Operational Critical Wireless Remote Speaker Microphone (RSM) WM500 PMMN4127 Installation Guide

Notice to Users (FCC and Industry Canada)

This device complies with Part 15 of the FCC rules and Industry Canada's license-exempt RSS's per the following conditions:

• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.
• Changes or modifications made to this device, not expressly approved by Motorola Solutions, could void the authority of the user to operate this equipment.

Declaration of Conformity

Per FCC CFR 47 Part 2 Section 2.1077(a)

Responsible Party: Motorola Solutions, Inc.

Address: 1303 East Algonquin Road, Schaumburg, IL 60196-1078, U.S.A.

Phone Number: 1-800-927-2744

Hereby declares that the product:

Model Name: WM500

conforms to the following regulations:

FCC Part 15, subpart B, section 15.107(a), 15.107(d) and section 15.109(a)

Class B Digital Device

As a personal computer peripheral, this device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

[Note] This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio or TV technician for help.

RF Energy Exposure Awareness and Product Safety Guide for Portable Two-Way Radios

[!] CAUTION: Before using this product, read the operating instructions for safe usage contained in the Product Safety and RF Exposure booklet enclosed with your radio which contains important operating instructions for safe usage and RF energy awareness and control for Compliance with applicable Standards and Regulations.

[Note] This device is intended for use in occupational/controlled conditions where users are aware of their exposure and can exercise control over their exposure to meet the requirements in national and international regulations.

To ensure continued compliances with applicable RF exposure limits, use only Motorola Solutions approved, supplied or replacement antennas, batteries, and accessories.

For more information on what RF energy exposure is, and how to control your exposure to ensure compliance with established RF exposure limits, consult the following websites:

• https://www.fcc.gov/
• http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf11467.html
• http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01904.html
• https://www.osha.gov/
• https://osha.europa.eu/en
• http://www.who.int/peh-emf/project/en/

For additional user training information on exposure requirements, consult the following websites:

• https://www.motorolasolutions.com/en_us/about/company-overview/corporateresponsibility/governance-and-policies/wireless-communication-and-healthfaqs.html
• http://learning.motorolasolutions.com/

Intellectual Property and Regulatory Notices

Copyrights

The Motorola Solutions products described in this document may include copyrighted Motorola Solutions computer programs. Laws in the United States and other countries preserve for Motorola Solutions certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted Motorola Solutions computer programs contained in the Motorola Solutions products described in this document may not be copied or reproduced in any manner without the express written permission of Motorola Solutions.

No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, without the prior written permission of Motorola Solutions, Inc.

Trademarks

MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners.

License Rights

The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Open Source Content

This product may contain Open Source software used under license. Refer to the product installation media for full Open Source Legal Notices and Attribution content.

European Union (EU) Waste of Electrical and Electronic Equipment (WEEE) directive

The European Union's WEEE directive requires that products sold into EU countries must have the crossed out trash bin label on the product (or the package in some cases).

As defined by the WEEE directive, this cross-out trash bin label means that customers and end-users in EU countries should not dispose of electronic and electrical equipment or accessories in household waste.

Customers or end-users in EU countries should contact their local equipment supplier representative or service centre for information about the waste collection system in their country.

Disclaimer

Please note that certain features, facilities, and capabilities described in this document may not be applicable to or licensed for use on a specific system, or may be dependent upon the characteristics of a specific mobile subscriber unit or configuration of certain parameters. Please refer to your Motorola Solutions contact for further information.

© 2021 Motorola Solutions, Inc. All Rights Reserved

Document History

Foreword

RF Energy Exposure and Product Safety Guide for Portable Two-Way Radios

[!] CAUTION: Before using this product, read the operating instructions for safe usage contained in the Product Safety and RF Exposure booklet enclosed with your radio which contains important operating instructions for safe usage and RF energy awareness and control for Compliance with applicable Standards and Regulations.

