Keurig Custom™ Use & Care Guide

Before You Brew

Follow these steps for initial setup and your first brew.

1. 1. Ready & Place

   Remove protective film and packing tape from the brewer. Place a large mug (12 oz minimum) on the drip tray.

   Illustration: A mug is placed on the drip tray of the brewer.

2. 2. Rinse & Fill

   Remove the water reservoir lid, then lift the reservoir straight up to remove it. If you have a Keurig Water Filter, install it now (refer to its starter kit for instructions). Rinse the reservoir with fresh water and fill to the top of the handle. Replace the lid and water reservoir. Note: Do not use distilled water.

   Illustrations: Show removing the water reservoir, filling it to the 'Max Fill' line, and replacing it.

3. 3. Cleansing Brew

   Do not insert a K-Cup® pod. When prompted for a cleansing brew, tap the BREW button to start. Discard the hot water in a sink. This one-time setup process is now complete.

   Illustration: The brewer with the 'BREW' button highlighted.

   Note: Between brew cycles, the brewer may take about a minute to reheat.

Brew Your First Cup

4. 4. Place Mug & Pod

   Place a mug on the drip tray. If using a travel mug, remove the drip tray and place the mug on the drip tray base. Lift the handle and place a K-Cup® pod in the K-Cup® pod holder. Lower the handle completely to close the lid.

   Illustrations: Show placing a mug on the drip tray, removing the drip tray for a travel mug, and placing a K-Cup pod into the holder.

   Note: Not all reusable coffee filters are compatible with this brewer. Visit support.commercial.keurig.com for more information.

5. 5. Brew & Enjoy!

   Tap the BREW button to brew with the current settings. To customize your brew, tap the current size, strength, or temperature at the top of the screen. Adjust the sliders to customize your brew, tap the check mark to confirm, and then tap the BREW button.

   Illustrations: Show the brewer's touch interface for customizing brew settings (size, strength, temperature) and confirming selections.

   Note: Brewing is complete when the "Enjoy" screen is displayed. The brewer will be ready to brew another cup in about a minute. For iced beverages, only use a plastic cup. Do not use glass.

   Caution: While brewing, there is extremely hot water in the K-Cup® pod holder. To avoid injury, do not lift the handle during the brewing process.

Enjoy your brew!

Brewer Features

• Customize your brew: Create each cup to your personal liking with a range of temperatures (warm to extra hot), sizes (4 oz to 12 oz), and strengths (balanced to intense).
• Favorites: Store custom settings as favorites for quick access.
• Over Ice: Brew hot over ice and enjoy cold. Makes full-flavored and delicious iced coffee. Do not use glass.
• Auto Off: Automatically turns your brewer off 2 hours after the last brew for energy savings. You can also program your brewer to shut off in 15-minute increments after your last brew or remain on all the time.
• High Altitude: Ensures your brewer works properly at higher altitudes (5,000 feet).

Programming Brewer Features

• Menu: When the brewer is plugged in and powered on, tap the [menu icon] button on the brewer's display to access the Menu. The Menu allows you to manage Favorites, access Settings, and view Support contact information.
• Switching between different brew modes: After inserting a K-Cup® pod and lowering the handle, the brewer's display shows Classic Brew settings or a Favorite. To switch to Over Ice or another Favorite, tap the left or right arrows on the display or swipe left or right on the current mode's name.
• Managing Favorites: Favorites can be added while customizing your brew by tapping the [heart icon] below the temperature slider. A Favorite can be deleted by tapping the [menu icon] button, then tapping Favorites, then tapping the [trash icon] next to the Favorite, and confirming deletion.
• Power on/off: If the brewer is plugged in and the display is off, tap the brewer's display or lift the handle to power on. To turn off, tap the [menu icon] button and then tap [power off icon].
• Set auto off: Tap the [menu icon] button, tap Settings, tap Power Options, tap Auto Off, and choose the preferred off time (15 minutes to 2 hours, or disabled).
• Set High Altitude: Tap the [menu icon] button, tap Settings, tap Advanced Controls, tap High Altitude, and select on or off.
• Set water filter reminder: Tap the [menu icon] button, tap Settings, tap Advanced Controls, tap Water Filter Reminder, and select on or off.

Caring for Your Brewer

Regular cleaning keeps your brewer running smoothly. Always turn off and unplug your brewer before cleaning. Keurig recommends using a Keurig® Rinse Pod or running a cleansing brew immediately after brewing hot cocoa or other sweetened pods to keep the needles clean.

Caution: Parts are not dishwasher safe.

