Bay Alarm Medical SOS Smartwatch User Guide

In This Guide

1. Set Up the Device
2. Settings & Device Info
3. Test & Call For Help
4. Auto Fall Detection
5. Steps Goal
6. Watch Face Gallery
7. Shake-to-Wake Feature
8. Weather & Volume
9. Caregiver Tracking App

What's Included

• SOS Device
• Docking Cradle
• Charging Cable
• Power Supply

Service Packages

• SOS Smartwatch Device
• SOS Smartwatch with Fall Detection

SOS Smartwatch Features

1 - Touch Screen

The primary interface for interacting with the watch.

2 - SOS Button (& Back Button)

Press and hold to call for help. Also functions as a back button.

3 - Home Button (& Sleep Button)

Press to return to the Home Screen or put the watch to sleep.

4 - Speaker

For audio alerts and communication.

5 - Mic

For voice input and communication.

6 - Charging Port

Connects to the docking cradle for charging.

[Image: Front and back of the SOS Smartwatch with numbered callouts for features.]

Setting Up Your SOS Smartwatch

Stay protected and wear your device daily. Charge it up at night.

1. Connect the charging cable: Insert the micro USB into the docking cradle and the standard USB into the power supply. Plug into a power outlet.
2. Dock the device: Place the SOS Smartwatch onto the cradle with the SOS button facing up. The device will turn on and announce, "Your device is now charging."

NOTE: Charging may take up to 6 hours. During charging, an LED light on the docking cradle will display RED. Once fully charged, the light changes to GREEN.

Battery Life

The SOS Smartwatch can last up to 1 day from a full battery charge.

NOTE: Low cell coverage and how often the device is activated (e.g., false alarms, shake-to-wake) will affect battery power.

It is advised to only charge the device when deemed necessary. Although the device can be charged daily, this practice is not recommended.

If removed from the cradle too soon, the device will announce, "Watch not fully charged."

Turn On Device

If the device is fully off, hold the Home Button for a few seconds to switch it on.

[Image: SOS Smartwatch on charging cradle, displaying '88%' battery life and red charging indicator.]

Access the Settings Screen

From the Home Screen, tap the center of the watch face. This will minimize the current screen and display the Main Menu.

[Image: SOS Smartwatch Home Screen, showing time, date, and day.]

From the Main Menu, swipe from right to left to display the Settings Screen.

[Image: SOS Smartwatch Main Menu screen.]

From the Settings Screen, tap the Gear icon. This will direct you to Device Info.

[Image: SOS Smartwatch Settings Screen.]

View Device Information

To find device information, tap the Gear icon, then tap User Settings.

[Image: SOS Smartwatch Device Info screen, showing 'User Settings' and phone number.]

The Device Info screen displays general details about the watch.

To scroll through the Device Info screen, swipe from the bottom of the screen to the top.

[Image: SOS Smartwatch Device Info screen showing IMEI, ICCID, Serial Number, and Firmware Version.]

Listed details include:

1. Phone number
2. IMEI number
3. ICCID number
4. Serial number
5. Firmware

How to Test the Device or Call for Help

NOTE: We recommend that you test the device weekly.

Press and hold the red SOS button. The device will announce, "Hold for 5 seconds, to call for help."

[Image: SOS Smartwatch showing 'Hold for 5 seconds SOS'.]

When the "Cancel" option appears, you have an additional 5 seconds to cancel the alert.

[Image: SOS Smartwatch showing '5 seconds until SOS' and 'Cancel' buttons.]

If not canceled, the device will announce, "Calling for help. You may release the button."

NOTE: If you tap the Cancel button, the call will end and return to the Home Screen.

The device screen will display "Calling..." as it attempts to dial and connect with the Monitoring Center.

[Image: SOS Smartwatch displaying 'Calling...'.]

Next, the screen will display, "Dialing...". You will hear ringing until it connects.

[Image: SOS Smartwatch displaying 'Dialing...'.]

Finally, the screen will display, "Connected." A dispatcher will speak through the device to ascertain the medical alert user's status.

[Image: SOS Smartwatch displaying 'Connected'.]

How Auto Fall Detection Works

The feature activates after a sudden, downward movement, followed by 30 seconds of no movement. If possible, the medical alert user should always press SOS.

NOTE: If the medical alert user promptly resumes movement after a fall, the Fall Detection functionality will not be triggered.

After a fall, if there is no movement for 30 seconds, the watch will announce, "Have you fallen?"

[Image: SOS Smartwatch Home Screen.]

Tapping 'CANCEL' will end the Fall Detection sensor and return the watch to the Home Screen.

Tapping 'HELP' will force a call to the Monitoring Center.

