Lockly Guard Smart Lock User Manual

1.1 Product Features

Multiple Access Codes & Monitoring: Store up to 500 access codes for family and guests, and monitor entry and exit records.

Advanced 3D Fingerprint Recognition: Register up to 99 fingerprints with biometric recognition. The system only accepts actual fingerprints, preventing unauthorized access from lifted prints.

RFID Card Access: Store up to 999 MIFARE RFID cards for easy access.

Offline Access Code™ (OAC): Issue access codes and set usage duration without needing an Internet connection. This feature works even during power outages.

Auto-Lock: Users no longer have to worry about forgetting to lock the door. With Auto Lock enabled, Lockly Guard will automatically auto-lock the door based on your customized timing set between 5 seconds to 1080 minutes.

Backup Keys and 9V Battery Socket: Access the door with physical backup keys. A 9V battery socket provides emergency power to operate the keypad if the smart lock battery is low.

Live Monitoring: Monitor door access from anywhere using your smartphone with the Secure Link Wi-Fi Hub. Secure Link™ sold separately. Visit the link below to purchase: https://www.locklypro.com/products/p/lockly-secure-link-wi-fi-hub-pgh200

2.1 Product Overview - Exterior

Digital Numeric Keypad: The interface for entering PIN codes.

RFID Card Reader: Area to scan RFID cards.

Backspace: Button to delete the last entered digit.

OK Button: Button to confirm input or lock/unlock.

Fingerprint Sensor: Area for fingerprint scanning.

Bluetooth Indicator: Light indicating Bluetooth status.

Key Hole Cover: Cover protecting the physical keyhole.

Exterior Handle: The outer handle for operating the lock.

Key Hole: Slot for the physical backup key.

9V Battery Backup Socket: Port for emergency 9V battery connection.

Reboot Button: Small button to restart the lock's electronics.

2.2 Product Overview - Interior

Battery Cover: Removable cover for the battery compartment.

Battery Compartment: Holds four AA batteries.

Reset Button: Button for factory reset.

Interior Handle: The inner handle for operating the lock from inside.

Program Button: Button used for pairing and programming modes.

Low Battery Indicator/Door Lock Button: LED indicator for battery status and a button to lock the door from the inside.

2.3 Understanding Your New Lock

This User Manual guides you through: Adding/deleting access codes, fingerprints, RFID cards, configuring Offline Access Code™ (OAC), and other features.

For assistance, visit https://www.locklypro.com/contact-us. Lockly Guard works best with the iOS and Android app. Download via the provided link or by searching "Lockly Manager" in your app store.

2.4 Reset Button

To reset your lock, you need the Activation Code from the included Activation Card. Resetting erases all stored data.

Procedure if Never Connected to App: Press the Reset Button for 3 seconds. The lock will restart and reset.

Procedure if Connected to App: Open the Lockly Manager app, go to Settings, select "Factory Reset." The lock will restart and reset. You will need the Activation Code to reconnect the app.

Note: If switching smartphones, log into your existing Lockly Manager account and follow app prompts to reconnect.

2.5 Rebooting Your Lock

? QUICK TIP: Reboot your Lockly Guard if the battery is dead or if there's a malfunction. This process does not change settings or stored access codes.

To Reboot:

1. Locate the reboot button on the bottom exterior side, between the two 9V battery backup sockets.
2. Use a small object (like a paperclip) to press the reboot button firmly.
3. Release the button. A beep indicates a successful reboot.

Note: Only reboot when necessary.

2.6 Low Battery

When the battery is low, the keypad will display "10" or "0" to indicate battery percentage. Immediate replacement of alkaline batteries is recommended.

"10" Display: Warns battery is below 10%. During unlocking, the indoor status light blinks red (repeating every 60 seconds), and the low battery alert sounds three beeps, repeated three times.

"0" Display: Indicates critically low battery, with power for only three more unlocks. When "0" flashes, the battery is fully depleted. Replace batteries to prevent failure.

After Depletion: Replace batteries immediately. You can use supplied physical backup keys or a 9V battery for temporary power.

Using 9V Battery for Temporary Power:

1. Hold your 9V battery lead against the contact points at the bottom of the Lockly Guard.
2. Keep the battery in place until the screen activates, allowing you to enter your Access Code.
3. Once unlocked, replace the batteries immediately.

2.7 Changing The Battery

Battery Life: Under normal use, the Lockly Guard battery lasts up to a year. Check levels regularly and change when notified. Use new batteries from a major brand for optimal performance.

