Introduction
This guide provides instructions on how to set up and use your FortiFone FON-480B IP phone. It covers the initial installation, connection, basic operation, and troubleshooting steps.
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Box Includes
The following items are included in the box:
- FON-480B: The FortiFone IP phone unit.
- Stand: An adjustable stand for positioning the phone.
- Ethernet Cable: For connecting the phone to the network.
- Handset: The phone's handset.
- Handset Cord: Connects the handset to the phone.
- Quick Start Guide: This document.
Visual Description: The box contains the main FON-480B phone unit, a separate stand, an Ethernet cable, a handset, a handset cord, and this Quick Start Guide.
1 Installation
Attaching the stand
- Line up the four posts on the top of the stand with the four holes on the back of the phone. Choose the position that provides your preferred tilt angle.
- Slide the stand into place until it is secure.
Visual Description: Diagrams show how to align the stand's posts with the phone's rear holes and slide it to secure it, illustrating different tilt options.
Connecting the phone
- Connect the handset cord to the handset jack on the phone.
- Optionally, connect an amplified headset to the headset jack.
- Connect the WAN port to your network using the provided Ethernet cable.
- Optionally, connect your desktop PC to the PC port using an Ethernet cable (not supplied).
- If your network supports Power over Ethernet (PoE), a power adapter is not required. The phone requires a DC 48V 0.3A PoE connection. If PoE is not supported, connect a DC 5V 2A power adapter to the power jack.
Visual Description: A diagram illustrates the phone's ports: USB port, Headset jack, Power DC 5V jack, WAN/PoE port, and PC port. It shows connections for the handset, optional headset, Ethernet cable to the network (WAN/PoE), and optional Ethernet cable to a PC (PC port).
Setting up the phone
For use as an internal extension
The phone supports plug-and-play installation. It will automatically download its configuration from the FortiVoice system and display the extension number and name upon registration.
For use as an external extension
To use the phone outside the FortiVoice location as an external extension, manual configuration is required to connect to the Provisioning Server (FortiVoice unit):
- On the phone, press the Menu button.
- Select Settings > Provisioning.
- Enter the password: 23646.
- Select Static Provisioning Server.
- Set the Server to the public IP address of the FortiVoice unit.
- Press OK.
For use as a cloud extension
To use the phone with the FortiVoice Cloud service, manual configuration is required:
- On the phone, press the Menu button.
- Select Cloud.
- Enter the Cloud ID and press OK.
- Enter the User ID and press OK.
- Enter the PIN and select Submit.
2 Using the Phone
Softkey Functions
| Softkey | Function |
|---|---|
| History | Accesses the call history stored on the phone. |
| Contact | Accesses the contacts stored on the phone. |
| DND | Toggles Do Not Disturb on and off. |
| Menu | Accesses the phone menu. |
Button Functions
| Button | Function |
|---|---|
| Navigation keys | Used to navigate items within the History, Contact, or Menu screens. |
| Hold ? | Places and retrieves calls on hold. |
| Transfer ? | Transfers calls to another extension or outside line. |
| Conference ? | Creates a conference call with another extension or outside line. |
| Volume control ? | Adjusts the volume of the handset, headset, or speaker. |
| Mute ? | Toggles the microphone on and off. |
| Home/Menu ? | Accesses the phone's menu for settings, features, and information. Press again from the Menu to return to the idle screen. |
| Voicemail ✉️ | Accesses voicemail and voicemail greetings. |
| Redial ? | Places a call to the last number dialed. |
| Headset ? | Toggles the headset on and off. |
| Speakerphone ? | Toggles the speakerphone on and off. |
| Programmable keys | Can be configured for various functions like extensions, park slots, or lines. Consult the FortiVoice Administration Guide for more details. |
Visual Description: A diagram of the phone highlights various buttons and their functions: Programmable keys, Transfer, Hold, Conference, Volume control, Softkeys, Navigation keys, Menu, Voicemail, Redial, Headset, Mute, and Speaker. Tables detail the functions of softkeys and other buttons.
3 Troubleshooting
| Symptom | Corrective Action |
|---|---|
| Display is blank | Confirm the phone's power source. 1. If using Power over Ethernet (PoE): • Ensure the Ethernet cable is plugged into the WAN port. • Ensure the PoE switch is properly configured. If issues persist, replace the Ethernet cable. 2. If using the power adapter: • Ensure it is plugged in. If issues persist, replace the power adapter. |
| Phone not receiving a DHCP IP Address | The DHCP server may not be responding. 1. Ensure your DHCP server (typically your router) is online. 2. Reboot the router or DHCP server. 3. If problems continue, contact your administrator or refer to the FON-x80 Series User Guide for advanced network configuration. |
| No name and extension number is displayed | Your phone is not registered. 1. On the FortiVoice interface's Extensions page, verify the MAC address is correct and the Phone Type is set to FON-480. Save changes and reboot the phone. 2. If configured as an external extension, confirm the Server Address is correct (refer to "For use as an external extension"). 3. If configured as an external extension, check network connections and firewall settings at the FortiVoice location. |
| No audio during a call | 1. Check handset/headset connections. 2. Ensure the phone is properly registered with the FortiVoice unit. 3. If configured as an external extension, check network connections and firewall settings at the FortiVoice location. |
Cautions and Warnings
Environmental Specifications
Refer to the specific Product Model Data Sheet for Environmental Specifications (Operating Temperature, Storage Temperature, Humidity, and Altitude).
