Owner's Manual
Models: VH150, VH200, VH410, VP600, VP950, VH410M, VP600M, VP950M
NSF Standard 55 Class B Validated Models: VH200-V, VH410-V, VH410M-V
System Tested and Certified by NSF International against CSA B483.1 and NSF/ANSI 55 for Disinfection Performance, Class B
Congratulations
Congratulations on the purchase of your ultraviolet (UV) water disinfection system! This system uses the most advanced UV technology on the market and is designed to provide years of trouble-free operation with minimal maintenance required to protect drinking water from microbiological contaminants.
To ensure ongoing disinfection, UV lamps need to be replaced annually with VIQUA factory-supplied replacements. VIQUA lamps are the result of extensive development, providing a highly efficient disinfection platform with extremely stable UV output over their entire 9000-hour lifetime. This success has led to a proliferation of non-genuine copies in the market.
The UV lamp is the heart of the disinfection system, and there should be no compromise when it's time for a replacement.
Why insist on genuine factory supplied VIQUA replacement lamps?
- Use of widely available, non-genuine replacement lamps has been shown to damage the control module of VIQUA UV disinfection equipment.
- An increasing number of calls to VIQUA Technical Support are connected with non-genuine lamps being used (unknowingly) as replacements.
- Damage arising from the use of non-genuine lamps poses a safety risk and is not covered by equipment warranty.
- Unless the UV equipment is equipped with a UV sensor (monitor), it is not possible to verify the UV (invisible) output of replacement lamps.
- Similar appearance to the original lamp and the presence of (visible) blue light does not mean equivalent disinfection performance.
- VIQUA replacement lamps undergo rigorous performance testing and strict quality control processes to ensure that the safety and performance certifications of the original equipment are not compromised.
It is simply not worth the risk! Insist on genuine VIQUA replacement lamps.
Section 1 Safety Information
These are the original instructions. Please read this entire manual before operating this equipment. Pay attention to all danger, warning, and caution statements in this manual. Failure to do so could result in serious personal injury or damage to the equipment.
Ensure that the protection provided by this equipment is not impaired. DO NOT use or install this equipment in any manner other than that specified in the installation manual.
1.1 Potential Hazards:
Read all labels and tags attached to the system. Personal injury or damage to the system could occur if not observed.
Waste electrical and electronic equipment (WEEE). This symbol indicates that you should not discard wasted electrical or electronic equipment (WEEE) in the trash. For proper disposal, contact your local recycling/reuse or hazardous waste center.
This symbol indicates there is Mercury present.
This is the safety alert symbol. Obey all safety messages that follow this symbol to avoid potential injury. When on the equipment, refer to the Operational and Maintenance manual for additional safety information.
This symbol indicates a risk of electrical shock and/or electrocution exists.
This symbol indicates the marked equipment may contain a component that can eject forcibly. Obey all procedures to safely depressurize.
This symbol indicates the system is under pressure.
This symbol indicates there is a potential UV hazard. Proper protection must be worn.
This symbol indicates the marked item could be hot and should not be touched without care.
This symbol indicates there is a potential for VERY hot water when flow is started.
This symbol indicates not to store any combustible or flammable material close to the system.
This symbol indicates that the contents of the transport package are fragile and the package should be handled with care.
This symbol indicates safety glasses with side protection is required for protection against UV exposure.
This symbol indicates gloves must be worn.
This symbol indicates safety boots must be worn.
This symbol indicates the operator must read all available documentation to perform required procedures.
This symbol indicates the plumber must use copper piping.
This symbol indicates that the system should only be connected to a properly grounded, grounding-type controller receptacle that is protected by a Ground Fault Circuit Interrupter (GFCI).
1.2 Safety Precautions:
⚠️ DANGER
Failure to follow these instructions will result in serious injury or death.
- Electric Shock: To avoid possible electric shock, special care should be taken since water is present near the electrical equipment. Unless a situation is encountered that is explicitly addressed by the provided maintenance and troubleshooting sections, DO NOT attempt repairs yourself, refer to an authorized service facility.
- GROUNDING: This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electrical shock. This system is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances. Improper connection of the equipment-grounding conductor can result in a risk of electrocution. Check with a qualified electrician or service personnel if you are in doubt as to whether the outlet is properly grounded. DO NOT modify the plug provided with this system – if it does not fit in the outlet, have a proper outlet installed by a qualified electrician. DO NOT use any type of adapter with this system.
- GROUND FAULT CIRCUIT INTERRUPTER PROTECTION: To comply with the National Electrical Code (NFPA 70) and to provide additional protection from the risk of electric shock, this system should only be connected to a properly grounded, grounding-type controller receptacle that is protected by a Ground Fault Circuit Interrupter (GFCI) or to a residual current device (RCD) having a rated residual operating current not exceeding 30 mA. Inspect operation of GFCI as per manufacturer's suggested maintenance schedule.
- DO NOT operate the disinfection system if it has a damaged cord or plug, if it is malfunctioning or if it has been dropped or damaged in any manner.
- DO NOT use this disinfection system for other than intended use (potable water applications). The use of attachments not recommended or sold by the manufacturer / distributor may cause an unsafe condition.
- DO NOT install this disinfection system where it will be exposed to the weather or to temperatures below freezing.
- DO NOT store this disinfection system where it will be exposed to the weather.
- DO NOT store this disinfection system where it will be exposed to temperatures below freezing unless all water has been drained from it and the water supply has been disconnected.
⚠️ WARNING
- During extended periods of no water flow, the water in your chamber can become very hot (Approx. 60 °C) and potentially lead to scalding. It is recommended to run your water until this hot water has been purged from your chamber. Do not allow water to contact your skin during this time. To eliminate this condition, a temperature management valve can be installed at the outlet of your UV system.
- Do not pass water through the UV system for a minimum of 5 minutes after applying power (including after power interruptions) to avoid passing under-treated water that may, in rare instances, pose health hazards.
- This system contains a UV Lamp. Do not operate the UV Lamp when it is removed from the chamber. Unintended use or damage of the system may result in the exposure of dangerous UV radiation. UV radiation may, even in little doses, cause harm to the eyes and skin.
- Changes or modifications made to this system without the consent of the manufacturer could render the system unsafe for operation and may void the manufacturer's warranty.
WARNING: This product can expose you to chemicals including phthalates, which is known to the state of California to cause cancer, and mercury, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
⚠️ CAUTION
Failure to follow these instructions could result in minor or moderate injury.
- Carefully examine the disinfection system after installation. It should not be plugged in if there is water on parts not intended to be wet such as, the controller or lamp connector.
