AG Neovo QM-4302, QM-5502 & QM-6502 LCD Display User Manual

SAFETY INFORMATION

Federal Communications Commission (FCC) Notice (U.S. Only)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Use only an RF shielded cable that was supplied with the display when connecting this display to a computer device.

To prevent damage which may result in fire or shock hazard, do not expose this appliance to rain or excessive moisture.

THIS CLASS A DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN INTERFERENCE CAUSING EQUIPMENT REGULATIONS.

[CE Mark] WARNING: This equipment is compliant with Class A of EN55032/CISPR 32. In a residential environment this equipment may cause radio interference.

Waste Electrical and Electronic Equipment-WEEE

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

For Private Households in the European Union. To help conserve natural resources and ensure the product is recycled in a manner that protects human health and the environment, we would like to bring your attention to the following:

• The crossed-out dustbin on the device or outer packaging indicates the product is compliant with European WEEE (Waste Electrical and Electronic Equipment) Directive
• Always dispose of the old devices separately from household waste
• Batteries should be removed beforehand and disposed separately to the right collection system
• You are responsible with regard to the deletion of personal data on old devices before disposal
• Private households can hand in their old devices free of charge
• For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product

Turkey RoHS

Trkiye Cumhuriyeti: EEE Ynetmeliine Uygundur.

Ukraine RoHS

Обладнання вiдповiдає вимогам Технiчного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнаннi, затвердженого постановою Кабiнету Мiнiстрiв України вiд 3 грудня 2008 № 1057.

PRECAUTIONS

Symbols used in this manual

Notice

• Read this User Manual carefully before using the LCD display and keep it for future reference.
• The product specifications and other information provided in this User Manual are for reference only. All information is subject to change without notice. Updated content can be downloaded from our web site at www.agneovo.com.
• To protect your rights as a consumer, do not remove any stickers from the LCD display. Doing so may affect the determination of the warranty period.

Cautions When Setting Up

• Do not place the LCD display near heat sources, such as a heater, exhaust vent, or in direct sunlight.
• Do not cover or block the ventilation holes in the housing.
• Place the LCD display on a stable area. Do not place the LCD display where it may subject to vibration or shock.
• Place the LCD display in a well-ventilated area.
• Do not place the LCD display outdoors.
• To avoid the risk of shock or permanent damage to the set, do not expose the display to dust, rain, water or an excessively moist environment.
• Do not spill liquid or insert sharp objects into the LCD display through the ventilation holes. Doing so may cause accidental fire, electric shock or damage the LCD display.

Cautions When Using

• Use only the power cord supplied with the LCD display.
• The power outlet should be installed near the LCD display and be easily accessible.
• If an extension cord is used with the LCD display, ensure that the total current consumption plugged into the power outlet does not exceed the ampere rating.
• Do not allow anything to rest on the power cord. Do not place the LCD display where the power cord may be stepped on.
• If the LCD display will not be used for an indefinite period of time, unplug the power cord from the power outlet.
• To disconnect the power cord, grasp and pull by the plug head. Do not tug on the cord; doing so may cause fire or electric shock.
• Do not unplug or touch the power cord with wet hands.
• When turning off the display by detaching the power cord, wait 6 seconds before re-attaching the power cord for normal operation.
• Do not knock or drop the display during operation or transportation.

Cleaning and Maintenance

• To protect your display from possible damage, do not put excessive pressure on the LCD panel. When moving your display, grasp the frame to lift; do not lift the display by placing your hand or fingers on the LCD panel.
• Unplug the display if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvent, such as, alcohol, or ammonia-based liquids to clean your display.
• If your display becomes wet, wipe it with dry cloth as soon as possible.
• If a foreign substance or water gets in your display, turn the power off immediately and disconnect the power cord. Then remove the foreign substance or water, and send the unit to the maintenance center.
• In order to maintain the best performance of your display and ensure a longer lifetime, we strongly recommend using the display in a location that falls within the following temperature and humidity ranges. Temperature: 0-40°C (32-104°F) Humidity: 20-80% RH

Notice for the LCD Display

• In order to maintain the stable luminous performance, it is recommended to use low brightness setting.
• Due to the lifespan of the lamp, it is normal that the brightness quality of the LCD display may decrease with time.
• When static images are displayed for long periods of time, the image may cause an imprint on the LCD display. This is called image retention or burn-in.

To prevent image retention, do any of the following:

• Set the LCD display to turn off after a few minutes of being idle.
• Use a screen saver that has moving graphics or a blank white image.
• Execute the ANTI-BURN-IN function of the LCD display. See SETUP > ANTI-BURN-IN section.
• Switch desktop backgrounds regularly.
• Adjust the LCD display to low brightness settings.
• Turn off the LCD display when the system is not in use.

