Hoover Washing Machine User Manual

Introduction

Thank you for choosing a Hoover washing machine. We are proud to offer new, innovative, and technologically advanced products, with a complete range of home appliances to ensure true assistance in your daily routine.

We suggest you register your product at www.registerhoover.com to gain faster access to supplementary services solely reserved to our most loyal customers.

Carefully read this manual for correct and safe appliance use and for helpful tips on efficient maintenance.

Only use the washing machine after carefully reading these instructions. We recommend you always keep this manual on hand and in good condition for any future owners.

Please check that the appliance is delivered with this instruction manual, warranty certificate, service centre address, and energy efficiency label. Also check that plugs, drain hose support hook, and liquid detergent or bleach tray (only on some models) are included. We recommend you keep all these components.

Environmental Conditions

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE) ♻️. WEEE contains both polluting substances (which can cause negative consequences for the environment) and basic components (which can be re-used). It is important to have WEEE subjected to specific treatments, in order to remove and dispose properly all pollutants, and recover and recycle all materials. Individuals can play an important role in ensuring that WEEE does not become an environmental issue; it is essential to follow some basic rules:

• WEEE should not be treated as household waste.
• WEEE should be handed over to the relevant collection points managed by the municipality or by registered companies. In many countries, for large WEEE, home collection could be present.
• In many countries, when you buy a new appliance, the old one may be returned to the retailer who has to collect it free of charge on a one-to-one basis, as long as the equipment is of equivalent type and has the same functions as the supplied equipment.

Contents

1. GENERAL SAFETY RULES
2. INSTALLATION
3. PRACTICAL TIPS
4. MAINTENANCE AND CLEANING
5. QUICK USER GUIDE
6. CONTROLS AND PROGRAMS
7. TROUBLESHOOTING AND WARRANTY

On Receipt of Appliance

On receipt of your appliance please check it carefully for damage. Any damage found must be reported to the delivery driver immediately. Alternatively, damage found must be reported to the retailer within 2 days of receipt.

Each product is identified by a unique 16-character code, also called the "serial number", printed on the sticker. This can be found inside the door opening. This code is a unique code for your product that you will need to register the product warranty, or if you need to contact the customer service centre.

1. General Safety Rules

Intended Use

This appliance is intended to be used in household and similar applications such as: Staff kitchen areas in shops, offices and other working environments; Farm houses; By clients in hotels, motels and other residential type environments; Bed and breakfast type environments. A different use of this appliance from household environment or from typical housekeeping functions, as commercial use by expert or trained users, is excluded even in the above applications. If the appliance is used in a manner inconsistent with this it may reduce the life of the appliance and may void the manufacturer's warranty. Any damage to the appliance or other damage or loss arising through use that is not consistent with domestic or household use (even if located in a domestic or household environment) shall not be accepted by the manufacturer to the fullest extent permitted by law.

Child Safety

• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
• Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• Children should be supervised to ensure that they do not play with the appliance.
• Children of less than 3 years should be kept away unless continuously supervised.

Electrical Safety

• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
• Make sure the electrical system is earthed. Otherwise, seek qualified professional assistance.
• Please do not use converters, multiple sockets or extension cords.

Water Connection

• Only use the hose-sets supplied with the appliance for the water supply connection (do not reuse old hose-sets).
• Water pressure must be between 0.05 MPa and 0.8 MPa.

General Precautions

• Make sure carpets or rugs do not obstruct the base or any of the ventilation openings.
• The OFF condition is reached by placing the reference mark on the programmes control/knob in the vertical position. Any other different position of such control sets the machine in ON condition (only for models with programmes knob).
• After installation, the appliance must be positioned so that the plug is accessible.
• The maximum load capacity of dry clothes depends on the model used (see control panel).
• To consult the product technical specification please refer to the manufacturer website.
• Do not expose the washing machine to rain, direct sunlight or other weather elements. Protect from possible freezing.
• When moving, do not lift the washing machine by the knobs or detergent drawer; during transport, never rest the door on the trolley. We recommend two people lift the washing machine.

Safety Instructions (Maintenance & Cleaning)

• Before cleaning or maintaining the washing machine, unplug the appliance and turn off the water tap.
• ⚠️ WARNING: Water may reach very high temperatures during the wash cycle.
• Make sure there is no water in the drum before opening the door.
• Do not pull on the power cord or appliance to unplug the machine.

By placing the CE mark on this product, Hoover confirms compliance to all relevant European safety, health and environmental requirements which are applicable in legislation for this product.

