Bosch Smart Home Twinguard Starter Set

Start making your home smart!

Get started with your Bosch Smart Home system by following these three simple steps:

• Step 1: Download the Bosch Twinguard App

  Ensure you have the Bosch Twinguard App installed on your smartphone. You will also need a spare LAN port on your WiFi router.

  Download the app from the App Store or Google Play.

• Step 2: Connect the Gateway

  Connect the Gateway to the power supply and your WiFi router using the provided cables.

• Step 3: Scan QR Code

  Scan the QR code located on the back of the Gateway using the Bosch Twinguard App to add the Twinguard device.

For detailed visual guidance, installation videos are available on the Bosch Smart Home website: www.bosch-smarthome.com/installation

Dear customer,

Congratulations on purchasing your Bosch Smart Home Twinguard Starter Set. This system is designed to make your home safer and smarter. The Twinguard Smoke Alarm not only detects smoke but also features integrated LED lights to illuminate escape routes during emergencies. Its advanced air quality sensor monitors room temperature, relative humidity, and volatile organic compounds (VOCs). The Gateway allows you to connect multiple Twinguard Smoke Alarms and view their status conveniently via the Bosch Twinguard App, providing peace of mind wherever you are.

We hope you enjoy your new product.

The Bosch Smart Home team

1.0 Product Description

The Twinguard Starter Set includes one Twinguard Smoke Alarm and one Gateway. The Twinguard Gateway, manufactured to EN 14604:2005/AC:2008 standards, connects wirelessly to a Gateway and offers the following functions and components:

• Audible alarm
• 360° light strip for visual signals
• Radio module
• Alarm LED
• Emergency lighting
• Air quality sensor
• Smoke sensor
• Large operating button
• Batteries

The product reliably warns of potential fires with both visual and audible alarms. The Gateway connects your Twinguard devices to the internet and other Twinguards in your home. It features LED signal lights, an activation button, a power connection, and a network cable.

Gateway functions include:

• Triggering alarms on all connected Twinguard Smoke Alarms during a fire detection event.
• Forwarding alarm notifications to your mobile device via the internet.

Important Setup Notes:

• The Gateway must be set up before the Smoke Alarms.
• Alarm forwarding to mobile devices only works when the Gateway is powered on.
• Up to 40 Twinguard Smoke Alarms can be connected to a single Gateway.
• Your mobile device must be connected to the internet to receive warnings and information from your Twinguard Smoke Alarm.

For more detailed information, visit www.bosch-smarthome.com.

1.1 Intended Use

This product is designed for indoor use in residential buildings and should only be used with original Bosch Smart Home components. To ensure correct setup and operation, follow the safety instructions and directions provided in this manual and the Bosch Twinguard App. Observe the specified connection conditions, ambient temperatures, and humidity limits (refer to Technical Data section, page 55). Avoid installation in areas with high direct sunlight or near heat/cold sources.

[Warning] Do not modify the product. Any other use is considered unintended, and Bosch will not assume liability for resulting damage.

2.0 In the Box

2.1 Gateway

The Gateway package includes:

• Gateway unit
• Power cable
• Network cable
• 2 screws and 2 plugs for mounting

[Info] Please check all items for damage. Mount only undamaged parts.

[Info] An internet connection and a standard WiFi router with a free LAN port are required for Gateway installation.

2.2 Twinguard

The Twinguard package includes:

• Twinguard Smoke Alarm unit
• Mounting bracket
• 2 screws and 2 plugs for mounting

[Info] Please check all items for damage. Mount only undamaged parts.

[Info] Batteries (6 x 1.5V AA Alkaline) are pre-installed and replaceable.

3.0 Warning Notices

3.1 Explanation of Symbols

• [Warning]: Alerts to danger.
• [Info]: Indicates important information.

3.2 Safety Instructions

• [Warning] The Gateway or Twinguard must not be dismantled. Contact customer service for faults. Observe intended use.
• [Warning] Mount only using recommended materials. Do not paint or wallpaper over devices.
• [Warning] Batteries must not be exposed to excessive heat (sunlight, fire, etc.).

4.0 Indicators and Controls

4.1 Gateway Product Overview

Top View:

• 1. LED 1: Status indicator for wireless connection.
• 2. LED 2: Status indicator for internet connection.
• 3. LED 3: Activity indicator.
• 4. LED 4: (No specific function listed).
• 5. LED 5: (No specific function listed).
• 6. Activation button: For activating the Gateway during setup.
• 7. Power connection: Port for micro USB power cable.
• 8. LAN port: For connecting to the router.