Acoustic Safety

Exposure to loud noises from any source for extended periods of time may temporarily or permanently affect your hearing. The louder the radio's volume, the less time is required before your hearing could be affected. Hearing damage from loud noise is sometimes undetectable at first and can have a cumulative effect. To protect your hearing:

• Use the lowest volume necessary to do your job.
• Turn up the volume only if you are in noisy surroundings.
• Turn down the volume before adding headset or earpiece.
• Limit the amount of time you use headsets or earpieces at high volume.
• When using the radio without a headset or earpiece, do not place the radio's speaker directly against your ear.
• If you experience hearing discomfort, ringing in your ears, or speeches that are muffled, you should stop listening to your radio through your headset or earpiece, and have your hearing checked by your doctor.

Chapter 1: Service and Warranty

Other than the clip, the PMMN4127 Remote Speaker Microphone (RSM) is not repairable. The RSM is covered under the standard Motorola Solutions one-year limited warranty.

1.1 Warranty Exclusion

Motorola Solutions does not warrant the installation, maintenance or service of the Product, accessories, batteries, or parts. Motorola Solutions is not responsible in any way for problems or damage caused by any ancillary equipment or peripherals (specific examples include, but are not limited to: batteries, chargers, adapters, and power supplies) not furnished or manufactured by Motorola Solutions which is attached to or used with the Product. When the Product is used with ancillary or peripheral equipment not supplied by Motorola Solutions, Motorola Solutions does not warrant the operation of the Product/ peripheral combination and Motorola Solutions will not honor any warranty claim where the Product is used in such a combination and it is determined by Motorola Solutions that there is no fault with the Product. Upon open or dismantle the Product, the warranty is immediately voided. Motorola Solutions specifically disclaim any responsibility for any damage in any way caused by improper installation by unauthorized personnel.

Chapter 2: Important Information

• Do not charge your accessory in temperature below 0°C (32°F) or above 45°C (113°F).
• Do not store your accessory in direct sunlight or where expected temperatures can exceed this range such as inside a parked car.
• Storing your fully charged accessory in high temperature conditions may permanently reduce the life of the internal battery.
• Battery life may temporarily shorten in low-temperature conditions.
• RSM should be stored in temperatures between -10°C (14°F) and 30°C (86°F) to minimize permanent battery capacity loss.

[!] WARNING:

• To prevent injury, do not disassemble, puncture, or crush the RSM because this action can cause the battery to short-circuit.
• Do not expose or throw the RSM into heat or fire.
• Do not dispose the RSM into household waste.
• Do not fill the audio jack and USB charging port with water. If water enters the audio jack and/or USB charging port, remove water by shaking the RSM. Always cover the audio jack and USB charging port with a dust cap when not in use.

Chapter 3: RSM Compatibility

List of radio(s) or device(s) that are compatible to PMMN4127:

• LEX Series
• SLN 1000
• TLK 100
• MXP600
• MOTOTRBO ION (minimum WM500 firmware R03.00.00 (R03) or later required)
• Other compatible non-Motorola Solutions devices

[Note] MAC Address is located on top of individual box and within QR code behind belt clip. Additional MAC Address labels are provided inside individual box.

[Note] Always upgrade WM500 firmware to the latest to support new radios and functionality. Please check WM500 online manual for the full list of compatible radios.

Chapter 4: Remote Speaker Microphone (RSM) Features

The WM500 RSM has various features controlled by buttons and indicators. The following table details these components:

[Note] Operational Status Message(OSM) requires per-configuration in the WAVE Application. Answer/reject/end call and microphone mute functionality is not applicable for all radios. More programmable functions may be added on the WAVE application in the future. Please refer to Kodiak User Guide for detail.

WM500 RSM Button Operations

Chapter 5: Charging the Battery

Charging the Battery

Procedure:

1. Connect the USB charging cable to the RSM.
2. Plug the charging cable to USB power source.

[!] IMPORTANT: Charge the RSM immediately to prevent flat-battery condition.

Charging Indicator Behavior

Battery Indication

Procedure:

• When RSM is not charging, read the following table to understand the indication.

Battery Indication

[Note] Press the Power button to get the status.

Status Indication

Procedure:

• Read the following table to understand the audio and Bluetooth status indication.

Audio and Bluetooth Status

RSM Status Request

Procedure:

• Short press the Power button to determine the details status of the RSM.

Status Indication

Chapter 6: Maintenance

This chapter provides information about the care and maintenance of this RSM.

