Orders, Subscriptions, and Services for APEX
May 2022 | Rev. A02
Introduction
After your organization and administrator account are established within the APEX Console, you can create orders, save order drafts, and perform expansions as your offer allows.
Order Naming
When ordering your APEX solution, ensure your order has a unique name. Avoid using the same name for different orders. For example, a unique order name can include your company name, date of deployment, and deployment location. Upon renewal of your APEX solution subscription, the unique name carries over. If you update your subscription with new service levels, a new unique name is assigned. Cancelling your subscription results in the decommissioning of the unique order name.
Order Process Personnel
The order process can involve several individuals from your company:
- IT Administrator: This team member collaborates with your Dell Customer Success Manager (CSM) to define requirements.
- Site Administrator: This team member completes the site survey if you are purchasing an offer that includes hardware and you elect to host it yourself.
- Financial Manager: This team member can approve the draft and final order.
Order Process Steps
- Selecting the services and terms.
- Setting up the billing information.
- Completing the site survey if you are hosting a hardware component.
- Placing the APEX solution order.
After confirming your order, you can track its progress in the console until Dell Services activates all subscription services. From the Active Subscriptions area of the APEX Console, you can add capacity to your subscription services.