[Image: SOS Smartwatch showing 'Fall Detected', 'Did you fall?', 'Cancel', and 'Help' options.]

NOTE: The signal is NOT received by the Monitoring Center if you select ‘CANCEL.’

The status bar will continue to progress. After 10 seconds, if no selection is made, the watch will automatically place a call to the Monitoring Center.

[Image: SOS Smartwatch showing a progress bar for 'Fall Detected'.]

The screen will then display, "Connected."

[Image: SOS Smartwatch displaying 'Calling...' and 'Connecting...'.]

The signal has been received, and the medical alert user is now in the queue for the next available representative. A dispatcher will speak through the device.

[Image: SOS Smartwatch displaying 'Connected'.]

View Your Steps & Set a Goal

From the Home Screen, tap the center of the watch face to minimize the current screen and display the Main Menu.

[Image: SOS Smartwatch Home Screen.]

From the Main Menu, tap on the Steps App (represented by a tennis shoe icon).

[Image: SOS Smartwatch Main Menu screen.]

The steps overview will display today's current number of steps and your set goal.

[Image: SOS Smartwatch Steps Overview screen, showing current steps and goal.]

To update a step goal, scroll up and tap the "Change Goal" button. This will direct you to the goal screen.

[Image: SOS Smartwatch showing the 'Change Goal' button.]

Tap the plus (+) or minus (-) button to increase or decrease the number of steps by either 100 or 500.

[Image: SOS Smartwatch Goal Screen, showing step goal adjustment buttons (+/-).]

Scroll up and tap the "Save" button. The display will return to the steps overview with the new goal.

[Image: SOS Smartwatch showing the 'Save' button.]

How to View the Watch Face Gallery

From the Home Screen, tap the center of the watch face to minimize the current screen and display the Main Menu.

[Image: SOS Smartwatch Home Screen.]

From the Main Menu, swipe from right to left to display the Settings Screen.

[Image: SOS Smartwatch Main Menu screen.]

From the Settings Screen, tap the Gear icon. This will direct you to Device Info.

[Image: SOS Smartwatch Settings Screen.]

From the Device Info screen, tap on the User Settings button. This will direct you to the PIN Screen.

[Image: SOS Smartwatch Device Info screen, showing 'User Settings'.]

Enter the default passcode: 1-2-3-4. Upon entry of the last code digit, you will be directed to the Settings Menu.

[Image: SOS Smartwatch PIN entry screen.]

From the Settings Menu, tap the "Watch Face" button. This will direct you to the Watch Face Gallery.

[Image: SOS Smartwatch Settings Menu, showing 'Watch Face' and 'Shake-to-Wake' options.]

Watch Face Gallery

To scroll through the Watch Face Gallery, swipe from right to left.

Once you've found the preferred display, tap on it to save.

[Image: SOS Smartwatch displaying a Digital - Sky watch face.] Digital - Sky

[Image: SOS Smartwatch displaying a Digital - Blue watch face.] Digital - Blue

[Image: SOS Smartwatch displaying a Digital - Purple watch face.] Digital - Purple

[Image: SOS Smartwatch displaying a Full Digital - Blue on Black watch face.] Full Digital - Blue on Black

[Image: SOS Smartwatch displaying a Full Digital - Green on Black watch face.] Full Digital - Green on Black

[Image: SOS Smartwatch displaying a Full Digital - Orange on Black watch face.] Full Digital - Orange on Black

[Image: SOS Smartwatch displaying a Digital - Orange watch face.] Digital - Orange

[Image: SOS Smartwatch displaying a Digital - Green watch face.] Digital - Green

[Image: SOS Smartwatch displaying a Dial - Black watch face.] Dial - Black

[Image: SOS Smartwatch displaying a Dial - Blue watch face.] Dial - Blue

[Image: SOS Smartwatch displaying a Dial - Purple watch face.] Dial - Purple

[Image: SOS Smartwatch displaying a Dial - Indigo watch face.] Dial - Indigo

[Image: SOS Smartwatch displaying a Full Digital - Blue on Indigo watch face.] Full Digital - Blue on Indigo

[Image: SOS Smartwatch displaying a Full Digital - Green on Indigo watch face.] Full Digital - Green on Indigo

[Image: SOS Smartwatch displaying a Full Digital - Orange on Indigo watch face.] Full Digital - Orange on Indigo

[Image: SOS Smartwatch displaying a Full Dial - Black watch face.] Full Dial - Black

How the Shake-to-Wake Feature Works

When the Shake-to-Wake feature is enabled, the watch face will wake up whenever it senses the medical alert user move an arm up to view the time, etc.

NOTE: This feature can be turned off at any time to help extend battery life.

