Hoover Washing Machine - User Manual

Environmental Conditions

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). WEEE contains polluting substances and reusable components. Proper treatment is essential for pollutant disposal and material recovery/recycling. Individuals play a role in preventing WEEE from becoming an environmental issue by following these rules:

• WEEE should not be treated as household waste.
• WEEE should be handed over to designated collection points managed by the municipality or registered companies. Home collection may be available for large WEEE in many countries.

When purchasing a new appliance, retailers in many countries are obligated to collect your old appliance free of charge on a one-to-one basis, provided it is of equivalent type and function.

Contents

1. GENERAL SAFETY RULES
2. INSTALLATION
3. PRACTICAL TIPS
4. MAINTENANCE AND CLEANING
5. QUICK USER GUIDE
6. CONTROLS AND PROGRAMS
7. TROUBLESHOOTING AND WARRANTY

1. General Safety Rules

This appliance is intended for household and similar applications, such as staff kitchen areas, farm houses, hotels, motels, and bed and breakfast environments. Commercial use by experts or trained users is excluded. Misuse may reduce appliance life and void the warranty. Any damage arising from non-domestic use is not accepted by the manufacturer.

Children aged 8 years and above, and persons with reduced physical, sensory, or mental capabilities, or lack of experience, may use the appliance if supervised or instructed on safe usage. Children must not play with the appliance. Cleaning and maintenance should not be done by children without supervision.

Ensure children are supervised to prevent them from playing with the appliance. Children under 3 years should be kept away unless continuously supervised.

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid hazards.

Only use the hose-sets supplied with the appliance for water supply connection; do not reuse old hose-sets.

Water pressure must be between 0.05 MPa and 0.8 MPa.

Ensure carpets or rugs do not obstruct the base or ventilation openings.

The OFF condition is reached when the reference mark on the program control/knob is in the vertical position. Any other position sets the machine to ON (for models with a program knob).

Safety Instructions

• After installation, position the appliance so the plug is accessible.
• Maximum load capacity of dry clothes depends on the model (see control panel).
• Consult the manufacturer's website for product technical specifications.
• Before cleaning or maintenance, unplug the appliance and turn off the water tap.
• Ensure the electrical system is earthed; seek professional assistance if not.
• Do not use converters, multiple sockets, or extension cords.

⚠️ WARNING: Water may reach very high temperatures during the wash cycle.

• Ensure there is no water in the drum before opening the door.
• Do not pull the power cord or appliance to unplug the machine.
• Do not expose the washing machine to rain, direct sunlight, or other weather elements. Protect from freezing.
• When moving, do not lift by the knobs or detergent drawer; do not rest the door on the trolley during transport. Two people are recommended for lifting.
• In case of fault or malfunction, turn off the machine, close the water tap, and do not tamper with it. Contact the Customer Service Centre immediately and use only original spare parts. Failure to observe these instructions may jeopardise safety.

By placing the CE mark on this product, Hoover confirms compliance with all relevant European safety, health, and environmental requirements.

2. Installation

• Release the power cord and drain hose from the securing clip at the rear of the machine.
• Remove the 2 or 4 transportation screws (A) on the back and detach the 2 or 4 flat washers, rubber bungs, and plastic spacer tubes (B), as illustrated in Figure 1.
• For built-in machines, unscrew 3 or 4 transportation screws (A) and remove the corresponding washers, bungs, and spacer tubes (B).
• Spacer tubes may fall inside during screw removal; tilt the product forward to recover them from the floor or base.
• Cover the open transportation screw holes with the 2 or 4 plastic caps included in the instruction bag.

⚠️ WARNING: Keep packaging materials away from children.

• Place the corrugated plastic sheet, found on top during unpacking, into the base of the appliance as shown in Figure 2 (consider versions A, B, or C depending on the model).

