Hoover Washing Machine

Introduction

Thank you for choosing a Hoover washing machine. We are proud to offer innovative and technologically advanced products to assist you in your daily routine. We suggest registering your product at www.registerhoover.com for faster access to supplementary services. Please read this manual carefully for correct and safe appliance use and for helpful tips on efficient maintenance. Only use the washing machine after carefully reading these instructions. Keep this manual on hand for future owners.

Please check that the appliance is delivered with this instruction manual, warranty certificate, service centre address, and energy efficiency label. Also check that plugs, drain hose support hook, and liquid detergent or bleach tray (on some models) are included. We recommend keeping all these components.

Upon receipt, check your appliance carefully for damage. Any damage found must be reported to the delivery driver immediately, or to the retailer within 2 days of receipt.

Each product is identified by a unique 16-character code, also called the "serial number", printed on a sticker inside the door opening. This code is needed for warranty registration or customer service contact.

Environmental Conditions

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). WEEE contains polluting substances and basic components that can be re-used. It is important to subject WEEE to specific treatments for proper disposal of pollutants and recycling of materials. Individuals play a role in ensuring WEEE does not become an environmental issue by following these rules:

• WEEE should not be treated as household waste.
• WEEE should be handed over to relevant collection points managed by the municipality or registered companies. Home collection may be available for large WEEE in many countries.

In many countries, when buying a new appliance, the old one may be returned to the retailer for free collection on a one-to-one basis, provided it is of equivalent type and function.

Contents

1. General Safety Rules
2. Installation
3. Practical Tips
4. Maintenance and Cleaning
5. Quick User Guide
6. Controls and Programs
7. Troubleshooting and Warranty

1. General Safety Rules

This appliance is intended for household and similar applications such as staff kitchen areas, farm houses, hotels, motels, bed and breakfast environments. Commercial use by expert or trained users is excluded. Inconsistent use may reduce appliance life and void the warranty. Damage arising from non-domestic/household use is not accepted by the manufacturer.

The appliance can be used by children aged 8 years and above, and persons with reduced physical, sensory, or mental capabilities, or lack of experience, if given supervision or instruction on safe use.

Children shall not play with the appliance. Cleaning and user maintenance must not be done by children without supervision.

Children should be supervised to ensure they do not play with the appliance. Children under 3 years should be kept away unless continuously supervised.

⚠️ If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.

Only use the hose-sets supplied with the appliance for the water supply connection (do not reuse old hose-sets).

Water pressure must be between 0.05 MPa and 0.8 MPa.

Make sure carpets or rugs do not obstruct the base or any of the ventilation openings.

The OFF condition is reached by placing the reference mark on the programmes control/knob in the vertical position. Any other position sets the machine to ON (for models with programmes knob).

After installation, the appliance must be positioned so that the plug is accessible.

The maximum load capacity of dry clothes depends on the model used (see control panel).

Consult the manufacturer's website for product technical specifications.

⚠️ Safety Instructions:

• Before cleaning or maintenance, unplug the appliance and turn off the water tap.
• Ensure the electrical system is earthed. Seek qualified assistance if not.
• Do not use converters, multiple sockets, or extension cords.

⚠️ WARNING: Water may reach very high temperatures during the wash cycle.

• Make sure there is no water in the drum before opening the door.
• Do not pull on the power cord or appliance to unplug the machine.
• Do not expose the washing machine to rain, direct sunlight, or other weather elements. Protect from possible freezing.
• When moving, do not lift the washing machine by the knobs or detergent drawer; never rest the door on the trolley during transport. Two people are recommended for lifting.
• In case of fault or malfunction, turn off the washing machine, close the water tap, and do not tamper with the appliance. Immediately contact the Customer Service Centre and use only original spare parts. Failure to observe these instructions may jeopardise appliance safety.

By placing the CE mark on this product, Hoover confirms compliance with all relevant European safety, health, and environmental requirements.

