Soho Frameo 21.5" Full HD Digital Photo Frame

Digital Photo Frame Overview

The Digital Photo Frame Overview shows two diagrams. The first, a front view, displays the frame with numbered callouts: 1. Frame, 2. Power On/Of Button, 3. Speaker, 4. Wall Mount Hole. The second diagram, a rear view, shows: 5. Stand, 6. USB Type-C port, 7. USB port, 8. DC IN port, 9. Micro SD Card Slot.

21.5" WiFi Frame Features

• Support 2.4G WiFi
• Built-in Memory: 32GB
• Screen Resolution: 1920x1080

Specifications

Getting Started

Congratulations on your brand new Soho Frameo photo frame! If you are new to using Frameo, start by following the Frameo quick setup or the on-screen guide when powering it on for the first time. Once your Frameo frame is set up, you can start connecting it to your friends and family.

Frameo app

To send photos to your frame, use the Frameo app for iOS or Android.

Scan the QR code to find the app.

Video tutorials

Check out the "Frameo Tutorials" playlist on YouTube for informative videos on how to get started using Frameo. Scan the QR code to the right or use the link to find the playlist.

bit.ly/3zKtxWX

Frameo Quick Setup

When starting your frame for the first time, you will need to set it up:

• Select a language. This will be the language used on the Frameo.
• Connect your frame to the internet by connecting it to Wi-Fi.
• Verify or correct the date and time.
• Frameo may ask you to update to the latest version. It is recommended to update your frame before continuing if asked to.
• Enter your name and the location where you have placed your frame, e.g. "John Doe" and "Living room", "Kitchen" or "Office".
• Finally, set the timezone if not already correct.

Start Using Frameo

The next step is to connect Frameo with your friends and family by providing them with a code from your frame.

If you want to be able to send photos to the frame yourself, download the app for iOS or Android on the App Store or Google Play. Then use the code to connect your frame and app as described below.

Connecting a New Friend

Make sure that your friend has downloaded and installed the Frameo app.

Click the add friend icon ➕ on your frame. A dialog will appear showing a connection code, which is valid for 12 hours. Now share this code in whatever fashion you prefer, e.g., SMS, E-Mail, IM, or phone call, to your friend.

Once your friends have added the code in their Frameo app, they will automatically appear on your frame and be able to send you photos.

Read the chapter "Change options for a friend" to allow connected friends to retrieve and share the connection code via the smartphone app.

Navigating Your Frameo

Swipe left or right to go through your photos. To access the menu, simply tap once on the screen.

In the menu, you will find the most used features:

• Add friend ➕: This will generate a code that you can share with your friends and family so they can connect and send photos to your frame.
• Settings ⚙️: Opens the Settings.
• Power menu ⏻: Opens the Power menu.
• React: Opens the React menu. (This menu can also be accessed by double-tapping on the screen).
• Hide photo: Hides the current photo. This means the photo will no longer be shown in the slideshow. If needed, the photo can be shown again through the settings menu.
• Gallery: Opens a gallery which allows for easy and fast navigation through your photos.
• Fit to frame/Fill frame: This toggles how the photo is shown.

The "Fill frame" option is the default. The photo is scaled to fill the whole screen, centered around the most important part. "Fit to frame" ensures the entire photo is shown on the screen, potentially adding background bars on the sides or top/bottom.

Adjust photo

Allows you to adjust the position of the photo in the frame for an even better fit. You can also use ? to rotate your photo, and ✏️ to edit the caption on imported photos. For received photos, please ask the sender to edit the caption in the Frameo app.

Interacting with Videos

When a video is shown, two additional controls are displayed: one for play/pause and one for volume.

• Press ▶️ to start the video playback. Pressing || will pause the video playback.
• Press ? to open the volume slider. Use the slider to adjust the volume level for video sounds.
• Pressing ? will mute the video, while pressing ? will unmute the video.

Power Menu

Tap the power icon ⏻ to access the power menu. Here you can power off using ⏻, restart your frame using ?, or enter sleep mode using ?.

NB: Make sure to always use the power off button on the device or in the power menu to turn Frameo off. Never disconnect power when Frameo is running.

React Menu

Tap one of the reactions to let the sender know how it made you feel:

• ❤️ (Love)
• ? (Laugh)
• ? (Surprised)
• ? (Sad)

External Storage Menu

When inserting an external storage (e.g., a microSD card), a menu will automatically appear with three options:

• Press ▶️ to play photos directly from the external storage.
• Press ⬇️ to import photos to the internal memory of your frame.
• Press ? to make a backup of your frame.