Hydraulic Connections

• Connect the water hose to the water supply tap (Figure 3) using only the supplied hose; do not reuse old hose-sets.
• Some models may include:
• HOT&COLD (Figure 4): For higher energy savings, connect the grey tube to the cold water tap and the red tube to the hot water tap. Connection to the cold water tap only is possible, but some programs may start later.
• AQUASTOP (Figure 5): A device on the supply tube that stops water flow if the tube deteriorates. A red mark in window "A" indicates the need for replacement. Press the one-way lock device "B" to unscrew the nut.
• AQUAPROTECT - SUPPLY TUBE WITH GUARD (Figure 6): If water leaks from the primary internal tube "A", the transparent containment sheath "B" will contain it, allowing the cycle to complete. Contact Customer Service to replace the supply tube.

Setting

• Install the washing machine so the water fill hose is not kinked or trapped.
• Insert the corrugated drain hose into a drain pipe between 50 cm and 85 cm height above the floor, using the curved drain hose support.
• For under-sink connections, route the drain hose above the sink's overfill opening to prevent back siphoning. Avoid kinking or trapping the drain hose (Figure 7).

Appliance Levelling

• Level the appliance using the feet as illustrated in Figure 8:
  • a. Turn the nut clockwise to release the screw.
  • b. Rotate the foot to raise or lower it until it touches the floor.
  • c. Lock the foot by screwing in the nut until it tightens against the bottom of the washing machine.
• Plug in the appliance.

⚠️ WARNING: Contact the Customer Service Centre if the power cord needs replacement.

Detergent Drawer

The detergent drawer has 3 compartments (Figure 9):

• Compartment "1": for prewash detergent.
• Compartment " ": for special additives, softeners, starch fragrances, etc.

⚠️ WARNING: Only use liquid products; the washing machine is set to automatically dose additives during the last rinse.

• Compartment "2": for washing detergent.

A liquid detergent cup is included in SOME MODELS (Figure 10). Place it in compartment "2" for liquid detergent to enter the drum at the right time. The cup can also be used for bleach with the "Rinse" program.

⚠️ WARNING: Some detergents are not designed for the dispenser drawer and require their own dispenser placed directly in the drum.

⚠️ WARNING: Installation faults are not covered by the manufacturer's warranty.

3. Practical Tips

Load Tips

⚠️ WARNING: When sorting laundry, ensure:

• Metallic objects (hair clips, pins, coins) are removed.
• Pillow cases are buttoned, zips are closed, loose belts and long robe ribbons are tied.
• Rollers, hooks, or clips are removed from curtains.
• Clothing washing labels have been carefully read.
• Persistent stains have been removed using specific detergents.

• For rugs, bedcovers, or other heavy clothing, avoid the spinning cycle.
• For wool items, ensure they are machine washable and marked with the "Pure virgin wool", "Does not mat", or "Machine washable" label.

Helpful Suggestions for the User

A guide for environmentally friendly and economic use of your appliance.

Maximise The Load Size

• Achieve optimal energy, water, detergent, and time use by loading the recommended maximum load size. Save up to 50% energy by washing a full load instead of two half loads.

Do You Need to Pre-wash?

• For heavily soiled laundry only! Save detergent, time, water, and 5-15% energy by NOT selecting Prewash for slight to normally soiled laundry.

Is a Hot Wash Required?

• Pretreat stains with stain remover or soak dried stains before washing to reduce the need for a hot wash program. Save up to 50% energy by using a 60°C wash program.

The following provides tips and recommendations on detergent use at various temperatures. Always read detergent instructions for correct use and doses.

• For heavily soiled whites, use cotton programs of 60°C or above with a heavy-duty washing powder containing bleaching agents.
• For washes between 40°C and 60°C, use detergents appropriate for the fabric type and soiling level. Normal powders suit "white" or colour-fast, high-soiling fabrics. Liquid detergents or "colour protecting" powders suit coloured fabrics with light soiling.
• For washing below 40°C, use liquid detergents or those specifically labeled for low-temperature washing.
• For wool or silk, use detergents specifically formulated for these fabrics.

