Noise ColorFit Pro 2 Troubleshooting Guide

Device not charging

Customer's Response: Device not charging

Recommendation: Please charge your watch in a well-ventilated environment. Before charging, make sure the charging port is dry. Wipe off any water or sweat.

Steps:

1. 1.1 How do I charge my watch:
   1. Connect the charging cradle to a power adapter, and plug in the power adapter.
   2. Plug your watch with the charging cradle. Align and attach the charging contacts of your watch to those of the charging cradle until you can see the battery level on the watch face.
   3. When your watch is fully charged, 100% will be displayed on the watch screen and the charging will stop automatically. If the battery level is below 100% and the charger is still connected to the phone, the charging will start automatically.
2. 1.2 Charging using an adapter:

   Connect the Charger's USB end to the USB port on the adapter. Make sure that the wall socket is functioning properly and not loose or damaged. If it still doesn't work try to charge from a different wall socket. If it still doesn't work try to clean the charging point of the watch and the charging pins of the charger.

Low Battery Backup

Customer's Response: Low Battery Backup

Recommendation: Before measuring the battery drain make sure your watch is charged to 100%. Battery backup is based on the usage scenarios, using the watch for a long time for Heartrate Monitoring may drain more battery.

Steps:

1. 1.3 Battery of my watch drain quickly:
   1. This may occur if the number of screen wake-up times increases when you raise your wrist in special scenarios.
   2. The power consumption of your watch may increase when you enable Auto heart rate monitoring.
2. 1.4 Reduce the battery consumption of Watch:
   1. Disable Continuous heart rate monitoring in the Noisefit app. You can do the same by Swiping to the right on the watch from the homescreen and turning off automatic heart rate monitoring.
   2. Disable Notifications in the NoiseFit app if you do not need the notification function.
   3. Disable Raise wrist to wake screen in the NosieFit app if you do not need to use this function. You can do the same by Swiping to the right on the watch from the homescreen and turning off Raise to wake up Function.

Data Synchronize Issue

Customer's Response: Data Synchronize Issue

Recommendation: For Android users, ensure that the watch is connected to the phone using the NoiseFit app. Open the NoiseFit app and swipe down on the Homepage screen to sync data. If the issue persists, restart the watch and try again. For iOS users, ensure that the watch is connected to the phone using the NoiseFit app. Open the NoiseFit app and swipe down on the Homepage screen to sync data. If the issue persists, restart the watch and try again. If you are still unable to sync data, close the NoiseFit app and make sure it is not running in the background. Open the app again and try syncing data once more.

Steps:

1. 2.1 Takes a long time to sync the activity data to my phone:

   Activity data is usually very large, and therefore takes longer to sync. Swipe Up from the Homepage screen and wait for the watch to be synced. The Syncing is displayed on the top in Percentage value.

Know the Watch Version / Mac Address

Customer's Response: Know the Watch Version / Mac Address

1. 3.1 Unable to view Bluetooth name and MAC address of your watch:

   Open the NoiseFit app, go to Devices and then your device information will be present on the top of the screen. You can view your watch's MAC address.

2. 3.2 Unable to view watch's version number:

   Open the NoiseFit app, go to Devices and then your device information will be present on the top of the screen. You can view your watch's firmware version.

Notification Issue

Customer's Response: Notification Issue

Recommendation: Ensure that your watch and the Noisefit app are fully updated & you have connected your ColorFit PRO 2 to your phone properly. Check that the watch is firmly attached to your wrist.

Steps:

1. 4.1 Unable to receive Notifications in my watch:

   Check that you have enabled Notifications in the Noisefit app. To do this, open the NoiseFit app, go to Devices. Enable Call Alert and SNS Alert. Then select the apps that you want to receive notifications from.

   Check whether you have enabled No Disturb. If this mode is enabled, new notifications will not be displayed on your wearable devices. To check whether you have enabled No Disturb, swipe right on the home screen of your watch. Check whether DND is enabled; if so, please disable the same.

   If you still do not receive notifications, please lock your app in the background or whitelist the app from the recently used apps list.

   Your watch can only remind you of notifications that are displayed on the status bar. In this case, ensure that you have enabled notifications to be displayed in the status bar. Perform the following:

   For Android users (taking EMUI 9.0 as an example): Go to Settings > Notifications, select apps you want to receive notifications from, enable Allow notifications and Display in status bar, Banners, and set Lock screen notifications to Show. If you have logged in to WeChat on your computer or stayed on the WeChat screen, your watch will not receive message notifications, and no notification will be displayed in your phone's status bar.

   For iOS users: Go to Settings > Notifications, select apps you want to receive notifications from, enable Allow Notifications and Notification Center. Follow settings in your Message app to configure settings in WeChat and other third-party social media apps.

