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PERSONABLE CUSTOMER SUPPORT
7AM - 7PM
Monday-Friday
Give us a Call: 309-278-5303
Chat Us: www.vivo-us.com
Email Us: help@vivo-us.com
We're Here for You!
Our customer-minded support team is here for YOU, Monday-Friday 7am-7pm CST. We offer immediate assistance with rapid response times from customer service agents and product technicians to help you every step of the way!
Missing a Part?
If any parts are received damaged / defective OR you are missing a part, please reach out to us within 30 days of product delivery to have it replaced at no cost. We are happy to replace parts to ensure you have a fully functioning product.
PRE-ASSEMBLY | BEFORE YOU BEGIN
If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. VIVO cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.
WARNING: CHOKING HAZARD
SMALL PARTS - NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.
ELECTRICAL WARNING:
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY:
- DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
- DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
- NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
- NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.
- ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
- OUTDOOR USE IS PROHIBITED.
WEIGHT CAPACITY
DO NOT EXCEED WEIGHT CAPACITY. Failure to do so may result in serious injury.
⚖️ 176lbs (80kg)
Product Warranty
For the most up-to-date details on your product's warranty, please visit the product's listing on our website or reach out to customer support: vivo-us.com/products/desk-e3ctb
Returns | Product Didn't Work Out?
VIVO offers a hassle-free 30-day return on all products. Contact customer support at 309-278-5303 or help@vivo-us.com. Please note: For items ordered in error or no longer needed, the return shipping charges will be at the buyer's expense.
TOOLS NEEDED:
- Phillips Screwdriver
- Level ?
DIFFICULTY LEVEL: ???
PACKAGE CONTENTS
Please consult the parts list below and ensure you have everything you need to assemble your product. If parts are missing or damaged, please contact us.
- A (x1) Desktop Panel A
- B (x1) Desktop Panel B
- C (x1) Desktop Panel C
- D (x1) Straight Outer Crossbar
- E (x1) Short Corner Crossbar
- F (x1) Long Corner Crossbar
- G (x1) Angled Outer Crossbar
- H (x1) Short Sync Rod
- I (x1) Long Sync Rod
- J (x2) Side Bracket
- K (x1) Motorized Leg
- L (x1) Right Leg
- M (x1) Left Leg
- N (x1) Long Connector Bracket
- O (x1) Short Connector Bracket
- P (x2) Connector Bar
- Q (x2) Connector Plate
- R (x2) Foot
- S (x1) Control Panel
- T (x1) AC Adapter
- U (x1) Extension Cable
- V (x29) Anti-Vibration Pad
- W (x2) Cable Clip
- S-A (x22) M6x8mm Screw
- S-B (x9) M6x35mm Screw
- S-C (x51) ST5x15mm Screw
- T-A (x1) 5mm Allen Wrench
- T-B (x1) 2mm Allen Wrench
NOTE: Extra Hardware Included
ASSEMBLY STEPS
Option A: Left Side Extension (Pages 9-14)
STEP 1: Assemble Left Leg
Attach Straight Outer Crossbar (D) to Left Leg (M) using M6x8mm Screws (S-A) and 5mm Allen Wrench (T-A).
Attach Side Bracket (J) to Left Leg (M) using M6x8mm Screws (S-A) and 5mm Allen Wrench (T-A).
- D (x1) Straight Outer Crossbar
- M (x1) Left Leg
- J (x1) Side Brackets
- S-A (x4) M6x8mm Screw
- T-A 5mm Allen Wrench
STEP 2: Assemble Right Leg
Attach Angled Outer Crossbar (G) to Right Leg (L) using M6x8mm Screws (S-A) and 5mm Allen Wrench (T-A).
Attach Side Bracket (J) to Right Leg (L) using M6x8mm Screws (S-A) and 5mm Allen Wrench (T-A).
- G (x1) Angled Outer Crossbar
- L (x1) Right Leg
- J (x1) Side Brackets
- S-A (x4) M6x8mm Screw
- T-A 5mm Allen Wrench
STEP 3: Install Feet & Connect Motorized Leg
Attach Feet (R) to Left and Right Legs (M,L) using M6x35mm Screw (S-B) and 5mm Allen Wrench (T-A).
Connect Short Corner Crossbar (E) and Long Corner Crossbar (F) to Motorized Leg (K) using M6x8mm Screws (S-A) and 5mm Allen Wrench (T-A).