Instructions for Battery Replacement:

1. Open the battery compartment cover.
2. Unscrew the screw on the top of the cover by turning it counterclockwise before sliding the cover up.
3. Insert four (4) new AA alkaline batteries, ensuring they are oriented correctly according to the displayed orientation.

Note: Replacing batteries does not reset stored Access Codes.

❗ IMPORTANT: After replacing batteries, reconnect the smart lock to the Lockly Manager app. Visit Locklypro.com/app if you haven't downloaded it.

3.1 Unlock with Digital Keypad

? QUICK TIP: We recommend pairing your lock with the Lockly Manager app on your smartphone to manage your access codes.

Unlock: Press any key to wake up the screen. Enter your PIN code, then press the OK button after the last digit.

Lock: Either press the OK button while the screen is on, or press the area of any number button while the screen is off.

3.2 Entering Programming Mode

Z-Wave Pairing/Deleting: Short press the program button 3 times. The green light flashes on the exterior assembly, indicating the lock is in pairing or deleting mode.

IMPORTANT NOTE: If the Lockly Guard Z-Wave has already been added to one Z-Wave Controller, it cannot be added to another. To use it with a different controller, you must first delete it from the existing one.

Programming Mode Operations: We recommend using the Lockly Manager app for intuitive and efficient registration and management of fingerprints and RFID cards. Note that fingerprints and RFID cards added via Programming Mode can only be viewed and deleted through Programming Mode.

Procedure: Press the program button. The digital keypad will appear.

Select "1" (Fingerprint Management): The screen shows "1" and the Backspace button flashes.

• Press "1" to add a fingerprint.
• Press Backspace to delete a fingerprint.
• Short press Backspace to delete the most recently added fingerprint.
• Long press Backspace to delete all fingerprints.

Select "2" (RFID Card Management): The screen shows "2" and the Backspace button flashes.

• Press "2" to add an RFID card.
• Press Backspace to delete an RFID card.
• Short press Backspace to delete the most recently added RFID card.
• Long press Backspace to delete all RFID cards.

Exiting Programming Mode: Press the program button to exit, or wait 30 seconds for automatic exit. For Z-Wave settings, refer to the Z-Wave Module User Manual.

3.3 Adding Additional Access Codes

Default Access Code: The default is 123456. You will be prompted to create a new code during setup.

Adding a Code: Open the Lockly Manager app, select your lock, go to Access, select Access Code, then Add New User. Follow on-screen instructions for different code types.

Unlocking: Enter the correct access code, then press the OK button. If you enter a wrong digit, press Backspace to correct or press OK and re-enter the password.

Capacity: You can store up to 500 access codes. To add more, delete an existing one first.

Code Types: The Lockly Manager app allows different types of access codes with varying permission levels for guests, tenants, deliveries, and helpers.

Updates/Contact: For the latest updates, email prosales@lockly.com or visit https://www.locklypro.com/contact-us.

3.4 Adding Fingerprint Access

Fingerprint Scanning: For fast and reliable recognition, ensure correct finger positioning.

Alignment: Avoid positioning the finger too high or low on the sensor, or too far off-center.

Angle: Keep the finger straight and somewhat flat; avoid holding it at an angle.

Adding a Fingerprint: In the Lockly Guard, go to Access, select Fingerprint, then Add New Fingerprint. Follow on-screen instructions.

Scanning Process: Your finger will be scanned six times with a countdown. Place your finger on the sensor, hold still until a beep. Slightly adjust position and hold for each scan until a longer beep indicates success.

3.5 Fingerprint Scanning Tips & Troubleshoot

Tips for Fingerprint Enrollment and Recognition:

• Fully cover the sensor with your finger.
• Center your finger on the sensor.
• Hold your finger still for over a second until you hear a beep.
• Ensure your finger is clean.
• Children under 12 should avoid fingerprint access due to finger growth.
• Elderly individuals may face recognition issues due to fading fingerprints.
• Use a different finger if yours has cuts, scars, or dry skin.
• For better recognition in varying conditions (moist, sweaty, cold, dry), scan your finger again in those conditions.

Troubleshooting Fingerprints:

• If wet: Wipe off excess moisture.
• If dirty: Clean your finger.
• Keep the sensor clean by wiping it with a soft cloth regularly.

More Help: Visit https://www.locklypro.com/contact-us.

3.6 Adding/Deleting Z-Wave

Add by manual programming:

To add or remove the Lockly Guard Smart Lock, first put the Z-Wave controller into Adding/Deleting mode.

1. Remove the battery cover from the smart lock.
2. Press the program button three times to enter pairing or deleting mode. The Bluetooth indicator on the exterior assembly will flash green.

