Hoover Washing Machine

Introduction

Thank you for choosing a Hoover washing machine. We are proud to offer innovative, technologically advanced products designed to assist you in your daily routine. We recommend registering your product at www.registerhoover.com for faster access to supplementary services. Please read this manual carefully for correct and safe appliance use and for helpful tips on efficient maintenance. Always keep this manual on hand for future owners.

Upon receipt, please check the appliance for damage. Report any damage to the delivery driver immediately or to the retailer within 2 days. Each product is identified by a unique 16-character serial number found inside the door opening, which is needed for warranty registration or customer service contact.

Environmental Conditions

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). WEEE contains pollutants and reusable components. Proper treatment is essential for pollutant disposal and material recycling. Individuals play a role by following these rules:

• WEEE should not be treated as household waste.
• Hand over WEEE to relevant municipal collection points or registered companies. Home collection may be available for large WEEE in many countries.
• When buying a new appliance, the old one may be returned to the retailer for free collection on a one-to-one basis, provided it is of equivalent type and function.

Contents

1. General Safety Rules
2. Installation
3. Practical Tips
4. Maintenance and Cleaning
5. Quick User Guide
6. Controls and Programs
7. Troubleshooting and Warranty

1. General Safety Rules

This appliance is intended for household and similar applications, including staff kitchen areas, farm houses, hotels, motels, and bed and breakfast environments. Commercial use by experts or trained users is excluded. Inconsistent use may reduce appliance life and void the warranty. Any damage arising from non-domestic use is not accepted by the manufacturer.

Children aged 8 and above, and persons with reduced physical, sensory, or mental capabilities, can use the appliance if given supervision or instruction. Children must not play with the appliance, and cleaning/maintenance should not be done by unsupervised children. Children should be supervised to ensure they do not play with the appliance. Children under 3 years should be kept away unless continuously supervised.

If the supply cord is damaged, it must be replaced by the manufacturer, service agent, or qualified persons to avoid hazards. Only use supplied hose-sets for water supply connection. Water pressure must be between 0.05 MPa and 0.8 MPa. Ensure carpets or rugs do not obstruct ventilation openings.

The OFF condition is achieved by setting the programme control/knob to the vertical position. Any other position typically turns the machine ON.

After installation, the appliance must be positioned so the plug is accessible. The maximum load capacity depends on the model. Refer to the manufacturer's website for technical specifications.

Safety Instructions:

• Before cleaning or maintenance, unplug the appliance and turn off the water tap.
• Ensure the electrical system is earthed; seek professional assistance if not.
• Do not use converters, multiple sockets, or extension cords.
• WARNING: Water may reach very high temperatures during the wash cycle.
• Ensure there is no water in the drum before opening the door.
• Do not pull the power cord or appliance to unplug.
• Do not expose the washing machine to rain, direct sunlight, or other weather elements; protect from freezing.
• When moving, do not lift by knobs or detergent drawer; never rest the door on the trolley. Two people are recommended for lifting.
• In case of fault or malfunction, turn off the machine, close the water tap, and do not tamper. Contact the Customer Service Centre and use only original spare parts.

By placing the CE mark on this product, Hoover confirms compliance with relevant European safety, health, and environmental requirements.

2. Installation

Transportation Screws: Release the power chord and drain hose from the securing clip. Remove the 2 or 4 transportation screws (A) from the back, along with flat washers, rubber bungs, and plastic spacer tubes (B), as illustrated in Figure 1. For built-in machines, remove 3 or 4 screws (A) and corresponding parts (B). Spacer tubes may fall inside; tilt the product forward to recover them. Cover open screw holes with supplied plastic caps.

WARNING: Keep packaging materials away from children.

Base Placement: Place the corrugated plastic sheet, found on top during unpacking, into the base of the appliance as shown in Figure 2 (versions A, B, or C).

Hydraulic Connections: Connect the water hose to the supply tap using only the supplied hose (do not reuse old ones). Some models may have HOT&COLD connections (Figure 4) for energy savings, using grey for cold and red for hot taps. If only cold water is used, some programs may start later. AQUASTOP (Figure 5) is a device on the supply tube that stops water flow if the tube deteriorates; a red mark in window 'A' indicates replacement is needed. Press lock device 'B' to unscrew the nut. AQUAPROTECT (Figure 6) features a containment sheath 'B' to hold leaks from the internal tube 'A' and allow cycle completion; contact Customer Service for replacement.

