Atlantic Vertigo Water Heater

Installation and Operation Set Up

WARNING

This device is not intended for use by persons (including children) with physical, sensory or mental disability, or by persons lacking experience or knowledge, unless they have received from a person in charge of their safety adequate supervision or preliminary instructions on how to use the device. Care must be at all time to keep children from playing with the device.

CAUTION

• Heavy item, handle with care.
• Install the appliance in a room that is protected from frost. If the appliance is damaged because the TPR valve safety device has been blocked, it is not covered by the warranty.
• If the appliance is to be fitted in a room or location where the ambient temperature is higher than 35°C, sufficient ventilation must be provided.
• It is compulsory to fit a drip tray below the water heater if mounted in a suspended ceiling, under a roof or above living areas. Position the appliance where it can be accessed.
• Make sure that the wall on which the appliance is mounted can support the weight of the appliance when filled with water.
• This device is intended for use at a maximum altitude of 3000m.
• When installed in a bathroom, do not install in volume V1 or V2 as shown in the diagram on page 3.

Wall Mounted Installation Guides

IMPORTANT: REMOVE HEX HEAD SCREWS FROM BACK OF UNIT AND REPLACE WITH COUNTERSUNK SOCKET SCREWS PROVIDED

a. Vertical Wall Mounting Guide

Step 1: Ensure correct bathroom zone placement.

Step 2: Select vertical or horizontal mounting orientation.

Step 3a: Prepare mounting bracket and wall.

Step 4a: Drill holes and insert wall plugs, ensuring a minimum of 50 cm clearance.

Step 5a: Verify correct bracket orientation for secure mounting.

Step 6a: Attach water heater to the mounted brackets.

b. Horizontal Wall Mounting Guide

Step 1: Ensure correct bathroom zone placement.

Step 2: Select vertical or horizontal mounting orientation.

Step 3b: Prepare mounting bracket and wall.

Step 4b: Drill holes and insert wall plugs.

Step 5b: Verify correct bracket orientation for secure mounting.

Step 6b: Attach water heater to the mounted brackets.

Installation

Installation must comply with AS/NZS 3500.4.2 and all local codes.

Adequate clearance is required for service and replacement of cold water inlet piping devices, TPR valve, tempering valve, elements, and thermostats. Correct orientation of cover positions during installation can facilitate this. There are no operational clearance limitations to surrounding structures.

TPR valve removal requires approximately 170-200mm for withdrawal. If the Atlantic Plumbing Cover is used for aesthetic purposes, allow 300mm.

Combustible Material

It is recommended not to place combustible material on or adjacent to the water heater.

Please check your local council's regulations regarding untempered water supply.

Hydraulic Connection

Before making the hydraulic connection, clean the feed pipes thoroughly to avoid the risk of metal or other particles entering the tank or water heater.

Mandatory installation of a safety TPR valve in a frost-free location (or any other new device which limits the tank pressure) to 850 kPa according to the nominal pressure, with a size of 3/4" on the input of the water heater, respecting local regulations.

Regularly operate the discharge of the TPR valve to prevent scaling and check that it is not blocked.

The pipes used must support MPa (10 bar) and 100°C.

Cold Water Inlet

Cold water piping should be provided with a 350-500 kPa pressure limiting valve at the point of cold water connection to the water heater. In addition to the pressure limiting valve, AS3500.4 and NZBC G12 require an isolating valve and a line strainer upstream of the water heater. A non-return relief valve must be fitted upstream of the pressure relief/cold water expansion valve.

No parts (stop valve, pressure reducer, etc.) must be placed between the pressure relief/cold water expansion valve and the cold water inlet of the water heater, apart from a copper pipe. Ref. AS/NZ 3500.4, 5.9.4 (e) and (f) G12 6.6.6.

Since limited water discharge from the pressure relief valve is normal during heating, the discharge pipe needs to be connected to an external drain.

Hot Water Outlet

Where a maximum hot delivery temperature is specified by local, state, or federal regulations, a tempering valve shall be installed at the hot water outlet.

The supplied temperature & pressure relief (TPR) valve must be installed as shown in the hydraulic schematic. The TPR valve should be connected to a drain point to accommodate discharge from water expansion during heating and pressure fluctuations.

The supplied PTR valve must be fitted with Teflon tape; do not use paste or hemp or other thread sealers.

