Hisense USER MANUAL

Welcome to the Hisense family!

Congratulations on the purchase of your new Smart TV. Whether you're watching your favorite sports team or playing a video game, the increased clarity, resolution and detail will make you feel like you're right there in the middle of the action!

Because we value your business, we want to keep you in the know of 'all things Hisense' and other beneficial information. Using your mobile phone, scan the first QR code to register your TV and the second QR code to access the Support page. Depending on the make and model of your phone, you may need to download a QR code scanning application.

You can also access the Product Registration or Support page by visiting www.hisense-usa.com/support or www.hisense-usa.com/support/productreg.asp.

[QR code for registration page]

[QR code for support page]

Where to locate the Model and Serial Numbers for your TV

All Hisense products have a model and serial number to help identify them. If you ever need to refer to these numbers, we recommend that you record them somewhere that's easy for you to access.

To locate the model number of your TV look in one or all of the following places:

Disclaimers

Notwithstanding anything to the contrary, including in any or all descriptions, representations, statements or other communications related to this Hisense device (hereinafter “Device”) made in any form whatsoever and at any time, some or all of the pre-installed, or subsequently installed Application Services may not be available or capable of functioning as intended by the provider of the Application Services in any or all usage areas for reasons outside of Hisense's control, including but not limited to, Internet access, local service limitations, etc. Any purchase or use of the Device, including any Application Services, is purely at the user's risk. Application Services are provided on an as-available basis without warranties of any kind, either expressed or implied, that the Application Service will be uninterrupted or error-free, including but not limited to vagaries of weather, disruption of Service, acts of God, warranties of title, local or regional limitations, no infringement, NOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No advice or information given by Hisense, providers, affiliates, or contractors or their respective employees shall create such a warranty. Hisense specifically disclaims responsibility for any or all Application Services from functioning at any time, and by purchasing the Device, you accept such disclaimer without any claim on Hisense. You are solely responsible for providing an active and working connection to the Internet, along with any and all hardware and/or software necessary to use the Hisense Device as intended.

Connecting Devices to your TV

You have several options for connecting your TV to different devices. The method in which you connect will be based upon the type of cables you have and the available outputs on your device.

Connecting an antenna, cable set-top box or satellite receiver

To connect an antenna, cable set-top box or satellite receiver:

  1. Connect one end of a coaxial cable (not provided) to the RF OUT port on the antenna, cable or satellite box. If you are using an antenna with twin-lead cable, you may need a 300-75 Ohm adapter (not provided) to connect it to the back of your TV. Likewise, if you are using several antennas, you may need a combiner (not provided).
  2. Connect the other end of the cable to the ANT/CABLE port of your TV.
Diagram shows TV PORT ANT/CABLE connected to EXTERNAL DEVICES like a Cable Set-top Box or VHF/UHF Antenna via a coaxial cable.

Connecting an AV device with a composite video cable

To connect an AV device with a composite video cable (not provided):

  1. Use the audio and video cables to connect the composite video/audio ports (of the external AV device) to the AV IN ports of the TV. (Video = yellow or green, Audio Left = white, and Audio Right = red).
  2. Plug the connected devices into the AV connectors on the TV before switching it on.
  3. Using your remote, press the [INPUT] button and select AV as the input source.
Diagram shows TV PORT AV IN (Red, White, Yellow/Green) connected via Audio Cable and Composite Cable to EXTERNAL DEVICES like a VCR, DVD Player/Recorder, Video Camera, Set-top box, or Satellite Receiver.

Connecting an AV device with a component video cable

1. Use a component video cable (not provided) to connect the component output ports of the external device to the YPBPR ports for the TV. Use an audio cable to connect the component audio ports of the external device to the TV AUDIO (L / R) ports.

2. Plug the connected devices into the YPBPR and L/R ports on the TV before switching it on.

3. Using your remote, press the [INPUT] button and select COMPONENT as the input source.

Diagram shows TV PORT COMPONENT IN (Y, PB, PR, L, R) connected via Audio Cable and Component Cable to EXTERNAL DEVICES like a VCR, DVD Player/Recorder, Video Camera, Set-top box, or Satellite Receiver.

NOTE: One AV device can be connected to the TV using a component video or composite video cable.

Connecting an AV device with an HDMI cable

This type of connection supports digital connections between HDMI-enabled AV devices such as a Personal Video Recorder (PVR), DVD, Blu-Ray, AV receiver and digital devices. In addition, some devices (such as a PVR or DVD player) require an HDMI signal to be set to Output in the settings of the device.

