AG Neovo DW2702 Monitor User Manual
THE DISPLAY CHOICE OF PROFESSIONALS™
Model: DW2702
Website: www.agneovo.com
Safety Information
Federal Communications Commission (FCC) Notice (U.S. Only)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
WEEE (Waste Electrical and Electronic Equipment)
Disposal of Waste Equipment by Users in Private Household in the European Union.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
For Private Households in the European Union. To help conserve natural resources and ensure the product is recycled in a manner that protects human health and the environment, we would like to bring your attention to the following:
- The crossed-out dustbin on the device or outer packaging indicates the product is compliant with European WEEE (Waste Electrical and Electronic Equipment) Directive.
- Always dispose of the old devices separately from household waste.
- Batteries should be removed beforehand and disposed separately to the right collection system.
- You are responsible with regard to the deletion of personal data on old devices before disposal.
- Private households can hand in their old devices free of charge.
- For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Turkey RoHS
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur.
Ukraine RoHS
Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057.
Precautions
Symbols Used in this Manual
⚡ This icon indicates the existence of a potential hazard that could result in personal injury or damage to the product.
⚠️ This icon indicates important operating and servicing information.
Notice
- Read this User Manual carefully before using the LCD monitor and keep it for future reference.
- The product specifications and other information provided in this User Manual are for reference only. All information is subject to change without notice. Updated content can be downloaded from our web site at www.agneovo.com.
- To protect your rights as a consumer, do not remove any stickers from the LCD monitor. Doing so may affect the determination of the warranty period.
Cautions When Setting Up
- ? Do not place the LCD monitor near heat sources, such as a heater, exhaust vent, or in direct sunlight.
- ? Do not cover or block the ventilation holes in the housing.
- Place the LCD monitor on a stable area. Do not place the LCD monitor where it may be subject to vibration or shock.
- Place the LCD monitor in a well-ventilated area.
- Do not place the LCD monitor outdoors.
- Do not place the LCD monitor in a dusty or humid environment.
- Do not spill liquid or insert sharp objects into the LCD monitor through the ventilation holes. Doing so may cause accidental fire, electric shock or damage the LCD monitor.
Cautions When Using
- Use only the power cord supplied with the LCD monitor.
- The power outlet should be installed near the LCD monitor and be easily accessible.
- If an extension cord is used with the LCD monitor, ensure that the total current consumption plugged into the power outlet does not exceed the ampere rating.
- Do not allow anything to rest on the power cord. Do not place the LCD monitor where the power cord may be stepped on.
- If the LCD monitor will not be used for an indefinite period of time, unplug the power cord from the power outlet.
- To disconnect the power cord, grasp and pull by the plug head. Do not tug on the cord; doing so may cause fire or electric shock.
- Do not unplug or touch the power cord with wet hands.
WARNING:
Unplug the power cord from the power outlet and refer to qualified service personnel under the following conditions:
- When the power cord is damaged.
- If the LCD monitor has been dropped or the housing has been damaged.
- If the LCD monitor emits smoke or a distinct odor.
Ceiling mount or mount on any other horizontal surface overhead are not advisable.
WARNING:
Installation in contravention of the instructions may result in undesirable consequences, particularly hurting people and damaging property. Users who have already mounted the monitor on the ceiling or any other horizontal surface overhead are strongly advised to contact AG Neovo for consultations and solutions to help ensure a most pleasurable and fulfilling monitor experience.
Cleaning and Maintenance
Do not attempt to service the LCD monitor yourself; refer to qualified service personnel. Opening or removing the covers may expose you to dangerous voltage or other risks.
Notice for the LCD Monitor
In order to maintain the stable luminous performance, it is recommended to use a low brightness setting. Due to the lifespan of the lamp, it is normal that the brightness quality of the LCD monitor may decrease with time.
When static images are displayed for long periods of time, the image may cause an imprint on the LCD monitor. This is called image retention or burn-in.
To prevent image retention, do any of the following:
- Set the LCD monitor to turn off after a few minutes of being idle.
- Use a screen saver that has moving graphics or a blank white image.
- Switch desktop backgrounds regularly.
- Adjust the LCD monitor to low brightness settings.
- Turn off the LCD monitor when the system is not in use.
Things to do when the LCD monitor shows image retention:
- Turn off the LCD monitor for extended periods of time (several hours or several days).
- Use a screen saver and run it for extended periods of time.
- Use a black and white image and run it for extended periods of time.
There are millions of micro transistors inside the LCD monitor. It is normal for a few transistors to be damaged and to produce spots. This is acceptable and is not considered a failure.
Chapter 1: Product Description
1.1 Package Contents
The box should contain the following items when you open it; please check the contents. If any parts are missing or damaged, contact your retailer immediately.
