Jabra Evolve2 55 - User Manual
Jabra GN
EVOLVE2 55
Technology for life's new rhythm
About This Document
Copyright © 2023 GN Audio A/S. All rights reserved. Jabra® is a registered trademark of GN Netcom A/S. The Bluetooth® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by GN Audio A/S is under license.
Manufactured in China
MODEL: HSC170W
The Declaration of Conformity can be found at www.jabra.com/doc
1. Welcome
Thank you for using the Jabra Evolve2 55 headset. We hope you enjoy it!
Jabra Evolve2 55 Features
- Best-in-class comfort* thanks to Jabra AirComfort technology
- Reduce ambient noise with Active Noise Cancellation (ANC)
- Work professionally with noise-cancelling microphone technology
- Optimized audio for professional and personal use
- Dual connectivity, plug-and-play, and up to 30m (100ft) wireless range
- Certified for leading virtual meeting platforms
*Class refers to competitors in the same price range. Claim applies to the stereo model. For more information, visit jabra.com/commercial-claims.
2. Jabra Evolve2 55 Overview
Left
Right
Microphone
ANC on/off
Voice Assistant
Volume up
Track skip
(press and hold 1 sec)
Occupancy light / Status light
Power on/off
(press and hold 2 sec)
Bluetooth pairing
(press and hold 4 sec)
USB-C charging
(charging takes approx. 2 hours)
Music playback/pause
microphone mute.
Volume down
Previous track
(press and hold 1 sec)
Answer and end call
Microsoft Teams control*
*Requires Microsoft Teams certified headset version.
2.1 Included Accessories
USB-A version
Jabra Link 380/390 -USB-A Bluetooth adapter*
USB A - USB C charging cable
USB-C version
Jabra Link 380/390 -USB-C Bluetooth adapter*
USB-C - USB-C charging cable
Carrying pouch
*Bluetooth adapter is in the carrying pouch.
2.2 Optional Accessories
Optional accessories are available at jabra.com/accessories.
Charging cradle
USB-C port
Extra ear cushions
3. How to Wear
3.1 Wearing Styles
Mono model
Stereo model
3.2 Adjusting the Headset
Headband
Adjust the headband length so the headset fits comfortably on your head.
Stereo model
Mono model
Boom arm
It is important to position the microphone close to your mouth. The boom arm can be bent to improve positioning.
+/- 3 cm
Up to 7 cm
[X symbol indicating incorrect positioning]
SAFETY NOTE: The sensors on the microphone boom arm can be used to detect when the headset is being worn.
3.3 Folding Earcups
The earcups can be folded for easier storage.
4. Charging
The headset can be charged using the optional charging cradle or directly with the connected cable.
The battery fully charges in approximately two hours. Battery life when fully charged is up to 18 hours. If the headset battery is empty, a 30-minute charge provides up to 9 hours of use.
4.1 Charging with Cable
Connect the USB charging cable to the USB-C charging port on the right earcup, and then to your computer's USB port.
It is recommended to charge the headset with the supplied Jabra charging cable, although it is possible to charge with any compatible charger.
Right earcup
[Diagram showing USB-C cable connecting to the right earcup]
4.2 Charging with Charging Cradle (Optional Accessory)
Connect the charging cradle to your computer's USB port using the supplied charging cable, and then place the headset in the charging cradle. Alternatively, the charging cradle can be connected to any USB power source.
[Diagram showing headset in charging cradle connected to a laptop via USB]
[Diagram showing USB power source with checkmark]
Powered USB connection
The headset's battery indicator light will flash white briefly to indicate it has been placed correctly in the charging cradle. After this, the battery indicator light will flash green, yellow, or red, indicating the current battery status. When the indicator light turns solid green, the headset battery is fully charged.
4.3 Power Saving Mode
When the headset is powered on but not used for listening to music or taking calls, it will automatically enter power-saving mode after 4 hours to conserve battery. You can exit power-saving mode by pressing any button.
[Icon representing sleep mode/power saving]
You can adjust the time before the headset enters power-saving mode using the Jabra Sound+ app on your smartphone or the Jabra Direct app on your computer.
If the headset has not been used for 24 hours, it will turn off completely. To turn on the headset, press and hold the Power button for 2 seconds.
5. LED Indicators
LED Indicator
Power on (Power on)
Power off (Power off)
Battery full
Battery half full
Battery low
Battery critically low
Pairing
Reset / Firmware update
OCCUPIED LIGHT / STATUS LIGHT
Occupied light
Call in progress
Incoming call
(slow flashing)
Headset attempting to connect to Microsoft Teams.