- R (x2) Foot
- E (x1) Short Corner Crossbar
- F (x1) Long Corner Crossbar
- K (x1) Motorized Leg
- S-B (x8) M6x35mm Screw
- S-A (x4) M6x8mm Screw
- T-A 5mm Allen Wrench
STEP 4: Install Anti-Vibration Pads
Affix Anti-Vibration Pads (V) to the desk frame and Long Connector Bracket (N) and Short Connector Bracket (O).
- N (x1) Long Connector Bracket
- O (x1) Short Connector Bracket
- V (x27) Anti-Vibration Pads
STEP 5: Assemble Desktop
Lay out the desktop panels (A,B,C) in the configuration shown with the pilot holes facing up. Use the pilot holes to verify the tops are in the correct orientation. Connect Desktop Panels (A,B,C) together using Connector Bars (P), Connector Plates (Q), ST5x15mm Screws (S-C), and a Phillips Screwdriver.
- A (x1) Left Desktop
- B (x1) Middle Desktop
- C (x1) Right Desktop
- Q (x2) Desktop Connector
- P (x2) Connector Bar
- S-C (x20) ST5x15mm Screw
STEP 6: Combine Leg Sections
Place the leg assemblies on the desktop assembly with mounting holes aligned to the desktop pilot holes. Attach the Long Connector Bracket (N) to Angle Outer Crossbar (G) and Long Corner Crossbar (F) using M6x8mm Screws (S-A) and 5mm Allen Wrench (T-A). Attach the Short Connector Bracket (O) to Straight Outer Crossbar (D) and Short Corner Crossbar (E) using M6x8mm Screws (S-A) and 5mm Allen Wrench (T-A).
- S-A (x8) M6x8mm Screw
- T-A 5mm Allen Wrench
STEP 7: Secure Frame & Desktop
Secure the frame assembly to the desktop using ST5x15mm Screws (S-C) and a Phillips screwdriver. Attach Control Panel (S) to the desktop using ST5x15mm Screws (S-C) and a Phillips screwdriver.
- S (x1) Control Panel
- S-C (x29) ST5x15mm Screw
STEP 8: Install Sync Rod
Insert the hex shaft end on Long and Short Sync Rods (I,H) into Left and Right Legs (M,L), ensuring the metal retaining ring contacts the leg. Ensure all three legs are at the same height. If not, turn the sync rod clockwise to raise and counterclockwise to lower the legs. Loosen coupling nuts on Sync Rods (I,H) and extend onto Motorized Leg (K). Tighten coupling nuts, then tighten both set screws on the end of Sync Rods (I,H) using 2mm Allen Wrench (T-B).
- I (x1) Long Sync Rod
- H (x1) Short Sync Rod
- T-B (x1) 2mm Allen Wrench
STEP 9: Connect Power Cables
Connect AC Adapter (T) and cable from Motorized Leg (K) to the back of Control Panel (S). If needed, use Extension Cable (U) for cable from Motorized Leg (K) to extend length. Use Cable Clips (W) to secure cables to the desktop.
- T (x1) AC Adapter
- U (x1) Extension Cable
- W (x2) Cable Clips
Option B: Right Side Extension (Pages 15-20)
STEP 4: Install Anti-Vibration Pads
Affix Anti-Vibration Pads (V) to the desk frame and Long Connector Bracket (N) and Short Connector Bracket (O).
- N (x1) Long Connector Bracket
- O (x1) Short Connector Bracket
- V (x27) Anti-Vibration Pads
STEP 5: Assemble Desktop
Lay out the desktop panels (A,B,C) in the configuration shown with the pilot holes facing up. Use the pilot holes to verify the tops are in the correct orientation. Connect Desktop Panels (A,B,C) together using Connector Bars (P), Connector Plates (Q), ST5x15mm Screws (S-C), and a Phillips Screwdriver.
- A (x1) Left Desktop
- B (x1) Middle Desktop
- C (x1) Right Desktop
- Q (x2) Desktop Connector
- P (x2) Connector Bar
- S-C (x20) ST5x15mm Screw
STEP 6: Install Connector Brackets
Place the leg assemblies on the desktop assembly with mounting holes aligned to the desktop pilot holes. Attach the Short Connector Bracket (O) to Angle Outer Crossbar (G) and Long Corner Crossbar (F) using M6x8mm Screws (S-A) and 5mm Allen Wrench (T-A). Attach the Long Connector Bracket (N) to Straight Outer Crossbar (D) and Short Corner Crossbar (E) using M6x8mm Screws (S-A) and 5mm Allen Wrench (T-A).
- S-A (x8) M6x8mm Screw
- T-A 5mm Allen Wrench
STEP 7: Secure Frame & Desktop
Secure the frame assembly to the desktop using ST5x15mm Screws (S-C) and a Phillips screwdriver. Attach Control Panel (S) to the desktop using ST5x15mm Screws (S-C) and a Phillips screwdriver.
