the batteries must be avoided.
• If a cell or a battery has leaked or vented, it should be replaced immediately using protective gloves.
• If and when necessary, these cells or batteries must be replaced with identical new ones from the same manufacturer. If a cell or a battery to be replaced is connected with other cells or batteries in series, it is recommended that the other cells or batteries be replaced with new ones at the same time.
• Reverse polarity installation of the cell or the battery in the end product must be avoided.
• Do not incinerate this appliance even if it is severely damaged. Contact local waste facility before discarding in trash.
• Disconnect the battery pack from the appliance before making any adjustments, changing accessories, or storing appliance. Such preventive safety measures reduce the risk of starting the appliance accidently.
• Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidently occurs, flush with water. If liquid contact eyes, additionally seek medical help. Liquid ejected from battery may cause irritation or burns.
• Always turn off this appliance before connecting or disconnecting motorized nozzle.
• Risk of injury. Brush may start unexpectedly. Disconnect battery pack before cleaning or servicing.
• WARNING: This product can expose you to chemicals including Di(2-ethylhexyl)phthalate (DEHP), which is known to the State of California to cause cancer and to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

SAVE THESE INSTRUCTIONS

HOUSEHOLD USE ONLY.

What comes in the carton

[image: A visual display of all included accessories: Hand vacuum unit, Battery pack (BP28820B), Two screws and drywall anchors for wall mounting, Wall mount bracket, Motorized floor nozzle, Crevice tool, 2-in-1 upholstery tool, Motorized pet tool, Extra battery (only included NEC582), Charging dock (only included NEC582), Charger, and Wand. Also shown are the "OWNER'S GUIDE" booklet and "Important safeguards" text.]

How to identify parts of your vacuum cleaner

Cordless vacuum cleaner

[image: A diagram of the assembled cordless vacuum cleaner with labels pointing to: Detachable hand vacuum, Release button for hand vacuum, Wand, Charging port, Dust cup lever, Bottom lid, Nozzle, Cyclone assembly (inside dust cup), Easy Rest nook, Handle, Removable Battery, Filter cover (post-motor filter inside), Brushroll, Motorized floor nozzle.]

Hand vacuum

[image: A close-up of the hand vacuum unit with labels pointing to: Dust cup release button, Battery indicator lights, Suction control button, Brushroll control button, Power button.]

For filter maintenance instructions, see page 9

[image: Illustrations of the dust cup filter and the post-motor filter.]

Easy assembly

1. Slide wand onto hand vacuum until it clicks (Fig. 1).
2. Push wand into motorized floor nozzle until it clicks (Fig. 2).

How to install wall mount

• Choose location near power outlet.
• Locate point high enough on wall to allow wand and motorized floor nozzle to hang freely.
• Place mount against wall and use pencil to mark drill holes.
• Drill holes (with 1/4” bit) and insert drywall anchors. Insert screws through holes on mount and tighten until firmly attached (Fig. 3).

How to charge battery and store accessories

1. Charging battery on the unit
   • Place assembled vacuum cleaner on wall mount.
   • Plug charger into power outlet and then into charger port on handle (Fig. 4).
   • Loop charger cord into clips on wall mount.
   • Battery charge level is shown on the LED display circle on the handle. Lighted segments decrease clockwise as charge level drops.
   • Indicator lights stop blinking when fully charged.
   • Charge battery fully before first use (may take up to six hours).
2. Charging battery on the charging dock
   • Place battery pack into charging dock.
   • Plug charger into power outlet and then into charger port on dock.
   • Three indicator lights on charging dock stop blinking when fully charged.

How to use cleaner for cleaning floors

1. Click power button once to start. Vacuum starts on last suction and brushroll mode used. Use suction control button and Hard Floor/Carpet (brushroll off/on) buttons to optimize cleaning.
2. Using motorized floor nozzle, glide back and forth. Avoid oversized or sharp items.
3. Twist wrist to engage swivel function.
4. When done, click power button once to stop motor.