IMPORTANT NOTE: If the Lockly Guard Z-Wave has already been added to one Z-Wave Controller, it cannot be added to another. To use it with a different controller, you must first delete it from the existing one.

Inclusion Process: The Z-Wave module is now in inclusion mode. To add it to the Z-Wave Controller, scan the QR code or manually enter the DSK code from the Activation Card. Use the Z-Wave Controller to scan the QR code on the left side of the Activation Card and follow the prompts.

Note: Please wait for the inclusion process to finish.

• Success: A long beep and the indicator light stops flashing.
• Failure: Two short beeps and the indicator light stops flashing. Pairing/deletion mode ends. Auto-exit after 2 minutes of inactivity.

3.7 Adding an RFID card

Adding a Code: You can add and manage RFID cards through the app, which encrypts communication. The lock will beep and return to the unlocking screen with a green light once the addition is successful.

Unlocking: Use the registered RFID card and swipe it in the designated area to unlock the lock.

3.8 Adding Secure Link

Secure Link™: Adds live status monitoring and voice control capabilities to your Lockly Guard Smart Lock.

Setup:

1. Launch the Lockly Manager app on your iOS or Android device.
2. From the main menu, select "Add a New Device."
3. Choose "ACCESSORIES."
4. Choose "SECURE LINK."
5. Follow the in-app instructions to complete the setup.

Voice Commands: Requires Amazon Alexa or Hey Google. Enable the Lockly Action on Google or the Amazon Alexa Skill.

Purchase: Secure Link™ sold separately. Visit https://www.locklypro.com/products/p/lockly-secure-link-wi-fi-hub-pgh200.

4.1 Unlocking with Access Codes

Unlock Methods: Stored Access Code, Registered Fingerprint, Smartphone with Bluetooth, Physical Key, RFID Card.

To Unlock: Press any key to wake the keypad. Enter the correct access code, then press the OK button.

Correcting Input: If you enter a wrong digit, press Backspace to correct or press OK and re-enter the password.

Confirmation: If the Access Code is correct, the door unlocks. If incorrect, Lockly Guard beeps twice.

To Lock: Press the OK Button or slide your hand across the screen while the door is closed. The smart lock will also auto-lock based on your settings.

? QUICK TIP: If there are 10 consecutive wrong attempts, the Lockly Guard enters "Safe Mode." (Refer to Section 4.7).

4.2 Unlocking with Fingerprints

To Unlock: Place a registered finger on the fingerprint scanner on the right side of the lock.

Recognition: If recognized, you'll hear a beep, and a green LED will light up. Push down the handle to open the door.

Not Recognized: A red LED indicates the fingerprint isn't recognized. Try again or use a different registered fingerprint.

Reference: For optimal fingerprint scanning practices, see Section 3.4.

4.3 Locking/Unlocking with App

App Requirement: To lock/unlock with your smartphone, install the Lockly Manager app (iOS or Android). Download by following the link or searching "Lockly Manager" in your app store.

QR Code/URL: Scan or visit Locklypro.com/app.

4.4 Unlocking using RFID

Procedure: Hold your RFID card close to the display. Once you hear a chime, push down the handle and open the door.

4.5 Locking/Unlocking with Physical Key

Procedure: To unlock with the physical key, turn the keyway cover on the handle to reveal the keyhole. Insert your key into the keyhole and turn it clockwise to lock or counterclockwise to unlock the door.

4.6 Locking with Door Handle

Features: This smart lock has an anti-friction latch and a deadbolt throw (on the 679D model) for enhanced security.

Auto-Lock: The latch throw can auto-lock based on your preferred timing via the Lockly Manager app. For both 679L and 679D models, the latch throw will auto-lock after a specified time, or you can lift the handle to lock it. On the 679D model, the deadbolt engages when the handle is lifted upwards.

App Configuration: Follow app instructions for handle configuration to ensure correct detection of locked/unlocked status.

4.7 Safe Mode

Trigger: Entering 10 wrong access codes in a row within 10 minutes puts the Lockly Guard into Safe Mode.

Effect: The digital keypad flashes twice and shows a 30-minute countdown.

Turning off Safe Mode: Use one of these methods: Registered fingerprint, Registered RFID card, Lockly Manager app, Physical key, or unlock the door manually from the inside.

Alternative: Wait for the countdown to finish, then enter the correct password to unlock and turn off Safe Mode.

4.8 Rain Mode

Purpose: Protects the Lockly Guard from water activation and extends battery life by disabling the fingerprint sensor when rain or water is detected.

