Pre-contractual Information on Distance Contracts and Services

Preliminary Warning

This document serves as pre-contractual information and contains important details regarding services available remotely and the methods through which they are provided by Illimity Bank S.p.A. Further information for the Client regarding distance services is available in the contractual documentation and the Bank's transparency documentation (hereinafter referred to as "Illimity Documentation"), which is always available and accessible to the public via the Website. Clients are invited to read this document along with all Illimity Documentation before entering into a contract or any offer from Illimity that involves the use of distance communication techniques.

Definitions

Client or Consumer: Any natural person interested in using the Services who, pursuant to Article 3, paragraph 1, letter a) of the Consumer Code, acts for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity.

Contracts: Any contract for the Services, concluded within a distance communication system organized by Illimity, for which the Bank exclusively uses one or more distance communication techniques until the conclusion of the contract, including the conclusion of the contract itself.

Illimity or Bank: Illimity Bank S.p.A.

Consumer Code: Legislative Decree 6 September 2005, n. 206.

Illimity Documentation: The documentation from time to time prepared by the Bank, relating to each Service, in compliance with the regulations in force.

Services: Banking, financial, and payment services and activities provided by Illimity to its Clients.

Authentication System: The procedure that allows the Bank to identify the Client and allows the latter to access and use the Services.

Website: The set of web pages on the Internet at the URL www.illimity.com

Distance Communication Techniques

Any means that, without the physical and simultaneous presence of Illimity and the Client, can be used to conclude and execute Contracts (e.g., the Internet, fixed and mobile telephone networks, etc.).

For information required by the Consumer Code not contained in this Information Notice, please refer to the Documentation prepared by Illimity and its component documents as specified in the definition above.

Before Concluding Contracts

We invite you to review the Illimity Documentation, which is always updated, available, and accessible on the Website. The Client is hereby informed that they must assess the adequacy of their available IT tools (e.g., personal computer, durable media, printers, etc.), as all Illimity Documentation can be obtained by the Client on durable media suitable for retrieving a complete and compliant copy of the same for the entire duration of the relationship the Client wishes to establish. Furthermore, as is standard practice in the sector for remote relationships via the Internet, certain contractual choices (options) may be presented to clients and acquired by the Bank through electronic recording [e.g., I consent/I do not consent].

Information about Illimity Bank S.p.A.

Illimity Bank S.p.A. (hereinafter also "Illimity" or "the Bank") is a bank that provides banking, financial, and payment services (hereinafter referred to as the "Services") to its Clients, including through distance communication techniques.

Registered Office: Via Soperga n. 9 - 20124 Milan

Telephone Number: 02.82849660

Internet Site: www.illimitybank.com

PEC: illimity@pec.illimity.com

Bank Register Number: 5710

Parent Company of the Illimity Bank S.p.A. Group registered in the Register of Banking Groups N. 245

Milan Business Register Number: REA MI 2534291

Adherent to the Interbank Deposit Protection Fund and the National Guarantee Fund

Subject to the supervision and control of Banca D'Italia S.p.A.

Information regarding Contracts and Services Provided

The Bank allows its clients to remotely conclude contracts related to a variety of products and services, including current accounts, deposit accounts, and payment services/instruments.

In compliance with current regulations, the Bank prepares specific pre-contractual and contractual documents. The Illimity Documentation, to which explicit reference is made, provides a comprehensive overview of the specific characteristics of each Service, the associated costs borne by the Client, and the payment and execution methods.

All the aforementioned documents, drafted according to schemes defined by the competent supervisory authorities, contain essential information about the Bank, the economic conditions of the offer, the main characteristics and typical risks of the operations or services offered, and must therefore be carefully consulted by the Consumer before signing a contract or proposal.

Economic Conditions Applicable to Distance Contracts

Subscribing to a distance Contract through the methods from time to time provided by the Bank does not incur any additional cost for the Client compared to the costs ordinarily provided for in the relevant offer documentation referred to in the preceding paragraph.

Terms and Conditions for Exercising the Right of Withdrawal

Pursuant to Article 67-duodecies of the Consumer Code, the Client has the right to withdraw from Contracts concluded at a distance with Illimity within 14 days of their conclusion, without any penalty and without needing to provide a reason.

The right of withdrawal can be exercised within the aforementioned period by:

• Sending a registered letter with return receipt to the following address: “Illimity Bank S.p.A., Via Soperga, n. 9 20124 Milan”; or
• Certified email to the address illimity@pec.illimity.com; or
• Completing the digital form available in the Personal Area, or by other means made available by the Bank from time to time.

The right of withdrawal does not apply to Contracts fully executed by both parties at the explicit written request of the Client before the expiry of the withdrawal period.

Exercise of the Right of Withdrawal for Services Already Provided

In the case of exercising the right of withdrawal following the commencement of performance, the Client is required to pay exclusively the amount of the Service effectively provided by Illimity under the agreed economic conditions. Any other amount eventually due by Illimity to the Client concerning distance services must be reimbursed to the Client within thirty days from the date Illimity received the withdrawal notice from the Client.

In cases of non-exercise of the right of withdrawal by the Client, the Contracts will be executed under the conditions and terms indicated therein and in the Illimity Documentation.

The minimum duration terms of the Contracts, and further hypotheses in which the Client has the right to withdraw from them, and the amount of any penalties are indicated in the Illimity Documentation and in the Contracts themselves.

Information on Risks

The provision of any distance service in the banking sector leads to an increase in operational risk. It is a known fact that the lack of personal contact can lead the Client to make less than fully considered choices. Furthermore, it should be considered that remote operations can encourage Client activity and a potential combination of products and services that, as a whole, present a higher level of risk than individual components.

