AT&T Internet Wi-Fi® Gateway Replacement
Self-installation guide
Reminder:
- Your Wi-Fi Gateway does not contain a battery backup.
- Battery backup is available for purchase from third-party manufacturers and retailers to keep you connected in the event of a power failure. Visit att.com/batterybackup for more information.
Get started
Approximate installation time: 20 minutes
These instructions will guide you through the process of replacing your Wi-Fi Gateway.
In the box:
Wi-Fi Gateway (Front View):
Device Lights: POWER, BROADBAND, PHONE
Other Features: WPS, Wi-Fi
Model: BGW210
Power Cord (2 parts)
Warning: Use only the power supply and cord that came with this device. Failure to use the authorized power supply and cord may cause electric shock, fire, bodily injury, and/or property damage.
1. Set up
Approximate time: 10 minutes
Please note that your U-verse TV, Internet, and voice services will not operate during this process. This includes recording TV shows.
- Disconnect and Transfer:
- Unplug power cord from existing Wi-Fi Gateway. Set power cord aside.
- Transfer one connection at a time from the existing Wi-Fi Gateway to the new Wi-Fi Gateway.
- Carefully read and remove the yellow Power sticker covering the Power port of the new Wi-Fi Gateway.
- Stand the new Wi-Fi Gateway side-by-side with the existing Wi-Fi Gateway.
- Connect the new power cord to the Power port of the new Wi-Fi Gateway and into an electrical outlet.
Diagram showing connections: Existing Wi-Fi Gateway with ports labeled USB 1, USB 2, Ethernet 1, Ethernet 2, Ethernet 3, ONT, Broadband, Phone Lines 1&2, Reset, Power. New Wi-Fi Gateway with similar ports. Connections shown include Ethernet cables, a gray phone cable, a green data cable, and a power cord to an electrical outlet. A laptop is shown connected via Ethernet. A U-verse TV receiver is shown connected via Ethernet. A wireless access point and DVR are also indicated as optional connections.
2. Power up
Approximate time: 1-5 minutes
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes), do not disconnect the power cord or unplug any cables connected to this device. This can permanently damage the Wi-Fi Gateway and significantly delay your service activation.
When complete, the Service light will begin flashing, then turn solid green. If the Service light does not turn solid green or continues to blink after 5 minutes, see "Need more help?" on the back of this guide.
Note: Your TV may take a few minutes to display. Check your TV for service. If your TV does not respond, refer to "Need more help?" on the back of this guide.
3. Go Wi-Fi
Approximate time: 1-5 minutes
A. Select only one option to begin the Wi-Fi setup.
Option 1: Connect using PC
- Connect laptop or PC with an Ethernet cable to your Wi-Fi Gateway.
- Continue to B.
Option 2: Connect using smartphone/tablet
- Establish a temporary connection using new Wi-Fi settings located on the yellow sticker on the new Wi-Fi Gateway.
- Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name, and enter your Wi-Fi Password to connect to your network.
- Continue to B.
Note: Please wait up to 10 minutes for the Wi-Fi Gateway to complete the power-up process before attempting to restore your settings.
- Open a browser and go to ufix.att.com/restore.
- Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password, help can be found on the account log-in screen.
- Follow the onscreen instructions to transfer the existing Wi-Fi settings.
- Record existing Network Name and Wi-Fi Password on a separate yellow sticker from the kit.
- Place the new yellow sticker over your new Wi-Fi Gateway's yellow sticker.
NOTE: If Wi-Fi settings did not transfer, or to use new Wi-Fi Network Name and Password, refer to the "Need more help?" section on the back of this guide.
NOTE: Any custom settings made for security cameras, game consoles, etc., on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
4. Easy return
(Refer to return instructions in your kit)
- Return your equipment at no cost to you within 21 days to avoid a $150 charge.
- Take the original gateway and power cord to the nearest The UPS Store. Bring your AT&T account number located on your packing slip. Please do not return other devices.
- UPS will scan your equipment, provide a receipt, pack, and ship the equipment to AT&T at no cost to you.
5. Smart Home Manager
(For AT&T Internet customers only)
Learn how the Smart Home Manager can help you manage your Wi-Fi network information, connect devices to your network, and more.
The Smart Home Manager (SHM) Dashboard gives you easy access to all the network information you need.
- View your Wi-Fi network and devices connected.
- Easily reboot your Wi-Fi Gateway.
- Change your Wi-Fi Network Name or Password.
Access the Smart Home Manager
Log in with your AT&T ID and Password that manages your AT&T Internet account to have your network connections at your fingertips.
Go to https://myhomenetwork.att.com to see how you can easily manage all the devices in your home.
Need more help?
No TV or Internet service:
- Check your connections: Cables usually make an audible click when secure.
- Check Power: Power light on the Wi-Fi Gateway should be green; if not, try another electrical outlet.
- Check Service light on front of the Wi-Fi Gateway: If after 5 minutes, the light is red or off, power down the Wi-Fi Gateway by holding down the red Reset button for 10 seconds.
Diagram showing front view of BGW210 with Service Light and Power button. Back view shows Reset button.
TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway. If so, hold the TV receiver's Power button down for 10 seconds and release, then wait five minutes.
Wi-Fi Gateway Power light is amber: Don't worry. This is a normal part of the power-up sequence.
No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.
Power supply: If the power supply or cord becomes damaged or needs to be replaced, please contact AT&T customer service to obtain an authorized replacement.
If your existing Wi-Fi settings did not transfer, you will need to set up a new Wi-Fi Network Name and Password.
- Use settings from new Wi-Fi Gateway yellow sticker.
- Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name, and enter Wi-Fi Password to connect.
- Record and keep your Wi-Fi settings for future reference when connecting all your Wi-Fi devices.
Wi-Fi Network Name: ATTXXXXXXX
Wi-Fi Password: XXXXXXXXXXXX
For help, att.com/support
Get the most from AT&T Fiber™ and find out what it can do for you.
Go to att.com/fibersupport to find answers to frequently asked questions.
- Internet Speed: How do I improve my speed?
- U-verse TV: How does AT&T Fiber make your U-verse TV experience better?
- Phone: Will AT&T Fiber change my current digital phone service?
- More Support: Having trouble with your AT&T Fiber connection?
Additional information
Test your Internet connection speed
Our speed test takes less than a minute to perform two key measurements (download and upload) to help you determine if you should take steps to improve the performance of your online experience.
Visit att.com/speedtest.
Manage your account 24/7
Download the myAT&T app at att.com/myattapp from your mobile device.
IPv6
AT&T supports IPv6 across our network, equipment, and devices. Visit att.com/ipv6 for more information.
Need more help?
Visit att.com/support
Call us at 800.288.2020 and ask for “technical support.”
Accessibility Support
- Alternate format guides: Braille or large print: call 800.288.2020 and request guide number ATT162550933-2. Accessible tagged PDF: visit att.com/userguides.
- Telephone equipment for visual and/or hearing impaired: Phone: 877.902.6350, TTY: 800.772.2889.
- Repair Center: Phone: 800.246.8464, TTY: 800.397.3172.
- Compatible with any TTY/TDD devices with standard phone line.
¿Hablas español?
Para ver a esta guia en español, visita att.com/guias y haz clic en la pestaña Internet. Desplázate hacia abajo a donde dice “Guías de Reemplazo” y elije (ATT162550933-2).