Brewer Exterior

Clean the exterior with a paper towel and a non-vinegar glass cleaner. Never immerse the brewer in water or other liquids.

Illustration: A hand wipes the exterior of the brewer with a cloth.

Drip Tray

The drip tray holds up to 8 ounces of overflow and should be emptied and cleaned occasionally. Slide it toward you, keeping it level to avoid spilling. Clean with a damp, soapy, lint-free, nonabrasive cloth.

Illustration: The drip tray is slid out and cleaned.

Water Reservoir & Reservoir Lid

Clean the water reservoir lid and reservoir periodically with a damp, soapy, nonabrasive cloth. Rinse the reservoir thoroughly after cleaning to ensure no cleaning solutions remain. Fill with clean water and return to the brewer. Do not dry the inside of the reservoir with a cloth, as lint may remain. The reservoir lid and reservoir should not be put into the dishwasher.

Illustrations: Show the water reservoir and its lid being cleaned.

Note: If using a water filter, remove it before cleaning. The filter cartridge should be replaced regularly per its instructions.

K-Cup® Pod Holder and Needles

K-Cup® Pod Holder

To remove the K-Cup® pod holder, lift the handle and grasp the top. Push up from underneath until it releases. After cleaning, align the holder with the opening using the front ribs as a guide and snap into place from the top.

Diagram: Shows how to remove the K-Cup pod holder by lifting the handle and pushing from underneath.

Caution: Sharp needles puncture the K-Cup® pod. Do not put fingers in the holder.

Note: Remove used K-Cup® pods after brewing or as part of daily cleaning.

Funnel

The funnel can be removed from the K-Cup® pod holder by pulling until it pops off. To replace, orient the snaps to the indent and snap it back on.

Diagram: Shows the funnel being detached from the K-Cup pod holder.

Exit Needle

Remove the pod holder assembly and detach the funnel. Locate the exit needle on the inside bottom. Insert a straightened paper clip into the exit needle to loosen any coffee grounds.

Diagram: Shows a straightened paper clip being inserted into the exit needle.

Entrance Needles

Lift the brewer handle. Locate the entrance needles on the underside of the lid. To clean the holes, hold the handle up and carefully insert a straightened paper clip into all holes. Gently move it around to loosen coffee grounds. Lower the handle completely and run two cleansing brews without a K-Cup® pod.

Diagram: Shows a straightened paper clip being inserted into the entrance needles on the underside of the lid.

Tip: Refer to support.Keurig.com for video instructions on cleaning needles.

Descaling Your Brewer

Descale your brewer every 3-6 months. Do not use a K-Cup® pod during descaling. Calcium deposits or scale can build up, hindering performance. Regular descaling maintains the heating element and internal parts.

Descaling Procedure

You will need a large ceramic mug, fresh water, Keurig® Descaling Solution, and access to a sink. Allow approximately 45 minutes. Empty the water reservoir. Remove any Keurig® Water Filter.

STEP 1: Descaling Solution Rinse

Press the power button to turn the brewer off. Pour the entire bottle of Keurig® Descaling Solution into the emptied water reservoir. Fill the empty bottle with water and pour into the reservoir. Press the power button to turn the brewer back on. Place a large mug on the drip tray and run a rinsing brew using the largest brew size.

STEP 2: Descaling Rinse & Repeat

Repeat the rinsing brew process until you see the "add water" warning. Let the brewer stand for at least 30 minutes while still on. After 30 minutes, discard residual solution and rinse the reservoir thoroughly.

STEP 3: Fresh Water Rinse

Fill the water reservoir with fresh water to the top of the handle. Place a large mug on the drip tray and run a rinsing brew using the largest brew size. Discard the hot water. Repeat this process until you have completed at least 12 rinsing brews. You may need to refill the water reservoir.

Note: The cleaning action of Keurig® Descaling Solution may produce foam, which is natural. For heavily scaled brewers, output may be low initially. If this occurs: turn off/unplug the brewer, discard any solution, rinse the reservoir, refill with water, power on, and repeat Step 3. If the problem persists, allow the brewer to sit unplugged for 30 minutes before continuing.

Troubleshooting

Grounds in Your Coffee

Grounds may have gathered in the exit or entrance needles. Clean them using a straightened paper clip. Refer to the exit needle and entrance needle care instructions.

Excessive Grounds in the K-Cup® Pod Assembly Housing

Do not use already-punctured pods, as this may result in grounds escaping through holes in the lid.

Brewer Will Not Brew

If you see the "add water" warning, add water to the reservoir (fill to the handle line) and ensure the reservoir is seated properly. If the warning persists, contact Customer Service.