Things to do when the LCD display shows image retention:

• Turn off the LCD display for extended periods of time. It can be several hours or several days.
• Use a screen saver and run it for extended periods of time.
• Use a black and white image and run it for extended periods of time.

• There are millions of micro transistors inside the LCD display. It is normal for a few transistors to be damaged and to produce spots. This is acceptable and is not considered a failure.
• IMPORTANT: Always activate a moving screen saver program when you leave your display unattended. Always activate a periodic screen refresh application if the unit will display unchanging static content. Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging" or "ghost imaging", on your screen. This is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.
• WARNING: Severe "burn-in" or "after-image" or "ghost image" symptoms will not disappear and cannot be repaired. This is also not covered under the terms of your warranty.

CHAPTER 1: PRODUCT DESCRIPTION

1.1 Unpacking

• This product is packed in a packaging box which contains standard accessories.
• Any other optional accessories will be packed separately.
• Considering the size and weight of the display, it is recommended that this product is carried out by two persons.
• After opening the packaging box, ensure that the included items are in good condition and complete.

1.2 Package Contents

When unpacking, check if the following items are included in the package. If any of them is missing or damaged, contact your dealer.

• LCD Display
• Remote control
• Quick Start Guide
• Power cord
• HDMI cable
• AAA Batteries x2

Note:

• Remote control is shipped with the supplied AAA batteries.
• For all other regions, apply a power cord that conforms to the AC voltage of the power socket and has been approved by and complies with the safety regulations of the particular country (Type H05VV-F, 3G, 0.75mm² should be used).
• You might like to save the package box and packing material for shipping the display.
• The pictures are for reference only. Actual items may vary upon shipment.

1.3 Preparing for the Installation

• Due to the high power consumption, always use the plug exclusively designed for this product. If an extended line is required, please consult your service agent.
• The product should be installed on a flat surface to avoid tipping. The distance between the back of the product and the wall should be maintained for proper ventilation. Avoid installing the product in the kitchen, bathroom or any other places with high humidity so as not to shorten the service life of the electronic components.
• The product can normally operate only under 3000m in altitude. In installations at altitudes above 3000m, some abnormalities may be experienced.

1.4 Wall Mounting Installation

To mount this display to a wall, you will have to obtain a standard wall-mounting kit (commercially available). To wall-mount the LCD display, screw the mounting bracket to the VESA holes at the rear of the LCD display.

QM-4302

VESA mounting holes: 200mm x 200mm

QM-5502

VESA mounting holes: 400mm x 400mm

Note:

• Avoid the wall-mounting kit to block the ventilation holes on the back of the display.
• Secure the LCD display on a solid wall strong enough to bear its weight.
• Lay a protective sheet on a table, which was wrapped around the display when it was packaged, beneath the screen surface so as not to scratch the screen face.
• Ensure you have all accessories for mounting this display (wall mount, ceiling mount, etc).
• Follow the instructions that come with the base mounting kit. Failure to follow correct mounting procedures could result in damage to the equipment or injury to the user or installer. Product warranty does not cover damage caused by improper installation.

QM-6502

VESA mounting holes: 400mm x 400mm

1.4.1 VESA Grid

Note: For the wall-mounting kit, use M6 screws for QM-4302/5502 (with a length at least 10 mm longer than the thickness of the wall mount bracket) and M8 screws for QM-6502 (with a length at least 15 mm longer than the thickness of the wall mount bracket), and then securely tighten the screws.

1.4.2 Ventilation Requirements for Enclosure Locating

To allow heat to disperse, leave space between surrounding objects as shown in the diagram below.

Diagram description: A rectangular enclosure is shown with dimensions indicating required clearance. There is a 100 mm clearance on all four sides (top, bottom, left, right) around the display unit within the enclosure.

1.4.3 Mounting in Portrait Position

This display can be installed in portrait position. Rotate 90 degrees counter-clockwise.

Diagram description: Two views of the rear of the display are shown. The left view shows a 90-degree counter-clockwise rotation arrow indicating the orientation change for portrait mode. The right view shows the display in portrait orientation with a prohibition symbol over the standard landscape mounting holes.

1.5 LCD Display Overview

1.5.1 Control Panel

The control panel consists of buttons and a power status indicator.

QM-4302, QM-5502, QM-6502 Rear View (Simplified)

Diagram description: Shows the rear panel layout with numbered connection ports and control buttons for the QM-4302, QM-5502, and QM-6502 models. A separate diagram shows the front control panel with numbered buttons and indicators.

Control Panel Buttons and Indicators:

Power Status Indicator

1.5.2 Input/Output Terminals

Diagram description: Rear views of QM-4302, QM-5502, and QM-6502 models showing numbered input/output ports and their labels.