   If messages from your WeChat still cannot be displayed, open WeChat, go to Me > Settings > Notifications, and enable Notifications Center, and check whether this issue can be resolved.

   If the issue persists, restart your phone and connect your phone to the watch, and try to see whether you can receive notifications on your watch.

   If you connect your watch to a phone running iOS 11.0 or later, go to Settings > Notifications. Touch the app for which you want to receive notifications and enable Show in History.

   Restart your phone if you still encounter this issue after connecting your wearable device to other Android phones and adding the NoiseFit app to the protected background app list. If this issue still cannot be solved, this is an issue caused by your phone's manufacturer. The NoiseFit app is not an app developed by those manufacturers, so it will be cleared from the background app list when the phone's power consumption is high.

Not pairing with bluetooth & Auto disconnect

Customer's Response: Not pairing with bluetooth & Auto disconnect

Recommendation: Try pairing with the mobile using the steps mentioned, if this doesn't work proceed with the next step.

Steps:

1. 5.1 Unable to find Bluetooth name in the NoiseFit app upon pairing:

   Check that you have performed the right steps to start the pairing. Restart your phone or disable and re-enable the Bluetooth on your phone, then re-pair the watch with your phone. Restart the watch, then re-pair it with your phone. Re-install the NoiseFit app, then re-pair the watch with your phone. If the watch is paired with other devices, unpair it from the other devices, then re-pair it with your phone. If the original paired device cannot be found, try re-pairing the watch in a relatively less disruptive environment (such as an open outdoor area with fewer people). If the issue persists, try pairing the watch with a different phone.

2. 5.2 Noisefit app prompt me "Pairing failed":

   Restarting your mobile device gives it a fresh start and is sometimes all you need to fix your issue. Re-install the Noisefit app, then re-pair the watch with your phone.

3. 5.3 Unable to connect phone after disconnection:

   Check that your watch and the Noisefit app are fully updated. Turn on Bluetooth and GPS on your phone and grant the Location permission for the NoiseFit app. Open the NoiseFit app and check to see if your watch can connect automatically. If the watch can connect automatically, this issue may have occurred because the NoiseFit app is prevented from running in the background. If you are using an Android phone, you need to add the NoiseFit app to the protected list in the background. If you have installed third-party phone manager apps on your phone, add the NoiseFit app to the whitelist using the apps. If your watch cannot connect automatically, connect them manually. To do this, open the NoiseFit app, go to Devices, and then go to Bind device. If this issue persists, perform the following to troubleshoot: Disable and enable Bluetooth on your phone and try again. Restart your phone and reconnect the phone and the watch again. To reduce the chance that the NoiseFit app is cleared from the background, Lock the App in the background. Unpair your watch from the phone using the NoiseFit app and then pair them again. For Android users: Open the NoiseFit app, go to Devices and then select unbind and pair two devices again. For iOS users: Open the NoiseFit app, go to Devices and then select unbind and pair two devices again. On your phone, go to Settings > Bluetooth, touch the exclamation icon next to the Bluetooth name of the paired watch, and then touch Forget This Device to delete the pairing records for reconnection.

Screen Wake Issue

Customer's Response: Screen Wake Issue

Recommendation: *Press and hold the Power button on your smartphone to Restart the device (If restart isn't available, turn Off and then turn On your smartphone). Try pairing the watch after restarting your mobile device. If this doesn't work proceed with the next step. If the watch's name is not visible on BT search result, Try pairing with a different mobile. Chances are, you might have an issue with the mobile. You can check if the headset is working well using a different mobile. If the watch's name is still not visible in a different mobile proceed with the next step.

Steps:

1. 6.1 Watch screen turn on when I raise my wrist:
   1. Check that you have enabled Raise wrist to wake screen in the NoiseFit.
   2. Check if raise to wake up is switched on on the watch, you can do the same by swiping to the right on the watch from the homescreen and turning on Raise to wake up setting.

Heartrate Data Inaccurate

Customer's Response: Heartrate Data Inaccurate

Recommendation: Heart rate monitoring can be affected by various environmental and situational factors. If you find that your heart rate measurement is unsuccessful during use, or the data is incorrect, please refer to the following:

Steps:

1. 6.2 The heart rate data is inaccurate:
   1. If your watch is loosely worn or is not well-attached to your wrist, it will not be able to obtain data through the fluctuations of your blood flow. In this case, check that your watch is on your wrist properly and that the watch face is facing upwards. It is recommended that you wear it slightly above your wrist joint for maximum comfort. Check that your watch is attached correctly to your wrist while you are exercising to prevent it from slipping.
   2. Ensure that the back of your watch is clean, dry, and free of obstruction from foreign objects. Excessive sweating during exercise can cause your watch to slip or obstruct light reflecting off the skin that is used for the measurement, resulting in inaccurate data. In this case, remove your watch and wipe off any sweat or smudges, then reattach it to your wrist.
   3. Ensure that the back of the watch is clear of foreign objects that may block the heart rate monitoring sensor.
   4. Extreme low temperatures may also alter the blood flow of the human body and cause the heart rate measurement to be inaccurate. In this case, it is recommended that you initiate a heart rate measurement once you have warmed up.
   5. Heart rates are much easier to measure during regular movement exercises (such as running, walking, and riding) compared to irregular movement exercises (such as basketball and free activities), while wrist strength exercises (such as weightlifting) may even complicate the process.
   6. If you find that your heart rate is abnormal during an exercise, keep your watch facing upwards and stand still for approximately 10 to 15 seconds to check whether your heart rate returns to normal. If your heart rate cannot be measured after multiple attempts, it is recommended that you restart your watch and try again.

Sleep Data Inaccurate

Customer's Response: Sleep Data Inaccurate

Recommendation: This can be caused by wrist or arm movement during sleep, leading your watch to fail to recognize that you were sleeping, and thus will not record sleep data. To prevent inaccurate readings, try wearing the watch on your non-dominant hand while sleeping (on your left hand if you are right-handed, and vice versa).

Steps:

1. If a nap is less than 30 minutes, or you have moved a lot during a nap, your watch may not be able to detect this as sleep time, and will not record this sleep data in this instance.

   If you sleep in the morning then you have to sleep over four hours then the device can recognize your sleep.

   If the watch is worn too loosely, it may fail to record sleep data. Make sure that you wear the device correctly.

   When you are traveling, and sleeping on when in transit, such as on the metro, or on a bus or train, the movement of the train or vehicle may affect the recorded sleep data.

   Your watch determines whether it is being worn through a built-in PPG sensor, which reflects light off your skin. The built-in sensor in the watch usually detects light reflected from human skin at different wavelengths. When the wearable device is placed on surfaces such as a desk, sofa, or quilt with the sensor facing down, light reflected from these surfaces may be similar to that from human skin. In this case, the watch may think that you are wearing the device, and start recording sleeping data.

   If you turned over or accidentally touched the wearable device screen multiple times while sleeping, the device may exit Sleep mode and record false wake up times, based on the detected movements.

   If there is minimal movement after waking up, the wearable device may remain in Sleep mode, and fail to record the actual wake up time.

   The accuracy of sleep monitoring is closely related to how you wear the watch and your wrist movement. Make sure that you keep the wearable device facing upward and wear it slightly back on the wrist. Do not wear the wearable device too tight or too loose to avoid inaccurate sleep data.

   When you do not use your wearable device for a while, turn it to its side and place it on a flat surface to minimize any inaccurate sleep data recorded. Power off your wearable device if you do not use it for a long time.

Update my watch

Customer's Response: Update my watch

Recommendation: During an update, your watch will automatically disconnect from Bluetooth, and will reconnect once the update is complete.

Steps:

1. 8.1 How to update my watch:

   Method 1: Connect your watch to the phone using the NoiseFit app. Open the NoiseFit app, go to devices and then go to Firmware update. Follow the onscreen instructions to update your watch.

2. 8.2 Takes a long time to update watch:
   1. Before updating, ensure that your watch battery level is above 50%.
   2. The length of time required for an update can vary depending on the network performance. Ensure that you have a stable 3G/4G or Wi-Fi connection.
   3. Over the air (OTA) updates require your phone to have a stable connection with your watch. The length of time required to finish the update depends on how long it takes to download the new version and Bluetooth transfer rate.
   4. After the update package is transferred through the NoiseFit app, the wearable device needs to decompress and install the package. The update screen (with an upward arrow ⬆️) will be displayed on the wearable device. Wait for the device to restart after the installation has been completed successfully.
3. 8.3 Unable to update my watch:
   1. If the NoiseFit app is being prevented from running background, the update may fail. If the NoiseFit app is closed in the background, the update may be unsuccessful.
   2. If the app or wearable device prompts you that the update is unsuccessful, pair the watch again, the bluetooth name will be displayed as ColorFir PRO 2 OTA, restart the update.
   3. If the update still fails after reconnection, install the NoiseFit app on another mobile phone, update your wearable device, and then reconnect your device to the original phone.

Unable to Update

Customer's Response: Unable to Update

Recommendations:

1. Check the network signal quality of the area where the user is located. The call signal may be poor if the network connection is not stable. Advise the user to try making calls in an open area with stable network connection.
2. If the issue persists, unpair your watch from the phone, then pair the watch with another phone, and try again. If issue can be well received, it indicates that there is an issue with your phone's Bluetooth. It is recommended that you change another phone. If the issue still persists, this is an issue with your watch's Bluetooth.