FortiFone FON-780B QuickStart Guide

Introduction

This guide provides essential information for setting up and using your FortiFone FON-780B IP phone. It covers installation, configuration, basic operations, and troubleshooting.

For detailed information, refer to the FortiVoice Administration Guide, FortiVoice Cloud Administration Guide, or the FON-780B User Guide.

Box Contents

The following items are included in the box:

• FortiFone FON-780B unit
• Stand for the phone
• Ethernet Cable
• Handset
• Handset Cord
• Quick Start Guide (this document)

Installation

Attaching the Stand

To attach the stand:

1. Align the posts of the stand base with the corresponding holes on the back of the phone.
2. Push the stand firmly into place until it is secure.

The phone's screen angle can be adjusted by gently pulling it forward or pushing it back to your desired position.

Connecting the Phone

The phone features several ports on its rear panel:

• Power DC 12V/1.5A: For connecting the power adapter.
• WAN/PoE port: Connects to your network via an Ethernet cable. Supports Power over Ethernet (PoE).
• PC port: Allows connection of a desktop PC using an Ethernet cable (cable not supplied).
• Headset port: For connecting an optional headset.
• Handset port: For connecting the included handset cord.

Connection steps:

1. Connect the handset cord to the handset jack on the phone.
2. Optionally, connect an amplified headset to the headset jack [headset-icon].
3. Connect the WAN port [ethernet-icon] to your network using the provided Ethernet cable.
4. Optionally, connect your desktop PC to the PC port [pc-icon] using an Ethernet cable (not supplied).
5. If your network supports Power over Ethernet (PoE), a power adapter is not required. If PoE is not supported, connect the DC 12V 1.5A power adapter to the power jack [power-dc-icon].

Setting Up the Phone

The phone can be configured for three types of extensions:

For use as an internal extension

If the phone and FortiVoice phone system are on the same network, the phone supports plug-and-play installation. It automatically downloads its configuration from the FortiVoice system and displays the extension number and name upon registration.

For use as an external extension

If the phone and FortiVoice phone system are on different networks, manual configuration is required. Follow these steps:

1. On the phone, press the Menu button [menu-icon].
2. Select Setting > Provisioning.
3. Enter the password 23646 and press OK.
4. In the FortiVoice Server field, enter the public IP address or FQDN of the FortiVoice unit and press OK.
5. In the Server Port field, enter the port for the FortiVoice Server (default is 443) and press OK.

For use as a cloud extension

To use the phone with the FortiVoice Cloud service:

1. On the phone, press the Menu button [menu-icon].
2. Select Cloud.
3. Enter the Cloud ID.
4. Enter the Extension No..
5. Enter the Cloud PIN and press OK.

Using the Phone

The FortiFone FON-780B features a touch screen, navigation keys, and a dialpad.

Phone Layout

• Camera: Located at the top of the screen.
• Privacy cover: Slides left to block the camera; slides right to expose it for use.
• Touch screen: For interacting with the phone's interface.
• Navigation keys: Used to navigate menus and lists.
• Home/Menu button: Accesses the main menu or returns to the idle screen.
• Contact button: Accesses directory, business, and personal contacts.
• Voicemail button: Accesses voicemail messages and greetings.
• Volume control: Adjusts volume for handset, headset, or speaker.
• Dialpad: Standard numeric keypad for dialing.
• Back button: Returns to the previous screen.
• Headset button: Toggles headset audio on/off.
• Mute button: Toggles microphone on/off.
• Redial button: Calls the last dialed number.
• Speaker button: Toggles speakerphone on/off.

Button Functions

Troubleshooting

Cautions and Warnings

Environmental Specifications

Ambient operating temperature: 0 °C to 40 °C

Regulatory Notices

Federal Communication Commission (FCC) – USA

This device complies with Part 15 of FCC Rules. Operation is subject to two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used per the manual, it may cause harmful interference to radio communications, though interference is not guaranteed to not occur in a particular installation.

If this equipment causes harmful interference to radio or television reception (determined by turning the equipment off and on), the user is encouraged to try correcting interference by:

• Reorienting or relocating the receiving antenna.
• Increasing the separation between the equipment and receiver.
• Connecting the equipment to a circuit different from the receiver's.
• Consulting the dealer or an experienced radio/TV technician.

WARNING: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This equipment complies with FCC radiation exposure limits for an uncontrolled environment. It should be installed and operated with a minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating with any other antenna or transmitter.

This equipment complies with ACTA TIA/EIA/IS-968-B-3 and Part 68 of the FCC rules. The product identifier format is US: FTNIPNANFON780B.

For troubleshooting, repair, or warranty information, contact Fortinet Inc. at:

909 Kifer Road, Sunnyvale, CA 94086, USA
1-866-393-9960 (US and Canada)
1-613-725-2466 (International)

This equipment is hearing aid compatible (HAC).

Innovation, Science and Economic Development Canada (ISED)

This Class B digital apparatus complies with Canadian Interference-Causing Equipment Standard ICES-003.

This product meets applicable Innovation, Science and Economic Development Canada technical specifications.

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation.

For products available in the USA/Canada market, only channels 1 to 11 can be operated. Selection of other channels is not possible.

Caution: The device for the band 5150-5250 MHz is for indoor usage only to reduce potential harmful interference to co-channel mobile satellite systems.

This equipment complies with ISED radiation exposure limits for an uncontrolled environment. It should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

This device and its antennas must not be co-located or operating with any other antenna or transmitter, except in accordance with ISED multi-transmitter product procedures.

European Conformity (CE) – EU

This is a Class B product. In a domestic environment, it may cause radio interference, requiring the user to take adequate measures.

Simplified EU Declaration of Conformity

This declaration is valid for Fortinet products provided by Fortinet or its authorized partners for use within the EU or countries implementing EU Directives/spectrum regulation. Products not obtained directly may not comply.

The declaration is provided in multiple languages including Bulgarian, Czech, Danish, German, Estonian, English, Spanish, Greek, French, Croatian, Italian, Latvian, Lithuanian, Maltese, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, and Swedish.

UK Conformity Assessed (UKCA) – United Kingdom

This product complies with Statutory Instrument 1206 Radio Equipment Regulations 2017.

The product transmits within the following frequency ranges and power levels:

• 2402-2480 MHz: less than 6 dBm
• 2412-2472 MHz: less than 17 dBm
• 5150-5250 MHz: less than 17 dBm
• 5250-5350 MHz: less than 17 dBm
• 5470-5725 MHz: less than 17 dBm
• 5725-5850 MHz: less than 14 dBm

The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range in the UK.

Support and Resources

For further assistance and resources, please refer to the following:

• Fortinet Customer Service & Support: Create a support account, register products, download updates, and create support tickets at https://support.fortinet.com.
• Fortinet Document Library: Access up-to-date publications for Fortinet products at https://docs.fortinet.com.
• Training Services: Find course descriptions, availability, and schedules at https://www.fortinet.com/support-and-training/training.html.
• Technical Discussion Forums: Connect with other users and partners at https://support.fortinet.com/forum.
• FortiGuard Threat Research and Response: Get up-to-date information on vulnerabilities and threats at https://fortiguard.com.

For Product License Agreement / EULA and Warranty Terms, visit https://www.fortinet.com/content/dam/fortinet/assets/legal/EULA.pdf.