Bay Alarm Medical SOS Micro User Guide

How to Charge SOS Micro™

IMPORTANT: Fully charge SOS Micro™ before first use or whenever the red battery light is flashing while off the cradle to ensure the device can function properly.

Plug in the charging cradle and set the SOS Micro™ into place by pressing it down. The SOS Micro™ will announce 'Charging'.

Typical charging time is 2-3 hours. The red battery light flashes every 5 seconds while charging and is steady red when SOS Micro™ is fully charged.

NOTE: Battery life will vary based on settings selected by Bay Alarm Medical.

Please contact Bay Alarm Medical at 877-522-9633 with any questions. Only charge as needed. Wear your device as often as possible to be protected. If the battery is low, the device will state, “Battery low, please charge” or “Call failed, battery low" when you press the call button. It will then power off.

Charging Steps

1. Locate the gold charging pins on the back of the SOS Micro™ device.
2. Plug in the charging cradle and wait for a red light to turn on.
3. Line up the gold pins on SOS Micro™ with either set of gold pins on the charging cradle.
4. Set the device into place by pressing it down into the charging cradle. The device should then announce 'CHARGING'.

When the SOS Micro™ device is charging, the red status light will flash every 5 seconds.

Meet SOS Micro™

Device Components:

• 1. Call Button
• 2. Blue Status Light/Red Status Light
• 3. Speaker
• 4. Microphones
• 5. Charging Pins

Status Light Indicators:

Red status light around call button:

• While charging, the red status light will flash every 5 seconds until the device is fully charged.
• Once fully charged, the red status light will be steady.
• If the battery is low, the red status light will slowly flash when off the charging cradle.

Blue status light around call button:

• During an SOS call, the blue status light will be steady.
• The blue status light will also flash every 5 seconds while charging.
• The light will flash blue every 26 seconds when off the cradle.

How to Call for Help

1. Press and hold the SOS call button for 3 seconds until the blue status light turns on.
2. After a moment, the device will announce, “CALLING THE SUPPORT CENTER”.
3. When an operator answers, let them know you're just testing.

* If SOS Micro™ does not connect properly, please contact Bay Alarm Medical immediately.

AVA - Automated Voice Assistant

When you press your call button, our automated virtual assistant AVA will answer your call. A live operator will be available if help is needed.

When an alarm is received within 30 minutes of a previous alarm answered by AVA, the second alarm will bypass AVA and go directly to an operator.

Replace Wristband

Follow these steps to replace the wristband:

1. Turn SOS Micro™ over and locate the small silver quick release pins on each wrist strap.
2. To remove the existing wrist straps, slide the quick release pin toward the center of the device and pivot the strap away from the device.
3. To put the new wrist strap on the device, insert one side of the horizontal bar on the new band into the device, and then slide the quick release pin toward the center of the device.
4. Pivot the strap into the device, sliding the quick release pin back into position once the strap is firmly in the device.

The device has a Device ID: F166ZI and is made in China.

Cleaning SOS Micro™ Weekly

We recommend that you clean SOS Micro™ weekly to ensure proper charging.

Take a soft cloth, such as an eyeglass cleaning cloth, and gently rub the gold contacts on the device and charging cradle to remove dirt, oil, and debris.

You can also spray household cleaner onto the cleaning cloth (though do not spray directly onto the device or cradle) to remove debris.

Example: Cleaning the gold charging contacts on the bottom of SOS Micro™.

Example: Cleaning the speaker holes on the top of the SOS Micro™.

Important Information and Acknowledgements

Coverage:

This product requires adequate cellular coverage to work properly. It is important to test the device to know if it works in your area. Environmental and topographical conditions may also affect your coverage. If you experience coverage issues, please contact Bay Alarm Medical at 877-522-9633 immediately.

Charging:

Battery life lasts up to 36 hours. Please contact Bay Alarm Medical with any questions. Wear your device at all times and only charge when necessary. Failure to follow charging procedures will result in the device not being able to function properly.

Water-Resistant:

SOS Micro™ is IP67 water-resistant. SOS Micro™ should not be submerged. SOS Micro™ should be towel-dried after exposure to water.

Pacemakers:

Individuals with pacemakers should consult their physician and review their pacemaker materials regarding interaction with cell phones, and take the same precautions the materials recommend for this device.

Location-Based Services

Some of the Equipment uses technology to permit third-parties, including the Monitoring Center, to determine your physical location at any given time (the "Location Based Services"). Location Based Services may work even if you are not in communication with the Monitoring Center. The accuracy of the Location Based Services is limited, and the Company, the Operators, the Monitoring Center, the Responders, or others may not be able to identify your location or the location of the Equipment precisely or at all. You authorize the Company to collect location-based information. Location-based information will only be shared with the Operators, the Monitoring Center, the Responders, any person or entity that acquires the Company and/or the Company's interest in and to the Monitoring Services, or any other person or entity you specifically designate, and only for the purpose of providing and improving the Monitoring Services.

ANY AND ALL LOCATION-BASED INFORMATION IS MADE AVAILABLE FOR INFORMATIONAL AND PLANNING PURPOSES ONLY AND IS NOT INTENDED TO BE RELIED UPON IN SITUATIONS WHERE PRECISE LOCATION INFORMATION IS NEEDED OR WHERE ERRONEOUS, INACCURATE, TIME-DELAYED OR INCOMPLETE LOCATION OR MAP DATA MAY LEAD TO DEATH, PERSONAL INJURY, OR PROPERTY OR ENVIRONMENTAL DAMAGE. YOU AGREE THAT LOCATION-BASED INFORMATION MAY VARY FROM ACTUAL LOCATION(S), ROAD, OR TERRAIN CONDITIONS DUE TO FACTORS THAT CAN AFFECT THE ACCURACY OF THE MAP DATA, SUCH AS, BUT NOT LIMITED TO, WEATHER, ROAD, AND TRAFFIC CONDITIONS, GEOPOLITICAL EVENTS, AND CONDITION OR STATUS OF YOUR CELLULAR PHONE OR CELLULAR SERVICES. WE DO NOT GUARANTEE ACCURACY OR COMPLETENESS OF ANY LOCATION-BASED INFORMATION.

FCC Compliance

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult Bay Alarm Medical or an experienced radio/TV technician for help.

IC Compliance

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's license-exempt RSS(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil contient des émetteurs / récepteurs exemptés de licence conformes aux RSS (RSS) d'Innovation, Sciences et Développement économique Canada. Le fonctionnement est soumis aux deux conditions suivantes: 1. Cet appareil ne doit pas causer d'interférences. 2. Cet appareil doit accepter toutes les interférences, y compris celles susceptibles de provoquer un fonctionnement indésirable.

CAN ICES-3(B)/NMB-3(B)