2. Installation

Transportation Screws:

• Release the power cord and drain hose from the securing clip at the rear of the machine.
• Remove the 2 or 4 transportation screws (A) on the back, along with the 2 or 4 flat washers, rubber bungs, and plastic spacer tubes (B), as illustrated in Figure 1.
• If the washing machine is built-in, unscrew 3 or 4 transportation screws (A) and remove the corresponding washers, bungs, and spacer tubes (B).
• During screw removal, spacer tubes may fall inside. Tilt the product forward to recover them from the floor or base.
• Cover the open transportation screw holes with the 2 or 4 plastic caps included in the instruction bag.

⚠️ WARNING: Keep packaging materials away from children.

Positioning:

• Place the corrugated plastic sheet, found on top of the appliance during unpacking, into the base of the appliance as shown in Figure 2 (consider versions A, B, or C according to your model).

Figure 1 Description: Illustrates the location of transportation screws (A) and associated components (B) on the rear of the washing machine.

Figure 2 Description: Shows how to place the corrugated plastic sheet into the base of the appliance, with variations A, B, and C depending on the model.

Hydraulic Connections:

• Connect the water hose to the water supply tap (Fig. 3) using only the supplied hose. Do not reuse old hose-sets.
• HOT&COLD (Fig. 4): For higher energy savings, connect to hot and cold water mains. Use the grey tube for the cold water tap and the red tube for the hot water tap. If connected only to the cold water tap, some programs may start later.
• AQUASTOP (Fig. 5): This device on the supply tube stops water flow if the tube deteriorates. A red mark in window "A" indicates the tube must be replaced. Press the one-way lock device "B" to unscrew the nut.
• AQUAPROTECT – SUPPLY TUBE WITH GUARD (Fig. 6): If water leaks from the primary internal tube "A", the transparent containment sheath "B" will contain the water, allowing the cycle to complete. Contact Customer Service to replace the supply tube.

Figure 3 Description: Shows connecting the water hose to a tap.

Figure 4 Description: Illustrates the HOT&COLD water connection setup.

Figure 5 Description: Depicts the AQUASTOP device and its lock mechanism.

Figure 6 Description: Shows the AQUAPROTECT supply tube with its protective sheath.

Setting the Drain Hose (Fig. 7):

• Install the washing machine so the water fill hose is not kinked or trapped.
• Insert the corrugated drain hose into a drain pipe between 50 cm and 85 cm height above the floor, using the curved drain hose support.
• If using an under-sink connection, route the drain hose above the sink's overfill opening to prevent back siphoning. Avoid kinking or trapping the drain hose.

Figure 7 Description: Details the correct installation height and routing for the drain hose, including maximum and minimum height requirements and overflow vent considerations.

Levelling the Appliance (Fig. 8):

• Adjust the appliance using the feet:
• a. Turn the nut clockwise to release the screw.
• b. Rotate the foot to raise or lower until it touches the floor.
• c. Lock the foot by screwing in the nut until it tightens against the bottom of the washing machine.

Figure 8 Description: Illustrates the process of adjusting the leveling feet using nuts and rotating the foot.

Plug in the appliance.

⚠️ WARNING: Contact the Customer Service Centre if the power cord needs replacement.

Detergent Drawer (Fig. 9):

The detergent drawer has 3 compartments:

• Compartment "1": For prewash detergent.
• Compartment "": For special additives, softeners, starch fragrances, etc. ⚠️ WARNING: Only use liquid products; the washing machine is set to automatically dose additives at each cycle during the last rinse.
• Compartment "2": For washing detergent.

A liquid detergent cup is also included in SOME MODELS (Fig. 10). Place it in compartment "2" to ensure liquid detergent enters the drum at the right time. The cup can also be used for bleach when the "Rinse" program is selected.

⚠️ WARNING: Some detergents are not designed for use in the dispenser drawer but are supplied with their own dispenser that is placed in the drum directly.

⚠️ WARNING: Installation faults are not covered by the manufacturer's warranty.