1.6 Remote Control

1.6.1 General Functions

Diagram description: An illustration of the remote control with numbered buttons corresponding to the functions listed below.

1.6.2 Inserting the Batteries in the Remote Control

The remote control is powered by two 1.5V AAA batteries.

Diagram description: Three steps showing how to insert batteries into the remote control. Step 1: Slide open the battery cover. Step 2: Align batteries with (+) and (-) markings. Step 3: Replace the cover.

To install or replace batteries:

1. Press and then slide the cover to open it.
2. Align the batteries according to the (+) and (-) indications inside the battery compartment.
3. Replace the cover.

1.6.3 Handling the Remote Control

• Do not subject to strong shock.
• Do not allow water or other liquid to splash the remote control. If the remote control gets wet, wipe it dry immediately.
• Avoid exposure to heat and steam.
• Other than to install the batteries, do not open the remote control.

1.6.4 Operating Range of the Remote Control

Point the top of the remote control toward the display's remote control sensor (on the left or right side) when pressing a button. When using the remote control, the distance from the remote control to the sensor on the display should be less than 8m/26ft, and the horizontal and vertical angles should be less than 30°.

Diagram description: Shows a display with a remote control pointing towards it. Arrows indicate an operating range of less than 8 meters and horizontal/vertical angles of 30 degrees.

Note:

• If you do not intend to use the remote control for a long period, remove the batteries.
• The remote control may not function properly when the remote control sensor on this display is under direct sunlight or strong illumination, or when there is an obstacle in the path of signal transmission.

CHAPTER 2: MAKING CONNECTIONS

Diagram description: A comprehensive connection diagram illustrating how to connect various external devices (PC, audio system, media player, etc.) to the display's input/output terminals (HDMI, D-Sub, Audio In/Out, USB, RS-232C, LAN, IR OUT).

CHAPTER 3: ON SCREEN DISPLAY MENU

3.1 Using the OSD Menu

This section describes how to navigate and use the On-Screen Display (OSD) menu.

Menu Navigation and Operation

When settings are modified, all changes are saved when the user does the following:

• Proceeds to another menu.
• Exits the OSD menu.
• Waits for the OSD menu to disappear.

Note: Availability of some menu items depend on the input source signal. If the menu is not available, it is disabled and grayed out.

3.2 OSD Menu Tree

The OSD menu is structured into Main Menu, Submenu, and Remarks.

CHAPTER 4: ADJUSTING THE LCD DISPLAY

4.1 Picture Settings

This section details the adjustable picture settings.

4.2 Audio Settings

This section details the adjustable audio settings.

4.3 Setup Settings

This section details the setup settings.

CHAPTER 5: MULTIMEDIA

5.1 Overview

• Play photo files, audio files and movie files equipped in USB flash.
• There are 2 play modes as ManualPlay and AutoPlay.
• With ManualPlay, it implements BGM function that select audio file playing photo files.
• Not support to play audio files with AutoPlay mode.

5.2 Supported Format

The following file type are supported.

*1: Other than MP4 and TS are not described in user manual, so they are officially unsupported.

Available specs to play with each media type are as follows.

Note: When the monitor is reading data from a USB device, please observe the following:

• The above file formats may not play properly. Some resolution or other factors may make the file unplayable.
• Some USB storage devices may not be compatible.
• It might not be possible to play some files due to their data type or file size.
• The manufacturer is not responsible if the USB device is not supported, nor is it repsonsible for damage to or loss of data in the device.

5.3 Supported USB Flash

※ Not support memory device with multi partition.

5.4 Play Mode

There are Manual play mode and Auto play mode as a way to play files.

5.5 Order to Play Files

The order to play by auto play. Play defined named files from "001" to "030".

5.6 Detail of Each Screen

Select Media type screen

Diagram description: Shows a screen with options for PHOTO, MUSIC, MOVIE, and USB 2.0.

Select media type to play.

Function Icons are different with media type.

5.7 AutoPlay

• There are 3 type AutoPlay by turning on the monitor, inserting a media and schedule.
• 1. AutoPlay by turning on the monitor: Start to play automatically with matching the condition of AutoPlay as turning on the monitor. ※ However, execute schedule setting prior to this AutoPlay when turning on by schedule. If SCHEDULE-INPUT is "AUTO PLAY1" or "AUTO PLAY2" and turning on by schedule, execute schedule setting same as above explain.
• 2. AutoPlay by inserting a media: Start to play automatically with matching the condition of AutoPlay as inserting a media.
• 3. AutoPlay by schedule: Start to play automatically with matching the condition of AutoPlay as executing a schedule.

Limitation and condition of AutoPlay

5.8 Setting of Schedule Enabling AutoPlay

With below condition, Auto Play by schedule is started.

