Razer Cut Cord Guide

This guide provides instructions for preparing Razer products for support or return by cutting the product's cable and capturing specific information.

Product Categories and Instructions:

• Wired Mice: Cut the original mouse cable with scissors. Ensure the serial number is visible. Capture a single photo showing the support case number, the Razer product's serial number, and the cut cable.
• Wireless Mice with Charging Dock: Cut the original mouse cable with scissors. Ensure the serial number is visible. Capture a single photo showing the support case number, the Razer product's serial number, and the cut cable.
• Wireless Mice: Cut the original mouse cable with scissors. Ensure the serial number is visible. Capture a single photo showing the support case number, the Razer product's serial number, and the cut cable.
• Wired Keyboards: Cut the original keyboard cable with scissors. Ensure the serial number is visible. Capture a single photo showing the support case number, the Razer product's serial number, and the cut cable.
• Wireless Keyboards: Cut the original keyboard cable with scissors. Ensure the serial number is visible. Capture a single photo showing the support case number, the Razer product's serial number, and the cut cable.
• Wired Headsets: Cut the original headset cable with scissors. Remove the ear cup to ensure the serial number is visible. Capture a single photo showing the support case number, the Razer product's serial number, and the cut cable.
• Wireless Headsets: Cut the original headset cable with scissors. Remove the ear cup to ensure the serial number is visible. Capture a single photo showing the support case number, the Razer product's serial number, and the cut cable.
• Wired Earbuds (Hammerhead V2/USB-C/iOS): Cut the earbud cable with scissors. Capture a single photo showing the support case number and the Razer product's serial number. If the serial number is not on the cable, photograph the full cable and the location of the cut, along with the serial number from the original box.
• Wireless Earbuds (Hammerhead True Wireless): Capture a single photo showing the support case number and the serial number of your Razer product.
• Speakers (Leviathan): Retain the original power adapter and interchangeable plug or power adapter with regional power cord. Flip the soundbar to make the serial number readable. Capture a single photo showing the support case number and the original power adapter cable.
• Speakers (Leviathan Mini): Retain the original power adapter and interchangeable plug or power adapter with regional power cord. Flip the soundbar to make the serial number readable. Capture a single photo showing the support case number and the original power adapter cable.
• Speakers (Nommo): Retain the original power adapter and interchangeable plugs. Flip the soundbar to make the serial number readable. Capture a single photo showing the support case number and the original power adapter cable. The image also shows various interchangeable plugs for different regions (US, Korea, Europe, China/Japan/Taiwan, AUS/NZ, UK and Commonwealth).
• Controllers: Cut the original controller cable with scissors. Ensure the serial number is visible. Capture a single photo showing the support case number, the Razer product's serial number, and the cut cable.
• Razer Mats: Cut the original Razer Mat cable with scissors. Ensure the serial number is visible. Capture a single photo showing the support case number, the Razer product's serial number, and the cut cable.
• Razer Cameras: Cut the original Razer Camera cable with scissors. Ensure the serial number is visible. Capture a single photo showing the support case number, the Razer product's serial number, and the cut cable.

General Instructions:

• Use standard scissors for cutting cables.
• The serial number of the Razer product must be clearly visible in the captured image.
• The image should include the support-provided case number, the product's serial number, and the cut cable, all in one photograph.