Figure 9 Description: Shows the detergent drawer with its three compartments labeled.

Figure 10 Description: Illustrates the liquid detergent cup.

3. Practical Tips

Load Tips:

⚠️ WARNING: When sorting laundry, make sure:

• Metallic objects like hair clips, pins, and coins are removed.
• Pillow cases are buttoned, zips are closed, loose belts and long robe ribbons are tied.
• Rollers, hooks, or clips are removed from curtains.
• Clothing washing labels have been carefully read.
• Persistent stains have been removed using specific detergents.

When washing rugs, bedcovers, or other heavy clothing, avoid the spinning cycle.

To wash wool, ensure the item is machine washable and marked with the "Pure virgin wool" symbol, "Does not mat", or "Machine washable" label.

Helpful Suggestions for the User: A guide for environmentally friendly and economic use of your appliance.

Maximise The Load Size:

• Achieve the best use of energy, water, detergent, and time by using the recommended maximum load size. Save up to 50% energy by washing a full load instead of two half loads.

Do you need to pre-wash?

• For heavily soiled laundry only! Save detergent, time, water, and 5-15% energy consumption by NOT selecting Prewash for slight to normally soiled laundry.

Is a hot wash required?

• Pretreat stains with stain remover or soak dried stains in water before washing to reduce the necessity of a hot wash programme. Save up to 50% energy by using a 60°C wash programme.

Following is a quick guide with tips and recommendations on detergent use at various temperatures. Always read the detergent instructions for correct use and doses.

• For heavily soiled whites: Use cotton programs of 60°C or above with a normal heavy-duty washing powder containing bleaching agents for excellent results at medium/high temperatures.
• For washes between 40°C and 60°C: Use detergents appropriate for the fabric type and soiling level. Normal powders are suitable for whites or colour-fast fabrics with high soiling. Liquid detergents or "colour protecting" powders are suitable for coloured fabrics with light soiling.
• For washing at temperatures below 40°C: Use liquid detergents or detergents specifically labeled for low-temperature washing.
• For washing wool or silk: Use detergents specifically formulated for these fabrics.

4. Maintenance and Cleaning

To clean the washing machine exterior, use a damp cloth, avoiding abrasives, alcohol, and/or solvents. For good wash performance, regularly clean the soap drawer and pump filters. A monthly service wash with a proprietary cleaner is also recommended.

Drawer Cleaning:

• Clean the drawer to avoid accumulating detergent and additive residue.
• Extract the drawer with slight force, clean it with running water, and reinsert it.
• Ensure the siphon cap is correctly refitted.

Filter Cleaning:

• The washing machine has a special filter to trap large residue (e.g., buttons, coins) that could clog the drain.
• On certain models: pull out the corrugated hose, remove the stopper, and drain water into a container.
• Ensure all water has been emptied from the drum.
• Before unscrewing the filter, place an absorbent cloth underneath to keep the floor dry. A small amount of water will come out.
• Turn the filter counter-clockwise to the limit stop.
• Remove and clean the filter. Replace it by turning clockwise. The filter handle locks when fully turned. Smearing a small amount of liquid soap on the filter seal can help refitting.
• Repeat steps in reverse order to reassemble.

Suggestions for Moves or Prolonged Disuse:

• If storing the machine in an unheated room for a long period, drain all water from tubes.
• Unplug the washing machine.
• Detach the drain tube from the drainage system, clip it to the rear of the machine, and lower it to drain water into a bowl.
• Secure the drain tube to the rear of the machine when finished.
• Keep the door glass and gasket clean.

The manufacturer's warranty covers faults of a mechanical or electrical nature. Faults caused by handling, installation, or misuse are not covered and may incur charges for repair visits.

5. Quick User Guide

This washing machine automatically adjusts water level to the type and quantity of washing, reducing energy consumption and wash times.

Program Selection:

• Turn on the machine and select the required program.
• Adjust washing temperature and press required "option" buttons if necessary.
• Press the START/PAUSE button to begin.

