Wisenet TID-600R Network Intercom User Manual
Brand: Wisenet
Model: TID-600R
Overview
This document provides an overview of the Wisenet TID-600R Network Intercom, including important safety instructions, recommended specifications, and what's included in the package.
Important Safety Instructions
Users are advised to read and follow all safety instructions, including:
- Do not use the apparatus near water.
- Clean only with a soft, dry cloth.
- Do not block ventilation openings.
- Install away from heat sources.
- Protect the power cord from damage.
- Use only manufacturer-specified attachments and accessories.
- Refer servicing to qualified personnel.
- Ensure the product is supplied by a Listed Power Supply Unit (Class 2, LPS, or PS2) rated from 12 Vdc, 1.47A or PoE, 0.27A.
- Avoid installing in places with chemical substances or oil mist.
- Do not install or disassemble the product in a manner not recommended.
- Be cautious of rapid temperature changes.
- Use appropriate grounding and STP cable for protection against transient voltage and thunderstrokes.
Warnings and Cautions
WARNING: To reduce the risk of fire or electric shock, do not expose the product to rain or moisture. Do not insert metallic objects into ventilation grills or openings.
CAUTION: Risk of electric shock. Do not open. No user-serviceable parts inside. Refer servicing to qualified service personnel.
Graphical Symbols Explanation
- Lightning flash with arrowhead: Indicates the presence of dangerous voltage.
- Exclamation point: Indicates important operating and maintenance instructions.
Class I Construction
Apparatus with CLASS I construction must be connected to a MAINS socket outlet with a protective earthing connection.
Battery
Batteries shall not be exposed to excessive heat. The battery cannot be replaced.
Disconnection Device
Disconnect the main plug if the apparatus is defective and call a repairman. Outside the U.S., HAR code with fittings of an approved agency may be used.
Caution Regarding Battery Replacement
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. Dispose of used batteries according to instructions.
Servicing Instructions
Servicing instructions are for qualified service personnel only. Do not perform servicing other than that contained in the operating instructions unless qualified.
Test Monitor Out Port
The Test Monitor Out port is provided for easier installation and is not recommended for monitoring purposes.
Powering and Connectivity
- Use the input power with only one intercom; do not connect other devices.
- Unplug the power plug before connecting the Power Terminal Block.
- The ITE is to be connected only to PoE networks without routing to the outside plant.
- The wired LAN hub providing power over Ethernet (PoE) must be a UL Listed device evaluated as a Limited Power Source (UL60950-1 or PS2 as defined in UL62368-1).
- The unit is intended for installation in a Network Environment 0 (IEC TR 62102), with associated Ethernet wiring limited to inside the building.
Safety Precautions
- Do not place on an uneven surface.
- Do not install where exposed to direct sunlight, heating equipment, or heavy cold.
- Do not place near conductive or magnetic sources.
- Do not block ventilation openings.
- Do not place heavy items on the product.
- Wear protective gloves during installation/removal. High surface temperature may cause burns.
Symbols Meaning
- Reference: Information to help with product usage.
- Notice: Potential for damage to goods or human injury if instructions are not followed.
Third-Party Products
Quality of separately purchased third-party products is not guaranteed.
Radio Communication Interference
In certain installation environments, interference with radio communications may occur. Keep a distance or change antenna direction if electromagnetic wave interference occurs.
Warning Regarding IR LED
Do not stare at the operating IR LED lamp.
Model Specific Warning
For TID-600R models: WARNING IR emitted from this product. Do not stare at operating lamp. Product tested against IEC 62471.