It should also be highlighted that all distance services present a higher risk of operational security (e.g., due to hackers, illicit appropriation of security keys and/or data, etc.). Therefore, since the Client will be identified by the Bank exclusively through the Authentication System, the Client is required to keep all confidential codes secret, which, in the Client's own interest, should not be stored together or noted in a single document.

The use of distance communication techniques, in fact, implies the Client's responsibility for the use, by whomever and however carried out, of the Services for all operations performed through their Authentication System. The Client is therefore responsible for the custody and correct use of the Authentication System, as well as for any damaging consequences that may arise from illegitimate use, including by third parties, or from the loss or theft of the System itself. In any case, regarding security, the Client can consult the dedicated Security section on the Website.

Given the characteristics described above, the Client must consider that the Bank may always produce, as proof of the concluded Contracts, the executed operations, and any communication made via distance communication techniques, the registered entries in its books and related accounting records addressed to the Client, as well as any further means of proof derivable from the systems and procedures (IT, telephone, etc.) used for the operation of distance communication techniques.

Furthermore, considering the complexity and continuous evolution of security systems and technologies used in distance communication techniques, it must be taken into account that there is a high probability that services provided through them may be subject to interruptions or suspensions, even without prior notice to the Client. For example, to allow security checks, as well as any other aspect related to the efficiency and regularity of distance communication techniques and the Authentication System, the Client accepts that the Bank may, at any time, suspend distance communication techniques on a sample basis, even during an operation, and defer the continuation of these until the relevant confirmations are received.

Consequently, the use of Services through distance communication techniques is a free and conscious choice of the Client, with acceptance of the increased risk that this inevitably entails.

Applicable Law and Language of Communications

Italian law applies to the relationships between Illimity and its Clients. In Contracts, Illimity Documentation, use of Services, and related communications, the Bank uses the Italian language.

Information on Redress Procedures

For the determination of the competent court, the Bank elects domicile in Milan at its registered office in Via Soperga, n. 9, 20124 Milan. Should the Client qualify as a consumer under current legislation (Legislative Decree 6 September 2005, n. 206), any dispute shall be under the jurisdiction of the Court in whose district the Client's place of residence or elected domicile is located; otherwise, the exclusively competent court is that of Milan.

Should a dispute arise between the Client and the Bank concerning banking and financial operations and services (other than investment services), the Client may submit a complaint to the Bank via:

• Registered letter with return receipt or ordinary mail to Illimity Bank S.p.A., Via Soperga, n. 9, 20124 Milan;
• Email to the address reclami@illimity.com;
• Certified email to the address illimity@pec.illimity.com;
• Completing the digital form available in the Personal Area, or by other means made available by the Bank from time to time.

The Bank will provide a response to the complaint within the terms provided by the applicable regulations, i.e., 60 days from receipt of the complaint, for complaints concerning banking and financial products and services; exceptions are complaints relating to (i) insurance intermediation services, for which the maximum response times are set at 45 days from receipt of the complaint, and (ii) payment services, for which the maximum response times are not to exceed 15 working days from receipt of the complaint, or, in exceptional circumstances, 35 working days, with the understanding that in such cases the Bank will send an interim response to the Client, clearly indicating the reasons for the delay and specifying the deadline by which the Client will receive the definitive response.

If the Client is not satisfied or has not received a response within the period indicated above, they may contact the Banking and Financial Ombudsman (ABF) or initiate a mediation procedure. To learn how to contact the Banking and Financial Ombudsman and its scope of competence, you can consult the website www.arbitrobancariofinanziario.it, inquire at Banca d'Italia branches, or ask the Bank by consulting the relevant section of the Website. The Ombudsman's decision does not preclude the Client's right to resort to ordinary judicial authority.

For the purposes of compliance with mandatory mediation obligations provided for by Legislative Decree no. 28/2010, before resorting to judicial authority, the Client and the Bank must undertake the mediation procedure, as a condition of admissibility, by resorting to:

• the Conciliation Body established by the Conciliatore Bancario Finanziario – Association for the resolution of banking, financial, and corporate disputes – ADR (www.conciliatorebancario.it, where the relevant Regulation is also available)
• or to one of the other mediation bodies, specialized in banking and financial matters, registered in the appropriate register kept by the Ministry of Justice. The condition of admissibility provided by the aforementioned regulations on mandatory mediation is considered fulfilled if the Client has filed a request and completed the procedure before the Banking and Financial Ombudsman.

Further information regarding complaint procedures, out-of-court dispute resolution procedures, and mediation procedures are published on the Bank's website.

The Client may also submit reports to Banca d'Italia, without prejudice to the right to refer to the competent Judicial Authority, to submit complaints and to initiate mediation procedures.

Illimity Bank S.p.A. adheres to the Interbank Deposit Protection Fund and the National Guarantee Fund.

Other Client Rights

The Client, at any time during the execution of the Services, has the right:

• To object to the use of distance communication techniques in the provision of Services. In such cases, Illimity, being a bank that offers its services through distance communication techniques, reserves the right to evaluate whether to accept the Client's request or to withdraw from the relationship with the Client;
• To receive Contracts and Illimity Documentation on paper, with the consequent application of costs where agreed;
• To change the distance communication technique, where an alternative is available;
• To withdraw from contracts and services according to the contractually provided methods.

The Client can exercise their rights by sending a specific written request via registered letter with return receipt to the Bank's registered office address or to its certified email address.

Updated as of 27/06/2025.