If power fails during operation, a special memory saves settings, and the machine resumes the cycle when power returns.

At the end of the program, "End" will appear on the display, or wash stage indicator lights will turn on. Wait until the door locked light turns off (approx. 2 minutes) before opening.

Turn off the washing machine.

Refer to the program table and operating sequence for specific wash types.

Technical Data:

• Water pressure: min 0.05 MPa / max 0.8 MPa (0.05 MPa dispenses approx. 1 litre of water in 10 seconds).
• Spin r.p.m.: See rating plate.
• Power input / Power current fuse amp / Supply voltage: See rating plate.

6. Controls and Programs

Control Panel Overview:

• A. Programme selector with OFF position: Turn to select programs.
• B. START/PAUSE button: Starts or pauses the cycle.
• C. DELAY START button: Sets a delayed start for the cycle.
• D. OPTIONS button: Selects additional options.
• E. RAPID / STAIN LEVEL button: Adjusts wash speed or intensity.
• F. TEMPERATURE SELECTION button: Changes wash temperature.
• G. SPIN SPEED button: Adjusts spin speed or cancels spin.
• F+G. KEY LOCK: Press simultaneously to lock/unlock keys.
• H. Digital display: Shows program status, time, and settings.
• I. OPTIONS indicator lights: Show selected options.
• L. DOOR LOCKED indicator light: Illuminates when the door is locked.
• M. KG MODE indicator light: Indicates automatic load sensing.
• N. KEY LOCK indicator light: Shows when keys are locked.
• O. TEMPERATURE SELECTION indicator lights: Show selected temperature.
• P. SPIN SPEED indicator lights: Show selected spin speed.
• Q. ONE TOUCH area: For NFC interaction with smartphone app.

Opening the Door: A safety device prevents immediate opening after the cycle. Wait 2 minutes after the "Door Security" light goes out.

Programme Selector: Turn to select programs. The display shows settings. Turn to OFF to switch off. The selector must be returned to OFF at the end of each cycle.

START/PAUSE Button: Close the door BEFORE pressing. The appliance may take a few seconds to start.

Add or Remove Items (Pause): Press and hold START/PAUSE for 2 seconds to pause. Wait 2 minutes for the door to unlock. Before opening, check water level is below the door opening. After adding/removing items, close the door and press START/PAUSE to resume.

Cancelling the Programme: Set the selector to the OFF position.

Delay Start Button: Allows pre-programming the cycle start for up to 24 hours. Select program, press DELAY START (h00 appears), press again to set hours (h01, h02... h24). Confirm with START/PAUSE. To cancel, turn selector to OFF.

If power breaks during operation, the machine resumes from where it left off when power is restored.

Option buttons should be selected before pressing START/PAUSE.

OPTIONS Button:

• AQUAPLUS: (Some programs) Uses more water and drum action for enhanced cleaning and rinsing, ideal for sensitive skin, children's items, very dirty items, or towels.
• HYGIENE +: Activated at 60°C, maintains temperature for deep cleaning.
• EASY IRON: Minimizes creases by eliminating or reducing intermediate spins.

If an option is incompatible with a program, its indicator light flashes and goes off.

RAPID / STAIN LEVEL Button:

• RAPID: Active with RAPID (14/30/44 Min.) program; allows selection of one of three durations.
• STAIN LEVEL: Modifies wash intensity (3 levels) based on fabric soiling (available on some programs).

TEMPERATURE SELECTION Button: Changes wash temperature. Cannot exceed the maximum allowed for the program. For cold wash, all indicators must be off.

SPIN SPEED Button: Reduces maximum speed or cancels spin. Cannot increase speed beyond program limits. Reactivate spin by pressing until desired speed is reached. Spin speed can be modified without pausing.

Excessive detergent can cause foaming, potentially affecting spin or extending cycle time.

The machine has a device to prevent spin if the load is unbalanced, reducing noise and vibration.