To Activate Rain Mode (via App):

1. Open the Lockly Manager app (within Bluetooth range or connected via Wi-Fi hub).
2. Navigate to Settings.
3. Select Rain Mode.
4. Toggle the button to turn it ON.

How it Works: Rain Mode activates when the fingerprint sensor detects rain or water for 45 seconds. The fingerprint sensor stops working. You must unlock using the Lockly Manager app, keypad, or a physical key. The mode automatically turns off after 15 minutes but will reactivate if water/rain is still detected.

Notifications: If using the app, you'll receive notifications when Rain Mode is activated, which are also saved in your access history.

To Activate/Deactivate Rain Mode (via Keypad):

• Activate: Enter access code, followed by 234 and the OK button. You'll hear a short beep, and the Bluetooth indicator will flash green.
• Deactivate: Enter access code, followed by 890 and the OK button. You'll hear a long beep, and the Bluetooth indicator will flash green.

4.9 Welcome Mode

Welcome Mode: Temporarily disables auto-locking for a set period, allowing the door to remain open without needing codes, fingerprints, or the app.

To Enable: Open the Lockly Manager app, go to Settings, select "Enable Welcome Mode," and set your desired unlock duration.

? QUICK TIP: To ensure Welcome Mode functions correctly after battery replacement, reconnect the lock to the Lockly Manager app to synchronize the time.

5.1 Offline Access Code™ (OAC)

OAC: A unique feature allowing guests remote access without needing the app.

How to Use OAC:

1. Download the Lockly Manager app (iOS or Android).
2. Sync your smart lock to your mobile device.
3. Only the administrative owner can issue an OAC.
4. In the app, go to Access and select Offline Access Code Users.
5. Choose Add Offline Access Code and follow on-screen instructions.

Understanding OAC: Lockly Guard generates a random OAC that you can share with guests, along with app instructions.

Unlocking with OAC: Press and hold the OK button until you hear a beep, input a 4-12 digit OAC password, then press the OK button to unlock.

5.2 Sub Admin Access

Sub Admin Access: Allows others to control your lock and grant access via Bluetooth when nearby.

Setup: Open Lockly Manager app, click Access, select Access Code, then Add New User. Set Validity Period and User Permissions.

Limitations: Sub-admins have no remote access but can provide limited codes to users nearby. You cannot issue Offline Access Codes™ (OAC) after setting up Sub-Admin access.

Use Case: Ideal for long-term property leasing and Airbnb tenants for easier access management.

6.1 Re-keying

The Lockly Guard smart lock has a 5-pin cylinder replaceable with standard DIY re-keying kits. Contact a professional locksmith if you are unfamiliar with the process.

More Information: Visit https://lockly.kustomer.help/.

7.1 Important Notes

Auto Lock Feature: Program auto-lock from 5 seconds to 1080 minutes after the door opens via the Lockly Manager app. If auto-lock is disabled and the door remains open, the touchscreen stays lit. You can manually lock by pressing the keypad.

One-Touch Locking: Quickly lock the door by touching anywhere on the digital keypad. This feature is active by default but can be deactivated via the app.

9V Backup Access: In case of power loss, temporarily activate the keypad using a 9V battery against the bottom exterior side of the lock (refer to Section 2.6).

Physical Keys: Although fingerprints and access codes are registered, it's good practice to carry your physical keys, especially if the lock enters Safe Mode.

Activation Code: Keep the Activation Code Card safe. The default Activation Code is needed to master reset the lock if you lose your paired phone or forget your access code.

Troubleshooting: For FAQs, visit https://www.locklypro.com/contact-us.

8.1 Cleaning

DO: Wipe the surface with a soft, damp cloth. Gently clean the digital keypad to prevent scratches. Make sure the lock is dry after cleaning.

DON'T: Avoid harsh chemicals or abrasive cleaners. Do not soak the lock in water. Steer clear of sharp objects that could damage the surface.

8.2 Calibrating the Lock

If the Lockly Guard responds slowly due to lubrication issues, dust, or cold temperatures, calibrate it.

Procedure: Enter your access code, then 1234, and press the OK button. Calibration takes about 60 seconds, during which you'll hear the lock unlocking several times until it finishes.

Example: 135790+1234+

Via App: Open the Lockly Manager app, select your lock, go to Settings > Calibrate. Regular calibration ensures efficient lock operation.