Clock and Weather Widgets

The current time and weather will appear in the upper-right corner of the frame when it has received at least one photo. Tapping either of these will open the weather menu.

Weather Menu

The weather menu contains more detailed weather forecasts and has shortcuts to weather-related settings.

• ☀️ Shows the weather location of your frame. Tap to access the weather location settings.
• 1 DAY: 1-day forecast, including weather conditions for time periods of the day.
• 4 DAY: 4-day forecast. Tap to see the weather forecast for the next four days.
• ? Displays the frame's current time. Tap to access the time settings.

Settings

Through the settings, you can personalize your frame to your needs.

My Frame

• Frame name: Changes the name of your frame. This is also the name that connected friends and family will see in their list of connected frames in the smartphone app.
• Frame location: Changes the location of your frame. This is the location displayed on your friends' and family's list of connected frames, which can help to distinguish frames from each other.
• Set language: Sets the language used on the frame.
• Weather location: Sets the location for the frame's weather feature, ensuring that your frame displays the appropriate weather forecast for you.
• Temperature unit: Toggles between Fahrenheit and Celsius temperature scales.
• Date: Sets the date used on the frame.
• Time: Sets the time used on the frame. Frameo will automatically try to set the correct date and time when connected to the internet.
• Time zone: Sets the time zone used on the frame.
• Set first day of week: Sets which day of the week is considered the first.
• Enable/Disable 24-hour format: Enables and disables the 24-hour time format.

Manage Photos

In the manage photos menu, you can see how many photos are on your frame and the storage they use. You can also see the amount of storage left available on your device for storing new photos.

• Show/hide photos: Select which photos to hide by tapping them. Hidden photos will NOT be deleted from your frame and can always be shown again. Use ?️ to hide or show all photos.
• Delete photos: Select photos you want to permanently delete by tapping them. Use ✔️ to select or deselect all and ?️ to permanently delete the selected photos.
• Import photos: Allows you to import photos from an external storage (e.g., microSD card). Before importing, ensure an external storage device with photos is inserted into your frame. Select the photos you want to import, then tap the import button ⬇️ to start the process. Use ?️ to select or deselect all photos on the external storage. Use ⬆️/⬇️ to set the sort order of photos before import (ascending/descending).

NB: Many frames require a FAT32 formatted microSD card with a maximum of 32GB storage. Check your frame's brand for specific compatibility information.

Connectivity

• Transfer from computer: Allows photo transfer from a computer using a USB cable. Follow the on-screen guide for instructions. For more information, visit frameo.net/usb_faq.
• Export photos: Allows you to export photos from the frame to external storage (e.g., microSD card), including profile pictures.
• Play from external storage: Enables/disables playback of photos and videos directly from an external storage (e.g., microSD card) without using frame space.

My Friends

This list contains all connected friends allowed to send photos to your frame.

Change options for a friend

Click the options icon ⚙️ to open the friend options menu. From here, you can allow/disallow a friend to share the frame code. If enabled, the friend can retrieve and share the code from their app. You can also allow/disallow a friend to use the Frameo+ feature: "Allow friend to see photos from this frame".

From the options menu, you can also delete a friend by pressing the "DELETE FRIEND" button. This removes the friend and their permission to send photos. You will be asked to confirm the removal and if you want to remove all photos previously received from this friend.

Add person

To allow a new person to send you photos, tap the add friend button ➕ and share the presented code.

Display

• Brightness level: Adjust the brightness level of the screen.
• Sleep mode: Turns off the screen to reduce power consumption. The default setting is to turn off at 23:00 and on at 07:00 daily. This can be altered with multiple schedules for weekdays/weekends or work. Your frame is not powered down and can still receive photos during sleep mode.
• Slideshow:
  • Timer: Set the duration a photo is displayed before showing the next.
  • Fill frame: Set as default to make photos fit the device screen according to the most important part. Uncheck to fit the photo inside the screen, adding background bars.
  • Frame background: Choose between different background options to be shown as bars if the photo does not fill the screen.
  • Photo display order: Sets the order photos are displayed:
    • By date taken
    • By date received
    • Shuffle (random order)
  • Reverse photo display order: Sets whether photos are displayed newest to oldest or oldest to newest.
• Show caption: Check to display captions sent with photos; uncheck to hide them.
• Show clock: Set whether to display the clock widget in the upper-right corner of the slideshow.
• Show weather: Set whether to display the weather widget in the upper-right corner of the slideshow.
• Autoplay: Enables/disables autoplay of videos in the slideshow. Videos can always be manually started.
• Video playback: Determines how videos play when autoplay is enabled:
  • Loop videos: The video loops until the slideshow timer is up.
  • Play once: The video plays once and shows its thumbnail until the timer is up.
  • Play once and continue: The video plays once and continues to the next photo or video upon completion.
• Auto mute: Enable to automatically mute video volume after a period of inactivity.
• Video volume: Adjust the volume level for video sounds.