KEY LOCK: Press TEMPERATURE SELECTION and SPIN SPEED simultaneously for 3 seconds to lock/unlock keys, preventing accidental changes.

Digital Display: Informs about machine status.

• 1) OPTIONS INDICATOR LIGHTS: Show selected options.
• 2) CYCLE DURATION: Shows estimated and actual cycle time, which may recalculate based on load, content, and options.
• 3) DOOR LOCKED INDICATOR LIGHT: Illuminates when the door is fully closed.

4) Kg Mode INDICATOR LIGHT: (Cotton & Synthetics programs) Sensor weighs laundry to adjust cycle time, water, and electricity. It monitors load, adjusts water, determines cycle length, controls rinsing, drum rotation, and detects excess suds.

5) KEY LOCK INDICATOR LIGHT: Shows keys are locked.

6) WASH TEMPERATURE INDICATOR LIGHTS: Show selected temperature.

7) SPIN SPEED INDICATOR LIGHTS: Show selected spin speed.

One Touch Technology

This appliance uses One Touch technology to interact via an App with Android smartphones equipped with NFC. Download the Hoover Wizard App.

App Functions:

• Clever Care: Includes Clever Check-up, Auto-Hygiene cycles, and troubleshooting.
• Reports: Washing statistics and efficiency tips.

Get details and try the App in DEMO mode at www.hooveronetouch.com.

The Hoover Wizard App is available for Android and iOS devices. Full interaction with the machine via One Touch requires an Android smartphone with NFC technology.

How to Use One Touch:

First Time - Machine Registration:

• On your Android smartphone, go to "Settings" and activate NFC in "Wireless & Networks".
• Turn the knob to the One Touch position on the machine.
• Open the App, create a user profile, and register the appliance following on-screen instructions or the "Quick Guide".

Refer to your smartphone manual for NFC activation details.

More information, F.A.Q., and registration videos are available at www.hooveronetouch.com/how-to.

Regular Usage:

• Enable One Touch mode by turning the knob to the indicator.
• Unlock your phone and activate NFC.
• Load laundry and detergent, then close the door.
• Select the desired function in the App (e.g., start program, Clever Check-up).
• Follow on-screen instructions, keeping the smartphone on the One Touch logo on the dashboard when requested for data transfer.

If the NFC antenna position is unknown, move the smartphone in a circular motion over the logo until connection is confirmed. Keep the smartphone on the dashboard during this brief procedure.

Thick cases or metallic stickers on smartphones may interfere with data transmission. Remove them if necessary.

Replacing smartphone components with non-original ones might affect NFC antenna function.

Notes: Place your smartphone so its NFC antenna aligns with the appliance's One Touch logo.

Management and control via App is "by proximity" only; remote operations are not possible.

Table of Programmes

* Maximum load capacity of dry clothes, according to the model used (see control panel).

** STANDARD COTTON PROGRAMMES ACCORDING TO (EU) No 1015/2010 and No 1061/2010.

COTTON PROGRAMME WITH A TEMPERATURE OF 60°C.

COTTON PROGRAMME WITH A TEMPERATURE OF 40°C.

These programs are suitable for cleaning normally soiled cotton laundry and are the most efficient in terms of combined energy and water consumption. They are developed to comply with wash label temperatures, though actual water temperature may slightly differ.

One Touch: Customizable setting that interacts with the App on your smartphone to download cycles. The factory default is the "Auto-Hygiene" cycle for cleaning the drum, removing bad smells, and extending machine life. Ensure no load is in the drum for "Auto-Hygiene"; use a proprietary cleaner. Leave the door open after the cycle to dry the drum. Recommended every 50 washes.

