Soho Frameo 10.1" Full HD Digital Photo Frame User Manual

Getting Started

Congratulations on your brand new Soho Frameo photo frame! If you are new to using Frameo, start by following the Frameo quick setup or the on-screen guide when powering it on for the first time. Once your Frameo frame is set up, you can start connecting it to your friends and family.

Frameo App

To send photos to your frame, use the Frameo app for iOS or Android.

Video Tutorials

Check out the “Frameo Tutorials” playlist on YouTube for informative videos on how to get started using Frameo. Scan the QR code or use the link to find the playlist.

YouTube Playlist: bit.ly/3zKtxWX

Frameo Quick Setup

When starting your frame for the first time, you will need to set up the frame:

• Select a language. This will be the language used on the Frameo.
• Connect your frame to the internet by connecting it to Wi-Fi.
• Verify or correct the date and time.
• Frameo may ask you to update to the latest version. It is recommended to update your frame before continuing if asked to.
• Enter your name, and the location where you have placed your frame, e.g. “John Doe” and "Living room”, “Kitchen” or “Office”.
• Finally, set the timezone if not already correct.

Start Using Frameo

The next step is to connect Frameo with your friends and family by providing them with a code from your frame.

If you want to be able to send photos to the frame yourself, start by downloading the app for iOS or Android on the App Store or Google Play. Then use the code to connect your frame and app as described below.

Connecting a New Friend

Make sure that your friend has downloaded and installed the Frameo app.

Click the add friend icon ?➕ on your frame. A dialog will appear showing a connection code, which is valid for 12 hours. Now share this code in whatever fashion you prefer, e.g., SMS, E-Mail, IM, phone call, to your friend.

Once your friends have added the code in their Frameo app, they will automatically appear on your frame and be able to send you photos.

Read chapter "Change options for a friend" to allow connected friends to retrieve and share the connection code via the smartphone app.

Navigating Your Frameo

Swipe left or right to go through your photos.

To access the menu, simply tap once on the screen.

In the menu you will find the most used features:

• Add friend ?➕: This will generate a code that you can share with your friends and family so they can connect and send photos to your frame.
• Settings ⚙️: Opens the Settings.
• Power menu ?: Opens the Power menu.
• React ?: Opens the React menu. (Note: The React menu can also be accessed by double-tapping on the screen.)
• Hide photo ?️‍?️: Hides the current photo. This means the photo will no longer be shown in the slideshow. If needed, the photo can be shown again through the settings menu.
• Gallery ?️: Opens a gallery which allows for easy and fast navigation through your photos.
• Fit to frame/Fill frame ?: This toggles how the photo is shown.

Photo Display Options

The "Fill frame" option is the default. The photo is scaled to fill the whole screen, centered around the most important part. The "Fit to frame" option ensures the entire photo is shown on the screen, potentially adding background bars on the sides or top/bottom.

Adjust Photo

Allows you to adjust the position of the photo in the frame for an even better fit. You can also use the rotate icon ? to rotate your photo, and the edit caption icon ✍️ to edit the caption on imported photos. For received photos, please ask the sender to edit the caption in the Frameo app.

Interacting with Videos

When a video is shown, two additional controls are displayed: one for play/pause and one for volume.

• Press ▶️ to start the video playback. Pressing ⏸️ will pause the video playback.
• Press ? to open the volume slider. Use the slider to adjust the volume level for video sounds.
• Pressing ? will mute the video, while pressing ? will unmute the video.

Power Menu

Tap the power icon ? to access the power menu. Here you can power off using ?, restart your frame using ?, or enter sleep mode using ?.

Note: Always use the power off button on the device or in the power menu to turn Frameo off. Never disconnect power when Frameo is running.

React Menu

Tap one of the reactions (❤️, ?, ?, ?) to let the sender know how it made you feel.

External Storage Menu

When inserting an external storage (e.g., a microSD card), a menu will appear with three options:

• Press ▶️ to play photos directly from the external storage.
• Press ? to import photos to the internal memory of your frame.
• Press ? to make a backup of your frame.

Clock and Weather Widgets

The current time and weather will appear in the upper-right corner of the frame when it has received at least one photo. Tapping either of these will open the weather menu.