4. Maintenance and Cleaning

Clean the washing machine exterior with a damp cloth, avoiding abrasives, alcohol, or solvents. Regularly clean the soap drawer and pump filters for optimal wash performance. A monthly service wash with a proprietary cleaner is also recommended.

Drawer Cleaning

• Clean the drawer to prevent detergent and additive residue buildup.
• Extract the drawer, clean it with running water, and reinsert it.
• Ensure the siphon cap is correctly refitted.

Filter Cleaning

• The machine has a special filter to trap large residues (buttons, coins) that could clog the drain.
• On certain models: pull out the corrugated hose, remove the stopper, and drain water into a container. Ensure the drum is empty.
• Before unscrewing the filter, place an absorbent cloth underneath to catch dripping water.
• Turn the filter counter-clockwise to the limit stop.
• Remove and clean the filter. Replace it by turning clockwise. The filter handle locks when fully tightened (horizontal position). Smearing a small amount of liquid soap on the seal can aid refitting.
• Repeat steps in reverse to reassemble.

Suggestions for Moves or Prolonged Disuse

• If storing the machine in an unheated room for a long period, drain all water from tubes.
• Unplug the washing machine.
• Detach the drain tube from the drainage system, clip it to the rear of the machine, and lower it to drain water into a bowl.
• Secure the drain tube to the drainage system and clip it to the rear of the machine when finished.
• Keep the door glass and gasket clean.

The manufacturer's warranty covers mechanical or electrical faults. Faults caused by handling, installation, or misuse are not covered and may incur charges.

5. Quick User Guide

This washing machine automatically adjusts water level based on wash type and quantity, saving energy and time.

Program Selection

• Turn on the machine and select the program.
• Adjust washing temperature and press required "option" buttons.
• Press the START/PAUSE button to begin.

If power fails during a cycle, a special memory saves settings and resumes when power returns. At the end of the program, "End" appears on the display or wash stage lights turn on. Wait for the door locked light to turn off (approx. 2 minutes) before opening the door. Turn off the washing machine.

Refer to the program table and operating sequence for specific wash types.

Technical Data

• Water pressure: min 0.05 MPa / max 0.8 MPa (0.05 MPa dispenses approx. 1 litre in 10 seconds).
• Spin r.p.m.: See rating plate.
• Power input / Power current fuse amp / Supply voltage: See rating plate.

6. Controls and Programs

Control Panel Diagram:

• A: Programme selector with OFF position
• B: START/PAUSE button
• C: DELAY START button
• D: OPTIONS button
• E: RAPID / STAIN LEVEL button
• F: TEMPERATURE SELECTION button
• G: SPIN SPEED button
• H: ACTIVE STEAM button
• D+B: Start ONE TOUCH
• F+G: KEY LOCK
• I: Digital display
• L: DOOR LOCKED indicator light
• M: ONE TOUCH area

START/PAUSE Button

Close the door BEFORE selecting START/PAUSE. Press to start the selected cycle. The appliance may take a few seconds to begin.

Add or Remove Items After Program Start (PAUSE)

Press and hold START/PAUSE for approx. 2 seconds to pause. Wait for the DOOR LOCKED light to go out before opening. Check water level is below the door opening. After adding/removing items, close the door and press START/PAUSE to resume.

Cancelling the Programme

Set the selector to the OFF position. Wait 2 minutes for the safety device to unlock the door.

Delay Start Button

Allows pre-programming the wash cycle up to 24 hours in advance.

• Procedure: Select program. Press DELAY START (h00 appears). Press again for 1-hour increments (h01 to h24). Pressing again resets to zero. Confirm with START/PAUSE. The countdown begins, and the program starts automatically.
• Cancel delay start by turning the program selector to OFF.

If power is interrupted, a special memory stores the selected program and resumes when power is restored.

Options must be selected before pressing START/PAUSE.

OPTIONS Button

Allows selection between three options:

• PREWASHING: For heavily soiled loads. Use only 20% of recommended detergent quantity.