Timeout 10 seconds*
(fast flashing)
Microsoft Teams notification*
LED INDICATOR
Muted
Connected to computer and logged into Microsoft Teams*
(slow flashing)
Headset attempting to connect to Microsoft Teams.
Timeout 10 seconds*
(fast flashing)
Microsoft Teams notification*
Bluetooth connection
Incoming call/active call
Music/media streaming
*Requires Microsoft Teams certified headset version.
6. Connecting
6.1 Connect to a Computer
Plug the Jabra Link 380/390 into a USB port on your computer. The Jabra Evolve2 55 and Jabra Link 380/390 are pre-paired and ready to use. The optimal Bluetooth range is up to 30 meters (100 feet).
[Diagram showing Jabra Link adapter connected to a laptop USB port, with a dashed line connecting to the headset]
Bluetooth adapter in carrying pouch
To hear music from the headset, you may need to select the Jabra Link 380/390 as the playback device in your operating system's audio settings.
Use Jabra Direct to manually pair the Jabra Evolve2 55 and Jabra Link 380/390.
It is recommended to update the headset's firmware before first use using the Jabra Direct or Jabra Sound+ app.
SAFETY NOTE: Data transfer between the headset and USB devices or ports is not encrypted.
6.2 Pair with a Bluetooth Device
- Press and hold the Power button for 4 seconds, until the LED indicator starts flashing blue.
- Follow the audio prompts and pair the headset with your Bluetooth device.
To complete pairing, you may need to confirm a passcode displayed on your phone and announced via the headset. If both passcodes match, confirm on your phone and press the headset's Call button.
It is recommended to update the headset's firmware before first use using the Jabra Direct or Jabra Sound+ app.
SAFETY NOTE: The headset uses a secure Bluetooth connection, encrypted with a 128-bit encryption key. If your Bluetooth device does not support secure connections, it may not be able to pair or connect to the headset.
7. Usage
7.1 Power On/Off
Turn the headset on or off by pressing and holding the Power button for 2 seconds.
[Diagram showing headset with green power indicator for ON]
[Diagram showing headset with red power indicator for OFF]
7.2 Calls and Music
Right
Calls and Music
Answer call
Press the Call button
Answer call by lowering the microphone
End call
Press the Call button
Reject call
Press the Call button twice
Bring Microsoft Teams to the front on your computer
Press the Call button* (when logged into Microsoft Teams)
Join an ongoing Microsoft Teams meeting
Press the Call button* (when logged into Microsoft Teams)
View missed Microsoft Teams calls and voicemails
Press the Call button* (when logged into Microsoft Teams)
Raise/lower hand during a Microsoft Teams meeting
Press the Call button* (during a Microsoft Teams meeting)
*Requires Microsoft Teams certified headset version.
Music Playback and Controls
Music playback/pause
Press the Play/pause button while listening to music
Mute/unmute microphone
Press the Play/pause button during a call
Listen to battery status
Press the Play/pause (Play/pause) button when not on a call or listening to music
Adjust volume
Press the Volume up (Volume increase) or Volume down (Volume decrease) button when on a call or music is playing
Next track
Press and hold the Volume up (Volume increase) button (1 second)
Start track from beginning or go to previous track
Press and hold the Volume down (Volume decrease) button (1 second) to start track from beginning
Press and hold twice to repeat previous track
Usage LED on/off
Press the Volume up (Volume increase) and Volume down (Volume decrease) buttons simultaneously
Listen to battery status
Press the Volume up (Volume increase) or Volume down (Volume decrease) button when not on a call or listening to music
Voice Assistant and ANC
Activate your voice assistant (Siri, Google Assistant)
Press and hold the ANC button for 1 second when not on a call
ANC on/off
Press the ANC button
7.3 Occupied Light(s)
When you are on a call, the Occupied light will automatically turn red to indicate you are busy. If you want to manually turn the Occupied lights on or off, press the Volume up (Volume increase) and Volume down (Volume decrease) buttons simultaneously.
[Diagram showing headset with red occupied light]
7.4 Mute/Unmute Microphone with Boom Arm
The headset microphone can be muted by raising the boom arm, and unmuted by lowering the boom arm.
This function is enabled by default and can be disabled using the Jabra Sound+ app on your smartphone or the Jabra Direct app on your computer.
[Diagram showing boom arm being raised to mute microphone]
[Diagram showing boom arm being lowered to unmute microphone]
[Microphone mute symbol]
[Microphone unmute symbol]
SAFETY NOTE: The sensors on the microphone boom arm can be used to detect when the headset is being worn.
7.5 Answering Calls with Microphone Boom Arm
An incoming call can be answered by turning the microphone boom arm down, close to your mouth.