Brewing a Partial Cup

• The exit needle may be clogged. Refer to exit needle care instructions.
• The water reservoir may have been removed during brewing. Replace it and perform a rinsing brew without a K-Cup® pod.
• The brewer may need descaling. If the descaling procedure has been repeated twice and the issue persists, contact Customer Service.

Brewer Does Not Have Power or Shuts Off

• Plug the brewer into its own grounded outlet. Avoid overloading the circuit.
• The brewer is set to turn off automatically 2 hours after the last brew for energy savings. This can be adjusted in 15-minute increments.
• If the brewer still has no power, contact Customer Service.

Brewer Will Not Close or Brew With My K-Cup®

Older My K-Cup® reusable coffee filters may not be compatible due to the number of entrance needles. The compatible filter has five holes on its lid.

Helpful Hints

Water quality varies. For undesirable tastes (e.g., chlorine, mineral), use bottled or filtered water. Do not use distilled water. A Keurig® Water Filter can help remove impurities and improve taste.

Regular Maintenance

* A rinse brew is running a hot water cycle with no K-Cup® pod. Run a rinse brew immediately after using a pod with hot cocoa or milk ingredients. If the brewer is not used daily, repeat a rinse brew before the first serving.

** If the brewer will be unused or in storage for an extended period (e.g., over a month), a full descale procedure can be conducted before and after storage.

Storage

Empty the water reservoir before storing or transporting. Store your brewer in a safe, frost-free environment in its upright position to avoid water leakage. Storing in a cold environment risks water freezing and causing damage. When preparing to use after storage, rinse the water reservoir with fresh water and run three rinsing brews without a K-Cup® pod.

If moving the brewer, turn it off, unplug it, and empty the water reservoir. If it has been in a sub-freezing environment, let it warm to room temperature for at least 2 hours before use. Conduct a descaling procedure as appropriate.

Service

This brewer is not user-serviceable beyond the recommended cleaning and maintenance. For service, refer to the Warranty section.

Click or Call!

Have Questions? We're here to help. Visit Support.Commercial.Keurig.com for step-by-step videos on cleaning, descaling, and more.

Still Need Help? Give us a call at 1-866-669-8922.

Warranty

LIMITED ONE-YEAR WARRANTY

Keurig Green Mountain, Inc. (Keurig) warrants that your brewer will be free of defects in materials or workmanship under normal home use for one year from the date of purchase. Register your brewer on Keurig.com/New for purchase information storage. Keurig will, at its option, repair or replace a defective brewer without charge upon receipt of proof of purchase. A replacement brewer may be new or reconditioned and will carry a new limited one-year warranty.

This warranty applies to brewers operated in the United States and Canada. It grants specific legal rights that may vary by state or province.

Only the use of Keurig® K-Cup® brand pods and accessories guarantees proper functioning and lifetime. Damage or malfunction from non-Keurig® pods/accessories may not be covered or may incur a service fee.

WHAT IS NOT COVERED BY THE LIMITED WARRANTY?

This warranty does not cover consequential or incidental damages (e.g., property damage) or expenses resulting from any breach of warranty, even if foreseeable. Some states/provinces do not allow these limitations.

This warranty also does not cover damages caused by use of non-Keurig® pods/accessories, unauthorized service, non-genuine Keurig® parts, abuse, misuse, inappropriate power supply, or acts of God.

OTHER LIMITATIONS

This warranty is exclusive and in lieu of all other express warranties. Keurig specifically disclaims all other warranties, including implied warranties of MERCHANTABILITY or FITNESS FOR ANY PARTICULAR PURPOSE. Some states/provinces do not allow these disclaimers or limitations on implied warranty duration.

HOW DO YOU OBTAIN WARRANTY SERVICE?

Call Keurig Customer Service at 1.866.901.BREW (2739). Please obtain a Return Materials Authorization (RMA) number from Customer Service before returning your brewer for servicing. Returns without an RMA number will be sent back without servicing.

Keurig Custom™ Single Serve Coffee Maker Parts

A diagram labels the various parts of the Keurig Custom brewer:

• A. Water Reservoir Lid
• B. MAX Fill Line
• C. Water Reservoir
• D. Water Reservoir Base
• E. Handle
• F. K-Cup® Pod Holder Assembly
• G. K-Cup® Pod Assembly Housing
• H. Drip Tray Plate
• I. Drip Tray
• J. Drip Tray Base

Diagram: Labels the parts A through J of the Keurig Custom brewer.

For replacement parts, please contact Customer Service.

Find your perfect pod: With over 75 brands and hundreds of varieties, find your match at keurig.com/new.