AQUAPLUS

This option (available in some programs) uses more water and drum actions for superior cleaning and rinsing, ensuring complete detergent dissolution. Ideal for sensitive skin, children's items, heavily soiled items, or towels that hold detergent.

HYGIENE +

Activated at 60°C, this option provides deep cleaning by maintaining the temperature throughout the wash. If an option is incompatible with the selected program, its indicator light flashes and then goes off.

RAPID / STAIN LEVEL Button

Allows selection between two options:

• RAPID: Active with the RAPID (14/30/44 Min.) program. Select one of three durations.
• STAIN LEVEL: Adjusts the duration and intensity of the wash based on fabric soiling.

Wash Intensity

Choose between 3 levels of wash intensity, modifying program length based on fabric soiling (available on some programs).

TEMPERATURE SELECTION Button

• Allows changing the wash cycle temperature.
• Cannot exceed the maximum temperature allowed for the program to protect fabrics.
• For a cold wash, all indicators must be off.

SPIN SPEED Button

• Reduce maximum speed or cancel the spin cycle.
• If the label provides no specific information, use the maximum spin expected for the program.
• Speed cannot be increased beyond the program's maximum to prevent fabric damage.
• Reactivate spin by pressing the button until the desired speed is set. Spin speed can be modified without pausing the machine.

Excessive detergent can cause foaming, potentially leading to spin phase exclusion or extended program duration.

The machine has an electronic device to prevent unbalanced spin cycles, reducing noise and vibration, and prolonging machine life.

ACTIVE STEAM Button

Provides a specific treatment (refer to program table). Steam relaxes creases, reduces ironing time, regenerates fibres, and removes bad smells. Each program offers dedicated steam treatment for optimal cleaning.

This option must be selected before pressing START/PAUSE.

START ONE TOUCH

Simultaneously pressing START/PAUSE and OPTIONS allows starting a previously downloaded cycle while the knob is set to One Touch. (See App section for downloading cycles).

KEY LOCK

Press TEMPERATURE SELECTION and SPIN SPEED simultaneously for 3 seconds to lock keys, preventing accidental changes. Cancel by pressing both buttons again or turning off the appliance.

Digital Display

The display provides constant information about the machine's status.

• 1) DOOR LOCKED INDICATOR LIGHT: Illuminates when the door is fully closed. Close the door BEFORE selecting START/PAUSE. The light flashes momentarily when START/PAUSE is pressed. If the door is not closed properly, it flashes for approx. 7 seconds before the start command is deleted. Close the door properly and press START/PAUSE. Wait for the DOOR LOCKED light to go out before opening the door.
• 2) SPIN SPEED: Shows the selected spin speed, which can be changed or omitted.
• 3) WASH TEMPERATURE INDICATOR LIGHTS: Show the selected wash temperature, adjustable by button. For cold wash, all indicators must be off.
• 4) CYCLE DURATION: Displays the cycle duration, which varies with options. The appliance automatically corrects the time based on load size and composition during the cycle.
• 5) STAIN LEVEL INDICATORS LIGHTS: Show the selected stain level for the program.
• 6) OPTIONS INDICATOR LIGHTS: Show selected options.
• 7) KEY LOCK INDICATOR LIGHT: Shows when keys are locked.
• 8) WI-FI (some models only): Icon indicates Wi-Fi system is working.

For Wi-Fi functionality and configuration, refer to the "Download" section on http://wizardservice.candy-hoover.com.

• 9) ACTIVE STEAM INDICATOR LIGHT: Shows selection of the relevant option.
• 10) Kg MODE (function active on certain programs): During the first minutes, the "Kg MODE" indicator is on while the sensor weighs laundry and adjusts cycle time, water, and electricity. It monitors wash load, adjusts water, determines cycle length, controls rinsing, adjusts drum rotation, detects lather, and adjusts spin speed to avoid imbalance.

ONE TOUCH

This appliance features One Touch technology, allowing interaction via an App with smartphones equipped with NFC (Near Field Communication). Download the Hoover Wizard App.