Wi-Fi

• Set which Wi-Fi the frame connects to. If connecting to a network with a captive portal, "Wi-Fi login is required" will be shown. Tap this to open a login screen.
• Wi-Fi details: Use ℹ️ to show details about the current connected Wi-Fi.
• Reset Wi-Fi: Use ❌ to delete all Wi-Fi information and restart your frame.

Notifications

• Show notifications: Enables/disables notifications in the slideshow (e.g., when a new photo is received).
• Notification volume: Adjust the volume level for notification sounds.
• Storage space: Enables/disables notifications when frame storage is low.
• Backup: Enables/disables notifications if automatic backup has failed.
• Network connection: Enables/disables notifications showing network connection status.
• New photos: Enables/disables notifications shown when receiving new photos.
• New friends: Enables/disables notifications shown when new friends are added.
• Software update: Enables/disables notifications shown when a software update has been installed.
• Feature news: Enables/disables notifications shown when new features are added.
• Date and time: Enables/disables notifications if time or date is not set correctly.

Backup and Restore

• Set up a cloud backup (Frameo+): Tap "Set up cloud backup" and select a friend with an active Frameo+ subscription to initiate a cloud backup. If a backup is already set up, tap it for details. Backup status is indicated by a symbol.
• Cloud symbols and their meaning:
  • ✅: Backup complete and secured in the cloud
  • ⏳: Cloud backup in progress
  • ⚠️: Frame is currently not backed up in the cloud
  • ❓: Waiting for other device to act (check the Frameo app on your phone)
  • ❌: Cloud backup failed
• External storage backup:
  • Backup frame to external storage (e.g., microSD card): Tap to back up photos, friends, and settings. The time of the latest successful backup is displayed. Any existing backup on the external storage will be overridden!

  NB: Many frames require a FAT32 formatted microSD card with a maximum of 32GB storage. Check your frame's brand for specific compatibility information.

• Automatic backup: If checked, your frame will automatically back up within 30 hours of receiving new photos or making changes.
• Restore from backup: Confirm your backup is up-to-date before restoring. If the last backup is too old or no backup exists, press the "Backup frame to external storage" button to create a new one.

NB: To keep both the old and new frame operational simultaneously after restoring, ensure both frames are updated to the latest version beforehand.

If you wish to restore a backup on a frame already set up, you must first reset the frame by pressing the "Reset frame" button. This deletes all data and resets the frame to its setup screen. On the setup screen, select "Restore from backup". If the button isn't visible, confirm the external storage (e.g., microSD card) is correctly mounted.

• Reset frame: Removes all data from your frame, including photos, friends/connections, and settings.

Help

• Guide: Shows the quick start guide displayed when you first started the frame.
• Support: Find contact information for Frameo's support team and technical device information. The menu features a special QR code for support staff to scan, containing additional device details to help address concerns and provide assistance. Simply take a photo of the QR code and share it.
• About:
  • Peer ID: A unique ID for your photo frame. Provide this ID when contacting support.
  • Frameo version: Shows the current Frameo software version installed on your frame.
  • Check for update: Check if an update is available for your frame.
  • Beta program: If checked, the device joins the Beta program, receiving updates more frequently and before normal release devices.
  • Third party attributions: Opens a list of open source libraries used in the app and their licenses.

Privacy

For more information regarding privacy, please visit http://privacy.frameo.net.

Support

Please visit https://support.frameo.net/hc for FAQ, support, and feedback.

Warranty, Compliance, Support and Safety Information

WARRANTY TERMS AND CONDITIONS

Soho goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand Consumers Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided in addition to your rights under the Australian Consumer Law and New Zealand Consumers Guarantees Act. Directed Electronics Australia Pty Ltd (Directed Electronics) warrants that this product is free from defects in material and workmanship for a period of 12 months from the date of purchase or for the period stated on the packaging. This warranty is only valid where the product has been used in accordance with any recommendations or instructions provided by Directed Electronics.