Setting: Install the machine so the water fill hose is not kinked. Insert the drain hose into a drain pipe 50-85 cm high using the support. For under-sink connections, route the hose above the sink overfill opening to prevent back siphoning. Avoid kinking or trapping the drain hose (Figure 7).

Levelling: Level the appliance using the feet as shown in Figure 8. Turn the nut clockwise to release the screw, rotate the foot to adjust height, and lock the foot by screwing the nut tight against the machine base.

Plug In: Plug in the appliance. Contact Customer Service if the power cord needs replacement.

Detergent Drawer: The drawer has 3 compartments (Figure 9): '1' for prewash detergent, ' ' for additives (softeners, fragrances), and '2' for washing detergent. WARNING: Only use liquid products for compartment ' '. A liquid detergent cup (Figure 10) can be used in compartment '2' for timed dispensing or bleach with the 'Rinse' program. WARNING: Some detergents require their own dispenser placed directly in the drum.

WARNING: Installation faults are not covered by the manufacturer's warranty.

3. Practical Tips

Load Tips: When sorting laundry, ensure:

• Metallic objects (hair clips, pins, coins) are removed.
• Pillow cases are buttoned, zips closed, belts tied, and long ribbons secured.
• Rollers, hooks, or clips are removed from curtains.
• Clothing washing labels are read carefully.
• Persistent stains are treated with specific detergents.

For heavy items like rugs or bedcovers, avoid the spinning cycle. For wool items, ensure they are machine washable and marked with the 'Pure virgin wool', 'Does not mat', or 'Machine washable' label.

Helpful Suggestions: For environmentally friendly and economic use, maximize load size. Washing a full load instead of two half loads can save up to 50% energy, water, detergent, and time.

Pre-wash: Only for heavily soiled laundry. Skipping pre-wash for slight to normally soiled laundry saves 5-15% energy, detergent, time, and water.

Hot Wash: For heavily soiled whites, use programs at 60°C or above with a heavy-duty powder detergent containing bleaching agents. For washes between 40°C and 60°C, use appropriate detergents for fabric type and soiling level (normal powders for whites/colour-fast, liquids/colour-protecting for coloured fabrics). For washes below 40°C, use liquid detergents suitable for low temperatures. For wool or silk, use specialized detergents.

Stain Treatment: Pretreat stains with remover or soak to reduce the need for hot washes. Using a 60°C wash program can save energy.

4. Maintenance and Cleaning

Clean the washing machine exterior with a damp cloth, avoiding abrasives, alcohol, or solvents. Regularly clean the soap drawer and pump filters for optimal performance. A monthly service wash with a proprietary cleaner is recommended.

Drawer Cleaning: Clean the drawer to prevent detergent residue. Extract it, clean with running water, and reinsert. Ensure the siphon cap is refitted correctly.

Filter Cleaning: The machine has a special filter to trap large residue. On some models, pull out the corrugated hose, remove the stopper, and drain water into a container. Ensure the drum is empty. Place an absorbent cloth under the filter before unscrewing to catch residual water. Turn the filter counter-clockwise to the limit stop. Remove and clean the filter, then replace it by turning clockwise until locked. Smear a little liquid soap on the seal for easier refitting. Reassemble parts in reverse order.

Suggestions for Moves or Prolonged Disuse: If storing in an unheated room for a long period, drain all water from tubes. Unplug the machine. Detach the drain tube, clip it to the rear, and lower it to drain water into a bowl. Secure the drain tube. Keep the door glass and gasket clean.

WARNING: The manufacturer's warranty covers mechanical or electrical faults. Faults from handling, installation, or misuse are not covered and may incur charges.

5. Quick User Guide

This washing machine automatically adjusts water level based on load type and quantity, saving energy and time. To select a program, turn on the machine, choose the program, adjust temperature/options if needed, and press START/PAUSE. If power is lost, the machine resumes from where it left off when power returns. At the end, 'End' appears, or wash stage lights turn on. Wait about 2 minutes for the door lock to release before opening. Turn off the machine.

Technical Data: Water pressure: min 0.05 Mpa / max 0.8 Mpa. Spin r.p.m. and power input/voltage are on the rating plate.