Rear View:

• 1. Rubber pads: For providing grip.
• 2. Mounting holes: For fitting to the wall.
• 3. Reset button: For resetting the Gateway to factory settings.
• 4. QR code: Scan for device identification.

[Info] In normal operation, LED 1 and LED 2 of the Gateway are continuously lit green. LEDs 3, 4, and 5 are inactive.

4.2 Twinguard Product Overview

Twinguard Smoke Alarm Unit:

• 1. 360° LED light strip: Indicates status (red, orange, green, blue).
• 2. Operating button: Accesses and carries out functions.
• 3. Alarm: Audible signal.
• 4. Alarm LED: Red indicates alarm or fault.
• 5. Emergency lighting: Illuminates escape routes.

Mounting Bracket:

• 6. Mounting bracket: For ceiling installation.
• 7. Screw slot: For accurate alignment of the alarm.
• 8. Straight edge: For aligning the Twinguard with the ceiling level.

[Info] The battery compartment can only be closed when all batteries are inserted.

[Info] The red plastic pin is used for activating the Twinguard.

[Info] The QR code is for device identification.

5.0 Installation and Set Up the Gateway

[Info] Before starting, download the Bosch Twinguard App, which is essential for the entire installation and configuration process.

App Download Instructions:

• For Android Devices: Open Google Play, search for "Bosch Twinguard", select the app, and tap "Install".
• For Apple iOS Devices: Open the App Store, search for "Bosch Twinguard", select the app, and tap "Get".

Ensure your mobile device is connected to the same WiFi network as the one you will use for your Gateway.

5.1 Starting the Bosch Twinguard App

Launch the Bosch Twinguard App and log in using your username and password. If you don't have a Bosch Account, you can create one within the app. You can use an existing Bosch Account for other Bosch devices.

The app will guide you through the installation process.

• [Warning] A functional wireless network and internet connection are required for timely alarm notifications. Bosch Smart Home GmbH does not guarantee notification transmission times.
• [Warning] The emergency services number stored in the app is NOT automatically called during a smoke alarm event. You must call emergency services yourself if necessary.
• [Warning] Ensure your mobile device is connected to a mobile communications network to receive warnings and notifications.

5.2 Set up the Gateway

1. Insert the network cable into the Gateway and a free LAN port on your router.
2. Connect the Gateway to the power supply using the USB power cable and follow the app's instructions.
3. When prompted by the app, scan the QR code on the base of the Gateway.

5.3 Activating the Gateway

The app will prompt you to activate the Gateway. Press the activation button located next to the cable ports on the back of the Gateway once.

6.0 Installation and Set Up the Twinguard

[Info] Your mobile device must be connected to the same WiFi network as the Gateway to set up the Twinguard.

Follow the instructions in the Bosch Twinguard App to add more Smoke Alarms. This process involves scanning the QR code on the back of each Smoke Alarm.

6.1 Activating the Twinguard

When prompted by the app, activate the Twinguard Smoke Alarm by removing the red pin from the back. The Twinguard becomes operational once the pin is removed. Note that pressing the operating button inadvertently will trigger a test alarm.

7.0 Fixing the Gateway

7.1 Mounting Instructions

[Info] Install the Gateway in a location that ensures a good connection. Lost connections prevent notifications.

The Gateway can be placed flat or mounted on a wall. Position it near the center of the house for optimal wireless coverage. Ensure the delivery scope is intact (see Chapter 2.0) and only use immaculate parts for mounting.

7.2 Wall Mounting

[Warning] When choosing a mounting location and drilling, be aware of potential electrical cables or supply lines behind the wall.

The Gateway base has two recesses for screw heads to facilitate wall mounting. Use the provided plugs and screws. The process involves:

1. Marking two hole positions 4.8 cm apart on the wall.
2. Drilling the holes and inserting the plugs.
3. Driving screws into the plugs.
4. Positioning the Gateway over the screws and sliding it down until it locks into place.

8.0 Mounting the Twinguard

8.1 Mounting Instructions

For full protection, it is recommended to install multiple smoke alarms. As a minimum, install them in every bedroom, children's room, and hallways serving as escape routes. For maximum effectiveness, consider additional alarms in living areas, attics, and basements.