What's Included
Verify all intercom and accessories are included in the product package. Accessories may vary by sales country.
| Appearance | Item Name | Quantity | Description |
|---|---|---|---|
 | Intercom | 1 | Main unit |
 | Quick Guide (Optional) | 1 | User guide |
 | Cable for the testing monitor | 1 | Used to test intercom connection to a portable display device |
 | Template | 1 | Product installation guide |
 | Torx L wrench | 1 | To remove/fix the Mount plate |
 | Cap Installer | 1 | Used to connect the RJ45 network cable |
 | Alarm Cable | 1 | Used to connect to alarm terminal block |
Included Accessories
| Appearance | Item Name | Quantity | Description |
|---|---|---|---|
 | Power cable | 1 | Used to connect to power terminal block |
 | Cable bushing | 1 | Extra cable bushing for network cable installation. |
 | Cable bushing | 1 | Extra cable bushing to connect to power and alarm terminal blocks |
 | Alarm Terminal Block | 1 | Plugged in the Alarm cable port |
 | Power Terminal Block | 1 | Plugged in the Power Port (DC 12 V) |
 | Touchless call guidance sticker | 1 | Adhere to the intercom when using the Touchless call function |
At a Glance
Identify the components of the intercom:
| Label | Item | Description |
|---|---|---|
| 1 | Lens | Camera Lens for the intercom. |
| 2 | Speakers | Outputs audio transmitted from the connected device. |
| 3 | IR LED/Illumination Sensor | Controls IR LED based on ambient light. |
| 4 | Touchless call sensor | Initiates a call when a hand is within 15 cm (6 inches) for 1 second. Refer to "Using touchless call" on page 16. |
| 5 | Call Button | Button for initiating calls. |
| 6 | LED status indicator | Indicates operational status with colors. See LED status table below. |
| 7 | Mount plate | The mount plate for installation. |
| 8 | Tampering switch | Detects if the product is separated or tampered with. |
| 9 | Built-in Mic | Picks up sound. |
LED Status
The LED indicator shows operational status with colors:
| Color | Type | Status |
|---|---|---|
| Blue | Steady / On when sensor detected | Idle |
| Blue | Blink | Call button push & call waiting |
| Blue | Slow blink | Calling |
| Green | Steady | Relay activation |
| Red | Steady | Booting up |
| Red | Blink | Communication error |
| White | Steady | Firmware update |
Inside the Intercom
Identify the internal components and ports:
| Label | Item | Description |
|---|---|---|
| 1 | GND | Discharges lightning current safely. |
| 2 | Reset Button | Restores factory default settings. Press and hold for 5 seconds to reboot. Resetting may enable DHCP; if no DHCP server is present, use Device Manager to change network settings. |
| 3 | Tampering Switch | Triggers alarm when the device is physically damaged or stolen. Must be enabled in web viewer settings. |
| 4 | Test monitor out port | Output port for test monitoring video. Connect to a mobile display to check video. |
| 5 | Power port (DC 12V) | Port for power terminal block. |
| 6 | Gore sheet | Waterproof/dampproof sheet. Do not remove. |
| 7 | Micro SD card slot | Compartment for the Micro SD card. |
| 8 | Alarm cable port | Connects alarm input/output devices, including electric door locks. |
| 9 | Network Port | Connects PoE or Ethernet cable for network connection. |
Installation & Connection
Precautions Before Installation
- Read instructions before installation.
- Select an installation site that can support at least 5 times the intercom's weight.
- Stuck-in or peeled-off cables can cause damage or fire.
- Keep others away from the installation site for safety.
- Excessive force during installation can cause damage or malfunction. Use non-compliant tools carefully.
Disassembling
Use the provided Torx L wrench to turn screws counterclockwise and release the mount plate.
Inserting a Micro SD Card
Slide the Micro SD card into the Micro SD card slot in the direction of the arrow. Ensure power is off and the body is separated. Do not force insertion in the reverse direction. Avoid insertion/ejection in high humidity or rain. Complete disassembly within 5 minutes to prevent internal dew condensation.
Removing a Micro SD Card
Gently press down on the exposed end of the Micro SD card to eject it. Before removing, set the device to
Installing the Intercom on the Wall
Attach the template to the desired location, drill wiring and screw holes. Recommended installation height guidelines are provided.
Cable Installation
- Pass audio/alarm/power and network cables through the hole.
- Remove the cable bushing from the mount plate.
- Installing the network cable: The network cable diameter is Ø5~6.5. Pull off extruded parts of the cable bushing. Use the cap installer to route the network cable through the bushing.