Please refer to the User Manual that came with your device for step-by-step instructions.

To connect an AV device with an HDMI cable:

  1. Use an HDMI cable to connect the HDMI output port of the AV device to the HDMI port of the TV.
  2. Plug the connected devices into the power socket.
  3. Using your remote, press the [INPUT] button and select the corresponding HDMI input.
Diagram shows TV PORT HDMI connected via HDMI Cable to EXTERNAL DEVICES like a DVD or Set-top Box.

NOTE: Because the HDMI connector provides video and audio signals, it is not necessary to connect an audio cable.

Connecting headphones

You can connect headphones to the ? /AUDIO OUT port on your TV. While the headphone is connected, the sound from the built-in speakers will be disabled.

NOTE: The AUDIO OUT port only applies for some TV models.

Diagram shows TV PORT / AUDIO OUT connected to EXTERNAL headphones.

Connecting speakers (or other audio receivers)

To connect speakers (or other audio receivers) with an audio cable:

  1. Use an audio cable (not provided) to connect the DIGITAL AUDIO IN port of the audio receiver device to the DIGITAL AUDIO OUT port of the TV. Another option is to use an RCA Y-cable (1/8"-stereo mini to L/R phone - not provided) to connect an analog sound system to the AUDIO OUT port of the TV.
  2. Plug the connected devices into the main power socket before switching on the TV.
  3. Using your remote, press the [INPUT] button and select the corresponding source on the audio receiver.
Diagram shows TV PORT DIGITAL AUDIO OUT and / AUDIO OUT connected via Audio Cable to EXTERNAL DEVICES like a Digital Sound Bar, Audio Amplifier, Powerless Bass Speaker, or Speaker.

NOTES:

Connecting a digital sound bar to use ARC (Audio Return Channel)

If you'd like to use the ARC (Audio Return Channel) feature to have sound sent from the TV back down an HDMI cable to a digital soundbar, then you will need to connect the cable to the HDMI (ARC) port. By using this feature, you will also be able to control the soundbar with your TV remote instead of having to use multiple remotes for each device.

NOTE: Only digital sound bars that require a wired connection are compatible with the Smart TV.

To connect a digital sound bar with an HDMI cable:

  1. Connect the cable that's attached to the sound bar to the HDMI (ARC) port on the TV.
  2. Press the [POWER] button on the Soundbar to turn it on.
  3. Using your remote, press the [INPUT] button and select the corresponding HDMI input.
  4. Next, press the ⚙️ button on your remote and go to Sound > Advanced Audio Settings.
  5. Press the [OK] button on your remote to enable the Sound function and select ARC First.

Once you have completed these steps, then proceed to complete the first time set up menu (see the 'First Time Setup Menu' section of this User Manual) to configure your TV settings. After you're done completing the first time set up, then you will hear audio from live TV (or other content) from your sound bar.

Diagram shows TV PORT HDMI(ARC) connected via HDMI Cable to EXTERNAL DEVICE Digital Sound Bar.

Connecting your TV to a Wired or Wireless Network

You have the option to connect your TV to a wireless or wired network to access the Internet.

Connecting to a Wireless Network

Diagram shows a TV with a built-in Wireless Adapter, a Wireless Router, a LAN Cable, and The LAN Port on the Wall.

Our built-in wireless LAN adapter supports the IEEE 802.11 b/g/n communication protocols and we recommend that you use an IEEE 802.11n router. When you play a video over an IEEE 802.11 b/g connection, the video may not play smoothly.

NOTES:

Connecting to a Wired (Ethernet) Network

You can attach your TV to your LAN in one of the three following ways:

Option 1.

You can attach your TV to your LAN by connecting the LAN port on the back of your TV to an external modem using an Ethernet cable. See the figure below.

Diagram shows TV PORT LAN connected via Ethernet Cable to an External Modem (ADSL/VDSL/Cable TV), which connects to The Modem Port on the Wall via a Modem Cable.

Option 2.

You can attach your TV to your LAN by connecting the LAN port on the back of your TV to an IP Sharer which is connected to an external modem. Use an Ethernet cable for the connection. See the figure below.

Diagram shows TV PORT LAN connected via Ethernet Cable to an IP Sharer (Router) (with DHCP server), which connects to an External Modem (ADSL/VDSL/Cable TV) via another Ethernet Cable, which connects to The Modem Port on the Wall via a Modem Cable.

Option 3.

Depending on how your network is configured, you may be able to attach your TV to your LAN by connecting the LAN port on the back of your TV directly to a network wall outlet with an Ethernet cable. See the figure below.

