Razer is the world's leading lifestyle brand for gamers, offering an extensive ecosystem of high-performance hardware, software, and services including laptops, peripherals, and accessories.
Razer™ is the world’s leading lifestyle brand for gamers. The triple-headed snake trademark is one of the most recognized logos in the global gaming and esports communities. With a fan base that spans every continent, the company has designed and built the world’s largest gamer-focused ecosystem of hardware, software, and services.
Razer’s award-winning hardware includes high-performance gaming peripherals and Blade gaming laptops. The company's software platform includes Razer Synapse (an Internet of Things platform), Razer Chroma RGB (a proprietary RGB lighting technology system supporting thousands of devices and hundreds of games/apps), and Razer Cortex (a game optimizer and launcher). Founded in 2005, Razer is dual-headquartered in Irvine, California, and Singapore.
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You can download Razer Synapse for Windows from the official website at razer.com/synapse.
Visit razerid.razer.com to sign up for a Razer ID and register your product to receive warranty status updates and benefits.
Ensure the device is properly connected directly to a USB port (not a hub), try a different port, and check that your version of Synapse is up to date.
User manuals are available on this page, or you can search for your specific product model on the official support site at mysupport.razer.com.