Engwe X24 Electric Bike User Manual

Introduction

Thank you for choosing Engwe E-Bikes. This owner's manual will guide you through learning about your e-bike and what it's like to own one. Always prioritize safety and follow best practices and traffic rules. Your e-bike is a bicycle that requires basic maintenance for optimal function. Preventative maintenance is key.

This manual provides instructions, and support resources are available to help you get the most out of your Engwe E-bike.

Contact Information

Engwe E-Bikes
Email: service@engwe-bikes.com
Website: www.engwe-bikes.com

Products Introduction and Assembly Instruction

The Engwe X24 e-bike is designed for performance and ease of use. Below are its key specifications and parameters.

E-bike Component Diagram

The e-bike features the following main components: Handlebars, Display, Brake levers, Frontlights, Taillights, Seat cushion, Back cushion, Batteries (integrated or removable), Inflation Valve, Pedals, Chain, Chainrings, Crank, Rear Transmission, and Tires. Key assembly points include the seat tube and battery removal/installation.

Assembly Instructions

What's in the Box

Upon opening the package, you will find:

• The Engwe X24 e-bike
• The seat post
• The toolbox

Please remove all wrapping material carefully (and recycle it). It is recommended to save the bike box and toolbox for future use.

Tools and Components

The included toolbox typically contains the following tools:

• Phillips Screwdriver
• 8-10mm Wrench
• 13-15mm Wrench
• 14-17mm Wrench
• 4mm Hex Key
• 5mm Hex Key
• 6mm Hex Key

You will also find the Charger and Bicycle Pedals.

Step-by-Step Assembly

1. Front Wheel Installation: Take out the front wheel. Remove the protection caps from both sides of the front wheel. Clamp the front wheel with the front fork and secure it using the front wheel screw with a wrench. Ensure the shaft sleeve is properly seated inside the front fork.
2. Handlebar Installation: Dismantle any foam packaging. Rotate the display instrument to the top of the handlebar. Place the handlebar in the correct position, ensuring the "cross symbol" is centered. Use a 4mm hex key to install the four bolts, turning clockwise. Do not fully tighten them yet. Once the handlebar is correctly positioned, tighten the bolts securely.
3. Headlight Installation: Take the headlight out of the carton. Align it with the designated installation position on the bike. The fixing piece should be inserted into the mounting hole. Align the screw hole and insert the screw to tighten it.
4. Saddle Installation: Tighten the saddle components with screws in the indicated sequence. Push the saddle down and then forward to complete its installation.
5. Seat Post and Battery: Install the seat post and battery as shown in the diagrams. The screws and gaskets should be installed according to the picture.
6. Pedal Installation: Pedals are marked with "R" (Right) and "L" (Left). The R pedal attaches to the side with the belt drive, and the L pedal attaches to the other side. Manually install the left pedal by turning it counterclockwise and the right pedal by turning it clockwise. Tighten each pedal securely with a 15mm wrench.
7. Tire Inflation: Before riding, ensure the tires are properly inflated using the provided hand pump.

Display Guide

The Engwe X24 display provides comprehensive information and control for your e-bike.

Function Overview

The display offers the following functions:

• Battery level indicator
• Motor power indicator
• Assist level adjustment and indication
• Speed indicator (real-time, maximum, and average speed)
• Distance indicator (trip distance and ODO)
• Push assistance control and indication
• Headlight control and indication
• Error code indicator
• USB connection indicator (reserved)
• Heart rate indicator (reserved)
• Bluetooth connection indicator (reserved)
• Custom parameter setting (e.g., wheel diameter, speed limit, battery level, assist level, power-on password, controller current limit)
• Reset function

Buttons Functions

Riding Interface

The main riding interface displays:

• Battery indicator
• Light indicator
• Error indicator
• Speed and speed unit (KM/H)
• Real-time motor power
• Assist level (ECO, NORMAL, SPORT)
• Trip distance
• Multifunctional display area (shows Total Dist., Power, Avg Speed, Max Speed, Trip Time)

Mode Switch: Press and hold the [i] key for 1 second to switch between ECO, NORMAL, and SPORT modes.

SPORT Mode Details: SPORT mode activation requires a speed above 15 km/h. Its maximum continuous use is 3 minutes. After completion, it automatically switches to NORMAL mode and can be reactivated after a 10-minute cooldown.

Error Codes

Common error codes are displayed for reference. These may vary depending on the e-bike's electrical components.

User Menu

To enter the user menu, long-press the [+] and [-] buttons simultaneously for 1 second while the bike is static. The menu will automatically return to the riding interface after 60 seconds of inactivity.

Clear Data

In the "Clear Data" menu, select "Trip Distance" and use [+] / [-] to choose "Yes" or "No". Confirm with [i]. This action also clears Trip Time, Max & Avg Speed, and Calories Burnt.

Factory Reset

In the "Clear Data" menu, select "Factory Reset". Use [+] / [-] to choose "Yes" or "No" and confirm with [i]. A reset may require restarting some functions.

Settings

Set Unit

Navigate to "Set Unit" and press [i]. Select your preferred unit (Metric - Km or Imperial - Mile) and confirm with [i].

Set Brightness

Navigate to "Set Brightness" and press [i]. Adjust brightness from Auto or levels 1-5 using [+] / [-] and confirm with [i].

Auto Power-Off

Select "Auto Power-off" and press [i]. Set the timer from 0-99 minutes (0 means never auto power-off) and confirm with [i].

Speed Limit

Select "Speed Limit" and press [i]. Adjust the speed limit between 22-50 km/h and confirm with [i].