Diagram shows TV PORT LAN connected via Ethernet Cable to The LAN Port on the Wall.

If you have a Dynamic Network, you should use an ADSL modem or router that supports Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically provide the IP address, subnet mask, gateway, and DNS, so you don't have to enter them manually. Most home networks are Dynamic Networks.

Some networks require a Static IP address. If your network requires a Static IP address, you must enter the IP address, subnet mask, gateway, and DNS values manually on your TV's Cable Setup Screen when you set up the network connection. To get the IP address, subnet mask, gateway and DNS values, contact your Internet Service Provider (ISP).

NOTE: You can use ADSL modems that support DHCP if your network requires a static IP address. ADSL modems that support DHCP also let you use static IP addresses.

Using Your TV Remote Control

Infrared transmitter

Using a Universal Remote Control

If you prefer to use your cable set-top box or satellite receiver remote as a 'Universal Remote', then refer to the manual that your cable or satellite service provided. It will include instructions on how to program their remote to your television.

Codes for the Most Common Cable and Satellite Providers

Use the Hisense code in the table below that is associated with your cable or satellite provider (if applicable).

Service Provider Hisense code
AT&T U-Verse1346, 1013, 1041, 1327, 1363, 1004
Bright House Cable0748
Cablevision068, 069, 078, 096, 100, 164, 168, 229, 026
Charter12355, 2002, 1204, 1423, 1517, 0171, 1963, 0463, 1463, 0842, 1326, 167, 415, 424, 450, 456, 461, 507, 523, 567, 577, 586
Comcast0178, 10178, 10463, 11463,,10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002
Cox Communication0178, 10178, 1326, 1463
DirecTV0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002
Dish Network505, 627, 538, 720, 659
Time Warner386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463
Tivo0091
ONN4671, 0371, 2891
RCA12049
UEI2183, 3519
Verizon0198, 0490, 0775, 3264, 0205, 0532

NOTE: If the Hisense code associated with your cable or satellite providers is not listed above, does not work, or you cannot locate the instructions for programming your remote to the television, call your Cable or Satellite provider's Customer Service Center. If your Cable or Satellite provider does not have a Hisense code available, visit the FAQ section at www.hisense-usa.com/support for additional codes or call 1-888-935-8880 Monday-Friday from 8 a.m. to 8 p.m. EST, Saturday and Sunday from 9 a.m. to 6 p.m. EST.

Completing the First-Time Setup Menu

Now that you've attached your TV to the TV stand (or wall mount) and done the other necessary tasks, it's time to turn the TV on to complete the first-time setup menu.

To get started with the first-time setup menu:

  1. Press the [POWER] button to turn on your TV.

A Welcome screen displays for a moment and then the menu begins by prompting you to choose your language.

Hisense Logo Screen

2. Using your remote, press the [OK] button to select your LANGUAGE AND LOCATION. Choose the Language, Country or Time Zone, after when you choose the Time Zone, that can appear on the right arrow, press [OK] to enter the next page.

3. Move to the TERMS OF SERVICE screen and choose Accept all.

4. From the TV USAGE MODE screen, press the [OK] button on your remote to select for Home, Store.

5. When the NETWORK CONNECTION screen appears, need to manually set an Ethernet connection or Wi-Fi.

7. From the TV INPUT SOURCE screen, select TV, HDMI1, HDMI2, HDMI3, AV or COMPONENT.

8. Begin enjoying your TV when the following confirmation message displays 'CONGRATULATIONS! Your TV is now ready to use'.

First-time Setup Menu At a Glance

Screen: Welcome

Task: Welcome screen displays for a moment and then the menu begins by prompting you to choose your language.

Hisense Logo Screen

Screen: LANGUAGE AND LOCATION

Task: Choose the Language, Country or Time Zone. Using the D-pad arrows of your remote, choose your Language, Country and Time Zone. Next, navigate to the Forward arrow and press OK.

Screenshot shows the LANGUAGE AND LOCATION screen with options for Language (English), Country (Select), and Time Zone (Select). Navigation buttons are shown at the bottom.

Screen: TERMS OF SERVICE

Task: Choose the Terms of service. Press OK to select Accept All. When you're done navigate to the Forward arrow and press OK.

Screenshot shows the TERMS OF SERVICE screen with options to Accept all, Accept EULA, and Accept Terms of Serv. Navigation buttons are shown at the bottom.