9.1 Safety Precautions

Important Instructions and Safety Precautions for Lockly Guard Users:

• Never attempt to disassemble the smart lock yourself; this can cause damage, void the warranty, and lead to injuries.
• Avoid using inappropriate tools that could damage or malfunction the lock.
• Always ensure your door is securely closed and locked when leaving your house to prevent unwanted entry.
• Keep your Access Codes safe and restrict access to the back panel of your smart lock. Regularly check your settings to ensure Access Codes haven't been changed without your knowledge.
• Always dispose of used batteries according to local laws. DO NOT BURN them.

? QUICK TIP: Unauthorized changes and modifications to your Lockly Guard Smart Lock may void your product warranty. For questions or issues, contact customer service at prosales@lockly.com. For technical assistance, visit https://www.locklypro.com/contact-us.

FCC Warning

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) no harmful interference, and (2) must accept any interference received.

NOTE 1: Tested and complies with Class B digital device limits (Part 15 FCC Rules) for residential installations. It generates, uses, and radiates RF energy. If not installed per instructions, it may cause harmful interference to radio communications. No guarantee against interference in specific installations. If interference occurs (determined by turning off/on), users are encouraged to: Reorient/relocate antenna, increase separation, connect to a different circuit, or consult a technician.

NOTE 2: Changes/modifications not expressly approved by the responsible party could void user's authority to operate.

FCC Radiation Exposure Statement: Complies with FCC limits for uncontrolled environments. Install/operate with minimum 20cm distance between radiator and body.

IC Warning

Contains licence-exempt transmitter(s) complying with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation subject to two conditions: (1) no interference, (2) must accept any interference.

French Translation: L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 1. L'appareil ne doit pas produire de brouillage; 2. L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

IC Radiation Exposure Statement: Meets exemption from routine evaluation limits (section 2.5 of RSS-102). Install/operate with minimum 20cm distance between radiator and body.

French Translation: Cet équipement est conforme à l'exemption des limites d'évaluation habituelle de la section 2.5 de la norme RSS-102. Il doit être installé et utilisé à une distance minimale de 20 cm entre le radiateur et toute partie de votre corps.

WARNING: Cancer risk from exposure to Lead. See www.P65Warnings.ca.gov.

Introduction

The Lockly Guard Smart Lock Z-Wave® Module is a security-enabled device using encrypted Z-Wave messages to communicate with compatible Z-Wave products. It requires a Security Enabled Z-Wave Controller for full potential and can act as a repeater. It can integrate into any Z-Wave network. Using the module may decrease battery life. It supports the Basic Set Command Class.

Overview

The Z-Wave Module is an interface device for the Lockly Guard Smart Lock, connecting to a Z-Wave Controller via the Z-Wave protocol. This document outlines command classes used when the module interacts with a Z-Wave controller.

Diagrams: Front Side of Z-Wave Module (chip), Back Side of Z-Wave Module (chip).

Adding/Deleting Z-Wave

Add by manual programming:

To add or remove the Lockly Guard Smart Lock, first put the Z-Wave controller into Adding/Deleting mode.

1. Remove the battery cover from the smart lock.
2. Press the program button three times to enter pairing or deleting mode. The Bluetooth indicator on the exterior assembly will flash.

IMPORTANT NOTE: If the Lockly Guard Z-Wave is already added to one Z-Wave Controller, it cannot be added to another. Delete it from the existing one first.

Inclusion Process: The Z-Wave module is now in inclusion mode. To add the smart lock to the Z-Wave Controller, scan the QR code or manually enter the DSK code from the Activation Card. Use the Z-Wave Controller to scan the QR code on the left side of the Activation Card and follow the prompts.

NOTE: Please wait for the inclusion process to finish.

• Success: A long beep and the indicator light stops flashing.
• Failure: Two short beeps and the indicator light stops flashing. Pairing/deletion mode ends. Auto-exit after 2 minutes of inactivity.

Factory Reset

To reset the Lockly Guard Smart Lock, you need your Activation Code from the Activation Card. Resetting erases all stored data and requires reconfiguring Z-Wave settings.

Reset Procedures:

• Not Connected to Lockly Manager app: Press and hold the Reset Button for 3 seconds.
• Connected to Lockly Manager app: In the app's Settings menu, select "Perform Factory Reset." The lock will restart and reset. You'll need the Activation Code to reconnect the app.
• Not connected to Lockly Manager app, but connected to the Z-Wave module: Press and hold the Reset Button for 3 seconds.
• Connected to both the Lockly Manager app and the Z-Wave module: Press and hold the reset button for 3 seconds. A long beep indicates reset completion. The Z-Wave connection will be unbound (reset), meaning unlocking with IQPanel or other Z-Wave Controllers will no longer work.

IMPORTANT NOTE: If you get a new smartphone, log into your existing Lockly Manager account and follow app prompts to reconnect.