Seating furniture guarantee information
Sofas, armchairs, sofa-beds and footstools
Guarantee Durations
Everyday life at home puts high demands on seating furniture. IKEA furniture is rigorously tested to comply with strict standards for quality and durability for domestic use. This means IKEA can offer a 10-year guarantee against defects in materials and workmanship covering frames and cushions of sofas, armchairs, sofa-beds, and footstools. For some products, this involves a 25-year guarantee. Guarantees are subject to the terms and conditions stated in this document.
10 years: The sofas, sofa-beds, armchairs, and footstools have a 10-year guarantee.
25 years: The STOCKHOLM sofas have an extended guarantee for 25 years.
How long is the guarantee valid?
The guarantee for sofas, armchairs, sofa-beds, and footstools remains in force for 10 or, in some cases, 25 years. The guarantee is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
Products and parts not covered under this guarantee
This guarantee does not apply to:
- Fabric covers
- Leather covers
- Coated fabric covers
- POÄNG cushions
- Seating furniture made of rattan, bamboo, or other natural fibers
- Some recliners
- Pouffes
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in frames and seat and back cushions when used with the intended frames. To confirm coverage, visit IKEA.com or your local IKEA store. You can also contact the Customer Support Centre for more information.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA, through its own service operations, will at its sole discretion either repair the defective product or replace it with the same or a comparable product. If covered, IKEA will pay the costs of repairs, spare parts, labour, and travel for repair staff that IKEA incurs, provided the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement, determined at IKEA's sole discretion.
What is not covered under this guarantee?
This guarantee does not apply to:
- Products that have been stored, assembled, or installed incorrectly.
- Products used inappropriately, abused, misused, altered.
- Products cleaned using the wrong cleaning methods or cleaning products.
- Normal wear and tear, cuts, or scratches.
- Damage caused by impacts or accidents.
- Products placed outdoors or in a humid environment.
- Consequential or incidental damage.
Our seating furniture is put to the test
IKEA tests all sofas, armchairs, sofa-beds, and footstools for durability. For products with long guarantees, rigorous testing is applied. For example, a 100 kg weight is applied to the seat 50,000 times, and a 30 kg weight to the back the same number of times. This ensures frames retain stability and cushions retain resilience and comfort. The guarantees provided are proof that IKEA seating furniture can withstand frequent and long-term use, offering assurance to the customer.
How country, provincial, and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need assistance
Contact your local IKEA store. You will find the address and phone number at www.IKEA.be.
Save the receipt
It is your proof of purchase and required for the guarantee to apply. If anything happens, or if you're not satisfied, just contact IKEA at IKEA.be.