Screen: TV USAGE MODE

Task: Choose the TV Mode: Home, Store. Select Home (which appears by default). Next, navigate to the Forward arrow and press OK. Note: 'Store mode' should only be selected by Retailers who plan to demonstrate the TV.

Screenshot shows the TV USAGE MODE screen with options for TV Mode (Home selected by default). Navigation buttons are shown at the bottom.

Screen: NETWORK CONNECTION

Task: Choose the Network connection: Ethernet, WiFi. If your TV does not automatically detect an Ethernet connection, then select Wi-Fi. When you're done, select your network from the list that displays and move to the next screen.

Screenshot shows the NETWORK CONNECTION screen with options for Ethernet and WiFi. It indicates 'Connecting Ethernet' and a 'Configure' button. Navigation buttons are shown at the bottom.

Screen: TV INPUT SOURCE

Task: Select how you receive your TV channels. Choose from one of the following sources below and then move to the next screen.

TIP: You only need to scan for channels if your TV is connected to an Antenna.

Screenshot shows the TV INPUT SOURCE screen with options for TV, AV, COMPONENT, HDMI1, HDMI2, HDMI3. Navigation buttons are shown at the bottom.

Screen: Done

Task: Congratulations! Your TV is now ready to use. Press the OK confirmation button on your remote if you are fine with the selections that appear on the screen. Otherwise, navigate to the back arrow on the screen to change your selection.

Screenshot shows the 'Congratulations! Your TV is now ready to use' screen with TV Selections (English, United States, Eastern, Home Mode, Ethernet) and an OK button. Navigation buttons are shown at the bottom.

Top-of-mind Information

This section is written to provide you top-of-mind information early in this user manual and reduce your search time to find the answer.

Connecting to the Internet after you've completed the first-time setup menu

If you chose to set up your TV without connecting to the Internet, then it only requires a few short steps.

Establishing a wireless connection

  1. Using your remote, press ⚙️. The TV SETTINGS menu displays on the left side of the screen.
  2. From TV SETTINGS go to Setup > Network > Configuration > Wireless Setting.
  3. Wait to make sure the connection status that appears beside your network name displays the word 'Connected'.

Establishing a wired connection

Plug an Ethernet cable into the LAN port (located on the back of the TV). To confirm that your TV is connected, press the [HOME] button on your remote and look for an LCD icon ?️ in the top right corner of the Home screen.

TV Viewing

This section provides information to switch inputs and resize your picture.

Switching Inputs

Switching to devices plugged into other input connectors on the TV can be done at the push of a single button on your remote. It also does not matter what screen you are currently viewing when you want to switch inputs.

  1. Using your remote, press [INPUT]. A list of input sources displays on the top of the screen.
  2. Use the [< >] of the D-pad of your remote to select the input you want to switch to.

Resizing your picture

To change the picture size on your TV:

  1. Using your remote, press ⚙️. The TV SETTINGS menu displays on the left side of the screen.
  2. Select Picture > Aspect Ratio. The picture sizes (aspect ratios) displays on the bottom of the screen.

NOTE: If you have an external device (such as a satellite receiver) that is plugged into the TV inputs. It may have aspect ratios on the menu or the remote that came with the device.

Sound

If you prefer to listen to audio through a soundbar (not provided) instead of the built-in TV speakers, then you will need to select a soundbar that requires a wired connection.

Energy Saving

Your TV will automatically enter standby mode after 15 minutes without video or audio input on the selected input mode. All televisions manufactured on or after January 1, 2011 must meet this federal law requirement. It is not possible for you to disable or reconfigure this design feature.

Entering data (typing) on your TV screen

To ensure that you do not experience any performance issues, please only use the onscreen keyboard (instead of a wired keyboard) when menus, websites or other interactive elements require you to respond by typing information. Depending on the screen that you're on while enjoying your TV, the onscreen keyboard will display when you press [OK] on your remote.

Navigating on your TV screen

To ensure that you do not experience any performance issues, please only use the D-pad on the remote that came with the TV to navigate on the screen.

Configuring Basic and Advanced TV Settings

Your Hisense Smart TV comes with many TV setting features to allow you to customize the picture based on your viewing preference and environment.

Accessing TV SETTINGS

  1. Press the ⚙️ button to open the Quick Setup menu.
  2. Press the [>] buttons to enter the Setup menu.
  3. In each menu, you can:
    • Press the [ / ] buttons to select an item,
    • Press the [>] buttons to enter the submenu,
    • Press the [BACK] buttons to return to the previous menu.
  4. Press the [EXIT] button to exit the menu.

