Motorola WM500 Wireless Remote Speaker Microphone

Table of Contents

• WM500 Overview | Pairing (Pages 3-8)
• WM500 Firmware Upgrades (Pages 9-20)
• WM500 Language Upgrades (Pages 21-25)
• FAQ (Page 27)

WM500 Wireless Remote Speaker Microphone - PMMN4127A

Specifications

Compatible Accessories

• PMLN7560: Receive only earpiece with translucent tube
• 42009312001: Belt Clip
• 4205823V01 (Inbox): USB-C Cable (1m)
• CB000756A01 (Inbox): USB-C Cable (1m)
• HKNN4014: Replacement battery to order

Product Overview

The WM500 Wireless Remote Speaker Microphone (RSM) features the following components:

• 1. Volume toggle: Adjusts audio volume.
• 2. Power Indicator: Shows the power status of the device.
• 3. Power button: Turns the device on or off.
• 4. Push-To-Talk (PTT) button: Transmits audio to a talkgroup or individual user.
• 5. Multifunction (MFB) Button: Offers multiple functions including changing language/tone in disconnected state, answering/rejecting/ending telephone calls, and muting/unmuting the microphone during an active call. (Note: MFB is not available for TLK series).
• 6. P1 button: Configurable function, default is WAVE OSM in WAVE application.
• 7. P2 button: Configurable function, default is Channel Down in WAVE application.
• 8. P3 button: Configurable function, default is Channel Up in WAVE application.
• 9. P4 button: Configurable function, default is WAVE OSM in WAVE application.
• 10. Audio/Bluetooth Indicator: Displays audio and Bluetooth status.
• 11. Emergency button: For emergency calls.
• 12. Microphone: Captures audio input.
• 13. Speaker: Outputs audio.
• 14. Charging port: For connecting the USB charging cable.
• 15. NFC Location: For NFC pairing.
• 16. Audio Jack: For connecting audio accessories.

Optional Status Messaging (OSM) requires pre-configuration in the WAVE Application. Answer/reject/end call and microphone mute functionalities may not be applicable for all radios. Additional programmable functions may be added via the WAVE application in the future. Refer to the Kodiak User Guide for details.

Charging the Battery

Getting Started: Before initial use, fully charge the RSM by connecting the USB charging cable to the RSM and a USB power source.

Charging Indicator Behavior (Table 3)

Charge the RSM immediately to prevent a flat-battery condition.

Battery Indication (When RSM is not charging) (Table 4)

Press the Power button to get the status.

LED Status Indication

Audio and Bluetooth Status (Table 5)

Short press the Power button to determine the detailed status of the RSM.

Status Indication (Table 6)

RSM Button Operations

Pairing to Devices

Pairing the RSM Through Bluetooth

1. While RSM is power off, press and hold the Power button until you hear “Power On” followed by “Searching for Host”, and the blue LED blinks for 90 seconds during pairing mode.
2. From the compatible device, search and select “WM500_xxxx” from the Bluetooth list.
3. Once the devices are paired successfully, a tone is played.
4. A voice prompt from the RSM indicates that the device is “Connected”.
5. Perform the following choices based on your device:
   • Android Devices: No further actions are required after step 4.
   • iPhone: a. Choose RSM from the Bluetooth list. b. Pair again for the second time.
   • MXP600: No further actions are required after step 4.
   • ION: Radio display prompts another pairing request with RSM. Tap Pair when prompted. When successful, a tone is played from the RSM.
   • R7: Press the MFB button to start the connection process when you hear the “Ring” tone indicating Host is requesting for connection.

The WM500 supports various pairing methods depending on the compatible device. If you are using TLK100 or TLK150, refer to the Wave Portal User Guide for Bluetooth pairing process. If you are using SLN1000, refer to the Nitro Portal User Guide for Bluetooth pairing process.

Pairing the RSM Through NFC

1. While RSM is power off, press and hold the Power button until you hear “Power On” followed by “Searching for Host”, and the blue LED blinks.
2. Align the NFC locations on both the RSM and the compatible devices.
3. Check the compatible device for indication of successful pairing.

Unpairing the RSM

1. While RSM is power off, press and hold the Power button and PTT buttons. The blue LED blinks and a voice prompt from the RSM indicates that the paired device is “Cleared”.

Always unpair the WM500 from the Bluetooth host and ensure that the paired device is “Cleared” before starting another pairing process.

Unpairing with TLK/SLN

1. For TLK100/TLK150, refer to Wave Portal for Bluetooth pairing process.
2. For SLN1000, refer to Nitro Portal for Bluetooth pairing process.

Accessory Manager Application

The Accessory Manager application is used for future software (SW) upgrades for the WM500.

Download: Available from Google Play Store or Apple App Store.

https://www.motorolasolutions.com/content/static/dm_app/get_dmapp.html

App Icon & Name: The application is named "Accessory Manager".

Install the Accessory Manager application to upgrade WM500 firmware to the latest version for the first time before use. The URL will redirect users to Google Play Store or Apple App Store upon clicking Google Play or App Store.

Opening the App

Initial state: The app displays the Motorola Solutions logo.