1. Set the input mode of the schedule to "USB" or "AUTO PLAY1" or "AUTO PLAY2".
2. The power on time of the schedule comes.
3. A USB flash is inserted.
4. Target files to play exists in the specified folder of the USB flash.

Refer to following folder by setting SCHEDULE-INPUT.

If the AUTO PLAY setting is "PHOTO", the photo contents are played. If the AUTO PLAY setting is "MOVIE", the movie contents are played.

※ Do not play automatically if turn on the monitor by the schedule that doesn't match the condition. When AUTO PLAY in OSD is "OFF" and SCHEDULE-INPUT is "USB" or "AUTO PLAY1" or "AUTO PLAY2", change input mode to USB(Media player mode) but NO contents are played.

CHAPTER 6: APPENDIX

6.1 Warning Messages

6.2 Input Mode

PC Signal

AV Signal

General guidelines:

• The PC text quality is optimum in HD 1080 mode (1920 x 1080, 60Hz).
• Your PC display screen might appear different depending on the manufacturer (and your particular version of Windows).
• Check your PC instruction book for information about connecting your PC to a display.
• If a vertical and horizontal frequency-select mode exists, select 60Hz (vertical) and 31.5KHz (horizontal). In some cases, abnormal signals (such as stripes) might appear on the screen when the PC power is turned off (or if the PC is disconnected). If so, press the SOURCE button to enter the video mode. Also, make sure that the PC is connected.
• When horizontal synchronous signals seem irregular in RGB mode, check PC standby mode or cable connections.
• The display settings table complies to the IBM/VESA standards, and based on the analog input.
• The best timing for the vertical frequency to each mode is 60Hz.

6.3 Cleaning

Caution When Using the Display

• Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes. Burns or personal injuries may occur if any body parts are brought too close. Placing any object near the top of the display could also result in heat related damage to the object as well as the display itself.
• Be sure to disconnect all cables before moving the display. Moving the display with its cables attached may damage the cables and thus cause fire or electric shock.
• Disconnect the power plug from the wall outlet as a safety precaution before carrying out any type of cleaning or maintenance procedure.

Front Panel Cleaning Instructions

• The front of the display has been specially treated. Wipe the surface gently using only a cleaning cloth or a soft, lint-free cloth.
• If the surface becomes dirty, soak a soft, lint-free cloth in a mild detergent solution. Wring the cloth to remove excess liquid. Wipe the surface of the display to remove dirt. Then use a dry cloth of the same type to dry.
• Do not scratch or hit the surface of the panel with fingers or hard objects of any kind.
• Do not use volatile substances such as insert sprays, solvents and thinners.

Cabinet Cleaning Instructions

• If the cabinet becomes dirty, wipe the cabinet with a soft, dry cloth.
• If the cabinet is extremely dirty, soak a lint-free cloth in a mild detergent solution. Wring the cloth to remove as much moisture as possible. Wipe the cabinet. Use another dry cloth to wipe over until the surface is dry.
• Do not allow any water or detergent to come into contact with the surface of the display. If water or moisture gets inside the unit, operating problems, electrical and shock hazards may result.
• Do not scratch or hit the cabinet with fingers or hard objects of any kind.
• Do not use volatile substances such as insert sprays, solvents and thinners on the cabinet.
• Do not place anything made from rubber or PVC near the cabinet for any extended periods of time.

6.4 Troubleshooting

CHAPTER 7: SPECIFICATIONS

7.1 Display Specifications

7.2 Display Dimensions

Diagram description: Detailed dimension drawings for QM-4302, QM-5502, and QM-6502 models, showing outline dimensions, bezel width, and VESA mounting hole specifications. Includes front, side, and rear views.

QM-4302 Dimensions:

• Outline (W x H x D): 973.0 x 561.2 x 63.5 mm
• Bezel Width (L/R/T/B): 13.9 mm
• VESA Mount Screw: M6x(10+X) where X is wall mount bracket thickness.

QM-5502 Dimensions:

• Outline (W x H x D): 1241.8 x 712.6 x 63.6 mm
• Bezel Width (L/R/T/B): 13.9 mm
• VESA Mount Screw: M6x(10+X) where X is wall mount bracket thickness.

QM-6502 Dimensions:

• Outline (W x H x D): 1462.3 x 837.3 x 81.0 mm
• Bezel Width (L/R/T/B): 14.9 mm
• VESA Mount Screw: M8x(15+X) where X is wall mount bracket thickness.

Company Information:

AG Neovo

Company Address: 5F-1, No. 3-1, Park Street, Nangang District, Taipei, 11503, Taiwan.

Copyright © 2025 AG Neovo. All rights reserved.

QM-4302/5502/6502 Eprel Registration Number: 1090616/1090617/1090620 QM4320/QM552B/QM6520_UM_V013