The Hoover Wizard App is available for Android and iOS devices. Interaction and full potential of One Touch are available only with Android smartphones equipped with NFC technology.

Interaction Scheme:

App Functions:

• Programmes: Download and launch new washing programs.
• Clever Care: Check-up, Auto-Hygiene cycles, and troubleshooting guide.
• Reports: Washing statistics and tips for efficient use.
• Voice Coach: Choose ideal cycle with three voice inputs (clothes/fabrics, color, stain level).

For details on One Touch functions, browse the App in DEMO mode or visit www.hooveronetouch.com.

How to Use One Touch

First Time - Machine Registration

• On your Android smartphone, go to "Settings" and activate NFC in "Wireless & Networks". (Refer to smartphone manual for specific steps).
• Turn the knob to the One Touch position to enable the dashboard sensor.
• Open the App, create a user profile, and register the appliance following on-screen instructions or the "Quick Guide".

Management and control via App is "by proximity" only; remote operations are not possible.

More information, F.A.Q., and registration videos are available at: www.hooveronetouch.com/how-to.

NEXT TIME – Regular Usage

• To manage the machine via App, enable One Touch mode by turning the knob to the One Touch indicator.
• Ensure your phone is unlocked and NFC is activated.
• To start a wash cycle, load laundry and detergent, then close the door.
• Select the desired function in the App (e.g., start program, Clever Check-up).
• Follow on-screen instructions, keeping the phone on the machine's dashboard over the One Touch logo when prompted.

Notes

• Place your smartphone so the NFC antenna aligns with the One Touch logo on the appliance.
• If unsure of NFC antenna position, move the smartphone in a circular motion over the logo until connection is confirmed. Keep the phone on the dashboard during this brief procedure.
• Thick cases or metallic stickers on your smartphone may interfere with data transmission; remove them if necessary.
• To restart a downloaded cycle, select it with the program knob and simultaneously press START/PAUSE and OPTIONS buttons.

Replacing smartphone components with non-original ones might affect NFC antenna function.

Table of Programmes

The table below lists programs, maximum load capacity (kg), temperature (°C), and indicator functions (1, 2).

One Touch: Customizable setting via App to download/start cycles. Factory default is Auto-Hygiene for drum sanitization.

Notes on Programmes

• * Maximum load capacity of dry clothes depends on the model.
• ** STANDARD COTTON PROGRAMMES ACCORDING TO (EU) No 1015/2010 and No 1061/2010.
• COTTON PROGRAMME WITH A TEMPERATURE OF 60°C.
• COTTON PROGRAMME WITH A TEMPERATURE OF 40°C.

These cotton programs are efficient for normally soiled laundry, balancing energy and water consumption. They comply with wash label temperatures, though actual water temperature may slightly differ.

• (○) Only with PREWASH option selected.

Bleach Instructions (for models with liquid detergent compartment)

For limited articles requiring liquid bleach, use the "2" compartment in the detergent drawer and select the RINSE program. After completion, turn the selector to OFF, add remaining fabrics, and proceed with a suitable normal wash program.

Program Indicator Explanations

• 1) Display shows recommended wash temperature, adjustable downwards if allowed.
• 2) Adjust duration and intensity using the STAIN LEVEL button.
• 3) Selecting the RAPID program allows choosing between 14', 30', and 44' durations via the RAPID button.
• 4) Steam Function Available.

Programmes Selection Details

The washing machine offers specific programs for different fabrics and dirt levels.

ALL IN ONE Technology

An innovative system with a high-pressure jet spraying water and detergent directly into the load. Special drum movement and spin actions help detergent penetrate fibres for optimal dirt removal and wash performance. This system also aids complete detergent residue removal during water load phases.

All In One 20°C

Washes cottons, synthetics, and mixed fabrics at 20°C with performance comparable to a 40°C wash, consuming about 50% less energy than a conventional 40°C cotton wash.