This warranty excludes defects resulting from alterations, accident, misuse, abuse, or neglect. To claim the warranty, return the product to the retailer from which it was purchased, or a store within that chain if it's part of a National network, with satisfactory proof of purchase. The retailer will then return the goods to Directed Electronics.

Directed Electronics will repair, replace, or refurbish the product at its discretion. The retailer will contact you when the product is ready for collection. All costs involved in claiming this warranty, including the retailer sending the product to Directed Electronics, will be borne by you.

Phone: +61 03 8331 4800 (Australia) | +64 9 281 4799 (New Zealand)

Email: info@Soho.com.au

INDEMNITY

You agree to defend, indemnify, and hold harmless Soho and its subsidiaries and affiliates from and against any and all claims, proceedings, injuries, liabilities, losses, costs, and expenses (including reasonable legal fees), including but not limited to, claims alleging negligence, invasion of privacy, copyright infringement, and/or trademark infringement against Soho and its subsidiaries and affiliates, relating to or arising out of your breach of any provision of these terms, your misuse of Soho products or its services, or your unauthorized modification or alteration of products or software.

WARRANTY AND WARRANTY DISCLAIMER

Soho provides a limited warranty, warranting that Soho products will be free from defects in materials and workmanship for one (1) year from the date of purchase (unless a longer warranty period is required by law). The specifics of this Soho limited warranty are covered in this manual. To the extent possible under governing law, other than the above product warranty, you understand and agree that Soho products and services are provided on an "as is" and "as available" basis.

Soho makes no warranty that the Soho products and services will meet your requirements or that use of them will be uninterrupted, timely, secure, or error-free. Soho also makes no warranty as to the accuracy or reliability of any information obtained through Soho (including third-party content), that any defects will be corrected, or that Soho products or services will be compatible with any other specific hardware or service. Further, Soho does not warrant that Soho or its servers are free of viruses or other harmful components.

Soho assumes no responsibility for and shall not be liable for any damages caused by viruses that may infect your Soho.

In the event of any loss, damage, or injury, you will not look to Soho to compensate you or anyone else. You release and waive for yourself and your insurer all subrogation and other rights to recover against Soho arising as a result of the payment of any claim for loss, damage, or injury.

Soho equipment and services do not cause and cannot eliminate occurrences of certain events. Soho makes no guarantee or warranty, including any implied warranty of merchantability or fitness for a particular purpose, that Soho equipment and services provided will detect or avert such incidents or their consequences.

Soho does not undertake any risk that you or property, or the person or property of others, may be subject to injury or loss if such an event occurs. The allocation of such risk remains with you, not Soho. Other than the above product warranty, its suppliers disclaim all warranties of any kind, whether express, implied, or statutory, regarding Soho products and services, including any implied warranty of title, merchantability, fitness for a particular purpose, or noninfringement of third-party rights.

Because some jurisdictions do not permit the exclusion of implied warranties, the last sentence of this section may not apply to you. Soho hereby further expressly disclaims all liability for any claims for service failures that are due to normal product wear, product misuse, abuse, product modification, improper product selection, or your non-compliance with all applicable federal, state, or local laws.

This warranty and warranty disclaimer give you specific legal rights, and you may have other rights that vary by state, province, or country. Other than as permitted by law, Soho does not exclude, limit, or suspend other rights you have, including those that may arise from the nonconformity of a sales contract.

For a full understanding of your rights, consult the laws of your state, province, or country. For Australian customers: this warranty is in addition to any statutory rights in Australia related to your goods, which, pursuant to the Australian Consumer Law, cannot be excluded.

LIMITATIONS OF SOHO LIABILITY

Under no circumstances will Soho be liable in any way for any content, including, but not limited to, the loss of content, any errors or omissions in any content, or any loss or damage of any kind incurred in connection with use of or exposure to any content posted, emailed, accessed, transmitted, or otherwise made available via Soho.

Soho liability for damages, especially for breach of duty or obligation, delay in performance, non-performance, or malperformance shall be precluded, except when these are due to negligent breaches of any significant contractual duty or obligation on the part of Soho. Any liability for negligence is limited to direct losses usually and typically foreseeable in such case. Should the claim for damages be based on willful or grossly negligent breach of contractual duty or obligation on the part of Soho, the preclusion and limitation of liability mentioned in the preceding sentences will not apply. The preceding preclusion and limitation of liability will also not apply to claims for damages arising out of loss of life, bodily injury, or health impacts for which Soho may be liable, or for non-contractual liability.

Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Additionally, this provision is not intended to limit Soho's liability in the event of Soho's willful or intentional misconduct.