- LCD Monitor
- Quick Start Guide
- Power Cord
- AC Adapter
- Type-C Cable
- HDMI Cable
- Base
- Stand
- Threaded Screw
- Calibration Report
Note:
- Use only the supplied power cord.
- The images above are for reference only. Supplied items may vary.
1.2 Installation
1.2.1 Stand Installation
- Remove the stand and the base, and secure the stand with the hand screw provided with the base.
- Insert the assembled base into the corresponding bay on the rear panel, and carefully align the end of the stem perpendicular to the rear panel surface, so that the stand lock can be hooked onto the quick release button on the rear panel.
[Diagram showing stand assembly and attachment to monitor]
1.2.2 Tilt Adjustment
The screen can be adjusted by tilting it forward or backward; however, the specific adjustment depends on the particular model of the device.
- Tilt Angle: -5.0° (±2.0°) to +20° (±2.0°)
- Height Range: 120mm (±5.0mm)
- Vertical Angle: -90.0° (±2.0°) to +90.0° (±2.0°)
- Rotation Angle: -45.0° (±2.0°) to +45.0° (±2.0°)
[Diagrams illustrating tilt, height, vertical angle, and rotation ranges]
1.2.3 Wall Mounting
To mount the LCD monitor to the wall, follow these steps:
- Remove the stand from the base.
- Place the LCD monitor with the panel side down on a padded surface.
- Press the release button and detach the stand from the base mount.
- Wall mount the LCD monitor.
- Attach the 4 threaded studs to the VESA holes.
- Screw the mount using the VESA holes on the back of the LCD screen.
[Diagram showing VESA mounting hole pattern and dimensions]
Note: Take appropriate measures to prevent the LCD monitor from falling and injuring people or causing damage to the monitor, e.g., in case of an earthquake or other disasters.
- Use only the 100 x 100 mm wall mounting kit recommended by AG Neovo. All AG Neovo wall mounting kits comply with the VESA standard.
- Attach the LCD monitor to a wall that can support its weight.
- It is recommended to mount the LCD monitor to the wall without tilting it downwards.
1.3 Overview
1.3.1 Front View
[Diagram of the front of the monitor]
1.3.2 Control Panel
[Diagram of the monitor's control panel buttons and LED indicator]
| Button | Description |
|---|---|
| Menu/Enter ⬆️ | Press to access sub-menus (Menu/Enter). |
| Up Arrow ⬆️ | Press to move up in the menu. |
| Down Arrow ⬇️ | Press to move down in the menu. |
| Back Arrow ⬅️ | Returns to the previous menu. |
| Power Button ⚡ | Turns the monitor on/off. Press to turn the device on or off. |
| LED Indicator Light | Indicates the operating status of the LCD screen:
|
1.3.3 Rear View
[Diagram of the rear of the monitor showing ports]
| # | Port | Description |
|---|---|---|
| 1 | RJ45 | For connecting network peripherals. |
| 2 | USB-A | For connecting a USB-A signal input. |
| 3 | USB-A | For connecting a USB-A signal input. |
| 4 | HDMI | For connecting an HDMI signal input. |
| 5 | DP | For connecting a DisplayPort signal input. |
| 6 | Type-C | For connecting a Type-C signal input. |
| 7 | AUDIO OUT | For connecting an analog audio signal output (3.5 mm stereo audio jack). |
| 8 | DC | For connecting the supplied power adapter. |
Chapter 2: Making Connections
2.1 Establishing Connections
[Diagram showing various connection scenarios, including a USB Type-C multi-port hub with Ethernet and USB-A]
USB Type-C Multi-port Hub Dongle with Ethernet RJ45 and USB-A 2.0 x 2
[Diagram illustrating connections using the hub]
- When charging a device connected via the USB Type-C connector, verify if the device is equipped with a USB Type-C connector that supports USB PD (Power Delivery) charging.
- The connected device can be charged via the USB Type-C connector even when the monitor is in standby mode.
- The USB port power can reach up to 65W. If the connected device requires more than 65W to operate or start (when the battery is depleted), use the original power adapter supplied with the device.
- If a separately purchased USB cable is used, ensure that the cable is USB-IF certified and supports both power and video/audio/data transfer functions.
- Compatibility with all connected devices is not guaranteed due to different operating environments.
