Dell Technologies Residency Services

Residency Services: Key to Business Success

In the transition to the digital business era, companies must rapidly adapt to meet the needs of new and existing customers, and gain a competitive edge in a dynamic global market. This involves adopting innovative digital business models based on multicloud IT infrastructures that still incorporate legacy systems. Maximizing the performance of these complex IT environments requires greater operational efficiency and resilience.

IT directors and IT managers recognize that residency services help achieve their desired business objectives.

• 78% Increase organizational efficiency
• 78% Increase real-time reaction agility
• 76% Improve profitability
• 74% Help employees achieve good results in their work

60% of organizations consider digital infrastructure resilience key to business success, but struggle to attract and retain qualified IT personnel needed to manage complex environments, hindering IT operational improvements, revenue generation, and delaying digital objectives.

Residency services provide significant value, with respondents expressing high satisfaction with the knowledge of resident engineers regarding IT operational metrics and achieving specific results for business managers.

Residency Services Offer Quantifiable Results:

• 31% improvement in IT staff efficiency
• 26% reduction in costs dedicated to IT service delivery
• 25% improvement in technological performance

Savings of 1 to 3 months, with an average of 18 fewer incidents per month during the transition to new technology.

Maximize Technology Value with Residency Services

What is a Residency Services Expert?

A highly trained engineer specializing in a specific technology, with:

• Extensive training and testing.
• Broad global experience across major organizations and sectors.
• Evolving technical certifications to stay current with technology and needs.

How Can Residency Services Help My Business?

They ensure your company obtains maximum value from technology by:

• Adopting new technologies rapidly.
• Facilitating the transition to new technologies to maximize usage and minimize business disruptions.
• Assigning the most suitable solutions for your environment, optimizing configurations, processes, and IT procedures.
• Keeping technology running at peak performance.
• Sharing best practices to improve internal IT team capabilities.

Will Residency Services Meet My Unique Needs?

Flexibility and innovation make it the ideal option, with:

• Support from the global Dell Technologies network.
• Availability in over 100 countries.
• Rigorous resource selection process.
• Variety of options for modern business needs.
• In-person or virtual service delivery (in-person service can be in the local language).
• Minimum service of one week, with flexibility to adapt to changing needs.

Dell Technologies is recognized as an industry standard, with its engineers ranking among the top 10 in the Pearson VUE IT certifications survey.

Diverse Opportunities to Meet Modern Business Needs

For more information, visit Dell.com/Residency or contact your Dell Technologies sales representative.

eBook from IDC Interactive, sponsored by Dell Technologies, "The Value of Residency Services", November 2022.

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