Installation Guide
Read this manual carefully before installing and operating. For problems or issues, contact support@ibestten.com or 1-800-358-6160.
Package Includes:
- Exterior Assembly - 1
- Interior Assembly - 1
- Mounting Plate - 1
- Optional Set Screw - 1
- User Guide - 1
- Keys - 2
- Latch - 1
- Strike Plate - 1
- 1" Screw - 2
- 1 1/8" Screw - 1
- 5/16" Screw - 2
- 3/4" Screw - 4
- AA Alkaline Batteries - 4
Please carefully check the above list to confirm all items have been received. If any items are missing, please contact BESTTEN Customer Care.
Installation Steps:
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1. Prepare Door
Refer to the template provided in the packaging for door preparation instructions. Skip this step if the door has pre-drilled holes.
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2. Install Latch and Strike Plate
Adjust the latch backset if necessary. To convert from 2-3/8" (60mm) to 2-3/4" (70mm): Hold the latch with numbers facing forward and thumb pressing on the latch. Pull or push the extension plate to the required size. Ensure the cylindrical cover does not extend past 2-3/4" (70mm).
Install the strike plate on the door frame.
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3. Determine Door "Handing"
View the door from the outside to determine if it is a left-handed or right-handed door. This affects the orientation of the lever.
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4. Install Exterior Assembly
Ensure the rubber gasket is secured on the exterior assembly. Insert the exterior assembly onto the door. The tailpiece must pass through the deadbolt latch set in a vertical position. Route the control wire through the door, under the deadbolt latch set.
The tailpiece must be in the vertical (up and down) position during installation for the lock to function correctly.
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5. Install Interior Assembly
Work with the door open. Connect the control wire to the interior assembly. Ensure all pins on the connector are straight and the connection is firm.
Be careful not to pinch the control wire during assembly.
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6. Install Interior Assembly (continued)
Ensure the interior knob is in the vertical position. Secure the mounting plate to the door. Do not overtighten.
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7. Install Batteries and Cover
Insert four high-quality AA alkaline batteries. Upon correct installation, the lock should emit two beeps, and the keypad will illuminate. Do not use rechargeable or non-alkaline batteries. Do not touch the keypad until the light turns off.
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8. Test Operation
Test the lock button with the door open. Test unlocking using the keypad. Use the interior knob to ensure the latch retracts and extends smoothly. If not, recheck step 3 (door handing). Allow the motor to complete its cycle before opening the door.
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9. Reverse Lock Handing
This step is for adjusting the lock handing if needed, typically involving the lock stick and interchangeable cylinder.
Programming Instructions
During programming, if there are no inputs for 5 seconds, the programming will exit and fail to complete.
Programming Symbols:
- [Lock/Clear Button]
- [Unlock/Programming Button]
- [Administrator Code]
- [User Code]
- [Enter Button]
- [Long Beep]
- [Short Beep]
- [Green Light]
Programming Steps:
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1. Create Administrator Code
Input the default administrator code [123456], press [Enter Button], then press [Long Beep]. Enter a new 6-digit administrator code, press [Enter Button], repeat the 6-digit code, press [Enter Button]. A [Green Light] flash confirms success.
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2. Add a User Code
Input the administrator code, press [Enter Button], then press [Long Beep]. Press [1], then [Enter Button]. Input the user number (between 02-50), press [Enter Button]. Input the new 4-8 digit user code, press [Enter Button]. Repeat the 4-8 digit user code, press [Enter Button]. A [Green Light] flash confirms success.
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3. Unlock Door with User Code
Enter the user code, press [Enter Button]. A [Long Beep] and [Green Light] indicate valid programming/unlock.
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4. Delete a User Code
Input the administrator code, press [Enter Button], then press [Long Beep]. Press [2], then [Enter Button]. Input the user number to delete (between 02-50), press [Enter Button]. A [Short Beep] and [Green Light] flash confirm success.
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5. Delete All User Codes
Input the administrator code, press [Enter Button], then press [Long Beep]. Press [3], then [Enter Button]. Re-enter the administrator code, press [Enter Button]. A [Green Light] flash confirms success.
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6. Additional Programming Functions
Automatic Lock Function
The lock can be set to automatically re-lock after opening. Time value range is 20-900 seconds.
To Set: Enter [Set Auto Lock] sequence. A [Long Beep] and [Green Light] confirm.
To Cancel: Enter [Cancel Auto Lock] sequence (set time to 00). A [Long Beep] and [Green Light] confirm.
Temporary Disable: While in Auto-Lock mode, unlock within 10 seconds, turn the knob to locked, wait 2 seconds, then turn back to unlock. Auto-Lock is now disabled.
Restore: Turn the knob to locked, wait 2 seconds, or press the [Lock Button]. Auto-Lock is restored.
Vacation Mode
Enables a low-power consumption mode where all buttons and functions are disabled.
To Enable: Lock the door. Vacation Mode engages.
To Disable: Press and hold the [Unlock/Programming Button] for over 3 seconds, then input the administrator code, followed by the [Enter Button] to unlock. Vacation Mode is disabled.