- Due to thermal expansion concerns and potential material degradation due to UV exposure, it is recommended to use metal fittings and at least 10" of copper pipe on the outlet of your UV chamber.
- Hg EXPOSURE: The UV lamp contains mercury. If the lamp breaks, then avoid inhalation or ingestion of the debris and avoid exposure to eyes and skin. Never use a vacuum cleaner to clean up a broken lamp as this may scatter the spilled mercury. Obey local regulations and guidelines for the removal and disposal of mercury waste.
ℹ️ NOTICE
- The UV lamp inside the disinfection system is rated at an effective life of approximately 9000 hours. To ensure continuous protection, replace the UV lamp annually.
- The UV system is not to be used or played with by children. Persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, are also not to handle the UV system unless they have been given supervision or instruction.
- This system is intended to be permanently connected to the water lines.
- This system is not intended to be used in or above water or outdoors or used in swimming pools when persons are in the pool.
- EXTENSION CORDS: If an extension cord is necessary, use only 3-wire extension cords that have 3-prong grounding-type plugs and 3-pole cord connectors that accept the plug from this system. Use only extension cords that are intended for outdoor use. Use only extension cords having an electrical rating not less than the rating of the system. A cord rated for less amperes or watts than this system rating may overheat. Exercise caution when arranging the cord so that it will not be tripped over or pulled. DO NOT use damaged extension cords. Examine extension cord before using and replace if damaged. DO NOT abuse extension cord. Keep extension cord away from heat and sharp edges. Always disconnect the extension cord from the receptacle before disconnecting this system from the extension cord. Never yank cord to pull plug from outlet. Always grasp the plug and pull to disconnect.
- If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
- SYSTEM PROTECTION: To protect your Controller, a UL1449 certified (or equivalent) transient voltage surge suppressor is strongly recommended.
- The UV lamp in this system conforms to the applicable provisions of the Code of Federal Regulations (CFR) requirements including, Title 21, Chapter 1, Subchapter J, Radiological Health.
- This Class B system or component conforms to NSF/ANSI 55 for the supplemental bactericidal treatment disinfected public drinking water or other drinking water that has been tested and deemed acceptable for human consumption by the state or local health agency having jurisdiction. The system is only designed to reduce normally occurring non-pathogenic nuisance microorganisms. Class B systems are not intended for treatment of contaminated water.
- Read and understand the Owner's Manual before operating and performing any maintenance on this equipment.
1.3 Water Chemistry
Water quality is extremely important for the optimum performance of your UV system. The following levels are recommended for installation:
| Water Quality and Minerals | Level |
|---|---|
| Iron | < 0.3 ppm (0.3 mg/L) |
| Hardness* | < 7 gpg (120 mg/L) |
| Turbidity | < 1 NTU |
| Manganese | < 0.05 ppm (0.05 mg/L) |
| Tannins | < 0.1 ppm (0.1 mg/L) |
| UV Transmittance | > 75% (call factory for recommendations on applications where UVT < 75%) |
* Where total hardness is less than 7 gpg, the UV unit should operate efficiently provided the quartz sleeve is cleaned periodically. If total hardness exceeds 7 gpg, the water should be softened. If your water chemistry contains levels in excess of those mentioned above, proper pre-treatment is recommended to correct these water problems prior to the installation of your UV disinfection system. These water quality parameters can be tested by your local dealer, or by most private analytical laboratories. Proper pre-treatment is essential for the UV disinfection system to operate as intended.
Section 2 General Information
Figure 1 System Components Description
This diagram illustrates the components of a VIQUA UV disinfection system. It shows a vertical cylindrical chamber with various parts connected to it. From top to bottom, the components are: (7) Retaining Nut, (6) Hard glass, coated Sterilume®-HO UV lamps, (5) Open-ended, GE 214 fused aquartz sleeve, (4) O-ring, (3) Lamp connector base, (2) Flow restrictor, and (1) Temperature management valve (optional). On the side, connected to the chamber, are (8) Controller, (9) IEC replacement power cords for controller, (10) Mounting Brackets/Clamp Assembly, and (11) UV Sensor, (12) Spring, (13) Retaining nut with the plug.
| Item | Description | Part Number | UV Systems |
|---|---|---|---|
| 1 | Temperature management valve (optional) | 440179 | Optional |
| 2 | Flow restrictor (Only for certified models) | 440315-R 440316-R | VH200-V VH410-V, VH410M-V |
| 3 | Lamp connector base | 270276-R | Used on all systems |
| 4 | O-ring | 410867 | Used on all systems |
| 5 | Open-ended, GE 214 fused aquartz sleeve with fire polished ends | QSO-150 QS-001 QSO-410 QSO-600 QSO-950 | VH150 VH200, VH200-V VH410, VH410M, VH410-V, VH410M-V VP600, VP600M VP950, VP950M |
| 6 | Hard glass, coated Sterilume®-HO UV lamps for long, consistent life (9000 hours) | S150RL-HO S200RL-HO S410RL-HO S600RL-HO S950RL-HO | VH150 VH200, VH200-V VH410, VH410M, VH410-V, VH410M-V VP600, VP600M VP950, VP950M |
| 7 | Retaining Nut | RN-001 | Used on all systems |
| 8 | Controller (for 100-240V/50-60Hz models only) | BA-ICE-CL BA-ICE-C BA-ICE-CM | VH150, VH200, VH410, VH200-V, VH410-V VP600, VP950 VH410M, VH410M-V, VP600M, VP950M |
| 9 | IEC replacement power cords for controller (sold separately) | 602636 602637 260012 260013 260019 | VH150, VH200, VH410, VH410M, VH200-V, VH410-V, VH410M-V, VP600, VP600M, VP950, VP950M (N. America) VH150/2, VH200/2, VH410/2, VH410M/2, VH200-V/2, VH410-V/2, VH410M-V/2, VP600/2, VP600M/2, VP950/2, VP950M/2 (EU CEE) VH150-2B, VH200/2B, VH410/2B, VH410M/2B, VH200-V/2B, VH410-V/2B, VH410M-V/2B, VP600/2B, VP600M/2B, VP950/2B, VP950M/2B (UK) VH150/2A, VH200/2A, VH410/2A, VH410M/2A, VH200-V/2A, VH410-V/2A, VH410M-V/2A, VP600/2A, VP600M/2A, VP950/2A, VP950M/2A (Australia, NZ) NO CONNECTOR, 3-WIRE, BARE LEADS |
| 10 | Mounting Brackets/Clamp Assembly | 410076 | Used on all systems |
Section 3 Installation
3.1 UV Disinfection System
⚠️ CAUTION
Electronic controller must be connected to a Ground Fault Protected Circuit (GFCI) receptacle and the lamp connector ground wire connected to the stainless steel chamber.
