Heybike Sola Electric Bike User Manual

Congratulations on Your Purchase!

This user manual will help you assemble and operate your new electric bike. Be sure to read all the information in this manual before riding.

NOTE TO ALL RIDERS UNDER 18 YEARS OF AGE: It's very important that you get parental permission before riding your electric bike.

If there is any assistance needed, please feel free to contact Heybike Support.

Product Safety Notice

• ⛑️ Always wear a helmet when riding your electric bike.
• ? Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the battery. If necessary, you should get more spare keys (Heybike does not provide a backup key).
• ? Make sure your electric bike has a full battery before taking it out to ride.
• ⚖️ Always be aware of local road laws, and follow them.
• ? Do not ride the bike under the influence of drugs or alcohol.
• ? Always respect pedestrians.
• ?️ Do not ride under wet conditions. The electric bike may slide from under your feet causing injury. Wet conditions may damage the electronics and void the warranty.

DON'T RIDE UNTIL YOU READ THESE:

Warning Message

• ? Avoid water: The electric bike is not waterproof. The electronics may be damaged due to water and water damage is not covered by our warranty. Riding in wet conditions is also very dangerous and may result in injury.
• ☀️ Avoid prolonged exposure: Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas.
• ⚠️ Abuse: We do not cover physical damage due to negligent care and extreme riding.
• ? Risk of injury: Whenever you ride the Heybike Electric Bike, you risk severe injury or even death from loss of control, collisions, and falls. Use caution and ride at your own risk.
• ? Modifications: Do not modify the product from manufacturer's original design.
• ? Speed limits: Do not exceed the posted speed limit and obey all traffic laws.
• ⚡ Charging port: Avoid touching the charging port directly and do not let it make contact with a metal object.
• ✋ Moving parts: Keep hands and all body parts away from moving parts while operating the electric bike.
• ✔️ Pre-ride check: Before riding - be sure to check the electric bike over and make sure the electric bike is operating correctly before each use.
• ? Braking system: Before riding - be sure to check that the braking system is functioning properly; also be sure to check that all safety labels are in place and you understand the safety warnings.
• ?️ Guards: Before riding - be sure that any and all axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condition.
• ? Tires: Before riding - be sure to check that the tires are in good condition, inflated properly, and have sufficient tread remaining.
• ⚖️ Load rating: Never exceed the 264 lbs (120 kg) maximum load rating.
• ? Age restriction: The electric bike should never be used by children under the age of 18.
• ? Maximum Speed: Your electric bike goes at a maximum speed of 20 mph.
• ? Insurance: Make note that additional insurance may be required to cover situations you encounter while riding an electric bike. It is recommended that you contact an insurance company or broker for advice and consultation.
• ? Conserve electricity: To conserve electricity, use assist mode, and avoid zero starting, frequent braking, driving against the wind, carrying heavy loads including other people and riding with insufficient air pressure.

Package Contents

• 1x User Manual
• 1x Front Fork Accessories
• 2x Pedals
• 1x Front Wheel Screw
• 1x Front Wheel
• 1x Seat
• 2x Keys
• 1x Headlight
• 2x Open-end Wrench
• 4x Allen Wrench
• 1x Charger
• 1x Electric Bike

Carefully check package contents, if anything is missing or damaged, please contact Heybike Support. Unpack the bike. Open the bike box and remove the small box inside. With the help of another person capable of safely lifting a heavy object, remove the bike from the bike box. Carefully remove the packaging material protecting the bike frame and components. Please recycle packaging materials especially cardboard and foam whenever possible. Open the small box and carefully set out all contents.

Product Overview

Display Controls, Grip, Headlight Switch, Horn

Derailleur, Brake Level, Throttle

Seat Post, Tail Light, Saddle, Battery, LCD Display

Front Light, Front Fork, Tire, Disc Brake

Motor, Wheel Chain, Crankset, Pedal

Assembly

Note: When properly installed, the front wheel should be fully seated and centered in the dropouts of the front fork. The brake rotor should be in between the brake pads in the brake caliper, and the front fork nut should be fully and properly secured. Ensure the front wheel is properly secured before moving on to the next step.

You can scan the QR code provided in the manual to download an assembly video.

Congratulations on your purchase of a Heybike electric bike! The instructions that follow are intended to serve as a guide in unboxing and getting familiar with your new bike. Please visit www.heybike.com for additional help with assembly, including a step-by-step video. If you do not feel comfortable assembling the bike yourself, we recommend taking your new bike to a bike shop for assembly and inspection. If you are willing to assemble the bike yourself, be sure to follow all instructions, properly adjust gears and brakes, and set tire pressure.