Programmes Selection Details

To clean different fabrics and dirt levels, the washing machine offers specific programs:

• ActivEco 20°C: Washes different fabrics/colors together at 20°C for excellent cleaning performance, using about 40% of the energy of a 40°C cotton wash.
• Baby 60°C: For baby clothes, providing perfect clean and sanitizing effect at a minimum of 60°C. Powder detergent is recommended for optimal sanitizing.
• Daily 59 Min.: Maintains high wash performance while greatly reducing wash time, designed for reduced loads.
• Rapid (14-30-44 Min.): For low loads and slightly dirty items. Reduce detergent quantity. Select one of three durations using the RAPID button.
• Shirts: Optimized for shirts, with a steam function to reduce creasing and ease ironing.
• Dark Colours: For dark garments, prevents color loss and crease formation. Liquid detergent is recommended.
• Whites + Prewash: Designed to remove strong stains from white cottons. Add detergent to compartment "1" (20% of main wash quantity).
• Rinse: Performs 3 rinses with an intermediate spin (adjustable/excludable). Used for rinsing any fabric, e.g., after hand washing.
• Drain & Spin: Completes drain and maximum spin. Spin can be deleted or reduced.
• Hand & Silk: Delicate cycle for "Hand Wash only" garments, silk, or "Wash as Silk" items.
• Wool: For wool fabrics washable in a machine or by hand.
• Delicates: Reduced drum rotation, suitable for delicate fabrics. Uses high water levels for best performance.
• Mixed: Optimizes drum action, water levels, and spin for mixed fabrics, ensuring reduced crease formation.
• Cottons: Suitable for normally soiled cotton laundry, most efficient in energy and water consumption.

Notes on Programs:

• (Only for models with liquid detergent compartment): For stains requiring liquid bleach, pour bleach into compartment "2" and set the RINSE program. After rinsing, turn selector to OFF, add other fabrics, and proceed with a normal wash.
• When a program is selected, the display shows the recommended wash temperature, which can be reduced (where allowed).
• For programs shown, duration and intensity can be adjusted using the STAIN LEVEL button.
• Selecting the RAPID program allows choosing one of three durations (14', 30', 44') with the RAPID button.

7. Troubleshooting and Warranty

Consult this guide for common problems and solutions.

For One Touch Models: The Hoover Wizard app's Clever Check-up function helps confirm product status. Use with an Android smartphone with NFC. If an error code or blinking LEDs appear, turn on the App, place your smartphone against the One Touch logo to read the fault directory.

Error Code Format:

• Models with display: Error shown as "E" followed by a number (e.g., E2).
• Models without display: Error shown by LED flashes (e.g., two flashes, pause, two flashes = Error 2).

Other Anomalies:

The standard manufacturer warranty covers electrical or mechanical faults due to manufacturer acts/omissions. Faults from external factors, misuse, or failure to follow instructions may incur charges.

Wireless Parameters (for model with NFC function)

With this, Candy Hoover Group Srl declares that this appliance marked with CE complies with the essential requirements of Directive 2014/53/EU. For a copy of the declaration of conformity, contact the manufacturer at: www.candy-group.com.

Warranty

The product is guaranteed under the terms and conditions stated on the certificate included with the product. The warranty certificate must be filled in and stored for presentation to the Authorised Customer Service Centre. Proof of purchase must be available for warranty-related repairs.

The manufacturer declines responsibility for printing errors and reserves the right to make changes to products without altering essential characteristics.

Notes on Detergent Use and Ecological Effects

The use of ecological detergents without phosphates may cause the following effects:

• Cloudier rinse drain water: Due to suspended zeolites, which do not affect rinse efficiency.
• White powder (zeolites) on laundry: Normal, not absorbed by fabric, does not change color. Select a rinse program to remove. Consider using less detergent in the future.
• Foam in the water at last rinse: Does not necessarily indicate poor rinsing. Consider using less detergent.
• Abundant foam: Often due to anionic surfactants hard to eliminate. Do not re-rinse; it won't help. Conduct a maintenance wash with a proprietary cleaner.

If problems persist or a malfunction is suspected, immediately contact an Authorised Customer Service Centre. Always use original spare parts available from Authorised Customer Service Centres.