6.1 Recommended RSM Wearing Positions

Figure 1: Recommended Wearing Position

Description of Figure 1: An illustration shows a person wearing a uniform, with the RSM clipped to their shoulder strap or lapel, and the radio unit on their belt or attached to their vest. The RSM is positioned for optimal audio transmission and reception.

[Note] For better performance, wear the RSM and the device on the same side.

6.2 Pairing the RSM to the Radio

Pairing the RSM through Bluetooth

Procedure:

1. While RSM is power off, press and hold the Power button until the "Power On" voice prompt follows by "Searching for Host" voice prompt is played and blue LED blinks.
2. From the compatible device, search and select "WM500" from the Bluetooth list.
3. Once the devices are paired successfully, a "Pairing Successful" tone is played.
4. A voice prompt from the RSM indicates that the device is "Connected".
5. Choose RSM from the Bluetooth list and pair again for second time (This is for iPhones only).

Pairing the RSM through NFC

Procedure:

1. While RSM is power off, press and hold the Power button until the "Power On" voice prompt follows by "Searching for Host" voice prompt is played and blue LED blinks.
2. Align the NFC locations on both the RSM and the compatible devices.
3. Check the compatible device for indication of successful pairing.

Unpairing the RSM

Procedure:

• While RSM is power off, press and hold the Power button and PTT buttons.
• The blue LED blinks and a voice prompt from the RSM indicates that the paired device is "Cleared".

[Note] Always unpair the RSM from the Bluetooth host and ensure that the paired device is "Cleared" before starting another pairing process.

6.3 Replacing the Battery

Prerequisites:

[!] WARNING:

• Before you start the dismantling procedure, power off the RSM.
• Wear an appropriate electrostatic discharge (ESD) protection device.

Procedure:

1. Open the USB dust cover.
2. Unscrew the three screws from the back housing.

[!] WARNING: Safety Critical Use a T8 tamper proof torx screwdriver with 3.8 +/-0.1 lbf-in torque to remove the screws.

Figure 2: Unscrewing the Back Housing

Description of Figure 2: An illustration shows the back of the RSM with arrows indicating the location of three screws. A tool is shown engaging one of the screws. The back housing is depicted being pried open.

3. Remove the battery gently from the left.

[!] WARNING: Safety Critical Do not use conductive or sharp tools when removing the battery.

Figure 3: Removing the Battery

Description of Figure 3: An illustration shows the RSM with the back housing removed. An arrow indicates the direction to gently slide and lift the battery out from its compartment.

4. Insert the battery into the battery compartment. Attach the left side of the battery first.

[!] WARNING: Safety Critical Use only Motorola Solutions authorized BT60 Battery (HKNN4014_).

Figure 4: Inserting the Battery

Description of Figure 4: An illustration shows the battery being inserted into the RSM's battery compartment, with the left side of the battery being aligned and inserted first.

5. Attach the USB Dust Cover using two guide pins on the back housing if it detached.

Figure 5: Assembling USB Dust Cover

Description of Figure 5: An illustration shows the USB dust cover being aligned with the back housing and pressed into place.

[Caution] Ensure that the battery contact is facing bottom left. Ensure that the rubber seal is securely in place. Ensure USB dust cover attached to back housing.

6. Secure the battery by pressing it down.

Figure 6: Securing the Battery

Description of Figure 6: An illustration shows the battery being pressed down into its compartment within the RSM.

7. Reassemble the back housing by screwing in the three screws.

[!] WARNING: Safety Critical Use a T8 tamper proof torx screwdriver with 3.8 +/-0.1 lbf-in torque to ensure that the screws are tightened.

Figure 7: Reassembling the Back Housing

Description of Figure 7: An illustration shows the back housing being placed back onto the RSM, with arrows indicating the insertion of three screws into their respective holes. A screwdriver is shown tightening a screw.

[!] WARNING: Safety Critical

• Do not power up the RSM and/or connect the audio jack immediately after replacing the battery.
• To ensure that there are no loose elements left, shake the device gently.
• If you hear any internal rattling or any abnormal sound, disassemble the RSM to inspect for any abnormalities, for example, loose components.

Chapter 7: Optional Accessories