Front Wheel Installation

1. Locate the front wheel. Adjust the position of the front wheel to align the axle at the center of the wheel with the center of the front dropout.
2. Line up the fork with the axle at the center of the wheel. Make sure there's a spacer between the fork and wheel on each side. Install safety hook, gasket, and nut in turn.
3. Hold the nut on one side and tighten the nut on the other side of the wheel on the fork.
4. Ensure the front wheel and quick wheel level are properly secured before moving on the next step.

Handlebar Assembly

1. Find the front fork accessories (spacers, top cap, etc.).
2. Connect accessories according to the diagram.
3. Insert the handlebar into the fork locknut to the desired height. Place the handlebar on the stem correctly.
4. Center the handlebar and adjust the direction. Make sure the handlebar is centered on the stem.
5. Use the wrench to tighten the screw and fix the handlebar stem in place. Check it again to make sure the handlebar stem is in line with the top tube, then use the wrench to tighten the screw and fix the handlebar stem in place.
6. Cover the hole with the rubber stopper.
7. Find out the display cable and connect it.
8. The display cable is now completely connected.

Headlight Assembly

1. Align the headlight screws with the fork holes.
2. Use the wrench to fasten the headlight to the hole and tighten the screw.
3. Make sure the headlight is in the center.

Seatpost Adjustment

NOTICE: Ensure the seatpost and seat are properly adjusted before riding. DO NOT raise the seatpost beyond the minimum insertion marking etched into the seatpost tube. If the seatpost projects from the frame beyond these markings, the seatpost or frame may break, which could cause a rider to lose control and fall. Ensure the minimum insertion markings on the seatpost are inside the seat tube of the frame. (Visual indicates correct 'V' and incorrect 'X' positions).

Before using the bike, always check to ensure all latches, levers, and quick releases are properly secured and undamaged. Check that they are correctly secured before every ride and after every time the bike is left unsupervised, even for a short time. Otherwise, the handlebar stem and/or seatpost may come loose and can result in loss of control, damage to the bike, property, serious injury, and/or death.

For better pedaling, safety, and overall riding comfort, positioning the seat at the right height is important. The rider's leg length is used to determine the seat's position. When you pedal, your hips should remain level and your legs should be almost fully extended at the bottom of the pedal stroke, but not over-extended. To determine the right seat height, sit on the eBike with one pedal at its lowest point and place the ball of your foot on the pedal. Your leg should be almost fully extended (not locked out) with a slight bend at the knee.

1. Open the quick-release lever by swinging the lever open and outward fully.
2. Move the seat up and down by sliding the seatpost in or out of the seat tube. DO NOT raise the seatpost beyond the minimum insertion marking etched into the seatpost tube.
3. Adjust the seat and the head of the seat to be parallel with the top tube.
4. Close the quick-release lever using your palm or finger.

Tail Light Mounting

1. Insert the tail light into the clip under the saddle.
2. Push the tail light into the clip to fix it.
3. Push the tail light into the clip to fix it.

Light Modes and Pedal Installation

Light Modes:

1. Press the power button to choose modes (Standard, High beam, Over drive).
2. Press and hold the on/off button for 1.5 seconds to change into strobe and flashing modes. Hold 1.5 seconds to return to the first cycle.
3. Press the power button to choose again (modes cycled).
4. Press and hold the on/off button for approximately 0.5 seconds to turn off.

Pedal Installation:

1. Locate the right-side/left-side pedal, which is marked "R" and "L".
2. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then tighten pedal by allen wrench.
3. Thread the left pedal onto the left crank gently by hand, turning counter-clockwise. Then tighten pedal by allen wrench.
4. Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. Watch the chain and ensure the chain runs smoothly through the drivetrain (rear cog, chain tensioner, and front chainring).

Note: If the pedal/chain doesn't run smoothly or something seems misaligned, please contact Heybike Support.

Battery Key Positions

Familiarize yourself with the key port and battery power positions before riding the bike.

Battery Charging Port

Position 1: The battery is in lock status and locked to the frame. The key can be removed and the bike is ready to ride.

Position 2: The battery is in unlock status and unlocked from the frame. To prevent accidents, ensure the battery is in lock status (Position 1) before moving or riding.