Recommended Placement:

• Ceiling Mounting: Mount in the center of the ceiling. Maximum monitoring area is 60 m². In large rooms, add an alarm for every 60 m². Maximum installation height is 6 m.
• Hallways: For hallways up to 3m wide, install an alarm every 15m. Ensure no point is more than 7.5m from an alarm. Install alarms at hallway junctions and corners.
• Multi-level Rooms: In rooms divided into multiple floors, install a detector on each level where the ceiling area exceeds 16 m² and dimensions are over 2m.
• Beamed Ceilings: If ceiling beams/joints protrude more than 0.2m, install multiple alarms if the resulting ceiling area is over 36 m².

General Mounting Guidelines:

• [Warning] Follow mounting instructions and general safety regulations to prevent injury.
• [Warning] Be mindful of electrical cables and supply lines when drilling.
• The kit includes two 3.5 x 30 mm countersunk screws and two 5 mm universal wall plugs suitable for concrete ceilings.
• Align the mounting bracket's straight edge parallel to the room's ceiling edge so the Smoke Alarm is parallel to the room's edge.

8.2 Fixing with Screws

1. Hold the mounting bracket in the desired position and mark the drill holes.
2. Drill the holes and insert the plugs.
3. Position the mounting bracket and screw it on.
4. Fit the Smoke Alarm to the bracket, align, and rotate in the direction of the arrows until it clicks securely into place.

9.0 Maintenance Instructions

[Info] Inspect and test your Twinguard monthly. Also check after battery changes and software updates.

9.1 Visual Inspection

• Ensure smoke inlet openings and sound outlets are clear of dust, dirt, or paint.
• If necessary, clean the Smoke Alarm with a damp cloth.
• Check for damage and ensure the mounting bracket is secure.
• Maintain a clear space of at least 0.5m around the Twinguard for unobstructed smoke detection.

9.2 Twinguard Functional Test

Test the Twinguard immediately after installation and monthly thereafter. Also test after battery changes and software updates.

• To Test: Briefly press the operating button. The alarm will sound three times at reduced volume, the alarm LED and light strip will flash red, and emergency lighting will activate.
• Successful Test: The 360° LED light strip will flash blue for one second.
• [Warning] If signals do not appear as described, the Smoke Alarm may be faulty; replace it.
• Pressing the operating button to test or mute an alarm deactivates fire detection for 10 minutes. Muting via the app keeps detection active.

10.0 Alarm and Troubleshooting

10.1 Gateway Faults

10.2 Twinguard Faults

[Info] For more troubleshooting information, visit www.bosch-smarthome.com/faq.

10.3 Switching off the Smoke Alarm

If an alarm is triggered, press the operating button on the Smoke Alarm to mute it. Alternatively, silence the alarm using the Twinguard App. Using the operating button for testing or muting deactivates fire detection for 10 minutes.

11.0 Product Details

11.1 Technical Data - Gateway

11.1 Technical Data - Twinguard

11.2 Declaration of Conformity

Robert Bosch Smart Home GmbH declares that the Bosch Smart Home Twinguard Smoke Alarm and Gateway comply with Directive 1999/5/EC and are designed for use in all EU countries. The declaration of conformity and performance can be downloaded from www.bosch-smarthome.com.

11.3 Faults in Radio Operation

Radio operation faults can occur due to electric motors or defective electrical devices. Radio range can vary indoors compared to free-field conditions. Environmental factors like humidity and structural characteristics also influence radio performance.

11.4 Open-Source Software

This Bosch Smart Home product utilizes open-source software. License information for components is provided, including the Contiki Open Source License and ARM CMSIS Open Source License. These licenses govern the use, redistribution, and modification of the software, with disclaimers regarding warranties and liability.

11.5 Environmental Protection and Disposal

Dispose of electrical and electronic equipment and used batteries responsibly according to local regulations and the European Directive on Waste Electrical and Electronic Equipment. Batteries must not be disposed of with household waste; use designated collection systems.

12.0 Further Information

Detailed information on operating and maintaining Smoke Alarms is available in the online FAQs at www.bosch-smarthome.com/faq. Contact details are also provided.

[Info] Sale and Transfer: Before selling or transferring your device, delete personal information by resetting it to factory settings (refer to online FAQs).

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Contact Information

Robert Bosch Smart Home GmbH
Schockenriedstraße 17
70565 Stuttgart, Germany

Phone: 00800 8437 6278 (free for UK)
Mon–Fri: 7:00 am–8:00 pm
Sat: 8:00 am–6:00 pm

Email: service@bosch-smarthome.com