Weather Menu

The weather menu contains more detailed weather forecasts and has shortcuts to weather-related settings.

• ☀️ Shows the weather location of your frame. Tap to access weather location settings.
• 1 DAY: 1-day forecast, including weather conditions for time periods of the day.
• 4 DAY: 4-day forecast. Tap to see the weather forecast for the next four days.

⏰ Displays the frame's current time. Tap to access time settings.

Settings

Through the settings, you can personalize your frame to your needs.

My Frame

• Frame name: Changes the name of your frame. This is also the name that connected friends and family will see in their list of connected frames in the smartphone app.
• Frame location: Changes the location of your frame. This is the location displayed on your friends' and family's list of connected frames, which can help distinguish frames from each other.
• Set language: Sets the language used on the frame.
• Weather location: Sets the location for the frame's weather feature, ensuring your frame displays the appropriate weather forecast.
• Temperature unit: Toggles between Fahrenheit and Celsius temperature scales.
• Date: Sets the date used on the frame.
• Time: Sets the time used on the frame. Frameo will automatically try to set the correct date and time when connected to the internet.
• Time zone: Sets the time zone used on the frame.
• Set first day of week: Sets which day of the week is considered the first.
• Enable/Disable 24-hour format: Enables or disables the 24-hour time format.

Manage Photos

In the manage photos menu, you can see how many photos are on your frame and the storage they use. You can also see the amount of storage left available on your device for storing new photos.

• Show/hide photos: Select which photos to hide by tapping them. Hidden photos will NOT be deleted from your frame and can always be shown again. Use the hide/show all photos icon [hide/show all] to hide or show all photos.
• Delete photos: Select photos to permanently delete by tapping them. Use the select/deselect all icon [select/deselect all] and the delete icon [delete] to permanently delete selected photos.
• Import photos: Allows you to import photos from an external storage (e.g., microSD card). Ensure an external storage device with photos is inserted. Select the photos you wish to import, then tap the import button ? to start the process. Use the select/deselect all icon [select/deselect all] to select/deselect all photos on the external storage. Use the sort icon [sort] to set the sort order before import (ascending/descending).

Note: Many frames require a FAT32 formatted microSD card with a maximum of 32GB storage. Check your frame's brand for specific compatibility information.

Transferring and Managing Photos

• Transfer from computer: Allows photo transfer using a USB cable. Follow on-screen instructions. For more information, visit frameo.net/usb_faq.
• Export photos: Allows exporting photos from the frame to external storage (e.g., microSD card), including profile pictures.
• Play from external storage: Enables/disables playback of photos and videos directly from external storage without using frame space.

My Friends

This list contains all connected friends allowed to send photos to your frame.

Change options for a friend

Click the options icon ⚙️ to open the friend options menu. From here, you can allow/disallow a friend to share the frame code. If enabled, the friend can retrieve and share the code from their app. You can also allow/disallow a friend to use the Frameo+ feature: "Allow friend to see photos from this frame."

From the options menu, you can also delete a friend by pressing the "DELETE FRIEND" button. This removes the friend's permission to send photos. You will be asked to confirm the removal and if you wish to remove all photos previously received from this friend.

Add Person

To allow a new person to send you photos, tap the add friend button ?➕ and share the presented code.

Display Settings

• Brightness level: Adjust the screen brightness.
• Sleep mode: Turns off the screen to reduce power consumption. Default is 23:00 to 07:00 daily, but schedules can be customized for weekdays/weekends or work. The frame remains powered and can receive photos during sleep mode.

Slideshow Settings

• Timer: Set the duration a photo is displayed before the next one appears.
• Fill frame: Default setting. Photos are scaled to fill the screen, centered on the most important part. Unchecking this option fits the entire photo within the screen, adding bars.
• Frame background: Choose background options (bars) if a photo doesn't fill the screen.
• Photo display order: Sets the order of photos:
  • By date taken: Chronological order of when photos were taken.
  • By date received: Chronological order of when photos were received.
  • Shuffle: Photos are shown in a random order.
• Reverse photo display order: Sets whether photos are displayed newest to oldest or oldest to newest.