This function is enabled by default and can be disabled using the Jabra Sound+ app on your smartphone or the Jabra Direct app on your computer.
[Diagram showing boom arm being lowered to answer call]
[Phone receiver icon] Answer call
SAFETY NOTE: The sensors on the microphone boom arm can be used to detect when the headset is being worn.
7.6 Voice Assistant
Activate your phone's voice assistant (e.g., Siri, Google Assistant, or Amazon Alexa) by pressing and holding the headset's ANC button for 1 second when not on a call.
7.7 Multiuse | Multiconnect
The headset can be paired with up to eight Bluetooth devices, and can connect to two Bluetooth devices simultaneously (e.g., a Jabra Link 380/390 and a phone, or two phones). The headset can receive multiple calls from either device.
If you want to connect two phones, perform a standard pairing for each phone separately (see section 6.2). The voice assistant is activated on the last connected phone.
7.8 Managing Multiple Calls
The headset can answer and handle multiple calls simultaneously.
Right
Managing Multiple Calls
End current call and answer incoming call
Press the Call button
Put ongoing call on hold and answer incoming call
Press and hold the Call button for 2 seconds*
Switch between held and active call
Press and hold the Call button for 2 seconds*
Reject incoming call when on a call
Press the Call button twice
*UC headset models only
7.9 Voice Guidance
Voice guidance provides notifications that guide you through settings and give you status updates about the headset (e.g., connection and battery status).
Voice guidance is enabled by default.
Right
Voice Guidance
[Timer icon with '5']
Enable or disable
voice guidance
Press and hold the ANC button and the Volume up (Volume increase) button for 5 seconds, until you hear a notification
Alternatively, use the Jabra Direct app on your computer or the Jabra Sound+ app on your smartphone to enable or disable voice guidance.
You can find the latest list of supported languages in the Jabra Sound+ app on your smartphone or the Jabra Direct app on your computer.
7.10 Sidetone
Sidetone allows you to hear your own voice better while on a call.
You can configure sidetone settings using the Jabra Sound+ app on your smartphone or the Jabra Direct app on your computer.
7.11 Factory Reset
Resetting the headset clears the pairing list and all settings.
Right
Headset Reset
[Timer icon with '3']
Resetting the pairing list and settings
Ensure the headset is turned on and not on a call. Press and hold the Call button and the Volume up (Volume increase) button simultaneously for 3 seconds, until the LED indicator turns pink and you hear a notification.
The headset will need to be re-paired with the Jabra Link 380/390.
8. Software and Firmware
8.1 Jabra Sound+
Jabra Sound+ is a mobile app that allows you to update your headset with the latest firmware, add new features, and customize it to your needs.
[Diagram showing a smartphone with Jabra Sound+ app icon]
[Download on the App Store button graphic]
[Get it on Google Play button graphic]
8.2 Jabra Direct
Jabra Direct is an application designed to support, update, and manage Jabra devices to ensure their optimal performance.
[Diagram showing a laptop with Jabra Direct icon]
Download the latest version at jabra.com/direct
8.3 Firmware Updates
It is recommended to update your headset's firmware before first use using the Jabra Direct or Jabra Sound+ app.
Firmware updates improve the functionality of Jabra devices or add new features. Jabra Sound+ or Jabra Direct will notify you when firmware is being updated or when a firmware update is available.
Using the Jabra Sound+ app
Connect the Evolve2 55 to your phone via Bluetooth.
Using the Jabra Direct app
Connect the Evolve2 55 to your computer via USB cable or the Jabra Link 380/390 Bluetooth adapter.
9. Support
9.1 Frequently Asked Questions
View FAQs, certifications, and technical data for the Jabra Evolve2 55 at jabra.com/support
9.2 Headset Care
- Always store your headset in the supplied case.
- To prevent battery life or capacity degradation, avoid storing the headset in hot or cold environments, such as a closed car in summer or in winter conditions.
- Always store the headset between -10°C and 50°C (14°F and 122°F).
- Do not store the headset for extended periods without charging (max. three months).
9.3 Cleaning the Jabra Device
Keep your product clean by following these best hygiene practices.
- Dampen a cloth with regular dish soap and water, and ensure you wring out excess liquid so the cloth is not dripping. Use only soap and water – do not use harsh cleaning agents.
- Gently wipe the product, ensuring no soap residue remains on the surface.
- Allow the product to rest for at least one minute.
- Clean the product by wiping it with a cloth slightly dampened with water.
- Allow to dry.
- When the product is not in use, keep it clean by avoiding contact with dirty surfaces and storing it in its storage pouch.