The disinfection system is designed to be mounted either horizontally or vertically at the point-of-use or point-of-entry depending on the specific flow rate of the unit.
If installing the chamber in horizontal position the outlet port must be pointing upwards to ensure all air is fully purged from the chamber.
Figure 2 Disinfection Installation - Vertical and Horizontal
This figure shows two installation orientations for the UV disinfection system: Vertical and Horizontal. In the vertical orientation, the main cylindrical chamber is upright, with the inlet at the bottom and outlet at the top. The controller is mounted to the side. In the horizontal orientation, the chamber is laid flat, with the outlet port pointing upwards. Both diagrams include a checkmark symbol (✅) indicating the correct orientation for the outlet port (upwards for horizontal) and a cross symbol (❌) indicating incorrect orientation (downwards for horizontal).
ℹ️ Note:
The ideal installation is vertical with the lamp connector on top. This is to prevent water damage from occurring on the lamp pins and lamp connector.
- The controller should be mounted either above or beside the chamber. Always mount controller horizontally to prevent moisture from running down cordage and causing a potential fire hazard. Drip loops in all cordage connected to controller are highly recommended.
- The complete water system, including any pressure or hot water tanks, must be sterilized before start up by flushing with chlorine (household bleach) to destroy any residual contamination. Refer to Section 3.2.
- The disinfection system is intended for indoor use only, do not install disinfection system where it may be exposed to the weather.
- Install the disinfection system on cold water line only, before any branched lines.
- A 5 micron sediment filter must precede the disinfection system. Ideally, the disinfection system should be the last treatment the water receives before it reaches the faucet.
Procedure:
Figure 3 Disinfection System
This diagram illustrates a typical UV disinfection system installation with various optional components. It shows the main water supply entering a water softener (optional), then a 5-micron sediment filter, followed by an optional carbon filter, and finally the UV disinfection system. Bypass assemblies are shown around the filters and the UV system, allowing water to bypass treatment for maintenance. A solenoid valve (optional) and drain cock (optional) are also depicted. The system is connected to cold water pipes, with hot water pipes branching off. A customer-supplied GFCI circuit is shown for electrical connection. A note emphasizes that the UV system should be the final piece of treatment equipment.
Figure 3 shows the installation of a typical disinfection system and the related components that may be used for the installation. The use of a by-pass assembly is recommended in case the system requires “off-line” maintenance. In this case, note the system requires a supplementary disinfection for the distribution system if any water is used during by-pass condition. In addition, during by-pass, the water will NOT be disinfected and a "DO NOT CONSUME THE WATER" tag should be physically installed on the by-pass assembly until such time as the system is sanitized and returned to service. For more information, refer to Section 3.2. If the water is to be consumed while the system is off-line, the water must be boiled for twenty minutes prior to consumption.
Select a suitable location for the disinfection system and its related components. As it is recommended to install a GFCI, make sure that this is taken into consideration prior to any installation. The system can either be installed vertically (inlet port at the bottom) as shown in Figure 4 A, or horizontally as shown in Figure 4 B. However, the vertical installation is the most preferred method. When selecting a mounting location, leave enough space to allow the removal of the UV lamp and/or quartz sleeve (typically leave a space equal to the size of the chamber itself).
Figure 4 Disinfection Installation - Vertical and Horizontal
This figure shows two configurations for installing the UV disinfection unit: 'A' for vertical installation and 'B' for horizontal installation. Both diagrams indicate the 'Unit overall length' and the 'Min. clearance equal to unit overall length' required for maintenance, specifically for removing the UV lamp and/or quartz sleeve. The vertical installation (A) shows the unit upright, while the horizontal installation (B) shows it lying flat.
Mount the system to the wall using the supplied clamps. Various connection methods can be used to connect the water source to the system, however union type connectors are recommended. The use of a flow restrictor device will help to maintain the manufacturers rated flow. The flow restrictor should be installed on the outlet port and is designed to be installed in one direction only. Ensure that the flow of the water matches the flow direction as indicated on the flow restrictor. Refer to Figure 5.
ℹ️ Note:
DO NOT solder connections while attached to the system as this could damage the O-ring seals.
Figure 5 Flow Restrictor
This diagram shows a flow restrictor installed on the outlet side of a UV chamber, with an optional temperature management valve. Arrows indicate the direction of water flow through the system. The flow restrictor is a small cylindrical component with an arrow indicating the required flow direction.
Mount the VIQUA ICE controller horizontally to the wall, near the chamber. Ideally place the controller above the chamber and away from any water connection point, to prevent any water from potentially leaking onto the controller by means of a leak at a connection point or a "sweating" system. Make sure you allow for a "drip-loop" as shown in Figure 6 on the lamp, sensor, and power cord, again, to prevent any water from potentially entering the controller.
Figure 6 Drip Loop
This diagram illustrates the concept of a "DRIP LOOP" for electrical cords connected to the UV system controller. The cord is shown hanging below the connection point before rising to the controller, creating a loop. This loop ensures that any water running down the cord will drip off at the lowest point of the loop, preventing it from reaching the electrical connections or the controller itself.
Install the UV lamp. Refer to Section 4.1.
When all plumbing connections are complete, slowly turn on the water supply and check for leaks. The most likely cause of leaks is from the O-ring seal. In case of a leak, shut water off, drain cell, remove the retaining nut, wipe the O-ring and threads. Clean and re-install.
Once it is determined that there are no leaks, plug the system into the ground fault interrupter and check controller to ensure the system is operating properly. The controller should illuminate without any alarms.
ℹ️ Note:
DO NOT look directly at the glowing UV lamp.
Allow the water to run for a few minutes to clear any air or dust that may be in the chamber.
ℹ️ Note:
When there is no flow, the water in the cell will become warm, as the UV lamp is always on. To remedy this, run a cold water tap anywhere in the house for a minute to flush out the warm water.
3.2 Disinfection Procedure
UV disinfection is a physical disinfection process and does not add any potentially harmful chemicals to the water. As UV does not provide a disinfection residual, it is imperative that the entire distribution system located after the UV be chemically disinfected to ensure that the plumbing system is free from any bacteriological contaminants. The disinfection process must be performed immediately after the UV unit is installed and repeated thereafter whenever the UV is shut down for service, without power, or inoperative for any reason. The procedure for sanitizing the plumbing system is readily accomplished as follows:
Step 1: Prepare for Disinfection
This diagram shows the UV system controller plugged into an electrical outlet. A warning triangle with an exclamation mark is visible, indicating a safety alert. The text states: Ensure the controller is plugged in for entire disinfection process.