Your TV settings menu consists of the following submenus:

Each of the categories contain basic (or commonly used settings) and advanced settings that you can configure based on your preference.

Picture Menu

If you'd like to configure the settings for your picture, there are four types of picture modes available: Vivid, Standard, Theater, Energy saving, Game and Sports.

Screenshot shows the TV settings menu with 'Picture' selected. Options include Picture Mode (Standard), Brightness, Contrast, Color, Aspect Ratio, BackLight, Advanced Picture Settings, and Restore Default Picture Settings.

Once you choose the mode, you can adjust the picture based on the following settings:

Sound Menu

Select a preset sound mode to suit the type of content you are listening to: Standard, Theater, Music, Speech and Late Night.

Set the sound effects to suit your preference:

Configure your audio settings for your sound preferences. Once you choose the mode, you can adjust the audio based on the following settings:

Screenshot shows the Sound menu with options like Sound Mode, dbx-tv Audio Enhancements, Advanced Audio Settings, and Restore Default Audio Settings.

Channels Menu

Screenshot shows the Channels menu with options like Tuner Mode, Auto Channel Scan, Channel Skip, and Favorites List.

Network Menu

Screenshot shows the Network menu with options like Network Configuration, Network Information, Wake Up By Wi-Fi, Anyview Stream, and TV Name.

System Menu

NOTE: If you forget your password, call the Hisense Electronics Consumer Care Center or reset your TV back to the factory settings.

NOTE: 1. HDMI cables must be used to connect HDMI CEC-compatible devices to your TV. 2. The connected device's HDMI CEC feature must be turned on. 3. If you connect an HDMI device that is not HDMI CEC-compatible, all the HDMI-CEC Control features do not work. 4. Depending on the connected HDMI device, the HDMI-CEC Control feature may not work.

Screenshot shows the System menu with options like Location, Time, Language, Parental Controls, Application Settings, Closed Caption, CEC Function, and Advanced Settings.

About TV Menu

Screenshot shows the About TV menu with options like System Info, Hisense Legal Disclaimer, Auto Firmware Upgrade, Check Firmware Upgrade, and Restore To Factory Default.

Navigating the Home Screen Menu

Accessing the Home Screen

To access the Home screen:

  1. Press the [HOME] button on your remote control.
  2. Press the [< / > / ^ / v] buttons on your remote to make your selection.
Diagram shows the Home screen interface with numbered elements: 1. Current time and weather, 2. Input sources (HDMI1, HDMI2, Component, TV), 3. Navigation bar (LiveTV, VOD, Media, Apps).

Navigating the top of the Home screen

You can always view the current date, time the weather temperature and in the top right corner of the Home screen.

In addition, if you have connected a device (such as a thumb drive) to a USB port and your TV recognizes it, then a device icon will also display in the same area.

If your TV is connected to the Internet through Wi-Fi®, then an icon ? will display in the top right corner of the screen. This location makes it very convenient for you to determine if you still have Internet connectivity as you use the TV. If your TV is connected to the Internet through Ethernet, then an LCD screen icon ?️ will display instead.

Navigating the middle of the Home screen

The middle of the home screen consists of poster images for Vudu-recommended (top picks) movies and TV shows that you can rent or purchase. The poster images that appear in this section of the home screen are dynamic (meaning they will change) as long as your TV is connected to the Internet. The poster images of the recommended movies and TV shows will change based on the latest movies that have been released or popular TV shows.

Navigating the bottom of the Home screen

Navigating the bottom of the Home screen you can switch category(LiveTV, VOD, Media and Apps).

LiveTV

After you enter into LiveTV channel, the terminal detects the presence of the channel list information (station search has been completed). If you do not complete the scan, the user is prompted to start search. Press the jump button, you can directly enter the settings/channel search interface.

If you are first used, the screen will display LiveTV operating tips, including: how to start the channel list, how to start channel info and so on. Operation hints tips only once, the next into the LiveTV no longer display the prompt, unless the user restore factory Settings.

Diagram shows LiveTV screen with options: OK Show channel list, ^ View channel info, BACK PRE-CH.

You can browse the LiveTV category, start watching channel recently, and watch the video content of the current channel. To return to the last channel, press [BACK] on your remote.

Diagram shows the TV screen displaying 'No Signal' with input sources and navigation options at the bottom.

1. Current input, press "OK" button to open current input.

2. Current input information or program information.

3. Recent input, If video is available the icon should highlight. input name should be follow settings definition or default name.