2. Installation

Preparation

• Release the power chord and drain hose from the securing clip at the rear of the machine.
• Remove the 2 or 4 transportation screws (A) on the back and remove the 2 or 4 flat washers, rubber bungs and plastic spacer tubes (B) as illustrated in figure 1.
• If the washing machine is built-in, unscrew the 3 or 4 transportation screws (A) and remove the 3 or 4 flat washers, rubber bungs and plastic spacer tubes (B).
• During the removal of the screws, occasionally spacer tubes fall inside the product; these can be removed by tilting the product forward and recovering them from the floor or inside the base of the machine.
• Cover the open transportation screw holes with the 2 or 4 plastic caps included in the instruction bag.

⚠️ WARNING: Keep packaging materials away from children.

• Place the corrugated plastic sheet, found on top of the appliance during the unpacking process, into the base of the appliance as shown in figure 2 (according to the model, consider version A, B or C).

Hydraulic Connections

• Connect the water hose to the water supply tap (fig. 3) only using the hose supplied with the appliance (do not reuse old hose-sets).
• Some models may include one or more of the following features:
• HOT&COLD (fig. 4): Water mains connection settings with hot and cold water for higher energy savings. Connect the grey tube to the cold water tap and the red one to the hot water tap. The machine can be connected to the cold water tap only; in this case, some programs may start a few minutes later.
• AQUASTOP (fig. 5): A device located on the supply tube that stops water flow if the tube deteriorates; in this case, a red mark will appear in the window "A" and the tube must be replaced. To unscrew the nut, press the one-way lock device "B".
• AQUAPROTECT – SUPPLY TUBE WITH GUARD (fig. 6): Should water leak from the primary internal tube "A", the transparent containment sheath "B" will contain water to permit the washing cycle to complete. At the end of the cycle, contact the Customer Service Centre to replace the supply tube.

Setting

• The washing machine should be installed in its final position such that the water fill hose is not kinked or trapped. The corrugated drain hose should be inserted into a suitable drain pipe of between 50 cm and 85 cm height above the floor using the curved drain hose support. If an under sink connection is used, the drain hose must be routed above the sink overfill opening to prevent back siphoning. Care must be taken to avoid kinking or trapping the drain hose (fig. 7).

Levelling and Power

• Level the appliance using the feet as illustrated in figure 8: a. turn the nut clockwise to release the screw; b. rotate the foot to raise or lower it until it touches the floor; c. lock the foot, screwing in the nut, until it tightens against the bottom of the washing machine.
• Plug in the appliance.

⚠️ WARNING: Contact the Customer Service Centre should the power cord need replacement.

Detergent Drawer

The detergent drawer is split into 3 compartments as illustrated in figure 9:

• Compartment "1": for prewash detergent.
• Compartment " ": for special additives, softeners, starch fragrances, etc. ⚠️ WARNING: Only use liquid products; the washing machine is set to automatically dose additives at each cycle during the last rinse.
• Compartment "2": for washing detergent. A liquid detergent cup is also included IN SOME MODELS (fig. 10). To use it, place it in compartment "2". This way, liquid detergent will only enter the drum at the right time. The cup can also be used for bleach when the "Rinse" program is selected.

⚠️ WARNING: Some detergents are not designed for use in the dispenser drawer but are supplied with their own dispenser that is placed in the drum directly.

⚠️ WARNING: Installation faults are not covered by the manufacturer's warranty.

3. Practical Tips

Load Tips

⚠️ WARNING: When sorting laundry, make sure:

• You have eliminated metallic objects such as hair clips, pins, coins, from laundry.
• You have buttoned pillow cases, closed zips, tied loose belts and long robe ribbons.
• You have removed rollers, hooks, or clips from curtains.
• You have carefully read clothing washing labels.
• You have removed any persistent stains using specific detergents.

• When washing rugs, bedcovers, or other heavy clothing, we recommend you avoid the spinning cycle.
• To wash wool, make sure the item can be machine washed and marked by the "Pure virgin wool" symbol with the "Does not mat" or "Machine washable" label.

Helpful Suggestions for the User

A guide for environmentally friendly and economic use of your appliance.

Maximise The Load Size

• Achieve the best use of energy, water, detergent, and time by using the recommended maximum load size.
• Save up to 50% energy by washing a full load instead of 2 half loads.

Do you need to pre-wash?

For heavily soiled laundry only! SAVE detergent, time, water, and between 5 to 15% energy consumption by NOT selecting Prewash for slight to normally soiled laundry.

Is a hot wash required?

Pretreat stains with stain remover or soak dried stains in water before washing to reduce the necessity of a hot wash programme. Save up to 50% energy by using a 60°C wash programme.

Following is a quick guide with tips and recommendations on detergent use at the various temperatures. In any case, always read the instructions on the detergent for correct use and doses.