Holding the [Unlock/Programming Button] without inputting the code will keep the system in Vacation Mode.
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7. Additional Programming Functions (Continued)
Sound On and Off
Mute or enable sound feedback. Factory setting is sound on.
To Set Sound Off: Enter [1]. A [Green Light] illuminates.
To Set Sound On: Enter [2]. A [Long Beep] and [Green Light] illuminate.
Restore Factory Settings
Resets the lock to original factory settings, including administrator and user codes.
Steps: 1. Remove one battery for 10 seconds. 2. Reinsert battery, wait for a long and short beep. 3. Press the [Unlock/Programming Button] 3 times within 3 seconds before the blue light turns off. 4. The lock will beep, and the light indicator will turn green.
Low Battery Warning:
The lock emits beeps and the LED flashes red 7 times. Replace batteries with good quality alkaline batteries. Note: Removing batteries does not erase codes.
Consumer Friendly Message Guide:
| Unlock / Valid programming | 1 long beep and [Green Light] |
| Lock | 2 short beeps and [Red Light] |
| Invalid programming | 2 short beeps and [Red Light Flashing Twice] |
| Low voltage | Short beeps and [Red Light Flashing Seven Times] |
| Super low voltage | 4 short beeps and [Red Light Flashing Four Times] |
| 4 Incorrect code entry attempts | 2 short beeps and [Red Light] each attempt |
| Power on | 1 long beep and 1 short beep and [Green Light] |
| Chip reset | 1 long beep and 1 short beep and [Green Light] (may occur several times or once in a while) |
| Lock error | 3 long beeps and [Red Light Flashing Three Times] |
| Repeat operation after lock error | 2 short beeps three times and [Red Light Flashing Six Times] |
Troubleshooting
| Issue | Solution |
|---|---|
| Interior Knob will not turn | Knob or vertical tailpiece is installed in incorrect position. Remove Interior Assembly and reposition the Interior Knob. With the Deadbolt Latch retracted, verify that the tailpiece is vertical. |
| Lock will not function electronically | Check that all batteries are high quality Alkaline Batteries. Check for proper polarity (+/-) of batteries. Check that the Control Wire is attached to the Interior Assembly and not damaged. Check each wire for loose or disconnected wires. Disconnect the wiring harness and reconnect the wiring harness. |
| Deadbolt Latch is sticking | Installation screws of the lock may be too tight and have to be loosened. Remove Interior Assembly. Slightly loosen the Mounting Plate screws. Lock and unlock using the Key. Reattach Control Wire and Interior Assembly. |
| Keypad not working | Wait 60 seconds, keypad may be locked out due to incorrect code. Replace with 4 high quality alkaline batteries. |
| Keypad beeps and LED flashes | Replace with 4 high quality alkaline batteries. |
| Lock gives error signal when opening or locking and Deadbolt Latch will not extend or retract completely when door is closed | Unlock door using Key or Interior Knob. While door is open, check that the Deadbolt Latch operates smoothly. Check for proper alignment of the strike plate, adjust as needed to assure there is no binding against the Deadbolt Latch. Make sure tail piece is in the vertical position and straight up and down. |
Warranty and Contact Information
Warranty
BESTTEN warrants to the original customer that this product is free of defects in materials and workmanship for 3 years from the purchase date. Within this period, simply contact BESTTEN CARE with proof of purchase and reason of claim. BESTTEN will replace the product for free.
Any product which is subject to misuse or accidental damage is excluded from this warranty.
BESTTEN CARE
- Email: support@ibestten.com
- Phone: 1-800-358-6160 (Mon-Fri 9AM-5PM PST)
- Website: www.ibestten.com
Contact BESTTEN first! Do Not Return to Store.
Programming Record
Fill in your codes below:
| My Codes | Date Created |
|---|---|
| Programming Code (6 Digits) | ____________________ / _________ |
| User Code 02 (4-8 Digits) | ____________________ / _________ |
| User Code 03 (4-8 Digits) | ____________________ / _________ |
| User Code 04 (4-8 Digits) | ____________________ / _________ |
| User Code 05 (4-8 Digits) | ____________________ / _________ |
| User Code 06 (4-8 Digits) | ____________________ / _________ |
| User Code 07 (4-8 Digits) | ____________________ / _________ |
| User Code 08 (4-8 Digits) | ____________________ / _________ |
| User Code 09 (4-8 Digits) | ____________________ / _________ |
| User Code 10 (4-8 Digits) | ____________________ / _________ |
| User Code 11 (4-8 Digits) | ____________________ / _________ |
| User Code 12 (4-8 Digits) | ____________________ / _________ |
| User Code 13 (4-8 Digits) | ____________________ / _________ |
| User Code 14 (4-8 Digits) | ____________________ / _________ |
| User Code 15 (4-8 Digits) | ____________________ / _________ |
| User Code 16 (4-8 Digits) | ____________________ / _________ |
| User Code 17 (4-8 Digits) | ____________________ / _________ |
| User Code 18 (4-8 Digits) | ____________________ / _________ |