After opening: The app shows "Accessory Manager" with a "No device connected" message. It prompts the user to ensure the accessory is switched ON and connected via Bluetooth settings.

Primary Flow When Device is Connected

1. The app displays "Device Details" showing WM500, "Connected" status, and current Software Version (e.g., 2.0.0).

2. The "Software Status" changes to "Checking for updates...".

3. The status updates to "Downloading updates...".

4. The status progresses to "Transferring software package..." with a progress indicator.

5. Once the transfer is complete (e.g., 100%), a notification may appear when the app is minimized, indicating "Updated software package is Ready!". Options to "UPDATE NOW" or "LATER" are presented.

Update Software

1. From the "Updated software package is Ready!" screen, select "UPDATE NOW" or "LATER".

2. If "UPDATE NOW" is selected, an "Update Software" dialog appears asking "Would you like to update now?" with "CANCEL" and "ACCEPT" options. It also includes important notes: the accessory will restart and be unavailable for 30 seconds, and users should not switch off the accessory during the update.

3. After accepting, the status changes to "Applying software package... please wait...".

4. Upon completion, the "Software Update Complete" screen is shown, confirming the new software version (e.g., 4.0.0) and language (e.g., English).

Update Software Later

1. If the "LATER" option is selected on the "Updated software package is Ready!" screen, the app returns to the "Device Details" screen.

2. A subsequent "Update Software" dialog may appear, prompting the user to update. Selecting "OK" proceeds with the update.

Primary Flow of Language Pack Upgrade

1. The "Device Details" screen shows "Software is up to date" and the current "Language" (e.g., English).

2. Tapping on the language option reveals a selection list: "<Reset>", "English", "French", "Dutch".

3. After selecting a language (e.g., French), the status changes to "Transferring language package..." with a progress indicator.

4. Upon completion, the "Updated language package is Ready!" screen appears, offering "UPDATE NOW" or "LATER" options.

Note: Default on the apps will always show English irrespective of WM500 preset language.

Language Pack Upgrade

1. Similar to software updates, selecting "UPDATE NOW" triggers an "Update Software" dialog with notes about the update process (restart, do not switch off).

2. After accepting, the status shows "Applying language package... please wait...".

3. The "Language Update Complete" screen confirms the update, showing the new language (e.g., French).

Language Pack Upgrade Later

1. Selecting "LATER" on the "Updated language package is Ready!" screen returns to the "Device Details" screen.

2. A subsequent "Update Software" dialog may prompt the user to update, with an "OK" option.

Language Pack Upgrade for Multiple WM500s

The Accessory Manager application supports language upgrades for multiple WM500 units. To upgrade multiple units to the same language (e.g., French), use the ‘RESET’ function and choose the desired language again.

The process involves selecting the language, transferring the package, and confirming the update for each device.

Connecting to WAVE and NITRO Devices

Pairing to Devices via WAVE and NITRO Portals

Bluetooth Accessory Configuration in WAVE Portal

1. From the Wave On Cloud portal, select the desired WAVE or SLN1000 Device.
2. Select "Actions" > "Bluetooth Accessories".
3. Insert a "Friendly Name" and "Pin Code" (if applicable).
4. Click "SAVE".

Bluetooth Status at Radio:

• "Bluetooth Searching"
• "Bluetooth Connected"

Clear Pairing from Radio

1. Press the Top Button (i) to navigate to view the Bluetooth Status information.
2. Press volume +/- to cycle through the list.
3. To clear a pairing, long press the side button while on the device name "friendly name".

Radio Pairing Status:

• "Bluetooth Connected"
• "Bluetooth paired"
• "Pairing Cleared"

Programming Buttons via WAVE and NITRO Portals

Configure desired button functions for the WM500:

1. From the Wave On Cloud portal, select the desired WAVE or SLN1000 Device.
2. Select "Accessory Button" configuration.
3. Configure desired button functions.
4. Once done, click “SAVE.”

Button Configuration Example:

Upgrading WM500 to Support MXP600 and R7

Compatibility with MXP600 and R7

• WM500 v4.0.0 onwards is compatible with MXP600 and R7.
• Should your WM500 not be v4.0.0 (or R04.00.00), please upgrade the RSM with the Accessory Manager application.

The upgrade process involves connecting the WM500 via the Accessory Manager app and performing a software update to version 4.0.0.

FAQ

1. How do I change voice announcement language of my WM500?
   Step 1: Upgrade Accessory Manager app to V1.0.11 and beyond from Google Play Store.
   Step 2: Upgrade WM500 software version to R04.00.00 via Accessory Manager app.
   Step 3: Update language options accordingly (available to select French, Dutch, and English).
2. Do we have Accessory Manager available in Apple App Store?
   It is currently in development stage and shall be available in Q1-2022.
3. What happens if WM500 is facing the following reconnection behavior with R7 radio?
   a. Radio display shows “Connecting Failed”.
   b. WM500 Bluetooth LED indication shows solid blue.
   c. WM500 prompts a bad bonk audio when a button is pressed.
   d. WM500 prompts “Disconnected” audio notification.
   Recovery method: Power off WM500, power cycle R7 radio, and clear WM500 pairing info from R7 radio. Perform a fresh pairing between WM500 and R7 radio.