- Installing power and alarm I/O cables: Pull off extruded parts of the cable bushing. Pass the alarm cable through the large hole and the power cable (DC 12 V) through the small hole. If using PoE only, do not tear off the small hole's extruded part. DC power and alarm cables must be used together.
- Insert the alarm cable bushing into the bottom hole and the network cable bushing into the top hole of the mount plate.
- Connect the alarm terminal block to the alarm cable and the power terminal block to the power cable.
- Connect alarm and power terminal blocks to their corresponding ports. Route the DC power cable by the alarm I/O port.
- Connect the network cable to the network port.
- Tighten the screw while pushing the bottom part of the camera body.
- Join the camera body to the mount plate.
Using Touchless Call
Attach the provided guide sticker to the intercom. To use touchless call, place your hand within 2-15 cm (0.8-6.0 in) from the front sensor for about one second without waving. Ensure the touchless call sensor area is clean.
Setting up Touchless Call
Navigate to
Using Status LED and Welcome Functions
Setup Status LED: To keep the LED always on, check
Setup Welcome Function: To turn off the LED except when a visitor approaches, check both
How to Use SIP Video Call
Ensure the following are set up: VoIP video profile registration, SIP activation, account registration, and recipient registration. Test the video call after configuration.
Registering a VoIP Profile
- Enter the intercom's IP address in the browser.
- Go to
> > - Check
in . - Set
(Resolution, Frame rate, Maximum bitrate) according to the client device specifications. - Click [Apply].
Activating the SIP Function
- Go to
> > and check the box. - Click [Apply].
Registering an Account
- Go to
> > > and click [Add]. - Check the
- Click [Apply]. Use [Refresh] to check status.
Registering a Recipient
- Go to
> > > and click [Add]. - Select recipients for
. - Click [Apply].
Testing a Video Call
After setting up the four items, click the Call button on the intercom to test the video call. Ensure the intercom and VoIP phone are connected to the server.
Connecting with Other Devices
Ethernet Connection
Connect the Ethernet cable to the local network or the Internet.
Powering and Networking
Connect the PoE device to the intercom's PoE port. Use a PoE-enabled router. An STP cable is recommended for protection against thunderstroke damage.
Power Supply
Connect the power cable (+, -) to the intercom's power port. Use only one power source (PoE or DC 12V). Do not reverse polarity. Turn off external devices before connecting. DC 12V power is needed for electric door strikes.
Power Cable Specification (DC 12V Input)
| Wire Type (AWG) | Cable Length (Max.) |
|---|---|
| #20 | 13 m |
| #18 | 21 m |
| #16 | 30 m |
Network Cable Specification
| Item | Contents | Remark |
|---|---|---|
| Connector | RJ45 (10/100BASE-T) | |
| Ethernet | 10/100BASE-T | |
| Cable | Category 5e | DC Resistance ≤ 0.125 Ω/m |
| Max Distance | 100 m | |
| PoE Support | IEEE 802.3af |
Connecting Electric Door Strike
Connect DC 12V power to operate the electric door strike. PoE power alone is insufficient. The maximum power from Alarm out No.2 (NO/NC port) is DC 12V/550mA. If using only DC 12V power, a minimum of 1.47A or higher is recommended (2A or higher preferred). When using both PoE and DC 12V, ensure the DC 12V capacity meets the device's specifications. Refer to the door strike manufacturer's specifications for cable length and depth.
Electric Door Strike Wiring Diagram
Door Strike powered by TID-600R: Connect the door strike to the appropriate terminals (ALARM IN 1/2, ALARM OUT 1, GND, +12V OUT, COM, NO/NC).
Door Strike powered by Power Supply: Similar terminal connections apply.
Setting Up Fail-Safe Type Door Strike
- Enter intercom IP address in the browser.
- Go to
> > > and select . - Set
to and to the desired value to control door opening time.
Setting Up Fail-Secure Type Door Strike
- Enter intercom IP address in the browser.
- Go to
> > > and select . - Set
to and to the desired value.
Opening Door Using Web Viewer
Set
Opening Door with DTMF Code on VoIP Phone
- Go to
> > and check . - Register the code in the
field. - Set the door opening duration in
under . Entering the code opens the door for the specified duration.