Step 2: Shut off Water Supply
This diagram shows a water filtration system with two filter housings and a shut-off valve. A hand is turning the valve to the closed position. The text states: Shut off the water supply. Close each faucet.
Step 3: Remove Filter Cartridges
This diagram shows a hand removing a filter cartridge from a filter housing. The text states: Remove filter cartridge(s).
Step 4: Add Bleach Solution
This diagram shows a bottle of household bleach solution (5.25%) and a hand pouring liquid into a filter housing. The text states: Pour 2 cups of household bleach solution into the filter housing(s). Note: DO NOT use Hydrogen Peroxide.
Step 5: Re-install Housings and Turn on Cold Water
This diagram shows the filter housings re-installed and a hand turning a valve to open the cold water supply. The text states: Re-install the housings. Turn on the cold water supply. Open each faucet and all water openings until you smell the bleach and then close the faucets.
Step 6: Turn on Hot Water
This diagram shows a hand turning a valve to open the hot water supply. The text states: Turn on the hot water supply. Open each faucet and all water openings until you smell the bleach and then close the faucets.
Step 7: Wait and Flush
This diagram shows a timer set for 30 minutes, with a hand indicating the wait time. Below it, an arrow points downwards, symbolizing flushing. The text states: DO NOT use water for 30 minutes. Flush the system until no chlorine smell is detectable and reinstall the filters.
Step 8: Reinstall Filter Cartridges
This diagram shows a hand re-installing a filter cartridge into a filter housing. The text states: Reinstall filter cartridge(s).
ℹ️ Notes:
- The addition of chlorine (bleach) to a hot water tank that has in the past been fed with untreated raw water with high levels of other contaminants (iron, manganese, hydrogen sulphide, organics, etc.) will result in oxidation of these contaminants and may require repeated flushing of the hot water tank. This contingency must be dealt with independently under the start-up procedure for any other conditioners that may form a part of the pre-treatment for the UV unit.
- The above disinfection procedure will result in a massive chlorine residual far in excess of the 0.5 to 1.0 mg/L typically present in municipally chlorinated water and of a magnitude consistent with the minimum 50 mg/L chlorine solution recommended for the disinfection of distribution systems known to be contaminated. Do not consume water until complete system has been flushed.
- As the monitored systems include a 254nm UV intensity monitor, note that the introduction of the bleach solution required for disinfection will trigger a temporary low UV condition. This is due to the fact that the bleach physically “clouds” the raw water. Once the bleach runs through the system, the alarm condition will return to normal. During this sanitization process, the audible alarm condition on the controller can be temporarily deferred by pressing the “RESET” switch for 5 seconds. By doing this, the audible alarm will be silenced. The system will display 'A2' on the controller LED. This condition will remain for 12 hours unless the system is manually reset as outlined on page 10 of this manual.
Section 4 Maintenance
⚠️ WARNING
- Always disconnect power before performing any work on the disinfection system.
- Always shut-off water flow and release water pressure before servicing.
- Regularly inspect your disinfection system to ensure that the power indicators are on and no alarms are present.
- Replace the UV lamp annually (or biennially if seasonal home use) to ensure maximum disinfection.
- Always drain the chamber when closing a seasonal home or leaving the unit in an area subject to freezing temperatures.
4.1 Replacing UV Lamp
ℹ️ NOTICE
- Reset lamp life timer after lamp replacement. Refer to Section 5.1.3. Refer to www.lamprecycle.org for lamp disposal.
- Do not use water during replacement of UV lamp.
Lamp replacement is a quick and simple procedure requiring no special tools. The UV lamp must be replaced after 9000 hours of continuous operation (approximately one year) in order to ensure adequate disinfection.
Procedure:
Step 1: Shut off Water and Release Pressure
This diagram shows a hand turning a valve to shut off the water line to the UV chamber and a bucket placed under the drain port, with water draining out. A warning symbol is present. The text states: Shut off the water line to chamber and release system pressure before servicing.
Step 2: Disconnect Power and Cool Down
This diagram shows a hand disconnecting an electrical plug from a wall outlet. A timer icon indicates a 10-minute wait. The text states: Disconnect main power source and allow the unit to cool for 10 minutes.
Step 3: Remove Lamp Connector
This diagram shows a hand squeezing the plastic locking tabs on the side of the lamp connector to remove it from the UV lamp. The text states: Remove the lamp connector by squeezing the plastic locking tabs on the side of the connector.
Step 4: Remove UV Lamp
This diagram shows a hand carefully pulling the UV lamp upwards from the chamber and lamp connector base. The lamp has a mercury (Hg) symbol and a UV-C radiation symbol. The text states: Remove the lamp in upward direction from the chamber and lamp connector base. Always hold the lamp at the ceramic ends.
Step 5: Insert New Lamp
This diagram shows a hand inserting a new UV lamp into the chamber, leaving about two inches protruding. The lamp has a mercury (Hg) symbol and a UV-C radiation symbol. The text states: Insert the new lamp fully into the chamber leaving about two inches of the lamp protruding from the chamber.
Step 6: Attach Lamp Connector
This diagram shows a hand attaching the connector to the new UV lamp, ensuring correct orientation. The text states: Attach the connector to the lamp and note that the connector will only allow correct installation in one position.
Step 7: Push Connector and Re-pressurize
This diagram shows a hand pushing the lamp connector against the lamp connector base until an audible click is heard. The text states: Push the lamp connector against lamp connector base together until an audible click is heard. Re-pressurize the system to check for leaks.
Step 8: Reset Timer
This diagram shows a hand pressing a button labeled "TIMER RESET" on the controller. The text states: Hold down the timer reset button and reapply power to the controller until you see '365', then release timer reset button. A 5 second delay will occur until you hear an audible tone and LED display will read once again '365'.
4.2 Cleaning and Replacing Quartz Sleeve
ℹ️ Note:
Minerals in the water slowly form a coating on the lamp sleeve. This coating must be removed because it reduces the amount of UV light reaching the water, thereby reducing disinfection performance. If the sleeve can not be cleaned, it must be replaced.
Prerequisites:
- Shut off water supply and drain all lines.
- Remove the UV lamp. Refer to Section 4.1.
Procedure:
Step 1: Drain Chamber
This diagram shows a hand opening a drain port on the UV chamber, allowing water to drain into a bucket. The text states: Drain the chamber by using the drain port.