Personalization

Access the "Personalization" menu to configure:

• Cruise Control (CRU): ON/OFF
• Reverse Charging Current (ACF): ON/OFF (availability may vary)
• Auto Headlight: ON/OFF
• Power Set (Assist Level): Adjust assist levels (e.g., 0-3, 1-3, 0-5, 1-5, 0-7, 1-7, 0-9, 1-9) using [+] / [-] and confirm with [i].

System Info

Select "System Info" and press [i] to view the HMI Version (e.g., HMI Version: 4.1.7). Press [i] again to return to the previous menu.

Your First Ride

Important Safety Note: Be very careful when riding your e-bike for the first time, as it moves significantly faster than a regular bicycle in active power-assisted mode. Find an open area before you start. It is recommended to begin with the pedal assist off to familiarize yourself with braking and gear shifting. Gradually test the pedal assist levels to find your optimal settings.

Safety Checks Before Every Ride

• The battery pack must be charged and installed correctly.
• The display must be on and functioning properly.
• The brakes must be working properly.
• Tires must be inflated to the proper psi.
• The front and rear lights must be working properly.
• Cable connections must be secure.

Operating Your New e-Bike

To turn on the bike: Press the power button on the left handlebar until the display lights up.

To ride: Pedal the bike or twist the throttle bar. You can change the power level using the control buttons (Level 1 is the slowest, Level 5 is the fastest, Level 0 is the human model).

Hand Throttle Control

In hand throttle mode, power assist is determined by the throttle. Twist the throttle away from its resting position to deliver more power to the motor for acceleration. Release the throttle to slow down and apply brakes if necessary. You do not need to pedal when using the hand throttle, but pedaling can help conserve energy and extend battery life.

Security and Warnings

Before Riding the e-BIKE

Always perform a mechanical inspection:

• Hardware is properly secured.
• Tires are properly inflated.
• Brakes are working properly.
• Handlebar is adjusted and fixed.
• Front wheels are secure and properly locked.

When Riding the e-Bike

• Obey all road rules and local traffic laws.
• Respect motorists, pedestrians, and other cyclists. Do not race or taunt others.
• Ride cautiously; others may not see you. Maintain safe distances from other cyclists or vehicles.
• Ride on bike lanes and trails where available.
• Obey traffic stop signs and signals.
• Use appropriate gestures when turning and parking.
• Do not wear headphones.
• Do not carry adult passengers.
• Do not carry anything that obstructs your view or control of your e-bike.

Riding Situations

Off-road Riding

• Obey local laws regarding off-road riding.
• Practice on easier terrain to build skills.
• Always wear proper safety gear.
• Ride with a companion in the backcountry.

Riding in the Rain

• Avoid riding in wet weather as much as possible.
• Reduce your speed if riding in wet weather.
• Wet weather affects visibility, braking, and traction, and can impact other road users.
• Accidents are more frequent in wet conditions.

Riding at Night

Riding at night is more dangerous. Be sure to wear reflective clothing and obey local laws. Reflectors are supplementary to lights; ensure your lighting system is adequate. Using inadequate lighting systems and reflectors could result in serious injury. Consider aftermarket lighting systems if necessary.

Extreme and Aggressive Riding

Electric bike designs have limitations. Extreme, stunt, and competition riding may exceed these limits and is not recommended by the manufacturer, as it increases the risk of death and serious injury.

Battery and Maintenance

Charging Your e-Bike Battery

Follow these steps for charging your e-bike battery:

• Open the cover of the charging port and fold the bicycle.
• Insert the key into the battery and turn it clockwise until it is fully secured (the lock lever should be retracted).
• Slide the battery off. Be cautious as the battery is heavy.

Battery Charging Information

• You can charge the battery while it is installed on the e-bike or after removing it.
• Turn off the battery before charging.
• Charging time is approximately 6 hours for a fully discharged battery. The charger's LED will turn green when charging is complete; disconnect the charger then.
• Do not leave the charger connected for extended periods after charging is full.
• It is normal for the charger and battery to heat up slightly during charging. If you notice anything unusual, stop charging and contact Engwe Bikes Product Support.

Tips for Increasing Range

The bike's range varies based on rider, terrain, wind, user input, and cargo. To maximize range:

• Ride at a lower PAS level.
• Use lower PAS levels and pedal when climbing hills.
• Pedal when starting from a standstill.

Battery Recycling

Dispose of used batteries according to state and federal regulations. Lithium-ion batteries cannot be placed in standard trash cans.

Recommended Maintenance Interval

Regular inspection and maintenance ensure your Engwe bike performs optimally and reduce wear. Intervals are guidance; actual needs vary.

Weekly (160-321km / 100-200mi)

Monthly (402-1207km / 250-750mi)

Every 6 months (1207-2011km / 750-1250mi)

Troubleshooting

Refer to this table for common issues and their solutions.

Limited Warranty

This limited warranty covers the original owner of an electric bike purchased from Engwe online or in-store. The warranty period begins upon receipt and ends at the specified period or upon transfer of ownership.

Warranty Exclusions

This Limited Warranty Does Not Cover:

• Normal wear and tear of any covered components.
• Consumable or normal wear parts (tires, inner tubes, brake pads, cables and housings, handlebars, chains, spokes).
• Damage or defects caused by failure to follow manual instructions, acts of God, accident, misuse, neglect, abuse, commercial use, alteration, modification, improper assembly, installation of non-original parts, incompatibility, mishandling, water damage, extreme riding, stunt riding, or improper maintenance.
• Batteries are not warranted against damage from electrical surges, incorrect charger use, improper maintenance, or water damage.

Warranty Service

For quality issues, please contact the seller where you purchased your e-bike. Provide your order number, purchase interface, and videos of the issue.

Thank you for purchasing Engwe products. For warranty service, please visit the official website: https://engwe-bikes.com/ to view the warranty policy. For after-sales support, please contact Engwe after-sales.