- S (x1) Control Panel
- S-C (x29) ST5x15mm Screw
STEP 8: Install Sync Rod
Insert the hex shaft end on Long and Short Sync Rods (I,H) into Left and Right Legs (M,L), ensuring the metal retaining ring contacts the leg. Ensure all three legs are at the same height. If not, turn the sync rod clockwise to raise and counterclockwise to lower the legs. Loosen coupling nuts on Sync Rods (I,H) and extend onto Motorized Leg (K). Tighten coupling nuts, then tighten both set screws on the end of Sync Rods (I,H) using 2mm Allen Wrench (T-B).
- I (x1) Long Sync Rod
- H (x1) Short Sync Rod
- T-B (x1) 2mm Allen Wrench
STEP 9: Connect Power Cables
Connect AC Adapter (T) and cable from Motorized Leg (K) to the back of Control Panel (S). If needed, use Extension Cable (U) for cable from Motorized Leg (K) to extend length. Use Cable Clips (W) to secure cables to the desktop.
- T (x1) AC Adapter
- U (x1) Extension Cable
- W (x2) Cable Clips
CONTROLLER - USER MANUAL
Memory Presets
Press any number and the desk will return to the programmed height. See Programing Memory Presets to program presets.
Arrow Keys
Press and hold the UP arrow ⬆️ for the desk to begin raising. Release when desk reaches desired height. Press and hold DOWN arrow ⬇️ to lower desk. Release button when desired height is reached.
Memory Mode
To save a set height, press and hold the “1” button for 5 seconds until “H1” appears. Your height setting is now stored. Follow steps for the other numerical buttons to save up to four height settings.
Reset Mode
If the height of the desk is incorrect, press the down arrow ⬇️ until the desk moves to the fully lowered position. Press and hold the down arrow. “RES” will be displayed and the leg will lower and rebound upwards. Release the down arrow and your frame has been reset.
Child Safety Lock
Child Safety Lock: Press and hold buttons 1 & 2 for two seconds. “LOC” will be displayed when the controller is locked. Repeat process to unlock.
Switching Units
Press and hold buttons 1 & 3 for two seconds.
Change Detection Sensitivity
Press and hold buttons 1 & 4 for two seconds until the display shows “H”. Use the up and down arrows to select “OFF,” Low (L), Normal (N), or Heavy (H). Wait two seconds to save.
Troubleshooting
Error Code | Description/Resolution |
---|---|
E10 | Sensorless Alarm: This alarm triggered when the sensor cannot be detected. Power off desk and check the connection between the motor and control panel, then re-power. |
E20 | Overload Alarm: Remove desk items and try again. |
E02 | Rebound Protection: Check for desk vibration, obstacles, or desk incline. If no issues found, complete the reset process and try again. |
E32 | Overvoltage Alarm: Voltage is higher than allowed value. Power off desk and check connection between power and control panel. Power on again. |
E31 | Undervoltage Alarm: Voltage is lower than required value. Power off desk and check connection between power and control panel. Power on again. |
HOT | Overheated Alarm: Power off and wait 18 minutes before use again. |
Other VIVO Products
EXPLORE MORE AT VIVO-US.COM
VIVO offers a wide array of home & office products to fit your needs. From height adjustable desks to monitor mounts to keyboard trays and more!
- SPEAKER MOUNTS & STANDS
Whether you're mounting a soundbar or surround sound system, VIVO has a mounting solution to fit your needs. - CABLE MANAGEMENT
From single monitor mounts to hex mounts, grommets, or clamp-ons, VIVO has a mounting solution for your setup. - MONITOR MOUNTS
From single monitor mounts to hex mounts, grommets, or clamp-ons, VIVO has a mounting solution for your setup.
WHO WE ARE
VIVO is more than a brand of ergonomic office furniture. VIVO is a team of creative and innovative individuals working together to offer high quality, affordable ergonomic solutions. We think and work outside of the box to serve you, our customer, to the best of our ability.
Need Assistance?
We Would Love to Help!
Personable Customer Support | Mon-Fri 7am-7pm
We offer immediate assistance with rapid response times from customer service agents and product technicians to help you every step of the way!
? Call Us: 309-278-5303
Average Resolution Time: 5m 4s
? Chat Us: www.vivo-us.com
Average Resolution Time: < 15m
✉️ Email Us: help@vivo-us.com
Average Resolution Time: 1HR 8M
(Service Level Metrics: 23% within < 15m, 38% within < 30m, 61% within < 1hr, 83% within <2hr, 92% within < 3hr)