6. Controls and Programs

The control panel (Figure A-Q) includes a Programme selector (A), START/PAUSE (B), DELAY START (C), OPTIONS (D), RAPID/STAIN LEVEL (E), TEMPERATURE SELECTION (F), SPIN SPEED (G), and KEY LOCK (F+G). The Digital Display (H) shows cycle status. Indicator lights (I, L, M, N, O, P) provide information on selected options, door lock status, KG mode, key lock, temperature, and spin speed. The ONE TOUCH area (Q) is for smartphone interaction.

Opening the Door: A safety device prevents immediate opening after the cycle. Wait for the 'Door Security' light to go out (approx. 2 minutes).

Programme Selector: Turn to select a program; the display shows settings. Contrast may decrease for energy saving. Turn to OFF to switch off. Press START/PAUSE to begin. The selector stays on the chosen program until the cycle ends.

START/PAUSE Button: Close the door BEFORE pressing. Press to start. The appliance may take a few seconds to begin. To pause and add/remove items, press and hold START/PAUSE for ~2 seconds. Wait 2 minutes for the door to unlock. After adding/removing items, close the door and press START/PAUSE to resume.

Cancelling Programme: Set the selector to OFF.

Delay Start Button: Pre-programme the cycle start up to 24 hours. Select program, press DELAY START (h00 appears), then press again to set hours (h01, h02... h24). Press START/PAUSE to confirm. Countdown begins, and the program starts automatically. Cancel by turning the selector to OFF.

Options Button: Choose between AQUAPLUS (more water, better rinsing, for sensitive skin, children's items, heavily soiled items), HYGIENE+ (maintains 60°C for deep cleaning), and EASY IRON (minimizes creases by reducing/eliminating spins).

RAPID / STAIN LEVEL Button: Selects RAPID duration (14/30/44 Min.) on RAPID programs or adjusts wash intensity (3 levels) for STAIN LEVEL programs.

TEMPERATURE SELECTION Button: Adjusts wash temperature. Cannot exceed program maximum. For cold wash, all indicators must be off.

SPIN SPEED Button: Reduces maximum speed or cancels spin. Reactivate or modify spin speed without pausing. Excessive foam may affect spin. The machine has a load balancing system to prevent damage and prolong life.

Key Lock: Press TEMPERATURE SELECTION and SPIN SPEED simultaneously for ~3 seconds to lock keys, preventing accidental changes. Cancel by pressing again or turning off the appliance.

Digital Display: Shows cycle status, duration (recalculates based on load/options), and indicator lights for options, door lock, KG Mode, key lock, temperature, and spin speed.

7. Troubleshooting and Warranty

For One Touch Models: Use the Hoover Wizard app with an Android smartphone (NFC enabled) for Clever Check-up and fault diagnosis. Place smartphone on the One Touch logo to read fault directory.

Error Code Format: Models with display show 'E' followed by number (e.g., E2). Models without display show LED flashes (e.g., 2 flashes = Error 2).

Error Table:

• E2 / 2 flashes: Machine cannot load water. Check tap, hose kinks, drain pipe height, and anti-sand filter.
• E3 / 3 flashes: Machine does not drain water. Check filter, hose kinks, and home drainage system. Try draining to sink.
• E4 / 4 flashes: Too much foam/water. Ensure correct detergent type and amount.
• E7 / 7 flashes: Door problem. Ensure door is closed properly and not obstructed. If locked, turn off/unplug, wait 2-3 mins, reopen. Try restarting. If error persists, contact Customer Service.
• Any other code: Turn off/unplug, wait a minute, turn on, and restart. If error persists, contact Customer Service.

Other Anomalies:

• Does not work/start: Check plug, power, socket, door closure, program selection, and start button. Ensure not in pause or delay mode.
• Water leaked: Check tap seal, supply hose, fill valve connections. Ensure front filter is closed.
• Does not spin: Load balancing system may reduce speed or abort spin. Remove, detangle, reload, and restart. Check for complete drainage. Ensure 'no spin' function is off. Check options. Excessive detergent can impede spin.
• Vibrations/noises: Ensure machine is levelled. Check if transport screws were removed. Ensure no foreign objects in the drum.

Warranty: Standard warranty covers electrical/mechanical faults. Faults due to misuse, external factors, or not following instructions may incur charges.