Step 2: Remove Bottom Retaining Nut and O-ring
This diagram shows a hand removing the bottom retaining nut, floating spring, and O-ring from the UV chamber. The text states: Remove the bottom retaining nut, floating spring, and O-ring.
Step 3: Remove Top Retaining Nut and O-ring
This diagram shows a hand removing the top retaining nut and O-ring from the UV chamber. The text states: Remove the top retaining nut and O-ring.
Step 4: Remove Quartz Sleeve
This diagram shows a hand carefully pulling the quartz sleeve out of the UV chamber. The text states: Remove the quartz sleeve.
Step 5: Clean Quartz Sleeve
This diagram shows a hand cleaning the quartz sleeve with a cloth and a cleaning solution (CLR, vinegar, or mild acid). The text states: Clean the quartz sleeve with a cloth soaked in CLR, vinegar or some other mild acid and then rinse with water. Note: If sleeve cannot be cleaned completely or it is scratched or cracked, then replace the sleeve.
Step 6: Reinstall Quartz Sleeve and O-rings
This diagram shows a hand re-installing the quartz sleeve into the chamber and sliding O-rings onto each end. The text states: Reinstall the quartz sleeve in the chamber allowing the sleeve to protrude an equal distance at both ends of the chamber. Slide supplied O-rings onto each end of the quartz sleeve.
Step 7: Reinstall Retaining Nuts and O-rings
This diagram shows a hand re-installing the top and bottom retaining nuts, floating spring, and O-rings. The text states: Reinstall the top and bottom retaining nuts, floating spring, and O-rings respectively. When service is complete, assemble the prerequisites in the reverse order of disassembly. Plug in controller and verify the POWER-ON LED display is illuminated and controller power-up sequence operates.
Step 8: Push Lamp Connector and Re-pressurize
This diagram shows a hand pushing the lamp connector into place until an audible click is heard. The text states: Push the lamp connector against lamp connector base together until an audible click is heard. Re-pressurize the system to check for leaks.
ℹ️ Note:
After replacing the UV lamp or quartz sleeve perform the disinfection procedure, refer to Section 3.2.
4.3 Cleaning and Replacing UV Sensor
⚠️ WARNING
The UV sensor is very delicate instrument. Extreme care is required when handling and cleaning. The sensor window itself is constructed from quartz which is extremely fragile, be careful you do not chip or break this quartz window. Manufacturer's warranty does not cover damage due to neglect or misuse.
Mineral deposits and sediment may accumulate on the sensor window decreasing the UV energy detected. Good maintenance of pre-treatment equipment will reduce the accumulation of residues. If the system indicates that the UV intensity is low, one cause may be a stained quartz sleeve and/or sensor window.
Prerequisites:
- Remove and clean the quartz sleeve.
ℹ️ Note:
The quartz sleeve and UV sensor should be cleaned at the same time.
Procedure:
Step 1: Disconnect UV Sensor
This diagram shows a hand disconnecting the UV sensor cable from the controller. The text states: Disconnect the UV sensor from the controller by disconnecting the sensor cable.
Step 2: Remove UV Sensor
This diagram shows a hand grasping the body of the UV sensor and rotating it counter-clockwise to remove it. The text states: Remove the UV sensor by grasping the body of the sensor and rotating it counter-clockwise.
Step 3: Submerge Sensor End
This diagram shows the end of the UV sensor submerged in a container of commercial scale remover for 30 minutes. A timer icon is visible. The text states: Submerge only the end of the sensor in the commercial scale remover for 30 minutes.
Step 4: Clean and Re-insert Sensor
This diagram shows a hand cleaning the sensor with a cotton swab and spraying it with water, then re-inserting it. The text states: Clean the sensor with a cotton swab and spray with water. Re-insert the UV sensor until a water-tight seal is achieved.
Section 5 Operation
⚠️ WARNING
The advanced warning system has been installed to provide the optimum protection against microbiological contamination in water. DO NOT disregard the warning signals. The best way to ensure optimum UV performance is to have the water microbiologically tested by a recognized testing agency on a regular basis.
5.1 Basic Systems Incorporating BA-ICE-C and BA-ICE-CL Controllers
This section describes the operation of VIQUA UV disinfection systems using BA-ICE-C and BA-ICE-CL controllers. A diagram of a typical controller is shown, featuring an LED display and buttons.
5.1.1 Lamp Life Remaining (days)
The controller tracks the number of days of operation of the lamp and the controller. The default screen will display the total lamp life remaining (in days). The controller will count down the number of days remaining until the lamp requires changing (365 days to 1 day). At “0” days, the controller will display 'A3' and sound an intermittent audible chirp (1 second on, 5 seconds off), indicating the need to change the lamp.
5.1.2 Understanding your “A3” Code
'A3' DEFERRAL - Once the “A3” or end of lamp life message is shown on the LED display, the audible alarm can be deferred up to 4 separate times. The delay is designed to allow you time to address the alarm while you obtain a new UV lamp. This can be done by simply depressing the timer reset button for 5 seconds, which is located on the left side of the controller. Each time the timer reset button is pressed the controller alarm is deferred seven days. Once the final 7 day deferral has been reached the alarm can only be silenced by changing the UV lamp and manually resetting the controller timer, refer to Section 4.1.
5.1.3 Resetting Lamp Life
Refer to Section 4.1.
ℹ️ Note:
Even though the alarm on the system can be deferred for a period of time, it is important to address each and every alarm condition as they are indicating that there is a potential problem with the system and should be remedied.
5.1.4 Total Days of Operation
The controller also displays the total running time of the controller. To obtain this reading, press the push-button once. The total running time of the controller will be numerically displayed in days. This information will remain displayed for ten seconds and will then revert back to the lamp life remaining default screen. It should be noted that this value cannot be reset.
5.1.5 Lamp Failure (Blank Screen)
When the system recognizes UV LAMP FAILURE (no current running through the lamp), the display will be blank (no default UV LAMP LIFE REMAINING screen) and the system will sound an intermittent audible tone (1 second on, 1 second off). The system will remain in this state, until this condition is remedied.
5.2 Plus Systems Incorporating BA-ICE-CM Controller
This section describes the operation of VIQUA UV disinfection systems using the BA-ICE-CM controller. A diagram of the controller is shown, featuring an LED display and buttons.
