AT&T Wi-Fi® Gateway Replacement

Self-Installation Guide

For use with Internet, Phone, and TV

Reminder:

Your new gateway does not contain a battery backup.
Battery backup is available for purchase from third-party manufacturers and retailers to keep you connected in the event of a power failure. Visit att.com/batterybackup for more information.

Get started

Total approximate installation time: 20 minutes

These instructions will guide you through the process of replacing your Wi-Fi Gateway.

In the box:

Diagram showing the contents of the box: Wi-Fi Gateway, Power Cord, and a list of ports/indicators on the gateway (Power, Battery, Ethernet, Wireless, HomePNA, Broadband 1, Broadband 2, Service, Phone 1, Phone 2, USB).

1. Set up

Approximate time: 10 minutes

Please note that your U-verse TV, Internet, and Phone services will not operate during this process, including recording TV shows.

A. Unplug power cord from existing Wi-Fi Gateway and set power cord aside. Stand new Wi-Fi Gateway side by side with existing Wi-Fi Gateway.

B. Transfer one connection at a time from the existing Wi-Fi Gateway to the new Wi-Fi Gateway.

C. Carefully read and remove the yellow power sticker covering the Power port of the new Wi-Fi Gateway. Connect the new power cord to the power port of the new Wi-Fi Gateway and into an electrical outlet.

Diagram illustrating the connection process, showing an existing gateway and a new gateway with power and data cables being transferred. Includes labels for Power, Battery, Ethernet, Wireless, HomePNA, Broadband 1, Broadband 2, Service, Phone 1, Phone 2, USB, DSL Line, Phone Line, Green Data Cable, Yellow Ethernet Cable, Gray Phone Cable, and Power Cord connecting to an electrical outlet.

2. Power up

Approximate time: 1-5 minutes

Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes), do not unplug the power cord or the green data cable, as this can permanently damage the Wi-Fi Gateway and significantly delay your service activation.

A. When complete, the Service light will begin flashing, then turn to solid green. If the Service light does not turn solid green or continues to blink after 5 minutes, see Having trouble? on the back of this guide.

B. For U-verse TV, restart your TV receivers after the Service light is solid green. Go to each TV and hold down the Power button on the U-verse receiver and DVR for ten seconds. NOTE: Live TV may take a few minutes to display. If TV does not respond, refer to Having trouble? on the back of this guide.

Diagram of the Wi-Fi Gateway with indicator lights labeled: Power, Battery, Ethernet, Wireless, HomePNA, Broadband 1, Broadband 2, Service, Phone 1, Phone 2, USB.

3. Go Wi-Fi

Approximate time: 1-5 minutes

New Wi-Fi setup:

A. Select only one option to begin the Wi-Fi setup.

Option 1: Connect using PC

Connect laptop or PC with an Ethernet cable to your Wi-Fi Gateway.
Continue to B.

Option 2: Connect using smartphone/tablet

Establish a temporary connection using new Wi-Fi settings located on the yellow sticker on the new Wi-Fi Gateway.
Open your device's Wi-Fi connection settings and select your Wi-Fi Network Name and enter your Wi-Fi Password to connect to your network.
Continue to B.

B. Open a browser and go to ufix.att.com/restore.

Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password, help can be found on the account log-in screen.
Follow the onscreen instructions to transfer the existing Wi-Fi settings. Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit. Place new yellow sticker over your new Wi-Fi Gateway's yellow sticker.

NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password, refer to Having trouble? section on the back of this guide.

NOTE: Any custom settings made for security cameras, game consoles, etc., on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.

4. Easy Return

(Refer to return instructions in your kit)

A. Return your equipment at no cost to you within 21 days to avoid $150 charge.

B. Take original gateway and power cord to nearest The UPS Store. Bring your AT&T Account number located on your packing slip. Please do not return other devices (e.g., backup battery, etc.).

C. UPS will scan your equipment, provide a receipt, pack, and ship equipment to AT&T at no cost to you.

5. Smart Home Manager

(For AT&T Internet customers only)

Learn how the Smart Home Manager can help you manage your Wi-Fi network information, connect devices to your network, and more.

The Smart Home Manager (SHM) Dashboard gives you easy access to all the network information you need.

View your Wi-Fi network and devices connected
Easily reboot your Wi-Fi Gateway
Change your Wi-Fi Network Name or Password
Access the Smart Home Manager

Log in with your AT&T ID and password that manages your AT&T Internet Account to have your network connections at your fingertips.

Need more control over your home network?

Go to myhomenetwork.att.com to see how you can easily manage all the devices in your home.

Screenshot of the AT&T Smart Home Manager Dashboard showing a Wi-Fi network with 8 connected devices.

Having trouble?

No TV or Internet service:

Check your connections: Cables usually make an audible click when secure.

Check Power: Power light on the Wi-Fi Gateway should be green; if not, try another electrical outlet.

Check Service light on front of the Wi-Fi Gateway: If after 5 minutes, the light is red or off, power down the Wi-Fi Gateway by holding down the red Reset button for 15 seconds.

Diagram of the front and back of the Wi-Fi Gateway, highlighting the Power light, Service light, and Reset button.

TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway. If so, hold the TV receiver's Power button down for 10 seconds and release, then wait five minutes.

If your existing Wi-Fi settings did not transfer, you will need to set up a new Wi-Fi Network Name and Password. To do so, follow these steps:

Use settings from new Wi-Fi Gateway yellow sticker.
Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name and enter Wi-Fi Password to connect.
Record and keep your Wi-Fi settings for future reference when connecting all your Wi-Fi devices.

Wi-Fi Network Name: ATTXXXXXXX

Wi-Fi Password: XXXXXXXXXXXX

For help, att.com/support

Wi-Fi Gateway Power light is amber: Don't worry. This is a normal part of the power-up sequence.

No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.

Additional information

Test your Internet connection speed

Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience.

Visit att.com/speedtest.

Manage your account:

Available 24/7, download the myATT app at att.com/myattapp from your mobile device.

Repair center:

Phone: 800.246.8464

IPv6

AT&T supports IPv6 across our network, equipment and devices. Visit att.com/ipv6 for more information.

Accessibility support:

Alternate formats now available in large print or braille. Call 800.288.2020 and request your guide number (ATT123520853-9) in an alternate format.

Additional accessibility support:

Telephone equipment for visual and/or hearing impaired: Phone: 877.902.6350 - TTY: 800.772.2889
Repair Center: Phone: 800.246.8464 - TTY: 800.397.3172
Accessible tagged PDF: Visit att.com/userguides
Device Compatibility Feature: Compatible with any TTY/TDD devices with standard phone line

¿Hablas español?

Para ver esta guía (ATT123520853-9) en español, visita att.com/guias.

Need more help?

Visit att.com/support

Call us at 800.288.2020 and ask for “technical support.”

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