BESTTEN Digital Deadbolt with Keypad
Read this manual carefully before installing and operating! For any problems or issues, please contact support@ibestten.com or 1-800-358-6160. Our technical team will help you sort it out.
Installation Guide
Installation Overview
Follow these steps to install your BESTTEN Digital Deadbolt with Keypad.
Package Includes
- 1x Exterior Assembly
- 1x Interior Assembly
- 1x User Guide
- 2x Keys
- 1x Strike Plate
- 1x Mounting Plate
- 1x Latch
- 1x 1 1/8" Screw
- 2x 5/16" Screw
- 2x 1" Screw
- 5x 3/4" Screw
- 4x AA Alkaline Batteries
- Optional Set Screw
Please carefully check the above list to confirm all items have been received. If any items are missing, please contact BESTTEN Customer Care.
Step 1: Prepare Door
Note: Skip this step if your door comes with pre-drilled holes.
Refer to the included template for door prep instructions.
Step 2: Install Latch and Strike Plate
Note: Do not extend cylindrical cover past 2-3/4" (70mm).
Latch Adjustment:
- To convert from 2-3/8" (60mm) backset to 2-3/4" (70mm) backset:
- 1. Hold the latch with numbers facing forward and thumb pressing on the bolt.
- 2. Rotate the cylinder cover clockwise.
- 3. Pull and twist the extension plate all the way out.
- 4. Rotate the cylinder counter-clockwise so that the marking aligns with the 2-3/4" position indicator.
Ensure the Deadbolt Latch is retracted during installation.
Install the Strike Plate.
Note: Do not over tighten.
Step 3: Determine Door "Handing"
View from the backside of the lock:
- Left Handed Door: Tailpiece should be horizontal.
- Right Handed Door: Tailpiece should be vertical.
Set the Entry Switch to the correct direction based on your door handing.
Step 4: Install Exterior Assembly
Check that the rubber gasket is secured on the Exterior Assembly.
Insert the Exterior Assembly onto the door with the tailpiece going through the deadbolt latch set in the VERTICAL POSITION.
Route the Control Wire through the door under the deadbolt latch set.
Step 5: Install Interior Assembly
Carefully insert the Control Wire into the Wire Connector.
Note: Make sure the knob is in the correct position. Be careful not to pinch the control wire when assembling.
Unscrew the Screw B to remove the Mounting Plate.
Secure the Mounting Plate to the door.
Note: Do not over tighten.
Control Wire Connection: Make sure that all the pins on the control wire connector are straight and that the connector is fully installed and firmly connected.
Step 6: Install Interior Assembly (Continued)
Check that the rubber gasket is secured on the exterior assembly.
Insert the exterior assembly onto the door with the tailpiece going through the deadbolt latch set in the VERTICAL POSITION.
Route the control wire through the door under the deadbolt latch set.
Important: The Tail Piece that goes through the door and connects the lock MUST be in the VERTICAL position (Up and Down) during installation. If the tail piece is not in the vertical position during installation, the lock will not function correctly.
Step 7: Install Batteries and Cover
This Electronic Lock requires (4) High Quality AA Alkaline Batteries.
When all 4 batteries are installed in the correct position, you should hear 2 beeps and the keypad will illuminate blue.
Note: Do not touch the keypad until the blue light turns off.
Note: Do not use rechargeable batteries or non-alkaline batteries.
Step 8: Test Operation
Test the lock button with the door open.
Test unlocking (e.g., Press 1-2-3-4).
Before opening the door, let the motor complete its cycle.
Lock/Unlock Test: Using the knob, make sure the latch is extending and retracting easily. If not, go back to Step 2.
Programming Instructions
Note: During programming, if there are no inputs for 5 seconds, the programming will exit and fail to complete.
Step 1: Create Administrator Code
Input Admin Code (default 123456) [Lock/Clear] [4] Input 6 Digit Code [Lock/Clear] Repeat 6 Digit Code [Lock/Clear]. Confirmation: Long Beep, Green Light Flashes.
Step 2: Add a User Code
Input Admin Code [Lock/Clear] [1] Input User Number (02-50) [Lock/Clear] Input New 4-8 Digit User Code [Lock/Clear] Repeat 4-8 Digit User Code [Lock/Clear]. Confirmation: Long Beep, Green Light Flashes.
Step 3: Unlock Door with User Code
Enter User Code [Lock/Clear]. Confirmation: Short Beep.
Step 4: Delete a User Code
Input Admin Code [Lock/Clear] [2] Input Existing User # (02-50) [Lock/Clear]. Confirmation: Long Beep, Green Light Flashes.
Step 5: Delete All User Codes
Input Admin Code [Lock/Clear] [3] [Lock/Clear] Reenter Admin Code [Lock/Clear]. Confirmation: Long Beep, Green Light Flashes.
Step 6: Additional Programming Functions
Automatic Lock Function
You can set the lock to automatically close after each time the lock is opened. Time value range = 20 - 900 seconds.
- Set Auto Lock: [Unlock/Programming] -> Time Value -> [Unlock/Programming]. Hear 1 beep and Light Indicator illuminates green.
- Cancel Auto Lock: [Unlock/Programming] -> 00 -> [Unlock/Programming]. Hear 1 beep and Light Indicator illuminates green.
- Temporarily Disable: While in Auto-Lock mode, unlock door using the knob. Within 10 seconds, turn the locking knob by hand to the locked position, wait more than 2 seconds, then turn the locking knob back to the unlock position. The Auto-Lock mode is now disabled.