5.2.1 UV Intensity (%)
The VIQUA Plus series of products incorporate a UV sensor which detects the discrete 254 nm wavelength of the UV lamp. This information is relayed to the VIQUA controller and is the default display shown in "% UV output". The system will display the UV output between 50 to 99 percent. When the system drops below 50%, a low UV warning is displayed as 'A2' and alternately flashes (at 2 second intervals) back to the actual UV level. E.g. '49'. Additionally, the system will sound an intermittent audible tone (2 seconds on, 2 seconds off), during low UV conditions.
ℹ️ Note:
UV levels of
- 65 to 99: Indicates the system is functioning within a normal operating range.
- 56 to 64: Indicates the UV level is still within a safe level, however cleaning or lamp/sleeve replacement may soon be required.
- 50 to 55: Indicates the UV level is nearing the point of unsafe UV intensity, UV system should be immediately serviced.
- < 49: Indicates the UV level has now reached a level that is unsafe. At this level the water should not be consumed. The system/water supply should be examined to determine the reason for the low UV level of the UV intensity. At this level, the solenoid output has been activated and if a solenoid is installed, water will cease to flow.
DEFERRAL - To temporarily defer the audible alarm and re-activate solenoid valve (if fitted) during a low UV alarm, press the timer reset button and hold for five seconds. This will mute the audible alarm condition and activate solenoid output for 12 hours.
Over Temperature
When the water temperature inside the UV reactor chamber exceeds the maximum rating for the UV system (40 °C) the Controller will show "Ot” on the display. This is usually caused by extended periods of no water flow. To clear this condition simply open a faucet and allow water to flow through the system.
Possible causes for low UV alarm conditions:
- The UV lamp has perhaps reached a level whereby it can no longer adequately provide a sufficient level of disinfection due to age (> 9000 hours). The lamp should be replaced with a new lamp from the manufacturer of the same size and type.
- The quartz sleeve and/or the sensor window have become stained or dirty. Mineral deposits or sediment in the water that was not detected in the original water analysis may be the cause for this. Refer to Section 4.2.
- Intermittent voltage drop in the household controller reducing the lamp output. The lamp will return to normal when the power is restored to full voltage.
ℹ️ Note:
The monitoring system will not operate during power failures.
- The quality of the influent water has changed and is no longer within the acceptable operational range of the UV system. Perform a water analysis to determine the exact constituents and concentration levels.
- The UV sensor is not installed correctly.
5.2.2 Lamp Life Remaining (Days)
To obtain this reading, press the timer reset button a single time and follow the steps as outlined in Section 5.1.3, regarding the operation of this feature.
5.2.3 Total Days of Operation
To obtain this reading, press the timer reset button two times in succession and follow steps as outline in Section 5.1.3, regarding the operation of this feature.
5.2.4 Lamp Failure (Blank Screen)
Refer to Section 5.1.5 for explanation of this feature.
ℹ️ Note:
On the VIQUA systems, the audible tone provided for lamp failure is a continuous alarm, rather than the intermittent (1 second on, 1 second off) condition on the basic VIQUA systems.
5.2.5 Solenoid Output
Working in conjunction with the UV intensity monitor, the VIQUA controller provides a powered (line voltage) IEC solenoid output connector. (Note: this is not a dry contact) This solenoid output is protected with a replaceable 2 amp isolated fuse. Connection from this output to the solenoid can be done using the IEC solenoid power cable PN 260135. When the UV intensity monitor senses that the water is not adequately being treated and drops to 49% UV intensity or below, the internal relay is opened thereby stopping AC power flowing to the normally closed solenoid valve. The valve will remain closed (no power) until the UV level rises above 49%, at which time the solenoid will open, allowing for water to pass through. (To temporarily enable the operation of this solenoid output for up to 12 hours, please refer to the instructions outlined in Section 5.2.1).
Figure 7 Solenoid Installation
This diagram shows a UV disinfection system with an optional solenoid valve installed on the water line after the UV chamber. The solenoid valve is connected to the VIQUA controller. Water flow is indicated by arrows. The text states: Optional Solenoid Valve.
ℹ️ Note:
During bypass, do not consume the water until the system has returned to a safe condition.
5.2.6 4-20mA Output (Optional)
To achieve the capability to transmit the UV intensity data to a remote location via a 4-20 mA signal, use an optional "Y" cable (PN 260134) is available from your dealer. The "Y" cable comes with 20 meters (65') of cable for the 4-20 mA signal.
Procedure:
Step 1: Disconnect Sensor Cable
This diagram shows a hand disconnecting the existing sensor cable from the controller. The text states: Disconnect the existing sensor cable from the controller.
Step 2: Connect Y-Cable to Controller
This diagram shows a hand connecting the 'Y' cable to the controller. The text states: Connect the 'Y' cable to the controller.
Step 3: Attach Sensor Cable to Y-Cable and Connect 4-20mA Cable
This diagram shows a hand attaching the male end of the removed sensor cable to the female end of the new 'Y' cable. The text states: Attach the "male" end of the removed sensor cable to the "female" end of the new "Y" cable. Appropriately attach the 4-20 mA cable to the applicable equipment and ensure all connections are hand-tighten.
Section 6 Troubleshooting
| Symptom | Possible Causes | Solutions |
|---|---|---|
| Pressure Drop | Sediment pre-filter clogged | Replace filter cartridge with appropriate 5 micron cartridge. |
| Flow regulator | Flow regulator will result in pressure drop when approaching full flow. | |
| Quartz sleeve is stained or dirty | Clean sleeve with scale cleaner and eliminate source of staining problem (i.e. soften hard water, refer to Section 4.2). | |
| Change in feed water quality | Have source water tested to ensure that water quality is still within allowable limits for this system. | |
| High Bacteria Counts | Contamination in water lines after UV system | It is imperative that effluent water stream be shocked with chlorine (bleach) before water leaves UV system - disinfection system must have a bacterial free distribution system to work effectively. Refer to Section 3.2. |
| Possible break-through of sediment through pre-filter | Have source water tested for turbidity - may need stepped filtration in order to catch all sediment entering water system (20 micron filter followed by a 5 micron filter followed by UV system). | |
| Heated Product Water | Common problem caused by infrequent use of water | Run water until it returns to ambient temperature. |
| Water Appears Milky | Caused by air in the water lines | Run water until air is purged. |
| Unit Leaking Water | Problem with O-ring seal (on retaining nut and/or UV sensor) | Ensure O-ring is in place, check for cuts or abrasions, clean O-ring, moisten with water/ lubricant and re-install, replace if necessary (410867). |
| Condensation on chamber caused by excessive humidity & cold water | Check location of disinfection system and control humidity. | |
| Inadequate inlet/outlet port connections | Check thread connections, reseal with Teflon® tape and re-tighten. | |
| System Shutting Down Intermittently | Interrupted controller |
|
| Lamp Failure Alarm on - New Lamp | Loose connection between lamp and connector | Disconnect lamp from connector and reconnect, ensuring that a tight fit is accomplished. |
| Moisture build up in connector may keep lamp and connector from making a solid connection | Eliminate chance of any moisture getting to the connector and/or lamp pins. |
DISPLAY FAULT MODES
| LED display reads "A3" |
|
|---|---|
| LED display is blank |
|
| Low UV level displayed on screen |
|
| LED flashing "A2" and then back to UV level |
|
Section 7 Manufacturer's Dose Flow Chart
This section presents a Manufacturer's Dose Flow Chart, which is a graph illustrating the relationship between UV Dose (Fluence) in mJ/cm² and Flow Rate in U.S. gpm for various VIQUA UV system models (VH150, VH200, VH410, VP600, VP950, VH410M, VP600M, VP950M). The X-axis represents UV Dose (Fluence) in mJ/cm², ranging from 0 to 42. The Y-axis represents Flow Rate in U.S. gpm, ranging from 0 to 60. Several curves are plotted, each representing a different model or group of models, showing how flow rate decreases as the required UV dose increases. Key reference points are marked: E. coli eradicated at 6.6 mJ/cm² and Cryptosporidium & Giardia lamblia eradicated at <10 mJ/cm². The chart also indicates reference lines for 1966 US Public Health, Manufacturer's Standard, and NSF/EPA Standard.