Start-up Procedure

After the bike has been properly assembled according to the assembly video, all components are secured correctly, a certified, reputable mechanic has checked the assembly, and you have read this entire manual, turn on the bike and select a pedal assist level following the steps below:

• Fully charge the battery first and cover the rubber stopper, ready for a ride.
• Turn on the bike: Hold the power button ? for approximately 3 seconds until power is delivered to the LCD display and turned on.
• Turn off the bike: Hold the power button ? for approximately 3 seconds until "OFF" appears on the display.
• Short press ?/M to change DST or ODO.
• Short press ?/M to change Current speed, MAX speed, and AVG speed.
• Turning Light on the taillight: Turn on your left signal ⬅️ before starting to turn left; turn on your right signal ➡️ before starting to turn right.
• Turn on/off the headlight and taillight: Press the switch to ON/OFF. Note: the headlight will light up automatically when the light is dim even if the switch is OFF.
• Select Pedal Assistance (PAS) level: Use the ➕ and ➖ buttons on the LCD display to select a level between 0-5. Level 1 corresponds to the lowest level of pedal assistance, and level 5 corresponds to the highest level of pedal assistance. Level 0 indicates pedal assistance is inactive. Start in PAS level 0 or 1 and adjust from there.
• Walking Mode: Long press the "-" button to start the Walking Mode. The e-bike will travel at 6 km/h (3.73 miles/h), easy to push.
• Riding: Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your bike. On a flat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with pedal assist level 0 or 1. You may also use the throttle to accelerate and maintain your desired speed.
• Throttle Use: The throttle is used by slowly and carefully rotating the throttle backward toward the rider. Do not use the throttle unless you are on the bike. Do not use the throttle while dismounted. Avoid accidental application of the throttle while dismounted; anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent the accidental application of the throttle.

⚠️ Do not use the throttle while dismounted. Avoid accidental application of the throttle while dismounted; anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent the accidental application of the throttle.

Remove the Battery

For your convenience, Heybike battery can be removed. Please note that be careful not to drop or damage the battery when it is removed. When installing the battery, align the battery with the frame and push up. Press it with some force and hear a clicking sound, then the battery is fixed without shaking.

1. Ensure battery power is turned off. Insert the key and rotate until the keyhole is aligned with the unlock icon.
2. When the battery is unlocked, it will pop down but will not fall directly. Rotate the switch under the battery; at this time, the battery will be separated from the frame. Please hold it in your hand and take it out slowly.

Charge Your E-Bike

Charging Port

1. The battery can be charged off the bike. To remove the battery, turn the key to the UNLOCK position (see the previous remove battery section for details).
2. Connect the DC output plug from the charger to the charging port on the side of the battery.
3. Plug the charger into a power outlet, charging should initiate and the LED indicator light on the charger will turn red. Once fully charged, the light turns green. Unplug the charger from the wall outlet first and then remove the charger output plug from the battery charging port.

Display and Setting

Battery Indicator, Riding Time, Speed, Walking Mode, Ranges/Power Unit

AVG, MAX

mph, km/h

PAS

Speed Unit, Pedal Assisted Level

LCD Display Controls

APP Operation

Heybike APP will update continually and the phone display interface is subject to the latest version. Note: APP is only available for models released after September, 2022.

Please download the Genuine APP from Google Play Store or iOS App Store (Search "heybike").

Connecting Your Bike

1. Turn on the Bluetooth ? on your phone first. Use your email to register an account for the first use and log in.
2. After login, click the "Connect" button to enter the Bluetooth search page.
3. Find your device, click "Connect" on the right side, then click "Confirm" to bind your bike.
4. The Bluetooth icon ? on the main page will stay firm green which means the APP is connected successfully with the bike. (Note: the blinking blue Bluetooth icon means the APP doesn't connect with the bike).

App Features

• Close to Unlock: Open the APP and connect to Bluetooth. While close to the bike (3-5 meters), the bike will turn on automatically.
• Auto Lock: The bike will be turned off automatically after the Bluetooth is disconnected and reaches the setting time.

Daily Care and Maintenance

Cleaning and Storage

If you see stains on the bike body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a tooth brush, then wipe them off with a damp cloth.

Notes: Do not clean the bike with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the bike with a high-pressure water spray. During cleaning, make sure that the bike is turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems. When the bike is not in use, keep it indoors where it is dry and cool. Do not put it outdoors for a long time. Excessive sunlight, overheating, and over cooling accelerate the battery pack's life span.

Battery Maintenance

1. Use original battery packs; use of other models or brands may bring about safety issues.
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery damage or even injuries and deaths.
3. Use original power adapter to avoid potential damage or fire.
4. Mishandling of used batteries may do tremendous harm to the environment. To protect the natural environment, please follow local regulations to properly dispose of used batteries.
5. After every use, fully charge the battery to prolong its life span.

Storage and Disposal

1. Please try to store the bike in a cool and dry place between 50 °F - 77 °F (10 °C - 25 °C). In extremely humid environments, the interior of the bike may suffer condensation or even water accumulation, which may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000m above sea level. Prolonged exposure to UV rays, rain, and the elements may damage the enclosure materials; store indoors when not in use.
2. In daily use, try to avoid recharging the bike after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Please charge the bike every other month to preserve the battery.