Opening Door Using Door Exit Button
- Go to
> > > and select the alarm channel based on the Door exit button connection. Connect to terminal block 1 and 4 for Alarm input no. 1; connect to terminal block 2 and 4 for Alarm input no. 2.
- Select
for .
- Set the duration in
under . The door remains open for the specified duration after the button is pressed.
Connecting Alarm Out 1 and Alarm Out 2
Alarm Out 1 Wiring Diagram
Diagram shows connection for devices exceeding voltage/current specifications using an open collector method. Warning lamp/siren power connects to the intercom's ALARM OUT (12VDC 20mA MAX).
Alarm Out 2 (NO/NC) Wiring Diagram
Diagram shows connection for warning lamp/siren power to COM and NO/NC terminals.
Wiring Diagram of Warning Lamp Connected to Alarm Out 2
Warning lamp powered by Power Supply: Connect the warning lamp to the intercom's terminals.
Warning lamp powered by TID-600R: Connect a 12V warning lamp to the intercom's power supply.
Network Connection and Setup
Connecting the Product Directly to Local Area Networking
Launch an Internet browser, enter the product's IP address. The login dialog should appear.
Connecting the Product Directly to a DHCP Based DSL/Cable Modem
- Connect the user PC directly to the network product.
- Run Device Manager, change the product's IP address, and connect via web browser.
- Connect to the web viewer using the Internet browser.
- Go to the [Setup] page.
- Configure DDNS settings under [Network] > [DDNS].
- Set IP type to [DHCP] under [Basic] > [IP & Port].
- Connect the product directly to the modem.
- Restart the product.
Refer to Web Viewer online help for DDNS and IP format settings. A remote PC may not connect if port forwarding is not set or a firewall is active. Contact your network administrator.
By default, IP address is assigned by DHCP server. If no DHCP server, IP address is 192.168.1.100. Use Device Manager to change IP address. Refer to "Using Device Manager" (Page 28).
The product is compatible with SIP-enabled doorphones or PBX devices. For local networks without internet, set time manually or synchronize with PC.
Using Device Manager
Download Device Manager from the Hanwha Techwin website. More instructions are available in the menu.
Automatically Searching Product
Click
in Device Manager. Check the product from the list (verify MAC address).
Configuring IP Address
Ensure is displayed in . Click to log in.
Configuring Static IP
Manually enter IP address and port information. Select the product, click , select , and fill in IP & Port details. Click [Apply] and then [OK].
Configuring Dynamic IP
Select the product, click , select . Click [Apply] and then [OK].
Manually Registering Product
If the product is not found via search, click > . Enter the IP range, select the , and input HTTP port, ID, and password. Click [Register]. Check if registered.
Automatically Configuring IP
Select the product, click < + >, and then . Click [Close].
Port Range Forward (Port Mapping) Setup
Set port range forwarding on the Broadband Router for remote PC access. Select and for each product. Set ports according to > > settings. Click [Save Settings].
Port forwarding can be done without additional router setup if the router supports UPnP. Use in under > > .
Connecting to the Product from a Shared Local PC
Run Device Manager. Double-click a product to access it. Access can also be gained by typing the product's IP address in the browser.
Connecting to the Product from a Remote PC via the Internet
Ensure port range forwarding is set. Launch the Internet browser on the remote PC and enter the DDNS URL or the Broadband Router's IP address. Sign up for Wisenet DDNS and register the product.
Web Viewer
Connecting to the Product
Normally: Launch browser, enter IP address (e.g., 192.168.1.100). Login dialog should appear.
If HTTP port is other than 80: Enter IP address and HTTP port number (e.g., 192.168.1.100:8080).
Using URL: Enter the DDNS URL address (e.g., http://ddns.hanwha-security.com/ID).
Connecting via UPnP: Run UPnP client, search for the product name.
Connecting via Bonjour: Run Bonjour client, search for the product name.
To Check the DDNS Address
If the IP address changes frequently (e.g., with DHCP cable/DSL modem), register your device with the DDNS server (http://ddns.hanwha-security.com). Set Web Viewer's > to and provide the .
