Quick Start Guide and Terms & Conditions
Read this document before operating the mobile device, accessories, or software (defined collectively and individually as the "Product") and keep it for future reference. This document contains important Terms and Conditions. Electronic acceptance, opening the packaging, use, or retention of the Product constitutes acceptance of these Terms and Conditions.
Your device
Samsung Galaxy S24 Ultra
Depicts the Samsung Galaxy S24 Ultra, highlighting the S Pen stylus.
Samsung Galaxy S24+ / S24
Shows the Samsung Galaxy S24+ and S24 smartphones.
Key components identified:
- S Pen: Stylus for enhanced interaction.
- SIM card tray: Slot for a physical SIM card.
- Camera: Advanced camera module.
- Volume button: Button to adjust audio volume.
- Side button: Button for power, lock/unlock, and other functions.
- USB/Charging/Audio port: USB Type-C port for charging and connectivity.
Get started
Activate your device
A physical SIM card is not needed for activation. Your new device has an eSIM, which is built into the device. To activate the eSIM, power on the device and follow the prompts. For activation assistance, please contact Verizon at 1-800-922-0204.
Charge your device
Use the included USB Type-C 3A cable and a USB Type-C adapter (sold separately). Use only Samsung approved charging devices and accessories. Damage caused by unapproved accessories may not be covered by warranty.
For more information about charging, visit samsung.com/us/support/answer/ANS00078994/.
Turn the device on
Press and hold the Side button for a few seconds.
Set up your device
Scan the code
Scan the provided QR code or visit kaywa.me/switchtogalaxy for more information on how to switch from your old device.
Start using your new device
Follow the on-screen prompts. The device may display "Welcome!" and prompt for "Start", "Emergency call", or "Accessibility" options.
Do more
Need help?
Access support resources:
Find the user guide
Access tips and the full user guide via the device's Settings menu or online.
Manage your account
Use the My Verizon Mobile app to manage your account, track usage, edit information, and pay your bill.
International travel
For features and rates when outside the US, visit verizon.com/plans/international/.
Customer service
Contact Verizon Customer Service: Call 800.922.0204. Follow on X (Twitter) @VerizonSupport or Facebook @Verizon. Download a User Guide from verizon.com/support.
Additional information
Your wireless device and third-party services
Verizon Wireless is the carrier, but many services are provided by third parties. Verizon Wireless is not responsible for your use of the device or non-Verizon applications/services. Specific third-party terms, conditions, and privacy policies apply. Review these carefully before use.
Terms & Conditions
Important Legal Information
This document contains important Terms and Conditions. Electronic acceptance, opening packaging, use, or retention of the Product constitutes acceptance. Obtain a full copy of Terms and Conditions and Samsung Standard One-year Limited Warranty by contacting Samsung.
Dispute Resolution Agreement
This Product is subject to a binding Dispute Resolution Agreement with SAMSUNG ELECTRONICS AMERICA, INC. ("Samsung"). To opt out within 30 calendar days of purchase, email optout@sea.samsung.com or call 1-800-SAMSUNG (726-7864).
Full Legal Documents
The Dispute Resolution Agreement, Standard One-year Limited Warranty, End User License Agreement (EULA), and additional Health, Safety and Device care information are available at:
This information is also accessible on the device via Settings > About phone (or About device/watch/tablet) > Legal information > Samsung legal, or by searching for "Legal".
FCC Certification
Access FCC certification via Settings > About phone (or About device/watch/tablet) > Status (or Status information).
Diagnostic Software
The device may have diagnostic software reporting usage and performance for network quality improvement. Refer to your service provider's terms and conditions or privacy policy.
Specific Absorption Rate (SAR) and RF Signals
For SAR certification information, visit:
- www.fcc.gov/general/radio-frequency-safety-0
- www.fcc.gov/encyclopedia/specific-absorption-rate-sar-cellular-telephones
- www.samsung.com/sar
For information on Exposure to Radio Frequency (RF) signals, visit www.samsung.com/us/support/legal/mobile and select Health and Safety Information > Radio Frequency (RF) signals.
Safe Handling & Recycling of Batteries
⚠️ WARNING! Never dispose of batteries in fire as they may explode. Do not disassemble, crush, puncture, heat, burn, or reuse batteries. For more information, visit call2recycle.org or call 1-800-822-8837. Alternatively, visit www.samsung.com/recycling or call 1-800-SAMSUNG.
FCC Part 15 Information and Notices
This device complies with part 15 of the FCC Rules. Operation is subject to conditions: (1) no harmful interference, and (2) acceptance of any received interference. Operate devices supporting wireless power sharing at least 8 inches/20 cm from your body.
FCC Hearing Aid Compatibility (HAC)
The FCC requires devices to be compatible with hearing aids. For more information, visit www.fcc.gov/consumers/guides/hearing-aid-compatibility-wireline-and-wireless-telephones.
HAC for newer technologies: This phone is tested for some wireless technologies with hearing aids. Newer technologies may not yet be tested. Try features in different locations with your hearing aid or cochlear implant. Consult your service provider or manufacturer for compatibility information. For return/exchange policies, consult your service provider or retailer.
ANSI standard for HAC: Tested to ANSI C63.19-2019. Devices are either HAC-compliant or not. Conversational gain is tested with and without hearing aids; the listed gain is the lowest found.
Emergency Calls
Emergency calls may not be possible on all networks or when certain features are in use. Check with local service providers. Deactivate features like call blocking if needed for emergency calls.
Smart Practices While Driving
Samsung promotes responsible driving. For more information, visit www.samsung.com/us/support/legal/mobile and select Health and Safety Information > Smart practices while driving.
Responsible Listening
⚠️ CAUTION! Avoid potential hearing loss by not exposing yourself to loud sounds for prolonged periods. For more information, visit www.samsung.com/us/support/legal/mobile and select Health and Safety Information > Responsible listening.
Pacemaker and Implantable Medical Devices
⚠️ CAUTION! Consult your healthcare provider before using mobile electronic devices if you have implantable medical devices. For more information, visit www.samsung.com/us/support/legal/mobile and select Health and Safety Information > FCC Part 15 Information and Notices.
Company Information
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660
Phone: 1.800.SAMSUNG (726-7864)
Internet: www.samsung.com
© 2024 Samsung Electronics America, Inc. Samsung & Samsung Galaxy are registered trademarks of Samsung Electronics Co., Ltd. Other company and product names mentioned herein may be trademarks of their respective owners. Screen images simulated. Appearance of device may vary. Images shown are for reference only. If you use a screen protector, make sure it allows for use of screen features.
