PUCKIPUPPY E-BIKE USER MANUAL

Attention

This manual contains details of the product, information on its operation and maintenance, safety notes, and other helpful tips for owners. All users must read it carefully and familiarize themselves with the below-mentioned information before using the product to ensure safe use and prevent tragic accidents. Failure to review this information may lead to injuries or death.

Make sure to read all provided component manuals along with this Ebike manual before use. Retain this manual along with any other documents included with your Ebike for future reference.

As it is impossible to anticipate every situation or condition which can occur while riding, this manual makes no representations about the safe use of Ebike under all conditions. Therefore, unforeseen risks associated with the usage of any Ebike are the sole responsibility of the rider.

All content in this manual is subject to change or withdrawal without notice. Visit www.PUCKIPUPPY.com to download the latest version. PUCKIPUPPY makes every effort to ensure the accuracy of its documentation and assumes no responsibility or liability if any errors or inaccuracies appear within.

Notice: Initial assembly and adjustment of your PUCKIPUPPY Ebike may be challenging and should be assembled with two people. Pay special attention to areas marked by this Caution Symbol ⚠️ and all information in this manual beginning with NOTICE.

As a parent or guardian, you are responsible for the activities and the safety of your children. The PUCKIPUPPY Cruiser is not designed for use by children.

Safety Precautions

1. Failure to confirm proper installation compatibility, operation, or maintenance of any component or accessory can result in serious injury or death.
2. Before riding, ensure the Ebike is a proper fit. You may lose control or fall if your Ebike is too big or too small.
3. Make sure all screws are tight and your Ebike is set up correctly before riding and conduct regular check-ups.
4. Always wear a helmet. Helmets significantly reduce head injuries. Practice safety rules that comply with your state laws when riding your PUCKIPUPPY Ebike. Riding without a helmet may result in injuries or death.
5. Make yourself more visible by wearing bright reflective clothing. Keep reflectors clean and properly aligned. Use head and tail lights when visibility is reduced.
6. Wear sturdy shoes and eye protection. Check your state laws concerning other protective gear required when riding your PUCKIPUPPY Ebike.
7. Ebikes are heavier and faster than ordinary bicycles; be extra careful when riding.
8. Ride slowly until you are familiar with the riding conditions. Never ride faster than conditions warrant or beyond your riding abilities.
9. Alcohol, drugs, fatigue, and inattention can significantly reduce your ability to make good judgments and ride safely.
10. Keep your Ebike in safe conditions, inspect and maintain it regularly to ensure a longer product life for your PUCKIPUPPY E-Bike. Follow the safety checklist on page 27.
11. Ensure handlebar grips are not damaged and are properly installed. Loose or damaged grips can cause loss of control and falls.
12. Check the operation of the brake suppressor switch before each ride. The brake system is equipped with a suppressor that shuts off motor power when the brake is engaged. Check correct brake operation before riding.
13. Understand the operations of the twist throttle and pedal assist sensor before use. Ride at a speed suitable for the area and user experience level.
14. Failure to properly charge, store, or use your battery will void the warranty and may cause dangerous situations.
15. Be extra careful when riding in wet conditions. Feet or hands may slip and fall in damp environments, resulting in death or serious injury.
16. After any incident, do not ride your Ebike until you consult a certified Ebike mechanic for a comprehensive inspection.
17. Ebike and Ebike parts have strength and integrity limitations. Extreme riding should not be performed, or you risk damaging components or becoming seriously injured or killed.
18. Do not ride this bike in ways other than the intended purpose, or you can be seriously injured or killed.
19. Off-road riding requires close attention and specific skills. Be aware of variable conditions and hazards.
20. Wear appropriate safety gear and do not ride alone in remote areas. Check local rules and regulations if off-road riding is allowed.
21. Do not use this product with standard bicycle trailers, stands, or bike racks. Contact PUCKIPUPPY to check compatibility. Service changes not expressly approved by PUCKIPUPPY may invalidate the warranty and cause an unsafe riding experience.
22. It is your responsibility to familiarize yourself with the laws and requirements of operating this product in the areas where you ride.
23. Ensure that you comprehend all instructions and safety notices/warnings.