To access this setting, tap the Gear icon, then tap User Settings.

[Image: SOS Smartwatch Settings Menu, highlighting the 'Shake-to-Wake' option.]

[Image: SOS Smartwatch Settings Screen.]

From the PIN Screen, enter the default passcode: 1-2-3-4. Upon entry of the last code digit, you will be directed to the Settings Menu.

[Image: SOS Smartwatch PIN entry screen.]

Beneath the "Shake-to-Wake" option, slide the switch on (left to right).

This will prompt a warning screen.

[Image: SOS Smartwatch warning screen asking to reboot for Shake-to-Wake.]

Tap the 'Yes' button to reboot the watch. The screen will display the message, "Rebooting." This process takes 1-2 minutes.

NOTE: No change will take effect until the watch is rebooted.

[Image: SOS Smartwatch displaying 'Rebooting...'.]

When the reboot is finished, the screen will display the Bay Alarm Medical logo and then return to the Home Screen.

View Today's Weather Forecast

From the Main Menu, tap the Weather App (rain cloud icon). It will direct you to an overview of today's local weather.

[Image: SOS Smartwatch Main Menu screen.]

Scroll through the weather forecast screen to view information. Swipe from the bottom of the watch screen to the top.

[Image: SOS Smartwatch Weather Forecast screen, showing 'Pasadena 85° Haze'.]

Stats include: today's temperature range, weather condition, humidity, wind speed, and times for both sunrise and sunset.

[Image: SOS Smartwatch showing detailed weather stats like humidity, feels like, wind speed, and sunrise/sunset times.]

How to Change the Brightness & Volumes

From the PIN Screen, enter the default passcode to access the Settings Menu. (For more steps to get to this screen, see pages 12 & 13).

[Image: SOS Smartwatch PIN entry screen.]

From the Settings Menu, tap the Brightness buttons and find the right intensity.

[Image: SOS Smartwatch Settings Menu.]

[Image: SOS Smartwatch Brightness Screen, showing 'Screen Brightness' adjustment.]

From there, tap the Volume buttons and make adjustments.

[Image: SOS Smartwatch Volume Screen, showing 'Ring Volume' and 'Call Volume' adjustment.]

How to Power Off the Device

From the PIN Screen, enter the default passcode to access the Settings Menu. (For more steps to get to this screen, see pages 12 & 13).

[Image: SOS Smartwatch PIN entry screen.]

From there, scroll all the way down the list of settings.

[Image: SOS Smartwatch Settings Menu.]

Tap the red 'Power Off' button.

[Image: SOS Smartwatch showing the 'Power Off' button.]

How to Reset the Device

Press and hold the Home Button (right side) for 60 seconds. The watch will vibrate and start the reset process.

[Image: SOS Smartwatch Home Screen.]

After about 30 seconds, the screen will display the Bay Alarm Medical logo.

Once it completes, it will return to the Home Screen.

[Image: SOS Smartwatch displaying the Bay Alarm Medical logo during reboot.]

FAQs

Q: May I shower while still wearing my SOS Smartwatch?

We advise against submerging the device in water while bathing. However, it is permissible to leave it on during showering.

Q: Can the SOS Smartwatch connect to a cellular phone?

No, this device is separate. Communication is provided by coverage serviced with a SIM card through AT&T or Verizon cellular service.

Q: What happens if I accidentally trigger an alarm on my watch?

If this happens, allow the call to be directed to the Monitoring Center. A representative will respond via the device speaker. Confirm that it was a false alarm and that you are safe.

Q: Is it okay to wear the device if I have a pacemaker?

There is a magnet in the device that could possibly affect the pacemaker. We highly recommend following up with your doctor to determine if this device can be used.

Bay Alarm Medical App with Caregiver Tracking

Stay in the know. See the current location of your loved one in real-time. Access location history and get notified if the battery gets low.

Free download for all SOS Smartwatch users.

[Image: Bay Alarm Medical app on a smartphone, showing the 'Caregiver Tracking' screen with map, battery life, and step counter.]

[Image: 'Download on the App Store' badge.]

[Image: 'Get it on Google Play' badge.]

Refer A Friend, Reward Yourself

Receive a FREE month of service if you have a friend sign up with Bay Alarm Medical.

How do I get my free month?

After 60 days following your friend's activation, a credit for a free month of service will be processed. To receive your credit, please ensure they mention your full name at the time of order.

Is there a referral limit?

Not at all! Tell as many friends as you'd like. Receive a free month for each friend that signs up with a new subscription plan. If 12 friends sign up and stay for 60+ days, you could earn 12 months of free service!

[Image: Bay Alarm Medical logo.]

SOS Smartwatch

MEDICAL ALERT SYSTEM

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