Slideshow Options

• Show caption: Toggle display of captions sent with photos.
• Show clock: Toggle display of the clock widget in the upper-right corner.
• Show weather: Toggle display of the weather widget in the upper-right corner.
• Autoplay: Enables/disables autoplay of videos in the slideshow. Videos can always be manually started.
• Video playback: Determines video playback behavior when autoplay is enabled:
  • Loop videos: Video loops until the slideshow timer is up.
  • Play once: Video plays once and shows its thumbnail until the timer is up.
  • Play once and continue: Video plays once and proceeds to the next photo/video upon completion.
• Auto mute: Automatically mutes video volume after a period of inactivity.
• Video volume: Adjusts the volume level for video sounds.

Wi-Fi Settings

• Wi-Fi ?: Set the Wi-Fi network the frame connects to. For captive portals, a login screen will appear.
• Wi-Fi details ℹ️: Shows details about the current Wi-Fi connection.
• Reset Wi-Fi ⚠️: Deletes all Wi-Fi information and restarts the frame.

Notifications

Configure notifications for various events:

• Show notifications ?: Enables/disables notifications shown in the slideshow (e.g., when a new photo is received).
• Notification volume: Adjusts the volume level for notification sounds.
• Storage space ?️: Enables/disables notifications when frame storage is low.
• Backup ☁️: Enables/disables notifications if automatic backup has failed.
• Network connection ?: Enables/disables notifications showing network connection status.
• New photos ?: Enables/disables notifications shown when receiving new photos.
• New friends ?‍?‍?: Enables/disables notifications shown when new friends are added.
• Software update ⬆️: Enables/disables notifications shown when a software update is installed.
• Feature news ✨: Enables/disables notifications shown when new features are added.
• Date and time ?: Enables/disables notifications if the time or date is not set correctly.

Backup and Restore

Set up a cloud backup (Frameo+)

Tap "Set up cloud backup" and select a friend with an active Frameo+ subscription to initiate a cloud backup. If a backup is already set up, tap it for more details. Backup status is indicated by symbols.

Cloud symbols and their meaning:

• ✅ Backup complete and secured in the cloud.
• ⏳ Cloud backup in progress.
• ❓ Frame is currently not backed up in the cloud.
• ⚠️ Waiting for other device to act (check the Frameo app on your phone).
• ❌ Cloud backup failed.

External Storage Backup

Backup frame to external storage (e.g., microSD card): Tap to back up photos, friends, and settings. The time of the latest successful backup is displayed. Warning: Any existing backup on the external storage will be overridden.

Note: Many frames require a FAT32 formatted microSD card with a maximum of 32GB storage. Check your frame's brand for specific compatibility information.

Automatic Backup

If enabled, your frame will automatically back up within 30 hours of receiving new photos or making changes.

Restore from Backup

Before restoring, confirm your backup is up-to-date. If the last backup is too old or none exists, press the "Backup frame to external storage" button to create a new one.

Note: To keep both the old and new frames operational simultaneously after restoring, ensure both are updated to the latest version beforehand.

To restore a backup on an already set-up frame, you must first reset it by pressing the "Reset frame" button. This deletes all data and returns the frame to its setup screen. On the setup screen, select "Restore from backup" to restore your frame. If the "Restore from backup" button is not visible, ensure the external storage (e.g., microSD card) is correctly mounted.

Reset Frame

Removes all data from your frame, including photos, friends/connections, and settings.

Help and Support

Guide

Shows the quick start guide, which was displayed when you first started the frame.

Support

Find contact information for Frameo's support team and technical device information. The menu features a special QR code for support staff to scan, containing device details for efficient assistance. Take a photo of the QR code and share it with support.

About

• Peer ID: A unique ID for your photo frame. Provide this ID when contacting support.
• Frameo version: Shows the currently installed Frameo software version.
• Check for update: Checks if an update is available for your frame.
• Beta program: If checked, the device joins the Beta program, receiving updates more frequently and before normal release devices.
• Third party attributions: Opens a list of open source libraries used in the app and their licenses.

Privacy and Data Sharing

Share anonymous analytics data: Sharing helps improve Frameo software. Keep checked to help improve Frameo; uncheck to deny sharing.

Privacy: For more information, visit privacy.frameo.net.