Recommended Service Intervals

Regular inspection and maintenance are key to ensure bikes from Heybike function as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be used as guidelines. Real-world wear and tear, and the need for service, will vary with conditions of use. We generally recommend inspections, service, and necessary replacements be performed at the time or mileage interval that comes first in the following table.

Pre-Ride Safety Checklist

Notice: Before every ride, and after every 25-45 miles (40-72 km), we advise following the pre-ride safety checklist.

Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160 km), and bolted connections can loosen. Always have a certified, reputable bike mechanic perform a tune-up on your bike after your initial break-in period of 50-100 mi (80-160 km) (depending on riding conditions such as total weight, riding characteristics, and terrain). Regular inspections and tune-ups are particularly important for ensuring that your bike remains safe and fun to ride.

Tire Inflation and Replacement

The Sola employs 27.5" x 2.1" rubber tires with inner tube. The tires are designed for durability and safety for regular cycling activities and need to be checked before each use for proper inflation and condition. Proper inflation, care, and timely replacement will help ensure that your bike's operational characteristics will be maintained, and unsafe conditions avoided.

It is recommended 40-60 PSI for Heybike's stock tires. Always stay within the manufacturer's recommended air pressure range as listed on the tire sidewall.

⚠️ It is critically important that proper air pressure is always maintained in pneumatic tires. Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to always maintain the air pressure rating indicated on pneumatic tires may result in tire and/or wheel failure.

Inflate your tires from a regulated air source with an available pressure gauge. Inflating your tires from an unregulated air source could overinflate them, resulting in a burst tire.

Even tires equipped with built-in, flat-preventative tire liners, like those that come with bikes from Heybike, can and do get flats from punctures, pinches, impact, and other causes. When tire wear becomes evident or a flat tire is discovered, tires and/or tubes must be replaced before operating the bike or injury to operators and/or damage to your bike from Heybike could occur.

⚠️ When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.

Using aftermarket tires or inner tubes, not provided by Heybike may void your warranty, create an unsafe riding condition, or damage to your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewall striping.

For more information on tire or tube replacement procedures, or questions about tire inflation, visit heybike.com/pages/help-center or contact Heybike Support.

Troubleshooting

Specifications

FAQS

Q1: What if the e-bike arrived missing accessory or broken part?

A1: Please take a photo and contact Heybike Support, then Heybike Support Team will reply you soon and send correct accessory or part replacement.

Q2. Will my bike arrive assembled?

A2: Your bike will arrive mostly assembled. We'll also provide the tools and a comprehensive assembly video for the rest part.

Q3. What can I do if something goes wrong with my e-bike during the warranty?

A3: We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos/videos with your order ID.

Error Codes

Limited Warranty

30 DAYS SATISFACTION GUARANTEED RETURN POLICY

If you are unsatisfied with your purchase, Heybike's return policy allows you to return the product purchased on the authorization Channel within 30 days counting from the date of receipt of shipment, and request a refund from the authorization Channel. Note: Express shipping cost is non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.).

Over 30 days: Return is not acceptable; Accept exchange new product or partial refund.

We will deduct the shipping fee or restocking $200/per when we are making a refund for non-defective products and non-longer needed products.

For the return request, Heybike is not responsible for lost packages due to the carrier, or products received that can not be verified.

Received products that have damage determined to have been caused by the end-user may be subject to denial of the return request.

TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:

1. A Return Merchandise Authorization (RMA) must be requested from Heybike within 30 days from the date of receipt of shipment. To request an RMA, please contact Heybike Support.
2. The cost of return shipping will be paid by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Hey bike, (a) without an RMA from Heybike, (b) without all parts included in the original package, Heybike retains the right to refuse delivery of such return.

LIMITED PRODUCT WARRANTY

Heybike warrants the original purchaser that your Heybike product shall be free from defects in materials and workmanship under normal use for a period aforementioned. Heybike does not warrant the operation of the product will be uninterrupted or error-free.

• Only the original owner of an ebike purchased from Heybike online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.
• The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the "Battery"), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a "Covered Component").
• The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Limited Warranty Does Not Cover:

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
• Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Heybike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
• Any products sold by Heybike that is not an ebike.

DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF RPB.

Contact Us

Contact us if you experience issues relating to riding, maintenance and safety, or errors/faults with your HEYBIKE.

HEYBIKE LTD

www.heybike.com

100N HOWARD ST STER, SPOKANE, WA, UNITED STATES