• When washing heavily soiled whites, we recommend using cotton programs of 60°C or above and a normal washing powder (heavy duty) that contains bleaching agents that at medium/high temperatures provide excellent results.
• For washes between 40°C and 60°C, the type of detergent used needs to be appropriate for the type of fabric and level of soiling. Normal powders are suitable for "white" or colour fast fabrics with high soiling, while liquid detergents or "colour protecting" powders are suitable for coloured fabrics with light levels of soiling.
• For washing at temperatures below 40°C, we recommend the use of liquid detergents or detergents specifically labeled as suitable for low temperature washing.
• For washing wool or silk, only use detergents specifically formulated for these fabrics.

4. Maintenance and Cleaning

To clean the washing machine exterior, use a damp cloth, avoiding abrasives, alcohol, and/or solvents. To maintain a good wash performance, we recommend that the soap drawer and pump filters are regularly cleaned. A monthly service wash, using a proprietary cleaner, is also recommended.

Drawer Cleaning

• We recommend you clean the drawer to avoid accumulating detergent and additive residue.
• To do this, extract the drawer using slight force, clean it with running water, and reinsert it in its housing.
• Ensure the siphon cap is correctly refitted.

Filter Cleaning

• The washing machine comes with a special filter able to trap large residue, such as buttons or coins, which could clog the drain.
• Only available on certain models: pull out the corrugated hose, remove the stopper, and drain the water into a container.
• Ensure all the water has been emptied from the drum.
• Before unscrewing the filter, we recommend you place an absorbent cloth under it to keep the floor dry. A small amount of water will come out of the filter as you remove it - this is normal.
• Turn the filter counter-clockwise to the limit stop.
• When finished, replace it turning it clockwise. The filter handle will be locked when it is not possible to turn any further and the handle is horizontal. Smearing a small amount of liquid soap on the filter seal will help refitting.
• Repeat the previous steps in reverse order to reassemble all parts.

Suggestions for Moves or Prolonged Disuse

• Should the washing machine be stored in an unheated room for a long period of time, drain all water from tubes.
• Unplug the washing machine.
• Detach the tube from the drainage system and clip on the rear of the machine and lower it, fully draining water into a bowl.
• Secure the drain tube with the drainage system and clip on the rear of the machine when finished.
• Keep the door glass and gasket clean.

The manufacturer's warranty only covers faults within the product of a mechanical or electrical nature. Faults caused by handling, installation, or misuse are not covered and may incur a charge for any repair visit to resolve.

5. Quick User Guide

This washing machine automatically adjusts the level of the water to the type and quantity of washing. This system gives a reduction in energy consumption and a saving in washing times.

Program Selection

• Turn on the washing machine and select the required program.
• Adjust the washing temperature if necessary and press the required "option" buttons.
• Press the START/PAUSE button to start washing.
• Should power go out when the washing machine is running, a special memory saves the settings and, when power returns, the machine resumes the cycle from where it left off.
• At the end of the programme, the message "End" will appear on the display or, on some models, all wash stage indicator lights will turn on.
• Wait until the door locked light turns off: about 2 minutes after the program ends.
• Turn off the washing machine.

For any type of wash, see the program table and follow the operating sequence as indicated.

Technical Data

• Water pressure: min 0.05 MPa / max 0.8 MPa (0.05 MPa dispenses approximately 1 litre of water in 10 seconds).
• Spin r.p.m.: See rating plate.
• Power input / Power current fuse amp / Supply voltage: See rating plate.

6. Controls and Programs

Control Panel Diagram:

• A: Programme selector with OFF position
• B: START/PAUSE button
• C: DELAY START button
• D: OPTIONS button
• E: RAPID / STAIN LEVEL button
• F: TEMPERATURE SELECTION button
• G: SPIN SPEED button
• F+G: KEY LOCK
• H: Digital display
• I: OPTIONS indicator lights
• L: DOOR LOCKED indicator light
• M: KG MODE indicator light
• N: KEY LOCK indicator light
• O: TEMPERATURE SELECTION indicator lights
• P: SPIN SPEED indicator lights
• Q: ONE TOUCH area

Opening the Door

A special safety device prevents the door from being opened immediately after the end of the cycle. Wait for 2 minutes after the wash cycle has finished and the "Door Security" light has gone out before opening the door.

PROGRAMME Selector with OFF Position

When the programme selector is turned, the display lights up to show the settings for the programme selected. For energy saving, at the end of the cycle or with an inactivity period, the display level contrast will decrease. N.B.: To switch the machine off, turn the programme selector to the OFF position.

START/PAUSE Button

Close the door BEFORE selecting the button START/PAUSE. Press to start the selected cycle. When the START/PAUSE button has been pressed, the appliance can take few seconds before it starts working.

Add or Remove Items After Programmes Started (PAUSE)

Press and hold the START/PAUSE button for about 2 seconds (some indicator light and the time remaining indicator will flash, showing that the machine has been paused). Wait 2 minutes until the safety device unlocks the door. Before you open the door, please check water level is below the door opening to avoid flooding. After you have added or removed items, close the door and press the START/PAUSE button (the programme will start from where it left off).