Password Setting
When accessing the intercom for the first time, register a login password. Passwords require 8-9 digits with at least 3 character types (uppercase/lowercase letters, numbers, special characters), or 10-15 digits with at least 2 types. Allowed special characters: ~`!@#$%^*)_-+=l00.?/. Avoid repeating characters or consecutive inputs. If the password is lost, press the [RESET] button to initialize the product.
Login
The login window appears. Enter "admin" for User name (administrator ID is fixed). Enter the password. Click [Sign in]. The Live Viewer screen will appear. Pay attention to security by checking image data encryption.
Intercom Web Viewer Setup
- Click the [Setup()] icon.
- The Settings window appears.
- Configure settings for basic information, video, audio, network, event, analysis, and system.
- Click
for detailed descriptions.
Troubleshooting
Problem: Sound volume changes periodically in Chrome/Firefox on Windows 10
Solution: Install the High Definition Audio device (Windows Default Driver) or a third-party driver as the microphone driver.
Problem: WAVE file specifications for audio at event time
Solution: Sampling rate: 48,000 KHz or less. Bits per sample: up to 8/16 bit. Encoding: Only PCM.
Problem: No video displayed in plug-in free webviewer on Safari via HTTPS
Solution: On the authentication popup, click "View Authentication Certificate" and select "Always trust when connecting to the designated webviewer IP". If video still doesn't display, exit Safari, restart, and follow procedures.
Problem: Cannot access intercom from web browser
Solution: Check Network settings. Ensure network cables are properly connected. Verify DHCP IP acquisition. If connected via Broadband Router, verify port forwarding is configured.
Problem: Viewer disconnected during monitoring
Solution: Viewer disconnections can occur due to changes in intercom or network configurations. Check all network connections.
Problem: Intercom not detected in Device Manager
Solution: Turn off PC firewall settings and search again.
Problem: Images overlap
Solution: Check if two or more intercoms are set to a single multicast address. If so, images may overlap. Use different addresses.
Problem: No image appears
Solution: If transmission is set to multicast, check if the router supports multicast in the LAN.
Problem: Voice not recorded despite audio input settings
Solution: Enable the
Problem: No notification email for motion detection events
Solution: Verify settings. Ensure is set to . Check if the option in is enabled.
Problem: No signal at Alarm Output port for intelligent video analysis events
Solution: Check alarm output port settings.
Problem: Cannot record to Micro SD card
Solution: Check if the Micro SD card is defective. Replace it only when the power is disconnected. Ensure correct insertion direction. Formatting by other devices may not be guaranteed. Format the Micro SD card again in > > .
Problem: Micro SD card inserted, but intercom not operating properly
Solution: Check if the Micro SD card is inserted correctly. Formatting by other devices may not be guaranteed. Format the Micro SD card again in > > .
Problem: Cannot record in NAS
Solution: Confirm NAS information, IP address, and ID/password are correct. Ensure the intercom and NAS IP addresses are in the same format (e.g., same subnet mask). Check if you accessed as another user without formatting the default folder. Confirm recommended NAS equipment is used.
Problem: NAS setting failed
Solution: Confirm NAS information, IP address, and ID/password are correct. Ensure the intercom and NAS IP addresses are in the same format (e.g., same subnet mask). Check if you accessed as another user without formatting the default folder. Confirm recommended NAS equipment is used.
Compliance and Disposal Information
FCC Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: no harmful interference, and acceptance of any received interference.
Environmental Considerations
Hanwha Techwin is committed to environmentally friendly products, indicated by the Eco mark and RoHS compliance.
Correct Disposal of Product
Do not dispose of this product or its electronic accessories with household waste. Separate them for responsible recycling to prevent harm to the environment and human health. Contact retailers or local government offices for details.
Correct Disposal of Batteries
Do not dispose of batteries with household waste. Recycle them through your local battery return system to protect natural resources and promote material reuse. Chemical symbols Hg, Cd, or Pb indicate the presence of mercury, cadmium, or lead above EC Directive 2006/66 levels.
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