Info Bar

Users in the LiveTV full screen mode, press the [^] button or change channels, display screen information automatically.

Info Bar

1. The user can according to the [>] button to breathe out the introduction of the current program interface, to view the summary of the current program, such as screen can't do, show by the [BLUE] button to see the complete information of the current program.

2. Press the [<] button to return to the default Info bar, press [BACK] Info bar disappears.

VOD

You can browse for VOD video recommended from a third party. The application of different countries, different.

Screenshots show VOD content for U.S.A., CANADA, and MEXICO, featuring apps like Netflix, Amazon, YouTube, Vudu, Dailymotion, Viewster, and TED.

Netflix®: Netflix is a streaming media company that provides movies and TV shows for you to view online or stream right to your TV. If you are a Netflix member, simply enter your email address and password to sign in to your Netflix account. If you don't already have an account, then you can try the service (FREE) for one month by creating an account. If you enjoy your trial membership, then you don't have to do anything. Your membership will automatically continue for as long as you choose to remain a member. Once you click on the Netflix icon to launch the application, you can register for the service directly from your TV. Simply follow the prompts to get started.

Amazon: Amazon is an Internet video on demand service that offers television shows and movies for rent or purchase. If you are not an Amazon subscriber yet, then you will need to create an account to use the service. Once you click on the Amazon icon to launch the application, you can register for the service directly from your TV. Simply follow the on-screen prompts to get started.

YouTube: YouTube allows you to upload, view and share videos. You must create an account to use the service.

Vudu: Vudu is a video streaming service that enables you to rent or purchase High-Definition movies and TV shows. If you are not a Vudu subscriber yet, then you will need to create an account to use the service. Once you click on the Vudu icon to launch the application, you can register for the service directly from your TV. Simply follow the on-screen prompts to get started.

Dailymotion

Viewster

TED

Media

Make sure to insert the USB disk/mobile hard disk with standard port or to connect the TV with other digital devices via DLNA. There are few options to start the Media:

Screenshot shows the Hi-Media interface with options like All, Photo, Video, Music, Return, USB. Navigation icons are shown at the bottom.
  1. Press the [^ / v] buttons to switch the media type.
  2. Press the [^ / << / > / v] buttons to select the folder/file you want to open and then press the [OK] button to enter/play the folder/file.
  3. Press the [BACK] button to return to the previous directory.
Playable formats list

You can browse the images, listen to music, and enjoy such files as .AVI, .MKV, .MP4, .DAT, .MPG, .MPEG, .TS, etc.

Files Format Playable format
PictureJPG /JPEG /PNG /BMP
MusicMP3 / AC3 / FLAC/ AAC /MP2 /Wav /Wma
VideoMPEG2(.mpg) / MPEG4(.mp4) / AVC(.avi,.mkv,.ts,.tp)

NOTE: We cannot promise that this unit would support all the formats listed above, as the programming tools are different.

Buttons for the media playback control

The figure below shows the buttons on the remote you can control media content.

Diagram shows media playback control buttons: Play, Pause, Fast rewind, Stop, Fast forward.

NOTE: The displayed figure may differ depending on the model.

Playing Video Files

  1. Press the [HOME] button to enter Media and press the [<] button to switch to the left hand side menu bar, select media type to Video or ALL by pressing the two-way directional [^ / v] button on the remote.
  2. Press [>] button on the remote control to select the USB or PVR source and then Press the [OK] button to enter.
  3. Press the [^ / << / > / v] buttons to select the folder that contains the video you want to view.
  4. Press the [OK] button to play the video.
  5. Press the [ BACK] buttons to exit and return to the previous directory.
  6. Press the [< / >] buttons to select the function icon and then press the [OK] button to confirm.
Diagram shows media playback icons with numbers 1 through 10, corresponding to functions like progress bar, play/pause, next/previous video, fast forward/rewind, select time, playlist, options, and program info.

Playing Music Files

  1. Press the [HOME] button to enter Media and press the [<] button to switch to the left hand side menu bar, select All or Music by pressing the two-way directional [^ / v] button on the remote.
  2. Press [>] button on the remote control to select the USB or PVR source and then Press the [OK] button to enter.
  3. Press the [^ / << / > / v] buttons to select the folder that contains the music file you want to listen.
  4. Press the [OK] button to play the music.
  5. All the music is listed on the left. Press the [^ / v] buttons to select the music. You can press the [CH ^ / CH v] buttons to move page up/down. Press the [RED] button to select the Playback Mode.
  6. Press the [BACK] button to exit the music playback interface.