Product Information

Maximum Payload for PUCKIPUPPY Ebike: 350 lb (Including the weight of the rider as well as clothing, riding gear, cargo, etc.).

Component Identification

The PUCKIPUPPY E-Bike features a frame, seat, sitting tube, battery, LED display, headlight, fork, front and rear wheels with tires and hubs, brakes, pedals, and crankset. The drivetrain includes the chain, motor, flywheel, and back dial. The handlebars are equipped with an On/Off Switch, LCD Light Switch, LCD Display, Shimano Shifter, Brake levers, and a Throttle Handle.

Assembly Instructions

Step 1: REMOVE PACKAGING

Gather necessary tools. Unpack the PUCKIPUPPY electric bicycle and accessories. Ensure all parts shown are included.

Step 2: HANDLEBAR ASSEMBLY

Loosen screws on the handlebar stem (sides A and B). Rotate the stem 180° to face straight and tighten stem bar screws. Ensure front and rear brakes are on the same side. Remove the stem cover by unscrewing front bolts. Attach the handlebar to the stem bar, first inserting two screws diagonally for alignment, then securing the rest. Adjust brake and shift lever angles before tightening all screws. Tip: Ensure the central axis line is aligned to the center. Adjust the handlebar to a comfortable position and tighten all 4 bolts.

Step 3: HEADLIGHT FENDER ASSEMBLY

Turn the bike upside down. Adjust the angle of the LCD odometer to avoid ground contact. Remove the headlight, then place the fender between the headlight screw hole and the fork, attaching the front fender and headlight together. Secure the rest of the fender to the fork.

Step 4: FRONT WHEEL INSTALLATION

Remove the fork protector shaft (used for transport). Install the wheel onto the front fork. Tighten screws with washers on both sides. Inflate tires using a bike pump to the recommended pressure of 20 PSI (1.379 Bar). Do not over-inflate or under-inflate.

Step 5: SEAT MOUNTING & REAR SEAT MOUNTING

Install the seat onto the seat post. Loosen and tighten the saddle clamp to adjust seat height. Loosen screws, attach the rear seat to the frame, and fix the support bar under the rear seats.

Step 6: ADJUSTMENT OF FENDERS

Loosen screws on the fenders, adjust their length, and then tighten the screws.

Step 6: PEDAL INSTALLATION

Determine the left (L) and right (R) pedals. 'L' is installed on the left by screwing counterclockwise. 'R' is installed on the right by screwing clockwise.

Step 7: BATTERY INSTALLATION AND REMOVAL

Handle the battery with both hands to prevent dropping. To remove, turn the lock key to unlock, lift the top part of the battery, then remove it. To install, insert the battery bottom-first into the socket, then push the top part down until it clicks securely.

LCD Odometer & Instructions

Main Interface

Displays:

• [SPEED]: Current speed in Km/h.
• PAS: Pedal Assist Sensor levels (0-5, 0=no assist, 8=max assist).
• TRIP: Riding distance in Km/h.
• TIME: Riding time for the current ride.
• Lights: Press the LIGHT button [?] to turn on head and rear lights.
• Modes: (ECO) for lower speed, (POWER) for higher speed.
• Charging Port Indicator: Shows charging port in use (speedbar increases with speed).

Controls:

• Power: Press and hold the power button to turn on/off.
• Increase PAS: Press the UP arrow button [▲].
• Decrease PAS: Press the DOWN arrow button [▼].
• Horn: Press the HORN button [?].
• Standard Ride: Press and hold the MODE button to ride at a set speed of 6Km/h.
• Custom Ride: Press and hold the MODE button while riding to set current speed as the riding speed.

Interface 2

Access Interface 2 by pressing and holding the MODE and LIGHT buttons. Exit Interface 2 by pressing the LIGHT button.

Displays:

• [AVG SPEED]: Average speed for current ride in Km/h.
• [MAX SPEED]: Maximum speed for current ride.
• TRIP: Riding distance in Km/h.
• Total Mileage (ODO): Total distance ridden in Km/h.

Function Settings

Access Function Settings by pressing the POWER button. Navigate the menu using the UP [▲] and DOWN [▼] buttons. Select an option by pressing the POWER button.