DN15 copper drain lines must be connected to the discharge pipe of the TPR valve. The copper drain line must fall away from the water heater and be installed in a frost-free environment.

The termination point of a drain line must comply with the requirements of AS/NZS 3500.4.

The TPR valve and drain line must not be sealed or blocked.

Electrical Installation

Electrical Connection

All electrical work must be carried out by a registered electrician and in accordance with AS/NZS 3000.

The Atlantic Vertigo water heater must be filled with water before connection to a power supply.

Switch off the power before removing the cover to avoid any risk of injury or electric shock.

The installation must be equipped, upstream of the appliance, with a bipolar cut-out device (fuse breaker switch) respecting local regulations (30 mA earth-leakage breaker).

Always connect the earth conductor of the cable to the earth ground or connect the earth conductor to the appropriate terminal identified by the earth symbol.

Thermal Cut-out

All Atlantic Vertigos are equipped with a thermal cut-out with manual resetting which shuts off the power to the water heater if it becomes overheated. If the circuit breaker keeps tripping:

1. Switch off the power before taking any further action.
2. Remove the cover.
3. Check the electrical connections.

If the cut-out continues to trip, replace the thermostat. Never bypass the safety device or the thermostat. Connect the power supply only via the terminal.

The thermal cut-out fitted to the auxiliary electric heating element must be replaced by an authorized agent. Failure to respect this clause invalidates the warranty.

DANGER: The operation of the thermal cut-out indicates a possibly dangerous situation. Do not reset the thermal cut-out until the water heater has been serviced by a qualified person.

Setup & Operation

• NEVER POWER THE WATER HEATER WITHOUT WATER: Models with an electric heating element will certainly be damaged.
• Fill the tank completely. Before powering up, open the hot water taps, drain the pipes to empty any air.
• Check the tightness of the tubes and of the flange seal under the plastic cover. In case of leaking, tighten moderately. Check the operation of the hydraulic components and of the safety valve (TPR).
• Turn the power on. After 15 to 30 minutes, depending on the capacity of the water heater, the water should drip from the drain. This is normal due to the expansion of water.
• Check connection leaks and seal. During heating and according to the water quality, hot water tanks can make a bubbling noise. This noise is normal and does not indicate any defect of the unit.

The water heater features a digital screen that allows choosing the running mode:

1. Mode selection knob (Ref. A): Enables to choose the running mode.
2. Operating modes:
   • FROST FREE Mode (Ref. B): Automatic regulation at frost-free temperature (7°C), to reduce electric consumption during periods of user absence.
   • MANUAL Mode (Ref. C): User selects a hot water temperature up to 70°C. Warning: this mode may increase electrical consumption.
   • SMART Mode (Ref. D): Fully automatic operation. After a learning period, the unit adjusts hot water temperature to user consumption, lowering electrical consumption.
   • BOOST Mode (Ref. E): Soft touch button to activate fast heating. The BOOST mode is automatically deactivated when full hot water is available. NOTE: no BOOST on the 25 litre model.
3. Shower display (Ref. F): Displays the quantity of hot water available. When a shower symbol is blinking, a shower is in the process of heating.
4. Power indicator (Ref. G): This light appears when the water heater is connected to a power supply.

Troubleshooting

When a malfunction occurs, the user interface can display an error code:

Flushing of Sediment and Draining

To flush or drain the water heater, turn off power and cold water supply. Open the lever on the TPR valve carefully to avoid damage to the valve seat. Pressure will be released. Undo the union at the cold water inlet, attach a hose to the water heater side of the union, and run the other end to a drain.

Opening the TPR valve allows air into the water heater for draining. After complete draining, open the closest hot water taps and close the TPR valve carefully. Reconnect the cold water inlet, open the cold water stop valve, and fill the water heater. Flush to ensure the cylinder is clean. Close the closest hot taps and turn power back on to the filled water heater.

In case of anomaly (heater does not heat or steam is released from the TPR valve), switch off the electric power supply and contact your reseller.

Domestic/User Maintenance

Water heaters require minimal domestic maintenance. Operate the TPR valve once a month to eliminate scaling residue and check it is not blocked. Open and close the TPR valve slowly to avoid seal damage.

Failure to operate the TPR valve at least once every six months may mask a problem. Continuous leakage from the TPR valve may indicate a problem. Damage from not regularly operating the TPR valve may invalidate the warranty.

It is not unusual for the TPR valve to allow a small quantity of water to escape during the heating cycle; this must be left open to the atmosphere.