- Restore: To restore the Auto-Lock function, turn the locking knob by hand to the locked position, wait more than 2 seconds, or press the Lock button on the keypad.
Vacation Mode
With Vacation Mode enabled, the system enters a low-power consumption mode. During this mode, all buttons and functions will be disabled until re-enabled.
- Enable: Once the door is locked, then vacation mode will be engaged and all buttons and functions will be disabled. Press and hold [Unlock/Programming] for more than 3 seconds, then input code, then press [Unlock/Programming]. Confirmation: Green Light Flashes.
- Disable: To disable Vacation Mode, you must press and hold [Unlock/Programming] for more than 3 seconds, then input code, then press [Unlock/Programming]. Vacation Mode is now disabled.
Note: If you only press and hold [Unlock/Programming] for more than 3 seconds but do not input a code, the system will remain in Vacation Mode.
Step 7: Additional Programming Functions
SOUND ON AND OFF
You can "mute" or turn the "sound on" on your lock by entering the following. (Factory setting is sound on).
- Enter: [Unlock/Programming] -> 6 -> 1 (Sound Off) or 2 (Sound On) -> [Unlock/Programming].
- Sound Off (1): Light Indicator illuminates green.
- Sound On (2): Hear 1 beep and Light Indicator illuminates green.
Restore Factory Settings
To reset the lock to the original factory settings, including the Programming Code and all User Codes, follow these steps:
- Remove one battery for 10 seconds.
- Reinsert the battery and wait for a long and short beep.
- Press [Unlock/Programming] 3 times within 3 seconds before the blue light turns off.
- The lock will beep and the light indicator will turn green.
Low Battery Warning
The lock beeps and the LED flashes red 7 times. Replace with good quality alkaline batteries.
Note: Removing batteries does not erase active Administrator or User Codes.
Programming Record
| Programming Code | Date Created | User Code # | User Code (4-8 Digits) |
|---|---|---|---|
| Programming Code | (6 Digits) | ||
| / / | 02 | (4-8 Digits) | |
| / / | 03 | (4-8 Digits) | |
| / / | 04 | (4-8 Digits) | |
| / / | 05 | (4-8 Digits) | |
| / / | 06 | (4-8 Digits) | |
| / / | 07 | (4-8 Digits) | |
| / / | 08 | (4-8 Digits) | |
| / / | 09 | (4-8 Digits) | |
| / / | 10 | (4-8 Digits) | |
| / / | 11 | (4-8 Digits) | |
| / / | 12 | (4-8 Digits) | |
| / / | 13 | (4-8 Digits) | |
| / / | 14 | (4-8 Digits) | |
| / / | 15 | (4-8 Digits) | |
| / / | 16 | (4-8 Digits) | |
| / / | 17 | (4-8 Digits) | |
| / / | 18 | (4-8 Digits) |
Consumer Friendly Message Guide
- Unlock / Valid programming: 1 long beep and LED illuminates green.
- Lock: 2 short beeps and LED illuminates red.
- Invalid programming: 2 short beeps and LED flashes red twice.
- Low voltage: Short beeps and LED flashes red seven times.
- Super low voltage: 4 short beeps and LED flashes red four times.
- 4 incorrect code entry attempts: 2 short beeps and LED illuminates red each attempt.
- Power on: 1 long beep and 1 short beep and LED illuminates green.
- Chip reset: 1 long beep and 1 short beep and LED illuminates green.
- Lock error: 3 long beeps LED flashes red three times.
- Repeat operation after lock error: 2 short beeps three times LED flashes red six times.
Troubleshooting
| Issue | Solution |
|---|---|
| Interior Knob will not turn | Knob or vertical tailpiece is installed in incorrect position. Remove Interior Assembly and reposition the Interior Knob. With the Deadbolt Latch retracted, verify that the tailpiece is vertical. |
| Lock will not function electronically | Check that all batteries are high quality Alkaline Batteries. Check for proper polarity (+/-) of all batteries. Check that the Control Wire is attached to the Interior Assembly and not damaged. Check each wire for loose or disconnected wires. Disconnect the wiring harness and reconnect the wiring harness. |
| Lock gives error signal when opening or locking and Deadbolt Latch will not extend or retract completely when door is closed | Unlock door using Key or Interior Knob. While door is open, check that the Deadbolt Latch operates smoothly. Check for proper alignment of the strike plate, adjust as needed to assure there is no binding against the Deadbolt Latch. Make sure tail piece is in the vertical position and straight up and down. |
| Deadbolt Latch is sticking | Installation screws of the lock may be too tight and have to be loosened. Remove Interior Assembly. Slightly loosen the Mounting Plate screws. Lock and unlock using the Key. Reattach Control Wire and Interior Assembly. |
| Keypad not working | Wait 60 seconds, keypad may be locked out due to incorrect code. Replace with 4 high quality alkaline batteries. |
| Keypad beeps and LED flashes | Replace with 4 high quality alkaline batteries. |
Warranty
BESTTEN warrants to the Original Customer that this Product is Free of Defects in Materials and Workmanship for 3 years from the Purchase Date. Within this Period, Simply Contact BESTTEN CARE with Proof of Purchase and Reason of Claim. We will Replace the Product for Free.
Any Product which is Subject to Misuse or Accidental Damage is Excluded from this Warranty.
BESTTEN CARE: support@ibestten.com | 1-800-358-6160 (Mon-Fri 9AM-5PM PST)
For More Products from BESTTEN, Please Visit Our Website www.ibestten.com.