Chapter 3: On Screen Display Menu
3.1 OSD Menu Structure
| Main Menu | Sub-menu | Third Menu | Description |
|---|---|---|---|
| Image Mode | Standard Mode | Off/On | Select a preset image setting. |
| Film Mode | Off/On | ||
| Eye Care Mode | Off/On | ||
| Mac View Mode | Off/On | ||
| E-Book Mode | Off/On | ||
| sRGB Mode | Off/On | ||
| Adobe Mode | Off/On | ||
| Brightness | 0-100 | Adjusts the screen image luminance. | |
| Image Settings | Contrast | 0-100 | Adjusts the degree of difference between black and white levels. |
| DCR | Off/On | When On, this function automatically adjusts image brightness and contrast for high-speed dynamic contrast, suitable for movie playback. DCR is used for indoor viewing. | |
| Sharpness | 0-5 | Adjusts image clarity and focus. | |
| Gamma | Mode1(1.8)/Mode2(2.0)/Mode3(2.2)/Mode4(2.4)/Mode5(2.6)/Mode6(S-curve) | Adjusts the non-linear setting for image luminance and contrast. | |
| Aspect Ratio | Auto/16:9/4:3 | Adjusts the screen image aspect ratio. | |
| Color Temperature | Warm/Natural/Cool/User1/User2/User3 | Sets the color temperature by the user. | |
| Hue | Red/Green/Blue/Cyan/Magenta/Yellow | Adjusts hue settings for red, green, blue, cyan, magenta, or yellow colors. | |
| Saturation | Red/Green/Blue/Cyan/Magenta/Yellow | Adjusts the color saturation of the on-screen image. | |
| Eye-Care Reminders | Off/On | Select On for a rest reminder message to appear after 4 hours of use. | |
| Reset Image Settings | Off/On | Resets functions within Image Settings. | |
| Advanced Image | Image Enhancement | Color Enhancement/CR Enhancement/Shadow Balance/Night View Mode/Super Resolution/Dynamic OD/Reset Image Enhancement | Image quality enhancements and adjustments. |
| HDR | Off/Auto | Select HDR mode. | |
| Audio Settings | Volume | 0-100 | Adjusts speaker volume and audio output (AUDIO OUT). |
| Audio Mute | Off/On | Mutes the speakers. | |
| Reset Audio Settings | Off/On | Resets audio settings. |
| Main Menu | Sub-menu | Third Menu | Description |
|---|---|---|---|
| I/O Settings | Input Signal | Auto/HDMI/DP/Type-C | Sets the default input signal. |
| Quick Start | Off/On | Activates the quick start function to accelerate monitor wake-up time when a signal is detected. | |
| DDC/CI | Off/On | Enabling DDC/CI allows adjustment of brightness, contrast, volume, and other monitor functions via software. | |
| Color Range | Auto/Full RGB(0~255)/Limited RGB(16~235) | Adjusts black and white levels for video. | |
| USB Power (Standby) | Off/On | ON: Connect a USB mouse/keyboard to the TYPE-C connector to wake up the connected PC/laptop. | |
| Reset I/O Settings | Off/On | Resets I/O settings. | |
| Language | Simplified Chinese/English/Korean/Arabic/Portuguese (Brazil)/German/Dutch/Finnish/French/Greek/Indonesian/Italian/Japanese/Malay/Polish/Portuguese/Russian/Spanish/Thai/Ukrainian/Vietnamese/Traditional Chinese/Turkish | Selects the OSD menu language. | |
| OSD Delay | 5-60 | Sets the display duration (in seconds) of the OSD screen. When this duration expires, the OSD screen will automatically close. | |
| System Settings | OSD H Position | 0-100 | Moves the OSD image left or right on the screen. |
| OSD V Position | 0-100 | Moves the OSD image up or down on the screen. | |
| OSD Transparency | 0-5 | Sets the OSD menu transparency. | |
| Shortcut Key 1 Setting | Brightness/Contrast/Volume/Audio Mute/Shadow Balance/Night View Mode/Super Resolution/Image Mode/HDR/Dynamic OD/Input Source | (1) Default status: Down (Shortcut Key 1) -> Volume; Up (Shortcut Key 2) -> Scene Mode; Right (Shortcut Key 3) -> Input Signal; (2) Users can customize shortcut key functions and quickly access menu adjustment functions. | |
| Shortcut Key 2 Setting | |||
| Shortcut Key 3 Setting | |||
| OSD Rotation | Normal/90/180/270 | Sets the OSD menu orientation. | |
| OSD Lock | Off/On | Select On to disable OSD settings. Unlock: When the user has locked the menu, press and hold for approximately 5 seconds when the Lock menu is displayed. | |
| Power Saving | Power LED | LED Lighting | Selects the LED lighting level mode. |
| Standby | Level 1: Turns off the power LED after entering standby mode without a signal. Level 2: Turns off the screen after 10 minutes when switching to standby mode without a signal, equivalent to DC OFF. | ||
| Information | Input Source/Resolution/Image Mode/HDR Status | Displays information about the device. | |
| Restore Factory Settings | Yes/No | Resets all settings to factory defaults. |
Chapter 4: Appendix
4.1 Warning Messages
When one of these warning messages appears, check the following items.