Empty dust cup after every use

1. Press and squeeze buttons on both sides at front of handle simultaneously to release dust cup and pull it out (Fig. 2).
2. Press lever to release bottom lid of dust cup to empty debris (Fig. 2).
3. To place dust cup back, angle it forward so the lower hook catches in the slot, then gently push it back towards the wand until it clicks into place (Fig. 3).

How to use hand vacuum and accessories

⚠️ CAUTION: Moving parts! Always turn off hand vacuum before attaching accessories.

The hand vacuum can be used with or without tools.

• To use without tools: Press release button and remove wand. Collect debris directly with hand vacuum nozzle (Fig. 4).
• To use tools with wand: Press release button to remove motorized floor nozzle. Slide tool onto end of wand until it clicks (Fig. 5).
• To use tools with hand vacuum only: Press release button to remove wand. Slide tool onto hand vacuum until it clicks.

Crevice tool: Cleans hard-to-reach areas such as corners, baseboard edges, dryer vents, chairs, and sofas.

How to use hand vacuum and motorized floor nozzle

Ideal for cleaning stairs.

• Press release button to remove wand from hand vacuum.
• Attach motorized floor nozzle directly to hand vacuum until it clicks.
• Click power button once to start. Vacuum starts on medium mode. Use mode button to switch between modes depending on suction power desired.

How to use hand vacuum and motorized pet tool

• Motorized pet tool: Use to easily remove pet hair from stairs, carpet, or upholstery. Adjust angle of front nozzle to suit different surfaces.

How to maintain your vacuum cleaner

⚠️ CAUTION: Never operate vacuum cleaner without all filters, filter screen and dust cup in proper position. WARNING: Moving parts! Recharge cleaner after each use.

Dust cup - Empty after each use

[image: Diagrams showing steps to empty the dust cup: Squeeze buttons, pull out dust cup, press lever to open bottom lid.]

Washable dust cup filter – clean monthly

[image: Diagrams showing steps to clean the dust cup filter: Squeeze buttons, pull out dust cup, lift out pre-motor filter and shake off dust. Rinse filter and dry THOROUGHLY every three months. Reattach filter and cyclone. Click dust cup back into place.]

Washable post-motor filter – clean every 6 months

[image: Diagrams showing steps to clean the post-motor filter: Twist filter cover and remove, lift out post-motor filter, shake to remove dust. Replace filter or rinse and dry THOROUGHLY every 6 months. Reposition filter and cover and twist to 'lock'.]

How to maintain brushroll

To avoid unnecessary service calls, periodically check brushroll for debris. If brushroll gets clogged, it will automatically shut off. Turn vacuum off and unplug before attempting to remove clog.

Brushroll maintenance - clean frequently or when brushroll indicator light turns red

• Place motorized floor nozzle upside down. Use scissors or knife to cut strings and threads.
• If debris cannot be removed easily, remove retainer clip to access brushroll. Using flathead screwdriver or coin, turn screw to the 'unlock' position.
• Remove retainer clip and lift out brushroll to clean and remove debris.
• To reassemble: 1. Align one end of brushroll with floor nozzle gear. 2. Press other end into slot. 3. Hook retainer clip under tab and press down. 4. Insert screw and turn to 'lock' position.

The Eureka 2 year limited warranty

Midea America Corp. ("Eureka"), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of two years from the date of original purchase when used in accordance with Eureka operating and maintenance instructions and under normal household usage. Warranty applies to original purchaser and immediate household members, and only for original purchases from Eureka authorized resellers.

What Eureka will do: Eureka will, at its option, repair or replace a defective vacuum or part using new or refurbished parts. Replacement may be a reconditioned unit. Eureka may substitute a similar or equivalent product. Eureka will not refund the purchase price.

This warranty does not cover: Battery module and components (covered by separate one-year battery warranty); normal wear and tear of parts requiring replacement (e.g., filters, belts, brush-roll); damages from improper use, abuse, negligence, failure to follow instructions, environmental factors (moisture, corrosive atmosphere, lightning, power surges), unauthorized alteration, or acts of God. Does not cover damage from unauthorized repair. Warranty is void if serial number is altered or removed, or if proof-of-purchase documents are forged.