Support: For FAQ, support, and feedback, visit support.frameo.net/hc.

Warranty, Compliance, Support and Safety Information

WARRANTY TERMS AND CONDITIONS

Goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand Consumers Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for other foreseeable loss or damage. Goods are also entitled to be repaired or replaced if they fail to be of acceptable quality and the failure is not major.

This warranty is in addition to your rights under the Australian Consumer Law and New Zealand Consumers Guarantees Act. Directed Electronics Australia Pty Ltd (Directed Electronics) warrants this product to be free from defects in material and workmanship for 12 months from the purchase date or as stated on packaging. This warranty is valid only if the product is used according to recommendations or instructions provided by Directed Electronics.

This warranty excludes defects from alterations, accident, misuse, abuse, or neglect. To claim warranty, return the product to the retailer with satisfactory proof of purchase. The retailer will return goods to Directed Electronics.

Directed Electronics will repair, replace, or refurbish the product at its discretion. The retailer will contact you for collection. All costs involved in claiming this warranty, including retailer shipping costs to Directed Electronics, are borne by you.

Contact:

Phone: +61 03 8331 4800 (Australia) | +64 9 281 4799 (New Zealand)

Email: info@Soho.com.au

INDEMNITY

You agree to defend, indemnify, and hold harmless Soho and its subsidiaries/affiliates from claims arising from your breach of terms, misuse of products/services, or unauthorized modification/alteration of products/software. This includes claims alleging negligence, invasion of privacy, copyright infringement, and/or trademark infringement.

WARRANTY AND WARRANTY DISCLAIMER

Soho provides a limited warranty that Soho products will be free from defects in materials and workmanship for one (1) year from purchase (unless a longer period is required by law). Specifics are covered in this manual. To the extent permitted by law, Soho products and services are provided "as is" and "as available".

Soho makes no warranty that its products/services will meet your requirements or be uninterrupted, timely, secure, or error-free. Soho also makes no warranty regarding the accuracy or reliability of information obtained through Soho, that defects will be corrected, or that products/services will be compatible with other hardware/services. Further, Soho does not warrant that its servers are free of viruses or other harmful components.

Soho assumes no responsibility for and shall not be liable for damages caused by viruses infecting your Soho.

In the event of loss, damage, or injury, you will not seek compensation from Soho. You release and waive all rights to recover against Soho arising from payment of any claim for loss, damage, or injury.

Soho equipment and services do not cause and cannot eliminate occurrences of certain events. Soho makes no guarantee or warranty, including implied warranties of merchantability or fitness for a particular purpose, that its equipment/services will detect or avert such incidents or their consequences.

Soho does not undertake any risk that you or property may be subject to injury or loss if such an event occurs. This risk remains with you, not Soho. Other than the product warranty, its suppliers disclaim all warranties, express or implied, including implied warranties of title, merchantability, fitness for a particular purpose, or noninfringement of third-party rights.

LIMITATIONS OF SOHO LIABILITY

Some jurisdictions do not permit the exclusion of implied warranties. Soho expressly disclaims liability for service failures due to normal wear, misuse, abuse, modification, improper selection, or non-compliance with applicable laws. This warranty and disclaimer grant specific legal rights, and you may have other rights varying by state, province, or country. Soho does not exclude, limit, or suspend other rights you have, except as permitted by law.

For a full understanding of your rights, consult the laws of your state, province, or country. For Australian customers, this warranty is in addition to statutory rights that cannot be excluded under the Australian Consumer Law.

Under no circumstances will Soho be liable for any content, including loss of content, errors, omissions, or any loss/damage incurred in connection with use of or exposure to content posted, emailed, accessed, transmitted, or made available via Soho.

Soho liability for damages, especially for breach of duty or obligation, delay, non-performance, or malperformance, is precluded, except for negligent breaches of significant contractual duties. Liability for negligence is limited to direct, foreseeable losses. Claims based on willful or grossly negligent breach, or arising from loss of life, bodily injury, or health impacts, or non-contractual liability, are not subject to these limitations.

Some states/countries do not allow exclusion/limitation of incidental or consequential damages. This provision is not intended to limit Soho's liability in the event of Soho's willful or intentional misconduct.