Appliance Protection Insurance
Insurance Product Information Document
Company: AWP P&C SA, registered office 7 Rue Dora Maar, 93400 Saint-Ouen, France. Registration no. 519490080 RCS, authorised by L'Autorité de Contrôle Prudentiel et de Résolution in France and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority.
Product: Samsung Care+
This document provides a summary of key information about the Samsung Care+ product and doesn't take into consideration your specific demands and needs. Full terms and conditions are provided in the documents relating to the insurance contract.
What is this type of Insurance?
Samsung Care+ is an accidental damage insurance policy providing cover for repair or replacement to your insured product in certain events.
What is insured?
- Accidental screen damage - Physical damage, such as cracking or breaking of the screen affecting the functionality of the insured product but this is limited to parts needed to fix a cracked or broken screen and back glass such as glass/plastic screen, LCD and sensors fixed to the screen.
- Other accidental damage - Liquid damage caused by unintentional spills in or on the insured product and any physical damage that can occur (other than screen damage) preventing access to the mobile device software or the ability to charge.
What is not insured?
- Any claim for an event occurring outside the period of insurance.
- Cosmetic damage.
- The cost of replacing any accessories apart from those delivered in-box.
- Theft or Loss of the product.
- Damage as a result of routine cleaning, service and maintenance, normal wear and tear.
- Mechanical and electrical breakdown of smart phones.
- Something you were aware of at the time of purchasing the policy that could give rise to you making a claim.
- Gross negligence resulting in a claim.
- Unauthorised alterations, repairs, modifications, transportation and/or shipping charges.
- Claims if the insured product is not installed or operated in accordance with the manufacturer's instructions.
- Failure covered by your manufacturer's limited warranty and/or your statutory rights.
- Loss of use of your insured product or (without limitation) any other losses arising from such loss.
⚠️ Are there any restrictions on cover?
- The insured individual must be aged 18 years or older.
- Cover is only available to residents of the United Kingdom.
- There are General Conditions that you have to meet for cover to apply.
- General exclusions apply to the whole policy.
- A maximum of two eligible claims for repair or replacement of the same insured product can be made during any 12 month period.
- An excess is payable for each valid claim. The amount of the excess is shown in the policy.
- The maximum period of insurance that can be purchased is 24 months.
- Cover only applies if the insured product was bought as new in the United Kingdom and it displays a CE mark.
- The insured product must not be used and/or provided for business or employment purposes.
? Where am I covered?
- Your insured product is covered in the United Kingdom.
- Your insured product is covered outside the United Kingdom for trips with a duration of up to 60 consecutive days. Samsung will service your claim when you return to the United Kingdom.
What are my obligations?
To prevent the policy being cancelled or voided and/or claims being reduced or refused, you must:
When taking out this policy
- Provide the insurer with relevant, true and complete information;
- Provide the insurer with supporting documents when requested;
- Pay the premium.
Once the policy is in effect
- You must tell the insurer as soon as possible of any changes that arise and that may affect the cover.
In the event of a claim
- You must contact Samsung to make the claim immediately after an event arises, in accordance with the terms and conditions and provide Samsung with all supporting documents enabling them to process the claim;
- Inform the insurer in case you have more than one insurance covering the same insured risk and tell the insurer if you have received payment from another insurer for all or part of the claim.
? When and how do I pay?
The premium is paid upfront at the time of purchasing the policy. Payments can be made by debit or credit card.
⏳ When does the cover start and end?
The policy will come into force at 00:00 hours on the policy start date shown on the Certificate of Insurance.
If neither party has cancelled the policy, the policy will end at 23:59 hours on the policy expiry date shown on the Certificate of Insurance.
? How do I cancel the contract?
You have 28 days from the date of receiving your policy documents, to ensure that they meet your requirements.
If you wish to cancel the policy during this period, you should contact Samsung by Telephone 0330 726 7864 by email uk.help@samsung.com or by visiting the Samsung website at www.samsung.com/support.
Your premium will be refunded in full unless you have made a claim, in which case the costs for providing these services will be recovered.
You may still cancel the contract after this 28 day cancellation period but no refund will be made.
