Atlantic TidalWave² Hybrid Pump Series Operating Manual

Introduction

Thank you for selecting the TidalWave TW1200, TW1900, TW2400, TW3700, TW4800, or TW6000 series pumps. Before using this pump, please take a moment to review this manual.

To avoid an accident, do not use the pump in any way other than as described in this manual. The manufacturer cannot be responsible for accidents arising because the product was not used as prescribed. After reading this manual, keep it as a reference in case questions arise during use.

Performance

The following chart and table provide performance data for the TidalWave² Series pumps.

Prior to Operation and Installation

• When the pump is delivered, perform the following checks:
• Check for any damage to the pump and power cable that may have occurred during shipment.
• Check the model number to ensure it is the correct product and verify the voltage and frequency are correct.

Caution

• Do not operate this product under any condition other than those for which it is specified. Failure to observe this precaution can lead to electrical shock, electrical leakage, fire, water leakage, or other problems.
• The pump is a 100/120 volt 60 Hz pump; use only with a power supply voltage within 100-120 volt 60 Hz.
• Never place your hand or any object in or near the inlet opening while this equipment is operating. If the pump inlet is clogged, always turn off the power supply and wait until the motor is completely stopped before attempting to remove any clogged material.
• Ensure the power plug and the AC outlet receptacle are protected and away from water or pump discharge hose to prevent accidental electric shock or short circuit.
• Always operate the pump completely submerged in water.
• Avoid dry operation, which will not only lower performance but can cause the pump to overheat/malfunction, leading to electrical leakage, shock, or premature failure.
• CAUTION: THIS PUMP IS TO BE USED IN A CIRCUIT PROTECTED BY A GROUND CIRCUIT INTERRUPTER.
• ATTENTION: THIS PUMP MUST BE CONNECTED TO A CIRCUIT PROTECTED BY A GROUND FAULT CIRCUIT INTERRUPTER.
• CAUTION: THIS PUMP HAS BEEN EVALUATED FOR USE IN WATER ONLY.

Electrical Safety

• Electrical wiring should be installed by a qualified electrician in accordance with all applicable safety regulations. Incorrect wiring can lead to pump malfunction, electrical shock, or fire.
• Pumps should operate on a designated, 110/120 volt circuit.
• Pump must be protected by a ground fault circuit interrupter (GFCI).
• Pump must be plugged into a standard, properly grounded, three-pronged outlet.
• Do not cut the electrical cable. If a cable with cut insulation or other damage is submerged in water, there is a danger of water seeping into the pump motor and causing a short. This may result in damage to the pump, electrical shock, or fire. Altering the electrical cable in any way will void the warranty.
• Never move or handle the pump by pulling on the electrical cable. Ensure the electrical cable does not become excessively bent or twisted, does not rub against a structure in a way that might damage it, and does not come in contact with heated surfaces.

Operation

• Tidal Wave 2 pumps are for use in water only. Water temperature should never exceed 95 degrees F (35 degrees C).
• Tidal Wave 2 pumps must not be used to pump salt water, sewage, flammable or corrosive liquids, greases, oils, or food waste.
• Pay careful attention to the water level while the pump is operating. The pump must be fully submerged at all times of operation. The pump must never be allowed to run dry.

Motor Protection System

The pump has a built-in motor protection system. The following reasons may cause the pump to stop automatically regardless of water level:

• Motor overheating
• Excessive current
• Change in voltage polarity
• Open-phase operation or operation under constraint

Repeating cycles of stopping and restarting will damage the water pump. Do not continue operation at low water level or while the inlet is clogged with debris. Not only will performance suffer, but also such conditions may cause noise, heavy vibration, and pump failure.

Maintenance and Inspection

Regular maintenance and inspections are necessary for continued efficient functioning. If any abnormal conditions are noticed, refer to the Troubleshooting section and take corrective measures immediately.

Monthly Inspection

• Check for any drop in performance. Reduced performance is usually caused by debris blocking the pump intake.
• Detach the power cable from the receptacle or turn off the power supply (circuit breaker).
• Disconnect the pump discharge and remove the pump from the water.
• Remove any accumulated debris from the surface of the pump and inlet screen.
• Remove the inlet screen and inspect the impeller.
• The impeller should spin freely. If the impeller feels tight or gritty when spun, please refer to the cleaning instructions on page 7.

Winterizing

• Under no circumstances should the pump be left in frozen water.
• When the pump is out of use for an extended period, wash it and dry it thoroughly, then store it indoors.

Note: Always run a test operation before putting the pump back into operation. When the pump is left installed in water, it should be run at regular intervals (about once per week).

Warranty

All Tidal Wave Pumps carry a two-year limited warranty. This limited warranty is extended solely to the original purchaser commencing from the date of original purchase receipt and is void if any of the following apply:

• The pump has been run while not fully submersed, causing the thermal protection to trip. Skimmers using inadequate vertical filtration may create "run dry" conditions.
• The pump was not run on a dedicated circuit.
• The cord has been cut or altered.
• The pump has been misused or abused.
• The serial number tag has been removed.

Warranty Claims

• In case of warranty claims, the pump should be returned to the place of purchase accompanied by the original receipt.

Cleaning

Asynchronous Pumps require periodic cleaning of the impeller assembly. Please follow the directions below for proper cleaning procedures.

• Remove the intake screen.
• Remove the four screws using a #2 Phillips screwdriver.
• Rotate the impeller/intake cover counter-clockwise 1/4 turn and remove by pulling straight out.
• Remove the impeller assembly.

NOTE: If debris has accumulated around the rotor, the impeller may feel tight. Rotate the impeller back and forth while applying outward pressure until the impeller assembly wiggles free.

• Inspect the rotor and stator sleeve for built-up debris. Often in hard water, well water, or pond-free applications, debris may appear as a crusty film around the rotor. Remove the film using a scrub brush or scouring pad.
• Inspect the intake O-ring for nicks or breaks.
• Re-assemble the pump by installing the intake O-ring and inserting the impeller assembly. Make sure to line up the impeller assembly with the two locking pins on the top and bottom of the pump housing.
• Replace the impeller/intake cover and attach using the 4 screws.
• Replace the intake screen.

Troubleshooting Guide

Always turn off power before inspecting the pump. Failure to observe this precaution can result in a serious accident. Before ordering repairs, carefully read through this instruction booklet. If the problem persists, contact your dealer.