| Warning Message | Cause | Solution |
|---|---|---|
No Signal [Icon representing no signal] | The LCD monitor cannot detect the input signal. |
|
WARNING CHANGING SETTING IN OSD MENU MAY INCREASE THE POWER CONSUMPTION OF YOUR MONITOR. DO YOU WANT TO CONTINUE TO CHANGE? ACCEPT CANCEL [Image of a warning dialog box] | This warning message box is displayed only when the menu function setting is modified for the first time. |
Note: Operation may vary depending on the product model. |
You have been using the monitor for a long time, please take a rest. [Icon representing a long usage reminder] | This reminder message will appear when you have used the device for 4 hours. |
|
OSD has been locked by a user. [Icon representing locked OSD] | The OSD has been locked by a user. |
|
OSD has been unlocked by a user. [Icon representing unlocked OSD] | The OSD has been unlocked by a user. | Unlock: When the user has locked the menu, press and hold for approximately 5 seconds when the Lock menu is displayed. |
4.2 Troubleshooting
| Problem | Possible Causes and Solutions |
|---|---|
| The power indicator light is off. |
|
| Plug-and-play impossible. |
|
| Flickering image or image with ripples. | There may be devices or electrical equipment causing electronic interference. |
| The power indicator light is on but there is no image. |
|
| Image with color differences (white is not white). |
|
| The USB Type-C port does not provide power. |
|
Chapter 5: Specifications
5.1 Screen Specifications
| Panel | Specification | Model: DW2702 | |
|---|---|---|---|
| Panel | Panel Type | LED Backlit TFT LCD (IPS Technology) | |
| Screen Size | 27" | ||
| Color Gamut | sRGB 122%, NTSC 105%, DCI-P3 96%, Adobe RGB 103% | ||
| Max. Resolution | WQHD 2560 x 1440 | ||
| Pixel Pitch | 0.233 mm | ||
| Brightness | 350 cd/m² | ||
| Contrast Ratio | 1,000,000:1 (DCR) | ||
| Viewing Angle (H/V) | 178°/178° | ||
| Display Colors | 16.7 M | ||
| Response Time | 5 ms | ||
| Surface Treatment | Anti-glare treatment (Haze25%), Hard coating 3H | ||
| Frequency (H/V) | H. Freq. | 31 kHz to 146 kHz | |
| V. Freq. | 48 Hz to 100 Hz | ||
| Input | DisplayPort | 1.4 x 1 | |
| HDMI | 2.0 x 1 | ||
| Type-C | x 1 (PD 65W) | ||
| External Control | RJ45 | x 1 | |
| Other Connectivity | USB | 2.0 x 2 | |
| Audio | Audio Output | 3.5 mm stereo audio port | |
| Internal Speakers | 2W x 2 | ||
| Power | Power Supply | External | |
| Power Requirements | 24V, 5A DC | ||
| Operation Mode | 22W (typical) | ||
| Standby Mode | < 0.5W | ||
| Off Mode | < 0.3W | ||
| Operating Conditions | Temperature | 0°C to 40°C (32°F to 104°F) | |
| Humidity | 10% to 90% (non-condensing) | ||
| Storage Conditions | Temperature | -20°C to 60°C (-4°F to 140°F) | |
| Humidity | 5% to 95% (non-condensing) | ||
| Mounting | VESA FPMPMI | Yes (100 x 100 mm) | |
| Tilt | -5° to 20° | ||
| Swivel | 0° to 90° | ||
| Pivot | ± 45° | ||
| Height Adjustment | 0 to 120 mm | ||
| Dimensions | Product with Stand (W x H x D) | 614.3 x 513.4 x 198 mm (24.2" x 20.2" x 7.8") | |
| Product without Stand (W x H x D) | 614.3 x 366.8 x 57.2 mm (24.2" x 14.4" x 2.3") | ||
| Packaging (W x H x D) | 861 x 460 x 170 mm (33.9" x 18.1" x 6.7") | ||
| Weight | Product without Stand | 3.7 kg (8.2 lb) | |
| Product with Stand | 5.7 kg (12.6 lb) | ||
| Packaging | 7.5 kg (16.5 lb) |
Note: All specifications are subject to change without prior notice.
5.2 Screen Dimensions
[Diagrams showing detailed physical dimensions of the monitor, including angles and VESA mount pattern]
AG Neovo
Company Address: 5F-1, No. 3-1, Park Street, Nangang District, Taipei, 11503, Taiwan.
Copyright © 2025 AG Neovo. All rights reserved.
DW2702 Eprel registration number: 2080502
DW2702_UM_V012