Settings include:

• Brightness: Level 1 (darkest) to Level 3 (brightest).
• Unit: Change between kilometers and miles.
• Startup Mode: Free mode (no pedaling required) or Safe mode (pedaling required).
• Reset Trip: Select "Yes" to clear trip mileage on startup, "No" to disable.
• Factory Reset: Resets odometer, excluding total mileage.

Error Code Interface

Displays error codes:

1. Motor Overheat
2. Controller Overheat
3. High Voltage
4. Low Voltage
5. Over Current
6. Throttle Error
7. Motor Phase Loss
8. Hall Error
9. Brake Lever Error
10. Turn Signal Error
11. Connection Error

Battery and Charger

BATTERY CHARGING TIME

A single full charge takes 5 to 6 hours.

CHARGING METHODS

Method A: Recharge the battery directly on the E-Bike. Method B: Remove the battery from the E-Bike and recharge separately.

BATTERY CHARGING TIPS

• Recharge the battery after each use, even if not empty.
• Do not cover the battery during charging; ensure air circulation. Do not charge upside down.
• Check cables, charger, and battery for damage before charging.

Notice: Charger completes battery charge in 5-6 hours. Connect battery first, then power supply. Red LED indicates charging, green indicates fully charged. Charge between 41-113°F (5-45°C). If anything unusual occurs, discontinue charging and contact PUCKIPUPPY.

When the Battery Is Removed

• Do not touch the "+" and "-" terminal contacts.
• Be careful not to drop or damage the battery pack.

Charger Safety Precautions

• Keep charger away from children.
• Fully charge battery before each use to extend life and reduce over-discharge risk.
• Use only PUCKIPUPPY-approved chargers.
• Charger is compatible with 110/220V 50/60 Hz outlets.
• Avoid contact with liquids, dirt, or metal objects.
• Do not yank cables; unplug by pulling plastic plugs.
• If a strange smell or overheating occurs, stop charging and contact PUCKIPUPPY customer service.

Notice: Take special care when charging. Failure to follow procedures can result in damage, injury, or death.

Battery/Charger Care

For extended non-use, charge fully and recharge every 2 months. Store in a cool, dry place. Recharge after every use.

Do not:

• Use to power other devices (risk of damage, fire, explosion).
• Disassemble or alter the battery/charger.
• Place near fire or corrosive substances.
• Allow liquids on or inside.
• Expose to extreme weather.
• Operate if damaged.
• Use chargers not specified by PUCKIPUPPY.
• Use for purposes other than intended.

EXTENDING RANGE AND BATTERY LIFE

Notice: Ride within limitations to prevent motor overheating or damage from excessive loading. Pedal assist helps on hills and acceleration. Avoid sudden starts/stops. Accelerate slowly.

If unusual sounds or odors occur, unplug immediately and contact PUCKIPUPPY customer service.

Brakes / Shock Absorption

Brakes

PUCKIPUPPY E-Bike uses disc brakes. Applying brake levers creates friction against the disc to slow the wheel. For rapid stops, apply more pressure. The right lever controls the front brake, and the left controls the rear. Apply the rear brake before and while applying the front brake. Applying only the front brake at high speeds can cause ejection from the saddle. Apply even pressure to both levers. Disc brakes may make a slight scraping noise when wheels turn without braking applied; this is normal.

Ensure brake levers do not touch the handlebar when fully applied. Adjust by increasing cable tension. Fine-tune brakes using the barrel adjuster on the lever. If issues persist, consult a bicycle mechanic.

WARNING: Disc brake rotors can get hot. Do not touch immediately after use. Wet weather causes slipping; brake earlier and avoid sudden stops.

Shock Absorption

The shock absorption function absorbs shocks and is adjustable via a switch to suit preferences. Increase intensity on uneven roads or hillsides to reduce shock.

Ebike Care Guide

For safe riding, ensure proper maintenance. Follow these guidelines and consult a certified Ebike mechanic regularly.