Browsing Pictures

  1. Press the [HOME] button to enter Media and press the [<] button to switch to the left hand side menu bar, Select All or Picture by pressing the two-way directional [^ / v] button on the remote.
  2. Press [>] button on the remote control to select the USB or PVR source and then Press the [OK] button to enter.
  3. Press the [^ / << / > / v] buttons to select the folder that contains the picture you want to view.
  4. Press the [OK] button to display picture.
  5. Press the [BACK] buttons to exit or return to the previous directory.

When browsing the pictures.

Press the [< / >] buttons to select the function icon and then press the [OK] button to confirm.

Diagram shows picture browsing icons with numbers 1 through 9, corresponding to functions like play/pause, next/previous picture, zoom in/out, rotate, options, and picture info.

Apps

The Apps list contains icons of numerous pre-installed apps in different categories (games, social media, video, music) from which to choose. The application of different countries, different.

Screenshots show the Apps list interface with 'Hot Apps' and 'All Apps' sections, featuring various popular applications.

To navigate to the Apps list from the Home screen, press Apps > VIEW ALL APPS > Hot Apps, All Apps or press [APPS] button to enter the Apps.

The first section of the Apps list page is labeled as 'Hot Apps' due to their popularity. The apps are Browser, Opera Store, Amazon and Netflix, YouTube and Pandora.

The second section of the page is labeled as 'All Apps' and provides a collective view of them to browse.

Installing and Launching an App

Although your TV came with numerous pre-installed apps, there may be a few that are not on the Apps list page that you'd like to download.

To install an app:

  1. From the Home screen, click on the Opera Store icon.
  2. Navigate to the Search tab at the top of the screen.
  3. Press the [OK] button on your remote to bring up the on-screen keyboard and begin typing the name of the app. As you begin typing the first two to three letters the Opera Store suggests words to quicken your search time.
  4. Use your remote to select the app. A page displays that shows a written description of the app.
  5. Click on Open or Add to Favorites.
Deleting an App

You can only delete apps that you downloaded to the TV.

To delete an app:

  1. Select the app that you want to uninstall.
  2. Press the [RED] button on your remote. A dialog message displays that asks if you're sure you want to remove the app.
  3. Select OK. A confirmation message displays and the icon is removed from the Apps list screen.

NOTE: If an app is deleted, the information related to that app is also removed.

Viewing information about an app

To view a description about a pre-installed app, go to Opera TV Store. Once you're there, you can browse for the app icon and press [OK] on your remote. A window will display that provides a description and rating.

Connecting your devices to stream content

Streaming Content Between Your Mobile Phone or Laptop and the TV

Due to the advancement of technology, different types of devices can connect, discover and communicate with each other over a home network. For more details about this technology, refer to the Digital Living Network Alliance®.

If you want to stream your personal content (music, videos, photos) stored on your mobile phone or laptop to the TV, then you can do it through a few simple steps.

From a laptop

To stream content between most Windows-based laptops and your TV:

  1. Download the free Twonky™ Beam app to your laptop. This app enables users to transfer content from their laptop or mobile phone to a television. For more information about the app, visit www.twonky.com.
  2. After you've completed step 1, make sure that your TV and the laptop are connected to the same wireless network.
  3. From your laptop, go to Windows Media Player.
  4. From the menu bar of your laptop, click on Stream > Turn on Media Streaming. A Media Streaming options window displays on your laptop screen.
  5. Click on the Turn on Media Streaming tab.
  6. Look for the name of your laptop computer in the list of devices that appears and select the Allowed checkbox. If you've customized the name of your TV, go to Setup > Network > TV Name.
  7. Click on OK at the bottom of the Media Streaming Options window.
  8. Go to the Media center on your TV. Your Media list from your computer will display. Begin browsing to select the content you want to stream.

From a mobile phone

To stream content from your mobile phone to the TV:

  1. Download the free Twonky™ Beam app to your phone.
  2. Make sure that your TV and your phone are connected to the same wireless network.
  3. From your mobile phone, enable file sharing.

TIP: To find the file sharing feature in your phone, check your Settings.

  1. After you've enabled file sharing on your phone, the app will begin to stream the content to the television.

Customizing the name of your TV to identify it

If you have several TV's in your home then you may want to customize the name of your Hisense Smart TV. By giving your TV a name, it will make it easier for you to identify it when connecting devices to the TV to stream or mirror content.