ℹ️ Note:
dosages based on 95% UVT at end of lamp life (EOL). Not performance tested or certified by NSF.
Section 8 Specifications
8.1 Home and Professional - Standard
| Model | VH150 | VH200 VH200-V* | VH410 VH410-V* | VP600 | VP950 |
|---|---|---|---|---|---|
| *NSF Class B Certified 16mJ/cm² @ 70% UVT | - | 7.8 gpm (29.5 lpm) (1.7 m³/hr) | 14 gpm (53 lpm) (3.2 m³/hr) | - | - |
| US Public Health 16 mJ/cm² @ 95% UVT | 12 gpm (45 lpm) (2.7 m³/hr) | 16 gpm (60 lpm) (3.6 m³/hr) | 34 gpm (130 lpm) (7.8 m³/hr) | 40 gpm (150 lpm) (9.0 m³/hr) | 60 gpm (230 lpm) (13.7 m³/hr) |
| VIQUA Standard 30 mJ/cm² @ 95% UVT | 5 gpm (19 lpm) (1.1 m³/hr) | 9 gpm (34 lpm) (2.0 m³/hr) | 18 gpm (70 lpm) (4.2 m³/hr) | 24 gpm (91 lpm) (5.5 m³/hr) | 34 gpm (130 lpm) (7.8 m³/hr) |
| NSF/EPA 40mJ/cm² @ 95% UVT | 3.5gpm (13 lpm) (0.8 m³/hr) | 7 gpm (26 lpm) (1.6 m³/hr) | 14 gpm (54 lpm) (3.3 m³/hr) | 18 gpm (68 lpm) (4.1 m³/hr) | 26 gpm (97 lpm) (5.8 m³/hr) |
| Chamber | 33 cm x 8.9 cm (13" x 3.5") | 45 cm x 8.9 cm (15" x 3.5") | 59.6 cm x 8.9 cm (23.5" x 3.5") | 78 cm x 8.9 cm (30.7" x 3.5") | 114 cm x 8.9 cm (45.2" x 3.5") |
| Controller | 17.2 cm x 8.1 cm x 6.4 cm (6.8" x 3.2" x 2.5") | 17.2 cm x 8.1 cm x 6.4 cm (6.8" x 3.2" x 2.5") | 17.2 cm x 8.1 cm x 6.4 cm (6.8" x 3.2" x 2.5") | 22.3 cm x 8.1 cm x 6.4 cm (8.8" x 3.2" x 2.5") | 22.3 cm x 8.1 cm x 6.4 cm (8.8" x 3.2" x 2.5") |
| Inlet/Outlet Port Size² | Combo 3/4" FNPT/1" MNPT | Combo 3/4" FNPT/1" MNPT | Combo 3/4" FNPT/1" MNPT | 1" MNPT | 1.5" MNPT |
| Shipping Weight | 3.6 kg (8 lbs) | 5.4 kg (12 lbs) | 7.7 kg (17 lbs) | 8.6 kg (19 lbs) | 13.1 kg (29 lbs) |
| Voltage³ | 120-240 V / 50/60 Hz | 120-240 V / 50/60 Hz | 120-240 V / 50/60 Hz | 120-240 V / 50/60 Hz | 120-240 V / 50/60 Hz |
| Max. Current | 1.5 Amp | 1.5 Amp | 1.5 Amp | 1.5 Amp | 1.5 Amp |
| Power Consumption | 32 W | 35 W | 60 W | 78 W | 110 W |
| Lamp Watts | 22 W | 25 W | 46 W | 58 W | 90 W |
| Total Running Time | Yes | Yes | Yes | Yes | Yes |
| Maximum Operating Pressure | 125 psi (861 kPa) | 125 psi (861 kPa) | 125 psi (861 kPa) | 125 psi (861 kPa) | 125 psi (861 kPa) |
| Minimum Operating Pressure | 15 psi (103 kPa) | 15 psi (103 kPa) | 15 psi (103 kPa) | 15 psi (103 kPa) | 15 psi (103 kPa) |
| Ambient Water Temperature | 2-40 °C (36-104 °F) | 2-40 °C (36-104 °F) | 2-40 °C (36-104 °F) | 2-40 °C (36-104 °F) | 2-40 °C (36-104 °F) |
| Lamp Type | Sterilume™-HO (high-output) | Sterilume™-HO (high-output) | Sterilume™-HO (high-output) | Sterilume™-HO (high-output) | Sterilume™-HO (high-output) |
| Visual "Power-On" | Yes | Yes | Yes | Yes | Yes |
| Audible Lamp Failure | Yes | Yes | Yes | Yes | Yes |
| Lamp Replacement Reminder | Yes | Yes | Yes | Yes | Yes |
| Visual Lamp Life Remaining | Yes | Yes | Yes | Yes | Yes |
| Total Running Time | Yes | Yes | Yes | Yes | Yes |
| Chamber Material | 304 SS | 304 SS | 304 SS | 304 SS | 304 SS |
- Flow rates based on End of Lamp Life; 20°C.
- Units ending in "/2B" have BSPT connections.