1. Maintain batteries by keeping them fully charged when not in use.
2. Never immerse the bike or components in water, as it can damage the electrical system.
3. Periodically check wiring and connectors for damage and security.
4. Clean the frame with a damp cloth and mild detergent, then dry.
5. Store under shelter; avoid rain or corrosive materials. If exposed to wet conditions, dry thoroughly and apply anti-rust treatment to the chain and unpainted surfaces.
6. Riding in coastal areas exposes the bike to salt. Wash frequently and apply anti-rust treatment to unpainted parts.
7. If hub or bottom bracket bearings submerged in water, they need re-greasing to prevent deterioration.
8. For scratched or chipped paint on metal, use touch-up paint or clear nail polish to prevent rust.
9. Regularly clean and lubricate moving parts, tighten components, and adjust as needed.
10. Damage from corrosion is not covered by warranty; care for your bike to prevent it and extend its life.

Safety Checklist

It is important to carry out the following checks before riding.

* Every 5 to 10 rides depending on length and conditions of ride.

Troubleshooting

If your PUCKIPUPPY E-Bike is not working, check the connecting cables (near the handlebar) to ensure they are not loose or unplugged.

Warranty

One (1) Year Limited Warranty

This warranty applies to purchases from authorized PUCKIPUPPY channels, is non-transferable, and applies only to the original owner and product. PUCKIPUPPY warrants the unit free from manufacturing defects in material and workmanship for one year from purchase, under normal conditions and maintenance as per the Owner's Guide.

What is covered by this warranty?

• Defective original units and/or non-wearable parts will be repaired or replaced at PUCKIPUPPY's discretion, up to one year from purchase.
• If a replacement unit is issued, warranty coverage ends six months after replacement or at the end of the existing warranty, whichever is later. PUCKIPUPPY may replace the unit with one of equal or greater value.

What is not covered by this warranty?

• Normal wear and tear of wearable parts (tires, tubes, brake pads, cables, housing, grips, chain, spokes) requiring regular maintenance. Replacement parts are available at PUCKIPUPPY.com or Amazon.
• Units tampered with or used for unintended purposes.
• Damage from use in competitions or applications outside normal intended use.
• Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance (e.g., keeping motor/battery clear of liquids/debris), or mishandling.
• Consequential/incidental damages from failure to follow instructions, force majeure, misuse, neglect, or abuse.
• Damage from improper tools or unauthorized maintenance.
• Damage from adding non-standard equipment, parts, or modifications.
• Defects from shipping, altering, or repairing the product.
• Products purchased, used, or operated outside North America.

How to get service?

If the product fails to operate properly under normal conditions within the warranty period, contact PUCKIPUPPY service email for product care and maintenance help. PUCKIPUPPY covers shipping costs for replacement parts under warranty.

About state laws

This warranty grants specific legal rights that may vary by state. Some states do not permit exclusion/limitation of incidental/consequential damages.

Disclaimer

PUCKIPUPPY prioritizes customer safety and advises following local, state, and federal laws before purchase. PUCKIPUPPY E-Bikes offer great capabilities; users should be careful and responsible for their own safety and that of others.

Local laws and regulations may differ; check with authorities regarding speed/power restrictions in specific areas (parks, tracks, trails, private areas). Children under 16 should be supervised by an adult. PUCKIPUPPY should not be ridden by anyone under the recommended age limit.

Always wear a helmet, elbow, and knee pads. Avoid riding in sandals or barefoot; wear athletic shoes.

Before each ride, check and secure all fasteners and wheels for wear and tear. Replace worn or broken parts immediately.

Exercise serious consideration to prevent injury, harm, or loss. Basic insurance is advised. Consult local authorities before riding on roads.

PUCKIPUPPY is not responsible for user actions after Ebike delivery. User actions depend solely on the purchaser. For further information, PUCKIPUPPY is happy to advise.

Final Notice

Components of the PUCKIPUPPY Ebike are subject to higher wear compared to non-powered bicycles due to higher speeds and weight. Higher wear is not a defect and not subject to warranty.

Notice: If a component's service life is exceeded, it may cause unexpected loss of function, leading to serious injury or death. Pay attention to wear characteristics like cracks, scratches, or color/operation changes, which indicate exceeded service life. Replace worn parts immediately.

Thanks for Riding PUCKIPUPPY Ebike!

Contact Information

PUCKIPUPPY

E mail: support@puckipuppy.com

Website: www.PUCKIPUPPY.com