Cancelling the Programme

To cancel the programme, set the selector to the OFF position.

DELAY START Button

This button allows you to pre-programme the wash cycle to delay the start of the cycle for up to 24 hours. To delay the start use the following procedure: - Select the required programme. - Press the delay start button once to activate it (h00 appears on the display) and then press it again to set a 1 hour delay (h01 appears on the display). The pre-set delay increases by 1 hour each time the button is pressed, until h24 appears on the display, at which point pressing the button again will reset the delay start to zero. - Confirm by pressing the START/PAUSE button. The delay countdown will begin and when it has finished the programme will start automatically. It is possible to cancel the delay start by turning the programme selector to OFF.

If there is any break in the power supply while the machine is operating, a special memory stores the selected programme and, when the power is restored, it continues where it left OFF. The option buttons should be selected before pressing the START/PAUSE button.

OPTIONS Button

This button allows you to choose between three different options:

• AQUAPLUS: This option (available only in some programmes) allows you to wash the load in a much larger quantity of water and this, together with the new combined action of the drum rotation cycles, where water is filled and emptied, will give you garments which have been cleaned and rinsed to perfection so that the detergent dissolves completely, ensuring an efficient cleaning action. This function is for the people with delicate and sensitive skin. This function can be used for children's items and for washing of very dirty items, for which you are required to use a lot of detergent, or for washing of Towels whose fibres have the tendency to hold the detergent.
• HYGIENE +: Activated when you set 60°C of temperature. This option allows deep cleaning of your clothes by maintaining the same temperature for the whole wash.
• EASY IRON: This function allows you to minimize creases as much as possible, eliminating the intermediate spins or reducing the intensity of the last one.

If an option is selected that is not compatible with the selected programme, then the option indicator light first flashes and then goes off.

RAPID / STAIN LEVEL Button

This button allows you to choose between two different options, depending on the selected programme.

• RAPID: The button becomes active when you select the RAPID (14/30/44 Min.) programme on the knob and allows you to select one of three durations indicated.
• STAIN LEVEL Button: Once the programme has been selected, the wash time set for that programme will be automatically shown. This option allows you to choose between 3 levels of wash intensity modifying the length of the programme, depending on how much the fabrics are soiled (can only be used on some programmes as shown in the table of programmes).

TEMPERATURE SELECTION Button

This button allows you to change the temperature of the wash cycles. It is not possible to raise the temperature over the maximum allowed for the programme, in order to protect the fabrics. If you want carry out a cold wash, all the indicators must be off.

7. Troubleshooting and Warranty

Error Code Format

• Models with a display: The error is shown by a number preceded by the letter "E" (example: E2 = Error 2).
• Models without display: An error is shown by a sequence of flashes of every LED. The error code is shown by the number of flashes followed by a pause of 5 seconds (example: two flashes – pause 5 seconds – two flashes – repeating = Error 2).

Error Codes and Solutions

Other Anomalies

The standard manufacturer warranty covers faults caused by electrical or mechanical faults in the product due to an act or omission of the manufacturer. If a fault is found to be caused by factors outside the product supplied, misuse, or as a result of the instructions on use not being followed, a charge may be applied.

Use of Ecological Detergents

The use of ecological detergents without phosphates may cause the following effects:

• Cloudier rinse drain water: This effect is tied to the suspended zeolites which do not have negative effects on rinse efficiency.
• White powder (zeolites) on laundry at the end of the wash: This is normal; the powder is not absorbed by fabric and does not change its colour. To remove the zeolites, select a rinse programme. In the future, consider using slightly less detergent.
• Foam in the water at last rinse: This does not necessarily indicate poor rinsing. Consider using less detergent in future washes.
• Abundant foam: This is often due to the anionic surfactants found in the detergents which are hard to eliminate from laundry. In this case, do not re-rinse to eliminate these effects; it will not help at all. We suggest conducting a maintenance wash using a proprietary cleaner.

If the problem persists or if you suspect a malfunction, immediately contact an Authorised Customer Service Centre. It is always recommended to use original spare parts, that are available at our Authorised Customer Service Centres.

Wireless Parameters (for model with NFC function)

With this, the Candy Hoover Group Srl, declares that this appliance marked with CE complies with the essential requirements of the Directive 2014/53/EU. To receive a copy of the declaration of conformity, please contact the manufacturer at: www.candy-group.com

Warranty

The product is guaranteed under the terms and conditions stated on the certificate included with the product. The warranty certificate must be duly filled in and stored, so as to be shown to the Authorised Customer Service Centre in case of need. Proof of purchase must be made available at the time of any warranty-related repair.

The manufacturer declines all responsibility for any printing errors in the booklet included with this product. Moreover, it also reserves the right to make any changes deemed useful to its products without changing their essential characteristics.