To customize the name of your TV:

  1. Press [ ] on your remote. The TV Settings menu displays on the left side of the screen.
  2. From Setup go to Network > TV Name.
  3. Press [OK] on your remote to bring up the onscreen keyboard.
  4. Begin typing the name.
  5. When you are finished, press [OK] again for the change to take effect.

Software updates for your TV

The software (also referred to as firmware) is part of what powers your TV. Because Hisense will provide software updates to continuously enhance your TV and correct any issues, we recommend that you update your TV software when a new version is available.

You have two options to update the software for your TV. You can choose to receive software notification updates for your TV automatically or check for software updates manually.

Checking for updates automatically

To receive software notification updates automatically, your TV must be turned 'On' and connected to the Internet. The Auto Upgrade setting (which enables your TV to receive the updates automatically) is turned to 'On' by factory default. If you turn the Auto Upgrade setting 'Off', it will disable this functionality of your TV. More information about this setting and how to locate it is explained later in this section.

While your TV is on, it automatically checks for updates. If an update is available, a notification (in the form of a dialog message) will appear in the middle of the screen. If you choose to view notes about what is included in the update, then click on OK and you will be taken to a View update details screen. After you view the notes, click on OK and the software update will begin to download.

If the download is completed successfully, then a confirmation message will display and you will be prompted to restart the TV by clicking on OK.

NOTE: If you don't click on OK, then the TV system will time out after 10 seconds and restart itself.

Notification dialog box: 'An Update is available, would you like to begin?' with options: View update content, Notification, Cancel, OK.

If you choose to wait until later to begin the update then click on Cancel and you will see this notification the next time you turn on your TV.

Checking for updates manually

If (for some reason) you do not want your TV to automatically check for updates and to receive notifications when they are available, then:

  1. Using your remote, press ⚙️.
  2. Go to Setup > About TV > Auto Firmware Upgrade.
  3. Press [OK] to turn the Auto Upgrade setting 'Off'.

By doing this, you will have to manually check to see if you have the latest software update.

To manually check for the latest firmware:

  1. Using your remote, press ⚙️.
  2. Go to Setup > About TV > Check Firmware Upgrade.

Using a USB flash drive (also called a ‘Thumb Drive', 'Jump Drive' or ‘Memory Stick') to install software updates

If you have not kept your TV connected to the Internet or turned the Auto Upgrade feature 'Off' then download the new software to your USB drive from www.hisense-usa.com/support/firmware.asp.

You will need your Model Number to search for available firmware. Once you're on the firmware page of the Hisense website, follow the steps that display.

Quick Problem-Solving Tips

When there is a problem with your TV that cannot be resolved try unplugging the AC power and then reconnecting it. If the problem still isn't resolved, then call the Hisense Electronic Consumer Care Center at 1-888-935-8880. Our business hours are Monday through Friday (8 a.m. - 8 p.m. EST) and Saturday and Sunday (9 a.m. - 6 p.m. EST). Customers that are located in Canada should call 1-855-344-7367.

ISSUES POSSIBLE SOLUTIONS
No sound or picture
  • Check if the power cord is plugged into a powered AC outlet.
  • A power switch on the right side bottom edge of the front panel must be turned on. Press the [Power] button on the remote control to activate the unit from 'Standby' mode.
  • Check to see if the LED light is on or not. If it is, then the TV is receiving power.
I have connected an external source to my TV and I get no picture and/or sound.
  • Check for the correct output connection on the external source and for the correct input connection on the TV.
  • Make sure you have made the correct selection for the input mode for the incoming signal.
When I turn on my TV, there is a delay for a few seconds before the picture appears. Is this normal?
  • Yes, this is normal. The TV is initializing and searching for previous setting information.
The picture is normal but there is no sound
  • Check the volume settings.
  • Check if 'Mute' mode is set to On.
Sound but no picture or black and white picture
  • If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.
  • Check that the Color is set to 50 or higher.
  • Try different TV channels.
The sound and/or picture is distorted or appears wavy
  • An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away from the TV.
  • Insert the power plug of the TV set into another power outlet.
The sound and picture is blurry or cuts out
  • If using an external antenna, check the direction, position and connection of the antenna.
  • Adjust the direction of your antenna or reset or fine tune the channel.
A horizontal or vertical stripe appears on the picture and/or the picture is shaking
  • Check if there is an appliance or electric tool nearby that is causing interference.
The plastic cabinet makes a "clicking" type of sound
  • The 'click' sound can occur when the temperature of the television changes. This change causes the television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
The remote control does not work
  • Confirm that TV still has power and is operational.
  • Change the batteries in the remote control.
  • Check if the batteries are correctly installed.

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