Maintenance by a qualified person

Remove scale sludge. Do not scrape or chip lime scale deposits on the casing, as this may damage the lining. Change the magnesium anode every 2 years or when its diameter is less than 10 mm. Changing the heating element or the anode requires draining the water heater and changing the seal.

Draining the Tank

Turn off power and cold water supply. Open hot water faucets and manipulate the safety TPR valve before performing these operations. Refit the heating element and tighten screws gently (opposite screws in sequence). Check for leaks the next day and tighten if required.

If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or approved service agent.

Replacement Parts

Replacement parts include the thermostat, seals, heating element, boiler shell, indicator light, magnesium anode, and connection cable. The warranty requires genuine manufacturer's parts.

Warranty Conditions

1. The Atlantic Vertigo water heater must be installed to plumbing and electrical services that meet all relevant statutory and local requirements. Clauses of AS/NZS 3500 Plumbing & Drainage Code and NZG12 NZBC must be complied with by the installer.
2. The Atlantic Vertigo water heater requires a single-phase 16 amp supply, needing a licensed electrician for connection. A licensed plumber must connect cold and hot water supplies according to this manual. Installers must comply with good practice, applicable installation standards, and Atlantic New Zealand's technical instructions.
3. The Vertigo water heater must be regularly operated and maintained as per the service & maintenance instructions. Supporting evidence (service agent report or receipt invoice detailing maintenance history) is required for warranty claims. If installed in a location requiring regular flushing due to sediment, a drain cock or tee must be fitted at installation. Consult your installation contractor if unsure.
4. The Vertigo water tank warranty is 7 years for domestic installations and 5 years for commercial. Steatite elements are warranted for 3 years. Other electrical components have a 2-year warranty for domestic and 1-year for commercial. There is a 5-year warranty on tank labour for domestic and 3 years for commercial. All other parts and labour are covered for 1 year.
5. Warranty takes effect from the date of purchase (invoice) or, if no documentary evidence, from the date of manufacture plus six months. Warranty on replacement parts or water heaters ends at the same time as the original part/heater. Internet registration is required for warranty protection.
6. Warranty is in the form of repair or, as determined by Atlantic NZ, exchange or supply, free of charge, excluding labour and transport replacement charges.
7. These warranty conditions do not exclude benefits conferred by Trade Practices and Consumer Guarantees Law in the country of installation.

PLEASE NOTE: If a service call is requested and the defect is not a warranty fault, the purchaser may be charged for associated service call-out costs, even during the warranty period.

Faulty Maintenance Voiding Warranty

• Abnormal scaling of heating elements or safety TPR valve.
• No maintenance of safety TPR valve leading to excess pressure.
• Modification of equipment without notifying the manufacturer.
• Use of spare parts not recommended by the manufacturer.

Warranty Exclusions

The following exclusions may void the Atlantic Vertigo water heater warranty and may incur service charges and costs for parts:

1. Any physical damage caused by impacts or falls after leaving the factory.
2. Service required due to abnormal water supply (e.g., pressure above 1000 kPa before system relief), faulty plumbing supply, downstream connection, electrical wiring, or major variations in electrical energy supply.
3. Failure to fit a 350-500 kPa pressure limiting valve as shown in the hydraulic installation diagram.
4. Water heater failure due to misuse, accidental damage, acts of God, incorrect installation (including frost or bad weather conditions, humid, harsh, or badly ventilated atmospheres), or unlicensed service repair work.
5. Damages resulting from power surges (e.g., accidental high voltage injection or lightning strike).
6. Damage from non-detectable problems in inaccessible locations that could have been avoided by immediate repair if properly located.
7. Claims for damage to walls, foundations, floor coverings, furnishings, roofs, or other losses directly or indirectly due to leakage.
8. Water heater powered up before being filled (dry firing).
9. External corrosion due to non-watertight piping connections.
10. System sold, repaired, or altered by any third party without Atlantic New Zealand's consent.
11. Fair wear and tear, especially from adverse conditions like corrosion and condensation near the water heater.
12. Exclusions due to water composition.

Water composition varies. Excessive salt content or aggressive mineralisation can cause damage. Atlantic's warranty is excluded if water composition exceeds these values:

Water from springs, bores, and dams is also excluded due to variable composition. Water MUST be from a supplied, reticulated source or rainwater for warranty compliance.

Warranty Summary