Obtaining warranty service: Contact Eureka Service Team at 1-800-282-2886 or email customerserviceusa@midea.com. Include proof-of-purchase documentation. Visit www.eureka.com for more information.

Shipping charges: User responsible for initial shipping/insurance charges for warranty service. Eureka pays return shipping if repairs are covered. Include model, type, and serial number when returning parts. If product is ineligible, an estimate will be provided.

Further limitations and exclusions: Implied warranties (Merchantability, Fitness For A Particular Purpose) are limited to the duration of this limited warranty. Some states do not allow limitations on implied warranty duration. Manufacturer not liable for consequential or incidental damages. Some states do not allow exclusion/limitation of incidental/consequential damages. Warranty grants specific legal rights, which may vary by state.

The Eureka 12-month limited battery warranty

Midea America Corp. ("Eureka"), subject to the terms and conditions herein, warrants this Battery Module to be free from defects in material and workmanship for a term of one year from the date of original purchase when used in accordance with Eureka operating and maintenance instructions and under normal household usage. Warranty applies to original purchaser and immediate household members, and only for original purchases from Eureka authorized resellers.

What Eureka will do: Eureka will, at its option, repair or replace a defective Battery Module or battery part using new or refurbished parts. Replacement may be a reconditioned unit. Eureka may substitute a similar or equivalent product. Eureka will not refund the purchase price.

This warranty does not cover: Normal wear and tear of the Battery Module and battery parts; damages from improper use, abuse, negligence, failure to follow instructions, environmental factors, unauthorized alteration, or acts of God. Does not cover damage from unauthorized repair. Warranty is void if serial number is altered or removed, or if proof-of-purchase documents are forged.

Obtaining warranty service: Contact Eureka Service Team at 1-800-282-2886 or email customerserviceusa@midea.com. Include proof-of-purchase documentation. Visit www.eureka.com for more information.

Shipping charges: User responsible for initial shipping/insurance charges for warranty service. Eureka pays return shipping if repairs are covered. Include model, type, and serial number when returning parts. If product is ineligible, an estimate will be provided.

Further limitations and exclusions: Implied warranties (Merchantability, Fitness For A Particular Purpose) are limited to the duration of this limited warranty. Some states do not allow limitations on implied warranty duration. Manufacturer not liable for consequential or incidental damages. Some states do not allow exclusion/limitation of incidental/consequential damages. Warranty grants specific legal rights, which may vary by state.

Contact: Midea America Corp., 300 Kimball Ave, Parsippany, NJ 07054 USA.

Problem solving

Make sure vacuum cleaner is off and charging plug is unplugged.

NOTICE: Thermal cut-off

This vacuum cleaner has a special thermostat that protects the vacuum cleaner in case of motor overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Check the vacuum for a possible source of overheating such as a full dust cup, blocked wand, or clogged filters. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. 2) After the 30 minute period, press the power button. If the vacuum still does not work, call the Eureka Customer Service HELPLINE at 1-800-282-2886.

Discarding the vacuum and battery pack

Before you discard this vacuum, dispose of battery in an environmentally safe manner. Do not discard battery with your regular household trash.

Important battery disposal information.

To find a disposal location nearest you, call 1-800-822-8837.

To preserve natural resources, please recycle or dispose of expired battery pack properly. This product contains a lithium-ion battery. It must be disposed of properly. Local laws may prohibit disposal of lithium-ion batteries in ordinary trash. Consult your local waste authority for information regarding available recycling and/or disposal options.

[image: Li-ion battery symbol.]

Technical Specifications

www.eureka.com

Order genuine Eureka accessories and replacement parts

Visit www.eureka.com or call 1-800-282-2886

Free 3 months extension of the original limited warranty period! Just text proof of purchase to 844 224 1614

* The extension is for the three months immediately following the completion of the product's original warranty period.

Eureka Customer Service HELPLINE 1-800-282-2886

Midea America Corp PARSIPPANY, NJ 07054