- Units ending in "/2" are for 230V applications.
8.2 Home and Professional - Plus
| Model | VH410M VH410M-V* | VP600M | VP950M |
|---|---|---|---|
| *NSF Class B Certified 16mJ/cm² @ 70% UVT | 14 gpm (53 lpm) (3.2 m³/hr) | - | - |
| US Public Health 16 mJ/cm² @ 95% UVT | 34 gpm (130 lpm) (7.8 m³/hr) | 40 gpm (150 lpm) (9.0 m³/hr) | 60 gpm (230 lpm) (13.7 m³/hr) |
| VIQUA Standard 30 mJ/cm² @ 95% UVT | 18 gpm (70 lpm) (4.2 m³/hr) | 24 gpm (91 lpm) (5.5 m³/hr) | 34 gpm (130 lpm) (7.8 m³/hr) |
| NSF/EPA 40mJ/cm² @ 95% UVT | 14 gpm (54 lpm) (3.3 m³/hr) | 18 gpm (68 lpm) (4.1 m³/hr) | 26 gpm (97 lpm) (5.8 m³/hr) |
| Chamber | 57.9 cm x 8.9 cm (22.8" x 3.5") | 78 cm x 8.9 cm (30.7" x 3.5") | 114 cm x 8.9 cm (45.0" x 3.5") |
| Controller 100-250 VAC | 22.3 cm x 8.1 cm x 6.4 cm (8.8" x 3.2" x 2.5") | 22.3 cm x 8.1 cm x 6.4 cm (8.8" x 3.2" x 2.5") | 22.3 cm x 8.1 cm x 6.4 cm (8.8" x 3.2" x 2.5") |
| Inlet/Outlet Port Size² | Combo 3/4" FNPT/1" MNPT | 1" MNPT | 1.5" MNPT |
| Shipping Weight | 7.7 kg (17 lbs) | 8.6 kg (19 lbs) | 13.1 kg (29 lbs) |
| Voltage³ | 120-240 V / 50/60 Hz | 120-240 V / 50/60 Hz | 120-240 V / 50/60 Hz |
| Max. Current | 2.5 Amp | 2.5 Amp | 2.5 Amp |
| Power Consumption | 60 W | 78 W | 110 W |
| Lamp Watts | 46 W | 58 W | 90 W |
| Maximum Operating Pressure | 125 psi (861 kPa) | 125 psi (861 kPa) | 125 psi (861 kPa) |
| Minimum Operating Pressure | 15 psi (103 kPa) | 15 psi (103 kPa) | 15 psi (103 kPa) |
| Ambient Water Temperature | 2-40 °C (36-104 °F) | 2-40 °C (36-104 °F) | 2-40 °C (36-104 °F) |
| Lamp Type | Sterilume™-HO (high-output) | Sterilume™-HO (high-output) | Sterilume™-HO (high-output) |
| Visual "Power-On" | Yes | Yes | Yes |
| Audible Lamp Failure | Yes | Yes | Yes |
| Lamp Replacement Reminder | Yes | Yes | Yes |
| Visual Lamp Life Remaining | Yes | Yes | Yes |
| Total Running Time | Yes | Yes | Yes |
| 254nm UV Monitor | Yes | Yes | Yes |
| Chamber Material | 304 SS | 304 SS | 304 SS |
| Solenoid Output | Yes | Yes | Yes |
| 4-20 mA Output | Yes (Optional 260134) | Yes (Optional 260134) | Yes (Optional 260134) |
- Flow rates based on End of Lamp Life; 20°C.
- Units ending in "/2B" have BSPT connections.
- Units ending in "/2" are for 230V applications.
Section 9 Manufacturer's Warranty
Our Commitment
VIQUA is committed to ensuring customer experience with their products and organization exceeds expectations. VIQUA UV disinfection systems are manufactured to the highest quality standards. For support or questions, contact the Technical Support team at 1.800.265.7246 or technicalsupport@viqua.com. VIQUA hopes customers enjoy the benefits of clean, safe drinking water after the installation of their VIQUA disinfection system.
How to Make a Warranty Claim
ℹ️ Note:
To maximise the disinfection performance and reliability of a VIQUA product, the system must be properly sized, installed and maintained. Guidance on the necessary water quality parameters and maintenance requirements can be found in the Owner's Manual.
In the event that repair or replacement of parts covered by this warranty are required, the process will be handled by the dealer. If there is uncertainty whether an equipment problem or failure is covered by warranty, contact the Technical Support team at 1.800.265.7246 or technicalsupport@viqua.com. Fully trained technicians will help troubleshoot and identify a solution. Please have available the model number (system type), the date of purchase, the name of the dealer from whom the VIQUA product was purchased ("the source dealer"), as well as a description of the problem experienced. To establish proof of purchase when making a warranty claim, the original invoice or a previously completed and returned product registration card via mail or online will be needed.
Specific Warranty Coverage
Warranty coverage is specific to the VIQUA range of products. Warranty coverage is subject to the conditions and limitations outlined under "General Conditions and Limitations".
Ten-Year Limited Warranty for VIQUA UV Chamber
VIQUA warrants the UV chamber on the VIQUA product to be free from defects in material and workmanship for a period of ten (10) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective VIQUA UV chamber. Please return the defective part to the dealer who will process the claim.
Three-Year Limited Warranty for Electrical and Hardware Components
VIQUA warrants the electrical (controller) and hardware components to be free from defects in material and workmanship for a period of three (3) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty. Please return the defective part to the dealer who will process the claim.
One-Year Limited Warranty for UV lamps, Sleeves, and UV Sensors
VIQUA warrants UV lamps, sleeves, and UV sensors to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty. The dealer will process the claim and advise whether the defective item needs to be returned for failure analysis.
ℹ️ Note:
Use only genuine VIQUA replacement lamps and sleeves in your system. Failure to do so may seriously compromise disinfection performance and affect warranty coverage.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections that do not materially impair the operation of the product. The warranties also do not cover products that are not installed as outlined in the applicable Owner's Manual.
Parts repaired or replaced under these warranties will be covered under warranty up to the end of the warranty period applicable to the original part.
The above warranties do not include the cost of shipping and handling of returned items. The limited warranties described above are the only warranties applicable to the VIQUA range of products. These limited warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort (including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral, implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any of these products.
VIQUA does not assume any liability for personal injury or property damage caused by the use or misuse of any of the above products. VIQUA shall not in any event be liable for special, incidental, indirect or consequential damages. VIQUA's liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will terminate upon expiration of the applicable warranty period.