Safety
Caution: This equipment is intended for use in Network Environment 0 per IECTR 62101. It connects only to PoE networks without routing to the outside plant.
This product should be powered by a Listed Direct Plug-In Power Unit marked LPS or Class 3, rated 5 Vdc, 2 A, or by a 48 Vdc PoE source.
E911 and Multi-line Telephone Systems
When used as part of a multi-line telephone system (MLTS), the phone's operation may be subject to E911 MLTS laws. These laws may require the MLTS to provide caller information (number, extension, location) to emergency services. Ensure compliance with applicable state and federal E911 MLTS laws, which is the purchaser's responsibility.
Privacy
While this phone implements security and encryption, privacy of communications may not be fully ensured.
Regulatory Compliance
Federal Communication Commission (FCC) -- USA
This device complies with Part 15 of FCC Rules. Operation is subject to two conditions: (1) it must not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with Class B digital device limits per FCC Rules, providing reasonable protection against harmful interference in residential installations. It generates, uses, and can radiate radio frequency energy. Improper installation or use may cause interference. There is no guarantee that interference will not occur in a specific installation.
If interference occurs, try correcting it by:
- Reorienting or relocating the receiving antenna.
- Increasing the separation between the equipment and receiver.
- Connecting the equipment to an outlet on a different circuit than the receiver.
- Consulting a dealer or experienced radio/TV technician.
Warning: Unauthorized changes may void the user's authority to operate the equipment.
This equipment complies with FCC radiation exposure limits for uncontrolled environments. Maintain a minimum distance of 20cm between the radiator and your body. This transmitter must not be co-located or operated with any other antenna or transmitter.
Industry Canada Equipment Standard for Digital Equipment (ICES) -- Canada
This Class B digital apparatus complies with Canadian ICES-003.
Innovation, Science and Economic Development (ISED) -- Canada
This device contains licence-exempt transmitter(s)/receiver(s) complying with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to two conditions: (1) no interference, and (2) acceptance of any interference, including that which may cause undesired operation.
This equipment complies with ISED radiation exposure limits for uncontrolled environments. Maintain a minimum distance of 20cm between the radiator and your body.
This device and its antenna(s) must not be co-located or operated with any other antenna or transmitter, except in accordance with IC multi-transmitter product procedures.
European Conformity (CE) -- EU
This is a Class B product. In a domestic environment, it may cause radio interference, requiring the user to take adequate measures.
The product transmits within the frequency ranges 2402-2480 MHz, with power less than 20dBm.
Simplified EU Declaration of Conformity
This declaration is valid for Fortinet products provided by Fortinet or its authorized partners for use within the EU or countries implementing EU Directives. Fortinet makes no assurances for products not obtained directly from authorized sources.
The document lists compliance statements in multiple languages (Bulgarian, Czech, Danish, German, Estonian, English, Spanish, Greek, French, Croatian, Italian, Latvian, Lithuanian, Maltese, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish), all stating compliance with Directive 2014/53/EU.
Note: The full declaration of conformity is available at: https://site.fortinet.com/ProductRegulatory/EU
Fortinet Product License Agreement / EULA and Warranty Terms
This section outlines the legal agreement between the end-customer and Fortinet, Inc. It covers license grants, limitations on use, proprietary rights, term and termination, transfer, limited warranty, disclaimers, governing law, limitation of liability, import/export requirements, and general provisions.
Key points include:
- License Grant: A non-transferable, non-exclusive license to use the Software solely for internal business purposes.
- Limitation on Use: Prohibits reverse engineering, modification, sublicensing, or commercial time-sharing.
- Proprietary Rights: Fortinet retains all intellectual property rights.
- Limited Warranty: Fortinet warrants hardware for 365 days and software for 90 days, with specific terms for certain products.
- Disclaimer: Products are provided "as-is" without other warranties.
- Limitation of Liability: Fortinet's liability is limited, excluding consequential damages.
- Open Source Software: Mentions compliance with GNU General Public License (GPL) and GNU Lesser General Public License (LGPL), providing details on source code availability and terms.
Users are advised to read the full agreement for complete details.
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