Wireless Parameters (for model with NFC function)

Candy Hoover Group Srl declares this appliance complies with Directive 2014/53/EU. For a copy of the declaration of conformity, contact the manufacturer at: www.candy-group.com.

Warranty

The product is guaranteed under terms stated on the certificate. The warranty certificate must be filled in and stored. Proof of purchase is required for warranty repairs. The manufacturer is not responsible for printing errors and reserves the right to make changes to products without altering essential characteristics.

Table of Programmes

The following table details programs, maximum load capacity (kg), and temperature (°C).

Notes:

• Maximum load capacity of dry clothes depends on the model.
• ** Standard Cotton Programmes according to (EU) No 1015/2010 and No 1061/2010.
• Cotton Programme at 60°C and 40°C are efficient for normally soiled cotton laundry, complying with wash label temperatures.

For models with liquid detergent compartment: For stains requiring liquid bleach, use the 'Rinse' program with bleach in compartment '2'. After rinsing, turn selector to OFF, add other fabrics, and run a normal wash.

1) Display shows recommended wash temperature, adjustable downwards.

2) Adjust duration and intensity using STAIN LEVEL button for applicable programs.

3) RAPID program allows selection of 14', 30', or 44' durations.

Programmes Selection Details

ActivEco 20°C: Washes mixed fabrics/colours at 20°C for excellent performance, using ~40% of energy compared to a 40°C cotton wash.

Baby 60°C: For baby clothes, provides perfect clean and sanitizing effect at minimum 60°C. Powder detergent recommended for sanitizing.

Daily 59 Min.: Maintains high wash quality while reducing time, designed for reduced loads.

Rapid (14-30-44 Min.): For low loads and light dirt. Reduce detergent. Select duration via RAPID button.

Shirts: Optimized for shirts, with steam function to reduce creasing and ease ironing.

Dark Colours: Mixes dark garments, prevents colour loss and creasing. Liquid detergent recommended.

Whites + Prewash: For strong stains on white cottons. Add 20% of main wash detergent to compartment '1' for prewash.

Rinse: Performs 3 rinses with an intermediate spin (adjustable). Useful for rinsing fabrics washed by hand.

Drain & Spin: Completes drain and maximum spin. Spin can be reduced or cancelled.

Hand & Silk: Delicate cycle for 'Hand Wash only' items, silk, or 'Wash as Silk' labeled fabrics.

Wool: For machine-washable wool fabrics.

Delicates: Reduced drum rotation, high water level for delicate fabrics.

Mixed: Optimizes drum action, water levels, and spin for mixed fabrics, reducing creases.

Cottons: Efficient program for normally soiled cotton laundry, balancing energy and water consumption.

One Touch: Customizable knob setting to transfer commands from the App and download cycles. Default is 'Auto-Hygiene' cycle for drum cleaning, odor removal, and machine longevity. Use without load, with a cleaning agent. Leave door open to dry. Recommended every 50 washes.

7. Troubleshooting and Warranty

Consult this guide for common problems. For One Touch models, use the Hoover Wizard app and NFC on an Android smartphone to diagnose errors.

Error Code Format: Display models: 'E' + number (e.g., E2). Non-display models: LED flash sequences.

Error Table:

• E2 / 2 flashes: Cannot load water. Check tap, hose, drain pipe, filter.
• E3 / 3 flashes: Does not drain. Check filter, hose, drainage system.
• E4 / 4 flashes: Too much foam/water. Use correct detergent.
• E7 / 7 flashes: Door problem. Check closure, obstructions. If locked, power cycle.
• Other codes: Power cycle and restart. Contact service if persistent.

Other Anomalies:

• Does not work/start: Check power, socket, door, program, start button. Not in pause/delay.
• Water leaked: Check tap/hose seals, filter.
• Does not spin: Load balancing may reduce/abort spin. Remove/reload. Check drainage. No-spin function off? Check options. Detergent issues?
• Vibrations/noises: Check levelling, transport screws removed, no foreign objects in drum.

Warranty: Covers manufacturer faults. Misuse, external factors, or not following instructions may incur charges.

Warranty

The product is guaranteed as per the included certificate. Proof of purchase is required. Manufacturer not liable for printing errors and reserves the right to make product changes.