Important Wash Performance Advice

• Wash new coloured garments separately for at least 5-6 washes.
• Wash large dark items like jeans and towels separately.
• Never mix non-colourfast fabrics.

All Hygiene

Ensures deep cleaning by optimizing temperature and rinses, eliminating allergens and detergent residues. Ideal for sensitive skin. Designed for cotton garments at 60°C, recommended for reduced loads.

All In One 59 Min.

Washes mixed fabrics (cottons, synthetics) in 59 minutes using a full load at 40°C (or less). Suitable for slightly dirty fabrics.

Rapid (14-30-44 Min.)

Suggested for low loads and slightly dirty items. Reduce detergent quantity. Select one of three durations.

Dark Colours

Designed to mix dark garments, preventing colour loss and creases. Liquid detergent is recommended.

Wool

A wash cycle dedicated to wool fabrics suitable for machine washing or hand washing.

Handwash & Silk

A delicate cycle for garments labeled "Hand Wash only" and silk items.

Rinse

Performs 3 rinses with an intermediate spin (reducible/excludable). Used for rinsing any fabric type, e.g., after hand washing.

Drain & Spin

Completes the drain and a maximum spin. Spin can be deleted or reduced.

Shirts

Optimized cycle to reduce creases and maintain excellent washing performance. Spin speed can be further reduced for easier ironing.

Delicates

Reduced drum rotation periods, suitable for delicate fabrics. Uses high water levels for optimal performance.

Mixed

Washing and rinsing optimize speed, drum action, and water levels. Gentle spin reduces crease formation.

Cottons

Suitable for normally soiled cotton laundry, it is the most efficient program for combined energy and water consumption.

Whites

Ensures perfect washing. The final spin at maximum speed provides efficient removal.

One Touch

Customizable setting via the App to download/start cycles. The factory default is the "Auto-Hygiene" cycle for drum cleaning, odor removal, and extending machine life. Ensure no load is in the drum before starting. Use a proprietary cleaner. Leave the door open after the cycle to dry the drum. Recommended every 50 washes.

7. Troubleshooting and Warranty

Consult this guide for practical tips to fix common problems.

For One Touch Models

The Hoover Wizard app's Clever Check-up function confirms product functionality. Use with an Android smartphone with NFC technology. If the machine displays an error code or blinking LEDs, turn on the App, place your smartphone against the One Touch logo on the control panel to read the fault directory.

Error Code Format

• Models with display: Error shown as "E" followed by a number (e.g., E2 = Error 2).
• Models without display: Error shown by a sequence of LED flashes (e.g., 2 flashes = Error 2).

Error Table

Other Anomalies

The standard manufacturer warranty covers electrical or mechanical faults due to the manufacturer. Faults from misuse or failure to follow instructions may incur charges.

Detergent Effects and Wireless Parameters

Effects of Ecological Detergents

• Cloudier rinse drain water: Due to suspended zeolites, with no negative effect on rinse efficiency.
• White powder (zeolites) on laundry: Normal; powder is not absorbed and does not change colour. Select a rinse program to remove. Consider using less detergent in the future.
• Foam in water at last rinse: Does not necessarily indicate poor rinsing. Consider using less detergent.
• Abundant foam: Often due to anionic surfactants hard to eliminate. Do not re-rinse; conduct a maintenance wash with a proprietary cleaner.

If problems persist, contact an Authorised Customer Service Centre. Always use original spare parts.

Wireless Parameters (for model with NFC function)

Candy Hoover Group Srl declares that this appliance complies with the essential requirements of Directive 2014/53/EU. For a copy of the declaration of conformity, contact the manufacturer at: www.candy-group.com.

Warranty

The product is guaranteed under the terms and conditions stated on the certificate included with the product. The warranty certificate must be filled in and stored for presentation to the Authorised Customer Service Centre. Proof of purchase is required for warranty repairs.

The manufacturer declines responsibility for printing errors and reserves the right to make changes without altering essential characteristics.